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SAP Crystal Reports Reviews & Product Details

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Pricing

Pricing provided by SAP Crystal.

SAP Crystal Reports 2020

€479.00

SAP Crystal Reports 2016

€479.00

User Insights

Average based on 211 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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SAP Crystal Reports Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is SAP Crystal Reports, and what problem is it built to solve?

SAP Crystal Reports is used to connect business data to reports and documents shaped around specific needs. Teams use it to turn information from databases and other systems into formatted reports, forms, and charts for analysis, printing, and sharing.

What languages does SAP Crystal Reports support?

SAP Crystal Reports supports 24 languages, including Arabic, Chinese (Simplified), Czech, Danish, English, and others.

What company sizes and industries is SAP Crystal Reports the best fit for?

SAP Crystal Reports is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning industries such as technology, accounting, and manufacturing.
  • Company size — Small businesses, mid-market organizations, and enterprises all appear among successful use cases.
  • Industries — Information technology and services, computer software, accounting, and industrial and manufacturing fields are prominent use cases.

How long does it take to implement SAP Crystal Reports across a team?

Implementation time varies by setup, but getting to go-live in under a month is the most common experience. Other teams report longer rollouts, particularly when deployment or data connections require more work.
Time to go live Relative frequency
Under 1 month Most common
1–3 months Also reported
3–6 months or longer Less common

What customer support options does SAP Crystal Reports provide, and how do users find the overall support experience?

SAP Crystal Reports support is available through chat, 24/7 live representatives, phone, email/help desk, FAQs and forums, and a knowledge base. The support experience can be uneven: users describe helpful, prompt assistance, while others find technical support difficult to reach or slow to resolve issues.

What is the experience like for teams switching to SAP Crystal Reports from another tool?

Switching to SAP Crystal Reports can replace more limited report writers with a tool for custom, formatted reports and data drawn from different sources. Moves from tools such as FoxPro, Jasper, SSRS, Sage reporting, and older form solutions have been driven by the need for greater reporting flexibility, easier data access, or better handling of reporting workloads; users also note that building complex reports takes time to learn.

What tools and platforms does SAP Crystal Reports integrate with, and how do these integrations help users get more value from the product?

SAP Crystal Reports offers 2 listed integrations, both in the database category. Connecting reporting to databases helps teams pull information into reusable, tailored reports rather than relying only on the standard reporting available in their business systems.
  • Database — Microsoft SQL Server and SQL Server 2019

What features or capabilities could make SAP Crystal Reports even more useful?

SAP Crystal Reports could be more useful with a smoother authoring experience and more modern, capable report presentation. Recurring improvements that would help include:
  • Simpler report design — Make layout adjustments and complex report building more intuitive, with less manual alignment and rework.
  • Richer visualization — Expand charting and visual design options so reports can present comparisons and trends more clearly.
  • More built-in guidance and automation — Add practical templates, wizards, and automation to reduce setup effort and help users get reports ready sooner.

SAP Crystal Reports Reviews (211)

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Reviews

SAP Crystal Reports Reviews (211)

View 3 Video Reviews
4.2
211 reviews

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Priyanka M.
PM
Priyanka M.
Techinical Developer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy-to-Use, Flexible Reporting with Powerful Templates and Database Integration"
5/5
What do you like best about SAP Crystal Reports?

Easy-to-use, flexible software that I use for preparing reports, certificates, and admit cards. I simply connect the database and call the required fields, and it becomes very straightforward. I use it for making exam reports, and using VB formulae makes my task almost 70–80% easier. The combination of designing tools and a technical database setup makes the work super easy. Instead of designing 100 certificates one by one, I can design a single template and generate all 100 through the database; the same goes for admit cards. The clean interface helps a lot, and both the design view and preview view play an important role. Wonderful software, even for making graphs. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

Autosave is missing in Crystal Reports. About 2 out of 10 times, when the document is heavy, it shows “Not Responding” and the software closes, so my data is lost. At the very least, it should autosave my work so I don’t lose everything after a crash. Another issue is when I import a PNG with no background: it automatically turns the background black, and I really hate that. Crystal should work on this. Also, when creating formulas it automatically selects CRYSTAL SYNTAX. I use BASIC SYNTAX, so it should remember my choice, or at least load with nothing selected instead of forcing Crystal Syntax by default. These are basic improvements, and they could make this software best in class. Review collected by and hosted on G2.com.

