SAP Crystal Reviews & Product Details

SAP Crystal Overview

What is SAP Crystal?

SAP Crystal Reports software is the worldwide de facto standard in desktop reporting. With SAP Crystal Reports, you can create powerful, richly formatted, dynamic reports from virtually any data source – delivered in dozens of formats, in up to 24 languages. A robust production reporting tool, SAP Crystal Reports turns almost any data source into interactive, actionable information that can be accessed offline or online, from applications, portals and mobile devices. SAP Crystal Server enables self-service access to reports, dashboards, and data exploration within a secure infrastructure.

SAP Crystal Details
Languages Supported
Arabic, Czech, Danish, German, English, French, Hebrew, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified)
Product Description

With SAP Crystal, you can create powerful, richly formatted, dynamic reports from virtually any data source, delivered in dozens of formats, in up to 24 languages.

How do you position yourself against your competitors?

The leader in BI reporting


Seller Details
Seller
SAP
Ownership
NYSE:SAP
Company Website
Phone
+1 (800) 872-1727
Year Founded
1972
HQ Location
Walldorf, Germany
Total Revenue (USD mm)
$27,553
Twitter
@SAP
278,195 Twitter followers
LinkedIn® Page
www.linkedin.com
115,632 employees on LinkedIn®
Description

Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.


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SAP Crystal Reviews

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Data Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
IT Support Technician
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Since I started using SAP Crystal I have realized the great difference of this software and others since I consider that the experience that SAP Crystal gives us is very different since it is a perfect combination between programming and design which allows us that our reports can be adapted to our style or corporate style, a touch of personalization always works well in our reports. Review collected by and hosted on G2.com.

What do you dislike?

In my opinion SAP crystal does not have big errors, however, I think that it can improve the small errors that it does have to improve the user experience, such as making the platform a little more intuitive for inexperienced users, since although when mastering it is easy enough to use when we are just starting to use it, it can be quite a tedious process to make any report or any configuration, as well as to optimize the software to reduce the consumption of resources that in certain moments it may have. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My only recommendation for SAP crystal users is that they have patience when creating their first reports since it is not the most intuitive software, but with a little practice we will be able to master the tools that the software offers us in a short time and thus get the best out of it in the shortest possible time, a minor detail in consideration of the great benefits that SAP crystal can offer us once we fully master it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefits provided by SAP crystal are multiple, since the simple fact of using it is already a rather pleasant experience because it allows us to work not only more comfortably, but also more efficiently since we can create more complex reports at Through tables or graphs that allow the information to be much more detailed and easy to understand, and if we add that we can customize these reports so that they have the appearance of our corporate image, we will realize the great benefit that this software offers us. Review collected by and hosted on G2.com.

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Senior Electronic Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Your professional approach to reporting with flawless deployment designed for industries that need to have a robust system that is capable of monitoring a number of metrics that not any reporting software can perform. Crystal Reports is able to handle thousands of reports per week without any drawbacks, it has very varied designs and elements which are easily integrated to work as a unit with the possibility of many options to represent diagrams and data not only in a tabular way. Review collected by and hosted on G2.com.

What do you dislike?

If it is necessary to have a report for two different audiences for example Managers and Executives the developed has to modify all the security settings of each of the reports resulting in duplicate reports which is not at all time efficient at the same time while presenting a security risk. It has a steep on its learning curve especially for users or developers who do not have strong programming bases in .NET or Java. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend Crystal Reports because it basically offers all the options necessary to give a developer the power to create highly formatted professional query reports that will speak for themselves. Having a fairly unique approach to creating business reports ensures that your company can count on a system that will work with great efficiency in addition to growing alongside your company due to its great scalable qualities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Throughout our company we use Crystal because of this our ERP system serves Crystal Reports for operational and analytical reports in addition to this we store our Crystal Reports in an SAP Business Objects repository. This business intelligence process is unified with other important project tasks that allows our users to infer the data that comes from multiple sources to finally have and comprehensive report. Review collected by and hosted on G2.com.

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Application Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

First i love the way this tool connects to the different Data sources like Oracle and many others and how the tool gives the user freedom to involve personal requirements according to the business requirement on different reports.

SAP Crystal runs smoothly even on Windows 7 and the integration with other platforms like HTML 5 and other tools like Adobe Flash.

The tool usage is very simple to customizing of any reports, and the accuracy of the services provided by the tool is good. Review collected by and hosted on G2.com.

What do you dislike?

