Consulting Services for ServiceNow IT Operations Management

PointSource is an IT consulting company specializing in mobility solutions for the enterprise.

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ProCori SMC AB, now part of Devoteam, is a consultancy firm specializing exclusively in ServiceNow solutions. Established in 2014, ProCori has been dedicated to enhancing enterprise service management through digital transformation and workflow automation. Their mission is to "Improve Working Life" by co-creating value with clients on their service management journeys. Key Features and Functionality: - Comprehensive ServiceNow Expertise: ProCori offers end-to-end services on the Now Platform®, including success advisory, business analysis, solution design, development, implementation, application management, project management, and organizational change management. - Team-Based Delivery Model: Emphasizing collaborative teamwork, ProCori ensures the best combination of skills and experience for each project, fostering a culture of trust and transparency. - Proven Track Record: With over 200 successful implementations and transformation projects since 2014, ProCori has demonstrated its capability in delivering effective ServiceNow solutions. Primary Value and Solutions for Users: ProCori addresses the challenges organizations face in digitalizing and optimizing service management processes. By leveraging their deep ServiceNow knowledge and collaborative approach, they help clients: - Enhance Operational Efficiency: Implementing streamlined workflows and executing strategies to improve productivity. - Increase Customer Satisfaction: Modernizing enterprise service management to meet evolving customer expectations. - Foster Innovation: Digitalizing service management and product development to engage employees and drive innovation. ProCori's commitment to delivering exceptional value is evidenced by their recognition with ServiceNow's "Best Customer Satisfaction" award, reflecting their dedication to exceeding customer expectations.

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Prometheus Digital LLC is a minority disadvantaged and veteran-owned small business (VOSB specializing in management and technology consulting. Established in 2013, the firm is dedicated to delivering innovative solutions that address critical business challenges for its clients. By exploring, piloting, and implementing emerging technologies, Prometheus Digital empowers organizations to gain a competitive advantage in their respective industries. Key Features and Functionality: - Comprehensive Digital Services: Prometheus Digital offers a wide array of services, including digital marketing, data analytics, cloud solutions, and more, tailored to enhance business performance and online presence. - ServiceNow Consulting: As a Premier partner in both Reseller and Consulting & Implementation capacities, the company provides expert guidance and support for ServiceNow products, ensuring seamless integration and optimization. - AI and Automation Solutions: The firm specializes in deploying AI chatbots and agent fleets to automate lead nurturing, customer engagement, and various business processes, driving efficiency and growth. - Strategic Automation Retainer: Prometheus Digital offers ongoing access to expert AI guidance and support, ensuring businesses stay ahead of technological advancements and maintain operational excellence. Primary Value and Solutions Provided: Prometheus Digital LLC focuses on empowering businesses through strategic automation and innovative technology solutions. By leveraging AI and emerging technologies, the company helps clients streamline operations, enhance customer engagement, and achieve sustainable growth. Their personalized approach ensures that each solution is tailored to meet the unique needs of their clients, fostering long-term success and a competitive edge in the market.

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ProServ Systemberatung GmbH is a Hamburg-based SAP consulting firm with over 20 years of experience in delivering comprehensive SAP solutions. They specialize in guiding clients through every phase of their SAP projects, from initial planning to final implementation, ensuring seamless and efficient processes. Key Features and Functionality: - Holistic SAP Consulting: Offers end-to-end support across all SAP project stages, ensuring structured and goal-oriented outcomes. - Change Management: Provides analysis and management of organizational changes to facilitate smooth transitions. - Project Management: Delivers expert oversight to keep projects on track and within scope. - Implementation and Customization: Tailors SAP solutions to meet specific business requirements through customization and programming. - Training and Support: Offers comprehensive training programs and ongoing support to maximize system utilization. Primary Value and Solutions Provided: ProServ Systemberatung GmbH addresses the complexities of SAP system integration by offering a holistic approach that encompasses planning, implementation, and continuous support. Their extensive experience, averaging 20 years per consultant, ensures that clients—from small businesses to global enterprises—receive reliable and competent assistance in all SAP-related matters. By focusing on sustainable and structured processes, ProServ helps organizations optimize their operations, enhance efficiency, and achieve their strategic objectives.

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Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future.

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ProV International, Inc. is a global technology consulting firm specializing in IT strategy, advisory, implementation, management, and optimization. With a presence in over six countries, ProV delivers end-to-end technology solutions that enhance operations and drive superior business outcomes. As an elite ServiceNow partner, ProV offers comprehensive services including implementation, testing, support, and quality assurance, helping organizations of all sizes leverage the ServiceNow platform to boost productivity and profitability. Key Features and Functionality: - ServiceNow Solutions: ProV provides a wide range of ServiceNow services, such as IT Service Management , IT Operations Management , and IT Asset Management . These services aim to transform service management, deliver proactive digital operations, and improve technology use and spend over the IT asset lifecycle. - Business Automation: By automating manual, time-consuming tasks with repeatable and consistent workflows, ProV helps businesses boost employee satisfaction and productivity. - Records Consolidation: ProV assists enterprises in identifying outdated or duplicate services, resources, and applications, consolidating those worth keeping, and migrating those that need updating to achieve accelerated growth and reduced complexities. - Security and Compliance: With ServiceNow's Governance, Risk, and Compliance process, ProV enables organizations to manage policies, standards, and internal control procedures, ensuring higher quality service delivery and compliance with regulatory requirements. Primary Value and Solutions for Users: ProV International empowers businesses to streamline their operations, enhance service quality, and maintain high workplace productivity. By leveraging the ServiceNow platform, ProV helps organizations automate business processes, consolidate records for full visibility, and ensure security and compliance. This comprehensive approach enables clients to achieve superior outcomes aligned with their goals, driving business growth and efficiency.