Lovepreet S.
LS
Lovepreet S.
Graphic Designer and Software Tester
Computer Software
Small-Business (50 or fewer emp.)
Originally submitted 4/9/2026
"Design Docs and Database Links for Effortless Bulk Report & Admit Card Generation"
5/5
What do you like best about SAP Crystal Reports?

BEST THING IS WE CAN DESIGN THE DOC AND CONNECT IT WITH LIVE DATABASE, I USE IT FOR REPORT CARDS AND CONSOLIDATES, FROM DESIGNING THE REPORT CARD AND THE ADDING DATABASE CONNECTIONS TO FETCH THE REQUIRED FIELDS IN THE FILE, THIS HELPS A LOT. I ALSO USE IT TO GENERATE BULK ADMIT CARD, SIMPLY CREATE ONE DESIGN, LINK DATABASE, AUTOMATICALLY IT GETS THE DATA AND ONE BEST THING IS ABOUT THE FILTERS, WE HAVE N NUMBER OF FILTERS LIKE CL,SEC,ADNO ETC (ACC TO DB FIELDS), ON THE OTHER HAND MAKING FORMULAS IN BASIC SYNTAX AND CRYSTAL SYNTAK IS VERY EASY, I WRITE FORMULE IN VISUAL BASICS, NO ALTERNATIVE FOR THIS SOFTWARE, ITS LIKE SINGLE SOFTWARE TO GET MULTIPLE NEEDS DONE. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

I USE CRYSTAL REPORTS XI RELEASE 2, I FEEL AUTO SAVE OPTION SHOULD BE THERE, IT MIGHT BE THERE IN NEWER VERSION, I M NOT SURE BUT ITS VERY MUCH REQUIRED. MANY TIMES SOFTWARE MAY HANG DUE TO MULTIPLE REASONS LIKE SYSTEM CONFIGUARATION, DATA SHOULD BE SAVED , AUTO SAVE SHOULD BE THERE Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Powerful Reporting & Integrations, But Needs More Training to Master"
3/5
What do you like best about SAP Crystal Reports?

Endless capabilities to reporting with so many options and integrations. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

Slightly difficult to learn, more training needed. Review collected by and hosted on G2.com.

Yassiem D.
YD
Yassiem D.
IT consultant
Small-Business (50 or fewer emp.)
"SAP Crystal Reports still makes sense?"
2.5/5
What do you like best about SAP Crystal Reports?

It's a powerful report tool with a sometimes counterintuitive design process, follows a ribbon region approach

It can report across a multitude of databases like MS SQL, MySQL, sqlite, Oracle via JDBC, ODBC, ADO etc.

basic reporting is easy but it quickly gets hard once you try more complex reports

was once widely used as an embedded reporting tool with canned reports. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

deployment is hard, you can quickly fall foul of the compatible version requirements

it's mostly Windows based, very poor support for Linux

the licensing is tolerable for small deployments but quickly becomes unaffordable showing the SAP influence

support/training costs are ridiculous. thus many users are under-trained to make the best use of crystal reports

integration becomes a headache when you upgrade databases

doesn't easily connect to Oracle DB's Review collected by and hosted on G2.com.

Brian C.
BC
Brian C.
Information Technology Support Engineer
Mid-Market (51-1000 emp.)
Originally submitted 5/13/2023
"SAP Crystal make an easy edit into Forms"
5/5
What do you like best about SAP Crystal Reports?

