As a foundation, the process for finding content is seamless, so much so that it's helped us change the culture of our sellers to now bring value to customer interactions with content.
The analytics each time a piece of content is shared is so valuable, our sellers, sales leaders and the board love this insight. It allows us to understand the content that works but also how engaged a client is during the sales cycle.
The DSR has been the most impressive feature. We're working on lots of use cases but primarily, we're embedding this into our customer experience, where a DSR will be opened for all customers as their one hub to access relevant content for them. Their contract, their latest commercial proposal, an introduction video to their account management team, escalation detail, how-to videos etc. This has had the biggest impact on adoption as everyone loves them.
The platform was so easy to implement with the support of the project team - we're so happy with the impact in the first 3 months and can't wait for what's to come. Review collected by and hosted on G2.com.
Like with any change management, some sellers are less likely to adopt Seismic dependent on their background, their approach and how big of a change this is. We have a few who have never shared content with customers, so they couldn't see the value (which is a sales training point) but regardless, this did impact on Seismic adoption. So my advice would always be to ensure you're putting the time into enabling your people to sell through content. If you have experienced, successful and agile salespeople, they will LOVE the platform. But it can be tricky to adopt for some. Review collected by and hosted on G2.com.
Hi Rhys, thank you for your detailed review. This is great insight and we appreciate you taking the time. Keep up the great work with DSRs and please let us know how we can further support you and your teams.
