Hello Andy,
Thank you for taking the time to share your thoughts and feedback about Sembly AI. We appreciate your input and are sorry to hear about the issue you experienced. We want to assure you that we take every customer concern seriously, and we are grateful that you brought this issue to our attention.
The issue you experienced is an uncommon instance, but we understand how important it is to address every issue and ensure that our customers are satisfied. Your feedback is extremely valuable to us and helps us improve our product and services.
We take pride in being customer-focused and want to assure you that we are always striving to improve our customer experience. Our customer support team is available during regular office hours for EU and US time zones, Monday to Friday. We do our best to respond as quickly as possible and apologize for any delay over the weekend.
In response to your feedback, we are currently working on enhancements to allow for additional file extensions, including .m4u, for audio uploads. We hope this improvement will better serve your needs.
Please do not hesitate to contact our support team with any further comments, concerns, or suggestions you may have. We are always here to listen and are committed to providing the best possible service.
Once again, thank you for choosing Sembly AI and for your valuable feedback. We appreciate your business and look forward to serving you in the future.
Best regards,
The Sembly AI Team