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Scale Computing Platform Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the ease of use in managing VMs on Scale Computing Platform to be exceptionally convenient and efficient. (82 mentions)
Users value the excellent customer support provided by Scale Computing, enhancing their overall experience with the platform. (67 mentions)
Users value the setup ease of Scale Computing Platform, allowing quick implementation and minimal training for management. (39 mentions)
Users commend the reliability of Scale Computing Platform, highlighting exceptional support and seamless operation over years. (19 mentions)
Users appreciate the scalability of Scale Computing Platform, effortlessly managing numerous VMs with ease and reliability. (19 mentions)
Users value the ease of use and comprehensive support offered by the Scale Computing Platform as they grow. (15 mentions)
Users value the management ease of Scale Computing Platform, enjoying simple setups and quick support responses. (10 mentions)
Users express frustration with Scale Computing Platform's limited features like missing storage trimming and external connectivity options. (14 mentions)
Users face VM management issues with Scale Computing, especially in auto-start functionality after power outages. (12 mentions)
Users find the cost prohibitive and maintenance subscriptions high, making it less accessible for some businesses. (8 mentions)
Users find the web interface unintuitive, complicating identification of node versions and serial numbers. (7 mentions)
Users experience challenges with migration issues that require careful planning and can lead to extended downtime. (6 mentions)
Users report network issues due to lack of DMZ creation, affecting segregation and complicating integration with other systems. (5 mentions)
Users face storage issues due to limited external connectivity, which can hinder some advanced configurations and setups. (4 mentions)

Top Pros or Advantages of Scale Computing Platform

1. Ease of Use
Users find the ease of use in managing VMs on Scale Computing Platform to be exceptionally convenient and efficient.
See 82 mentions

See Related User Reviews

Gary B.
GB

Gary B.

Mid-Market (51-1000 emp.)

5.0/5

"Scale Computing - among the best choices I have made as a network manager."

What do you like about Scale Computing Platform?

When creating VMs, setting up the # of CPUs, allocated memory and disk space is incredibly simple. After migrating to Scale Computing, I set up VMs r

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Scale is very helpful for smaller organizations"

What do you like about Scale Computing Platform?

Relatively easy to us dashboard. Great for organizations with limited resources. Support is very good. Integration with Acronis backup very helpful.

2. Customer Support
Users value the excellent customer support provided by Scale Computing, enhancing their overall experience with the platform.
See 67 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Scale is very helpful for smaller organizations"

What do you like about Scale Computing Platform?

Relatively easy to us dashboard. Great for organizations with limited resources. Support is very good. Integration with Acronis backup very helpful.

RC

Rob C.

Mid-Market (51-1000 emp.)

5.0/5

"SCALE"

What do you like about Scale Computing Platform?

ease of use and implementation. Great technical support

3. Setup Ease
Users value the setup ease of Scale Computing Platform, allowing quick implementation and minimal training for management.
See 39 mentions

See Related User Reviews

Tim G.
TG

Tim G.

Mid-Market (51-1000 emp.)

4.5/5

"The team assisting in setup really guided us through every step."

What do you like about Scale Computing Platform?

The installation is procedure with the steps is very polished. It accounts for every decision and setup step, to make sure you both setting it up cor

BB

Brandon B.

Small-Business (50 or fewer emp.)

5.0/5

"Scale Computing is an ideal replacement for VMWare"

What do you like about Scale Computing Platform?

The best thing about the Scale platform is the simplicity of implemenation and maintenance. It reduces the amount of training needed for technical st

4. Reliability
Users commend the reliability of Scale Computing Platform, highlighting exceptional support and seamless operation over years.
See 19 mentions

See Related User Reviews

BB

Brandon B.

Small-Business (50 or fewer emp.)

5.0/5

"Scale Computing is an ideal replacement for VMWare"

What do you like about Scale Computing Platform?

The best thing about the Scale platform is the simplicity of implemenation and maintenance. It reduces the amount of training needed for technical st

Bob B.
BB

Bob B.

Mid-Market (51-1000 emp.)

5.0/5

"Amazing solution for any organization"

What do you like about Scale Computing Platform?

The redundancy and the support behind SCALE is amoung the best you can get in the nation and they have proven themsleves over and over. We have now ha

5. Scalability
Users appreciate the scalability of Scale Computing Platform, effortlessly managing numerous VMs with ease and reliability.
See 19 mentions

See Related User Reviews

Randy Y.
RY

Randy Y.

Mid-Market (51-1000 emp.)

5.0/5

"Scale HC3 is the evolution of hyper-convergence "

What do you like about Scale Computing Platform?

Using scale is like a dream compared to other more complex systems. It is so easy to set a new VM and clone a template. No need for a big training to

Glenn D.
GD

Glenn D.