No complain on the tool usage, since no complications on the tool implementation, and also the performance is good. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The only flexible and reliable tool for quick and easy reports production platform for many organizations, and excellent for the customizing any report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SAP Crystal simplifies the generation of different reports which a very customizable and data importing from other products. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Lots of data connections options. Very powerful. Allows endless amount of customization for report creation. Review collected by and hosted on G2.com.

What do you dislike?

Steep learning curve. Can be slow to report on large datasets. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We imbed prewritten Crystal Reports in our software to deliver day to day and analytical reports against our client data. Review collected by and hosted on G2.com.

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Graphic Designer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It is extremely customizable, quite flexible with different inputs and above all the output it generates is really clean and modern when it comes to representing the data you need when analyzing your results or showing to your customers or executives. Setting the columns to match the database that is synchronized with it is just great, which is particularly helpful for creating list reports. The ease of writing SQL statements directly for data pulls. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately the documentation is one of its weakest points, it is not very easy to follow since it is not designed to have a technical approach but a more general approach which does not help at all when solving a specific doubt, so the documentation section will not be a place to go to learn how to write amazing reports. It's not entirely intuitive as it's pretty robust software, so it's almost certain to have to pay for the training to understand it thoroughly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for software similar to this there is one called Qlik Sense which is very visual with drag and drop functions directly on the interface and things like that. However Qlik Sense struggles when it has to work with a lot of data lines, Crystal Reports on the other hand can tolerate a large quantity of information for processing either to generate formulas or graphs that require a lots and lots of data. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a reporting tool that not only does that but can deliver them with a professional and unique appearance has been notoriously beneficial and we see this when we receive compliments claiming that they have never seen such of nice looking reports without sacrificing key aspects that both our company and customers demand. The ability to create highly formatted and unique reports that stand out from our competition has allowed us to make that jump of professionalism that we had hoped for in our business reports. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

SAP Crystal offers a wealth of tools to efficiently and securely handle all management indicators and all types of analysis needed in the enterprise. Its interface is user-friendly and offers simple options for new users. Review collected by and hosted on G2.com.

What do you dislike?

SAP Crystal's technical support is lousy and they have no organization in dealing with problems that we present to them as their customers. The software also needs fixing in future upgrades to allow better performance than the current one. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend using SAP Crystal in a timely manner, even though it offers many alternatives, it is likely that the software will start to fail because it is not capable of supporting large amounts of actions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With SAP Crystal, we attacked analysis and management reporting problems that the hotel was at least 7 months behind on branded audits. In addition, our customers are more satisfied because of the prompt response to any surpluses charged to them without their knowledge. Review collected by and hosted on G2.com.

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Database Administrator
Information Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Azure Architect
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I love the fact that even other platforms can smoothly and efficiently integrates different reports to SAP Craystal.

Quite simple for the user previewing and also making some adjustments to the reports. as well as sub reports adding.

Easy simple reports generations with the program, and it allows importing various data from several data sources, like Universe, SQL among others. Review collected by and hosted on G2.com.

What do you dislike?

For the new users, it can be kind of tricky to get to understand everything about some reports requirements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Powerful and most excellent program for easy and accurate generation of different reports from several platforms. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Generation of important reports from other Applications through this program, and many more advantages of the program usage. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Ability to connect to nearly any data source. Review collected by and hosted on G2.com.

What do you dislike?

On second monitor, some features fail to work consistently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We print a vast number of letters to property owners, tenants, and conservators of those tenants. The ability to use formulas to conditionally suppress specific sections has allowed us to reduce the number of letter templates that we need to maintain by approximately 90%. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It doesn't crash like the older version we had if you click on it one too many times. I like that SAP Crystal 2016 is easy to work with. I like the newer screen design. I like that SAP Crystal 2016 creates clear and easy to read reports. I like that Microsoft print to PDF is included with the software. Review collected by and hosted on G2.com.

What do you dislike?

We had to figure out how to change our reports so the would work with the newer version of SAP Crystal. The older version we had would let you run multiple reports at the same time 2016 doesn't though. The buttons were different from the older version so we had to learn the new buttons. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Purchase the SAP Crystal Reports 2016 book to help you better know how to use the software. Use the book and tutorials to learn how to make new reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had to change our reports a little bit so they would work with the newer version of SAP Crystal. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The easy access to pull information and to create a report from them as well as been able to export these reports to other software. Review collected by and hosted on G2.com.

What do you dislike?