You can manage or edit the form to what the value will appear upon printing Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

Nothing at all; I'm enjoying using it, it's very useful Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Originally submitted 10/28/2024
"SAP Crystal Reports Viewer"
4/5
What do you like best about SAP Crystal Reports?

What I like best is its ability to offer a clear and interactive view of reports without needing the full application. Its GUI is friendly and provides good visualizations. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

I dislike the limited interactivity compared to the full software. It's nice for viewing and performing basic analysis, but it lacks customization and editing features to modify reports. Review collected by and hosted on G2.com.

PJ
Pragya J.
Senior Analyst
Enterprise (> 1000 emp.)
"Ease of assigning tasks through SAP"
4.5/5
What do you like best about SAP Crystal Reports?

We use SAP to assign contract review requests received from our business stakeholders and SAP provides that ease of assigning and tracking requests. Through SAP, we can easily access the stage of assigned request and do follow-ups with business stakeholders. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

When any request is assigned, we get an access link in the email. However, you cannot directly click on the link to access the request as you have to initially log in before clicking on the link. Review collected by and hosted on G2.com.

Melissa O.
MO
Melissa O.
HRIS Manager
Enterprise (> 1000 emp.)
"For those that put in the work to learn this tool, not much out there can compare"
4/5
What do you like best about SAP Crystal Reports?

Very flexible way to create a presentation layer to your data and rinse and repeat as often as you like.

In dealing with very complex HR data as well as data from other sources, you can create and store formulas, sorting, grouping, alternate column titles and then simply get new data and get the same formatting applied.

I have used the tool extensively to combine data for technical analysis as well as parsed data for creating individual PDFs for data presentation with user specific data included.

Works well for simple data presentation to the very complex way you can manipulate with grouping, SQL queries, etc. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

There is a learning curve both to knowing how to use this tool to its fullest capabilities but I could say that about many of the common tools such as SQL query and even Excel. Fortunately there are many resources to learn this including LinkedIn Learning or in-person courses.

Some of the most useful tools such as creating groups and moving your groups into the group's footers work really well but to go back and know that was what was done later is not very transparent.

The tool can get behind on some formats it supports - for example once the XLSX format was the preferred format, Crystal took some time before this was available as an export but that was also years ago and they may be better at this currently. Review collected by and hosted on G2.com.

Maria R.
MR
Maria R.
Procurement analyst
Enterprise (> 1000 emp.)
"A very good tool to generate reports"
5/5
What do you like best about SAP Crystal Reports?

This was one of the apps that I used the most of all SAP tools, the interface was very easy to use, you have many options for editing and creating reports, has the ability to join different databases and is very useful because I do not have to use different applications. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

Like most SAP applications, you must have previous training and support to be able to use the application in the best way since there are different tools that at first sight can be a little difficult to use but after having confidence with the app, it is very useful and fast to use. Review collected by and hosted on G2.com.

Sunaina Y.
SY
Sunaina Y.
Digital Marketer
Small-Business (50 or fewer emp.)
"Great Tool For Creating Dynamic Business Reports"
4.5/5
What do you like best about SAP Crystal Reports?

It is a very helpful and easy-to-use tool to design or create our business reports. It is also helping us to analyze our data so that we can make good strategy to make the report better next time. Review collected by and hosted on G2.com.

What do you dislike about SAP Crystal Reports?

I'm Using it for my projects. According to me for now, there is nothing to dislike about SAP Crystal. In starting I faced some issues but now I am used to it easily. Review collected by and hosted on G2.com.

Questions about SAP Crystal Reports? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is SAP Crystal Reports, version for Eclipse used for?

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Shubham P.
SP
Shubham Pandit
•
Last activity over 6 years ago

Why complex reports takes a bit more time to develop?

Pricing Options

Pricing provided by SAP Crystal.

SAP Crystal Reports 2020

€479.00

SAP Crystal Reports 2016

€479.00
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