Mid-Market (51-1000 emp.)

5.0/5

"Great Platform - Look forward to our upgrade"

What do you like about Scale Computing Platform?

After working in a VM Ware environment I find the Scale Platform very easy to manage.

6. Features
Users value the ease of use and comprehensive support offered by the Scale Computing Platform as they grow.
See 15 mentions

See Related User Reviews

FM

Floyd M.

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Virtualization with Stellar Support"

What do you like about Scale Computing Platform?

I find the Scale Computing Platform extremely valuable for its ease of use, especially in creating and managing virtual servers. Its user-friendly int

Gary B.
GB

Gary B.

Mid-Market (51-1000 emp.)

5.0/5

"Scale Computing - among the best choices I have made as a network manager."

What do you like about Scale Computing Platform?

When creating VMs, setting up the # of CPUs, allocated memory and disk space is incredibly simple. After migrating to Scale Computing, I set up VMs r

7. Management Ease
Users value the management ease of Scale Computing Platform, enjoying simple setups and quick support responses.
See 10 mentions

See Related User Reviews

Tim G.
TG

Tim G.

Mid-Market (51-1000 emp.)

4.5/5

"The team assisting in setup really guided us through every step."

What do you like about Scale Computing Platform?

The installation is procedure with the steps is very polished. It accounts for every decision and setup step, to make sure you both setting it up cor

Randy Y.
RY

Randy Y.

Mid-Market (51-1000 emp.)

5.0/5

"Scale HC3 is the evolution of hyper-convergence "

What do you like about Scale Computing Platform?

Using scale is like a dream compared to other more complex systems. It is so easy to set a new VM and clone a template. No need for a big training to

Top Cons or Disadvantages of Scale Computing Platform

1. Limited Features
Users express frustration with Scale Computing Platform's limited features like missing storage trimming and external connectivity options.
See 14 mentions

See Related User Reviews

SH

Sam H.

Mid-Market (51-1000 emp.)

5.0/5

"Nothing has had a greater impact on our IT efficiency than moving to the Scale Computing Platform!"

What do you dislike about Scale Computing Platform?

There is a major flaw in the Scale hypervisor that must be addressed. I've actually already had detailed and extensive conversations with Scale manage

DL

David L.

Mid-Market (51-1000 emp.)

5.0/5

"Easy setup and management"

What do you dislike about Scale Computing Platform?

Some additional features would be nice, such as allowing for a VM boot order.

2. VM Management Issues
Users face VM management issues with Scale Computing, especially in auto-start functionality after power outages.
See 12 mentions

See Related User Reviews

Steve B.
SB

Steve B.

Mid-Market (51-1000 emp.)

5.0/5

"On our 2nd version and still impressed."

What do you dislike about Scale Computing Platform?

The only downside is we don't have an HDMI capable KVM, so I have to move the HDMI connection manually to view the local nodes.

RI

Rudy I.

Mid-Market (51-1000 emp.)

5.0/5

"The Cadillac's for IT"

What do you dislike about Scale Computing Platform?

To be completely honest and transparent, the only issue I have is that you cant set a VM to run automatically upon powering up, especially after a pow

3. Expensive
Users find the cost prohibitive and maintenance subscriptions high, making it less accessible for some businesses.
See 8 mentions

See Related User Reviews

Brent S.
BS

Brent S.

Small-Business (50 or fewer emp.)

5.0/5

"Scalecomputing Customer Support"

What do you dislike about Scale Computing Platform?

The quoting for purchasing systems is time consuming and not as quick and clean as it coul dbe.

AS

Austin S.

Mid-Market (51-1000 emp.)

4.5/5

"Scale Computing is a leader in Hyperconverged Infrastructure for the SMB"

What do you dislike about Scale Computing Platform?

Maintenance subscription costs towards the end of your hardwares life cycle are high.

4. UX Improvement
Users find the web interface unintuitive, complicating identification of node versions and serial numbers.
See 7 mentions

See Related User Reviews

Rich C.
RC

Rich C.

Mid-Market (51-1000 emp.)

4.5/5

"Simple and flexible services for a K8 school"

What do you dislike about Scale Computing Platform?

we have had some bumps in getting started. Wrong nodes were built but Scale caught it before shipping. Had what we thought was a bad hard drive but tu

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great support and high availability onsite server cluster"

What do you dislike about Scale Computing Platform?

web interface sometimes makes it hard to tell which version of nodes or serial numbers are located

5. Migration Issues
Users experience challenges with migration issues that require careful planning and can lead to extended downtime.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Simple to use"

What do you dislike about Scale Computing Platform?

Nothing that I can think of. But the only thing that I would recomend to make better is how to migrate servers easier.

