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The dispatch board and waiting list are useful features- if they work Review collected by and hosted on G2.com.
The customer service is non-existent or laughable. Users look for solutions to common problems and malfunctions within the software in the Facebook user group. If they post anything critical of the software, they're removed and BLOCKED from the group without warning. This has caused a splinter group called "Service Autopilot Misfits" to pop up on Facebook of people who have been blocked from the user group. It currently has over 1000 members in that private group. The setup is very complex in order to setup clients and jobs or you can pay them to do it for you, and from what I've seen in the groups, it's not a pleasant experience. Automations, like service reminders, are cumbersome and complex to configure and require some understanding of HTML code in order to format correctly. Automations are typically outsourced to another vendor who charges both a setup fee and a monthly maintenance fee. The price continues to escalate, and the interface is clunky and doesn't display well on most devices. Review collected by and hosted on G2.com.
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