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Punch IT Australia Pty Ltd is a specialized consulting firm dedicated to assisting organizations in achieving their digital transformation goals through the effective implementation of ServiceNow solutions. With a focus on aligning ServiceNow's capabilities with clients' operational needs, Punch IT offers comprehensive services that encompass strategy development, architecture design, business process optimization, and tool configuration. Their expertise spans greenfield implementations, migrations, CMDB design, service portal creation, custom application development on the ServiceNow platform, as well as functional and automated testing using the Automated Test Framework. Key Features and Functionality: - Service Management Strategy and Consulting: Providing high-level consulting on service management strategies, ensuring that ServiceNow solutions are tailored to meet specific business objectives. - Architecture and Process Design: Crafting robust architectures and optimizing business processes to enhance efficiency and effectiveness. - Implementation and Migration Services: Executing both new implementations and migrations to ServiceNow, ensuring seamless transitions with minimal disruption. - CMDB Design and Population: Designing and populating Configuration Management Databases to maintain accurate and comprehensive asset records. - Service Portal Development: Creating intuitive and user-friendly service portals to improve user engagement and satisfaction. - Custom Application Development: Building bespoke applications on the ServiceNow platform to address unique business requirements. - Testing Services: Conducting thorough functional and automated testing using the Automated Test Framework to ensure solution reliability and performance. Primary Value and Solutions Provided: Punch IT Australia addresses the complexities organizations face when implementing ServiceNow by offering domain expertise and tailored solutions that align with specific operational interests. By understanding clients' business requirements, Punch IT ensures that ServiceNow implementations are not only technically sound but also strategically aligned with business goals. This approach helps organizations develop robust business cases for ServiceNow adoption, implement solutions within budgetary constraints, and achieve desired outcomes efficiently. Additionally, Punch IT's managed services provide ongoing support, including upgrades and release management, ensuring that clients continue to derive value from their ServiceNow investments as their business needs evolve.

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QBrainX Inc. is a dynamic IT services and consulting firm dedicated to driving digital transformation across various industries. Specializing in modernizing applications, migrating workloads to cloud platforms, and optimizing enterprise service management, QBrainX leverages robust ecosystems such as ServiceNow, Salesforce, and Google Cloud to deliver innovative solutions. With a global presence, including offices in the United States, India, the United Arab Emirates, and the United Kingdom, QBrainX is committed to empowering organizations to achieve excellence through cutting-edge digital engineering. Key Features and Functionality: - Digital Transformation Services: QBrainX offers comprehensive services to modernize legacy systems, ensuring seamless integration with contemporary technologies. - Cloud Solutions: Expertise in migrating workloads to cloud platforms like Google Cloud and Microsoft Azure, enhancing scalability and performance. - Enterprise Service Management: Optimization of enterprise services through platforms like ServiceNow, improving operational efficiency. - Big Data and Analytics: Provision of big data solutions and advanced analytics to drive informed business decisions. - DevOps and Automation: Implementation of DevOps practices and automation to streamline development and operational processes. Primary Value and Solutions: QBrainX empowers organizations to navigate their digital transformation journey effectively. By modernizing applications and migrating to scalable cloud architectures, clients can achieve enhanced performance, agility, and cost-efficiency. The company's expertise in enterprise service management and automation enables businesses to optimize processes, reduce operational overhead, and deliver superior services to their customers. Through innovative digital engineering and strategic partnerships, QBrainX helps clients unlock new growth opportunities and maintain a competitive edge in their respective industries.

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QuickNexus LLC specializes in optimizing the Configuration Management Database within the ServiceNow platform. With a track record of over 100 successful CMDB and ServiceNow Discovery projects, QuickNexus offers comprehensive services that include training, knowledge transfer, business services design, configuration management roadmaps, CMDB cleanup, design, advisory, implementation, and operationalization. Their engagements are enhanced by ServiceNow-certified applications such as Attribute Automation, CMDB Assessment, and Discovery Admin, all aimed at automating and improving CMDB accuracy and reliability. Key Features and Functionality: - Training and Knowledge Transfer: Empowering clients with the skills and understanding necessary to manage and maintain their CMDB effectively. - Business Services Design and Definition: Assisting in the creation and definition of business services to align with organizational goals. - Configuration Management Roadmaps: Developing strategic plans for the implementation and maintenance of configuration management processes. - CMDB Cleanup and Design: Providing advisory services for the cleanup, design, and operationalization of the CMDB to ensure data accuracy and reliability. - ServiceNow Discovery Implementation: Offering design, advisory, implementation, and operationalization services for ServiceNow Discovery to enhance infrastructure visibility. - Certified Applications: - Attribute Automation: Automates the population of manually maintained attributes in the CMDB, ensuring data consistency. - CMDB Assessment: Conducts comprehensive on-demand analyses of the ServiceNow CMDB to identify areas for improvement. - Discovery Admin: Automates troubleshooting and error remediation to optimize ServiceNow Discovery processes. Primary Value and Solutions Provided: QuickNexus LLC addresses the common challenges organizations face with CMDB management by offering specialized services and tools that enhance data accuracy, streamline processes, and improve overall system reliability. By focusing exclusively on the CMDB within ServiceNow, QuickNexus ensures that clients achieve a well-maintained and efficient configuration management system, leading to better decision-making, reduced operational risks, and enhanced service delivery.

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