JB

John B.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Data Center Product with Simple Administration"

What do you dislike about Scale Computing Platform?

Although migrations from other VM technologies to Scale's KVM is straightforward, moving a large number of VMs from VMWare, as an example, will involv

6. Network Issues
Users report network issues due to lack of DMZ creation, affecting segregation and complicating integration with other systems.
See 5 mentions

See Related User Reviews

BB

Brian B.

Mid-Market (51-1000 emp.)

5.0/5

"Dedicated support"

What do you dislike about Scale Computing Platform?

With simplicity of Scale Computing cluster's and other system comes vendor lock in. It can be restrictive if you already have other virtualized infras

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Scale is amazing"

What do you dislike about Scale Computing Platform?

Not being able to create a DMZ has impacted our network segregation planning.

7. Storage Issues
Users face storage issues due to limited external connectivity, which can hinder some advanced configurations and setups.
See 4 mentions

See Related User Reviews

SH

Sam H.

Mid-Market (51-1000 emp.)

5.0/5

"Nothing has had a greater impact on our IT efficiency than moving to the Scale Computing Platform!"

What do you dislike about Scale Computing Platform?

There is a major flaw in the Scale hypervisor that must be addressed. I've actually already had detailed and extensive conversations with Scale manage

Joel W.
JW

Joel W.

Mid-Market (51-1000 emp.)

4.5/5

"Highly scalable and reliable platform"

What do you dislike about Scale Computing Platform?

Supply chain challenges persist as an issue for older hardware. Better forecasting with customers on planning would help mitigate these challenges.

Scale Computing Platform Reviews (250)

Reviews

Scale Computing Platform Reviews (250)

4.7
250 reviews
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TT
IT Director
Mid-Market (51-1000 emp.)
"Effortless Setup, Outstanding Support, and Flexible Snapshots"
What do you like best about Scale Computing Platform?

I really like the ease of use. After just a few basic training sessions you are up to speed on most of what you'll ever need. Single pane of glass and simple to get around to everything from configuration to support. And the support is excellent. Several options from e-mail, chat, and when it's an emergency you can call and get an easy to understand support agent right away. I also like the flexibility in creating snapshots. You can create as many snapshots and be very granular which is helpful because you can always snapshot all severs on the same frequencies. Having all of your snapshots on a remote DR (separate purchased device) is well worth it. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

Bringing over some of my VM's from my previous platform were a little cumbersome. Some came over just fine using the Scale tool, but some of them didn't work so well and I ended up using another tool to move some of my VMs. I still have one really old linux based system that I couldn't get migrated to Scale. But this really isn't a Scale issue, but it's something to keep in mind when transitioning to Scale. Review collected by and hosted on G2.com.

BG
Technical Services Rep
Mid-Market (51-1000 emp.)
"Technical Services Representative & Network Engineer"
What do you like best about Scale Computing Platform?

The platform is dead simple to get going, and hard to break -- i.e. You can spin up a VM pretty quick and it's almost certainly going to start working with minimal configuration unlike competitors, where you have to ensure 8000 different settings are tweaked just right. Scale Hypercore is the virtualization equivalent of Nrivana -- plug it in and play, click the distortion pedal once, and get something you like. Competitors are a bit of a Wilco situation where, sure, it sounds nice, but I just watched the guitarist on his knees tweaking 4000 knobs to get that sound. That does not smell like teen spirit to me. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

You take the good, you take the bad, you take them both and there you have, the facts of life. Well, sometimes the good is also the bad. Want more options to tune a VM? NO. So, you know, anyone looking to produce a Wilco-esque VM is going to have to settle for something a bit more grungy. Review collected by and hosted on G2.com.

FM
IT Administrator
Mid-Market (51-1000 emp.)
"Effortless Virtualization with Stellar Support"
What do you like best about Scale Computing Platform?

I find the Scale Computing Platform extremely valuable for its ease of use, especially in creating and managing virtual servers. Its user-friendly interface enables me to easily create both Windows and Linux servers, which significantly simplifies virtualization tasks. The security features, along with the Business Upload Data Restoration (BUDR) solutions, provide peace of mind and ensure robust server management. I particularly appreciate the snapshot feature that allows local server backups, making restoration straightforward in case of issues. The transition from VMWare to Scale was smooth, and I am satisfied with the enhanced support provided by Scale, which is far superior to what I experienced previously. Additionally, Scale's compatibility with Acronis for both local and web-based backups, along with the added support for Veeam, offers flexibility and reliability in managing our backup solutions. The responsive customer support team further enhances my experience by promptly resolving hardware issues, such as the time when a RAM stick failed. I would confidently recommend the Scale Computing Platform due to these aspects, as it has proven to be a reliable and effective solution for our virtual environment needs. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

The only challenge I encountered with Scale Computing Platform was during the initial setup, which required some training. Although the process of server transfer from VMware to Scale was straightforward, I faced an issue with the Microsoft licenses that needed to be purchased. This licensing issue prevented me from giving a perfect score of 10, as the transfer could have been smoother without this complication. Review collected by and hosted on G2.com.

Brett S.
BS
Network Manager
Enterprise (> 1000 emp.)
"Scale Has Grown on Me—Excited for Future Deployments!"
What do you like best about Scale Computing Platform?

I have been with my company for about 6 months now. I came from a vmware community in past lives. At first I was like "What is Scale"? At first I really did not care for the product but after working with Sales and support I got to learn more about the product and quite honestly the product has grown on me. Currently we have a three node cluster in one school and I have purchased a fourth node (for another school). I cannot wait to deploy the product! Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

There is a bit of a learning curve at first, but over time the product has become easy for me to use. Review collected by and hosted on G2.com.

Joshua T.
JT
Sr Systems Administrator/Manager of Information Technology
Mid-Market (51-1000 emp.)
"Outstanding Support and Responsiveness"
What do you like best about Scale Computing Platform?

The level of support has been outstanding. Always responsive and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

The interface could be a bit more customizable. The use of Tags is a good way to sort VMs but having different view options, like a tree view, would be welcome. Review collected by and hosted on G2.com.

SH
Systems/Network Administrator
Mid-Market (51-1000 emp.)
"Great platform, amazing support, highly recommend."
What do you like best about Scale Computing Platform?

The best thing about scale is the simplicity of their platform and their support. Navigating through the dashboard, deploying VMs, taking snapshots, reverting back to snapshots, managing resources on the VMs like CPU, storage, and RAM, and everything else is very user friendly and easy to learn. Their support is also some of the best I have dealt with from a technology vendor. They are quick to answer and they almost always can fix my issue during that phone call. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

There aren't really many downsides to Scale. The platform itself is great. Review collected by and hosted on G2.com.

Jonathan H.
JH
IT Coordinator
Mid-Market (51-1000 emp.)
"Easy to use, and a caring support team."
What do you like best about Scale Computing Platform?

The small Electric Cooperative I work for would not be able to function on the level we do without our Scale system. It has become invaluable. We host multiple critical servers on our Scale system. I love how user friendly the interface is. I have had little to no issues using our Scale system to grow our company. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

Honestly, nothing so far. Once the system is in place, it has been easy to use, and any trouble I have had on our end was quickly resolved by the support team. Review collected by and hosted on G2.com.

TE
DIR of IT
Mid-Market (51-1000 emp.)
"SCALE hypervisor; easy to manage and cost-effective for SMBs"
What do you like best about Scale Computing Platform?

I like the form factor (6U) for close to 1Pb of storage, 3 hosts. The management interface is super simple. As someone who came from ESX and Hyper-V I found scale to much less complicated and streamlined for this company's smaller virtual environment. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

Simple is great, but if you really want to dig deep into an issue or configuration, you might need to engage SCALE support. However, I've found them to be super fast to respond, super knowledgeable, and super helpful in quickly resolving any complicated setup or issue for a virtual machine. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Mid-Market (51-1000 emp.)
"Effortless Setup and Outstanding Support"
What do you like best about Scale Computing Platform?

It is very quick and easy to get going with Scale. Out of the box experience is very smooth and the assistance provided by support was on target and simple to follow. You don't need experience with other solutions to get this running reliably. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

Due to its ease of us, some features that power users would like are missing. There is no virtual networking, there is no storage management, there is no native support for OVAs. While it can convert the containers, it requires an SMB share which may not be available in some environments. Additionally, there is no timeout for the hypervisor admin login (well, there is but I was told its 12 months), which may be a major security concern for some. Review collected by and hosted on G2.com.

"Streamlined Interface, Needs Real-Time Resource Management"
What do you like best about Scale Computing Platform?

I appreciate how Scale Computing Platform offers ease of use for migrating our existing VM workload and building out new VM infrastructure, which is crucial for modernizing our IT operations. The streamlined interface and functionality are great for the day-to-day management of virtualized infrastructure, saving time and resources and enabling our IT team to focus on other priorities. The initial setup was quite easy and the documentation is clear, plus their deployment support is great to work with. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

Scale Computing Platform is definitely lacking in a few areas such as adding or modifying VM resources in real time without the need to power down the VM. Integration with major backup vendors is another concern, although this is less of an issue now with official support for Veeam. We’ve faced limitations when adding or removing NICs without rebooting the server, or changing the VLAN assignments to the vNICs. There are also bugs, like adding a second vNIC causing a blue screen on the server, which haven't been resolved. Review collected by and hosted on G2.com.

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Scale Computing Platform