Not been able to find any, I guess some times take more steps to format the report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Like mentioned before the importance of separating sales reports by product, customers, etc. allow our company have a better planning in the production Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

So far so good. We plan on integrating SAP's Crystal Reports into our new ERP system. Its capabilities should meet our needs for report. Review collected by and hosted on G2.com.

What do you dislike?

I disliked the amount of support available from SAP. I had a simple question regarding the license not activating correctly. I couldn't get someone on the phone who could point me in the right direction. It took a long time of fumbling through the forums to figure out how to resolve my activation issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We will be able to create custom reports with SAP Crystal Reports. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Ease of transition from older version. Thx Review collected by and hosted on G2.com.

What do you dislike?

None at this time. Still learning and finding my way around Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ease of use, I have used older versions and easy to see difference and adapt Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Works well with my ERP and manufacturing software. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far. Need to work with it more. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great tool to use. I started by using tutorials so that I had an understanding of the product as a whole that was used before I started here 5 years ago. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Detailed reports that I can't get through the software that I can create in Crystal. Review collected by and hosted on G2.com.

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Sr. BI Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Crystal report are canned report, formatted report for printing purpose, like Legal reports, they has to be printed in predefined format, with cell size/cell width or logo etc. each and everything is modifiable). This tool is picture perfect reports since each thing is customizable. You can connect to multiple databases and send the free hand SQL for querying the data Review collected by and hosted on G2.com.

What do you dislike?

The security implementation is not good. Since query is done without any middle layer like BO universe, report can bring lot of data, no control on data level security etc. Also, the interface is not as good as Web Intelligence or other reporting components. Look and feel while developing is also not very friendly. Lot of adjustment to be made to make a template Review collected by and hosted on G2.com.

Recommendations to others considering the product:

More automation has to be brought to shorten the project and report can be delivered quickly for consumption Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this for some of the reports where user is looking for a particular report but not for data extract. Well, most of the reporting is done on Universe and WebI, based on the need we also use Crystal reporting. We have multiple options for defining the formula, including mathematical and logical functions. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

SAP Crystal provides joins, graphs, visulaizations, so manay other options to sort, arrange and compress data are available. It allows the customization for the various reports that we generate on a daily basis and also allows for multiple users to feed and draw data from it. I like having everything is one place with the flexibility of expanding or changing if need be. Review collected by and hosted on G2.com.

What do you dislike?

There are lots of functionality a person needs to be familiar with. One of the downsides is that you would need someone experienced in developing the reports that you can create in SAP Crystal. We were fortunate enough to have an in-house developer who knew what to do and what we needed. Additionally, I have heard that it can be a bit pricey when switching from another software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It really is a must that you already have a developer on staff or can contract one out for the reports that you need. It's not necessary, but it will save you more time and get to exactly what you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lot of reports with modified, filtered data according to one's requirement. We use SAP Crystal mainly for generating reports on prospective financial investment opportunities and also for collecting data from various vendors and sources. It's really helped in managing these sources and feeding them into one place saving us a lot of time and effort. Review collected by and hosted on G2.com.

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AW
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The interaction with SQL and the ease to set up new reports and forms. Review collected by and hosted on G2.com.

What do you dislike?

The formulas are sometimes hard to understand. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is a great too l to go along with our ERP System. Review collected by and hosted on G2.com.

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UO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is helpful in making and customising reports from a variety of data sources. Review collected by and hosted on G2.com.

What do you dislike?

I have not find any dislike of SAP Crystal. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For designing and formatting of reports this is a very good and helpful business intelligence application. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It easily gets data from SQL and Oracle due to which work becomes more faster and it has everything to make a representative report in a detailed format. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like specific information from a very large database. You can easily format it to go into an Excel sheet or into a designed pdf. Review collected by and hosted on G2.com.

What do you dislike?

It has so many features that it is very challenging to a beginner. You definitely need to have someone else that uses it to teach you because the books are insanely large and very dense to read. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is amazing when I need to set up an excel sheet or even when I need to create a report that is both beautiful and functional within the software itself. Review collected by and hosted on G2.com.

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UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the system allows us to compile every piece of information we need to run our managers meeting. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact the system isn’t very user friendly as it lags very much during our peak seasons. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use crystal to solve inventory issues and reconcile returns. Review collected by and hosted on G2.com.

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IM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

With many report generating products in the market, Crystal Reports is cheaper in comparison to others. After some practice, it is easy to help create simple reports and pull data from your data source. Review collected by and hosted on G2.com.

What do you dislike?

With more advanced products coming into the market and others existing products making upgrades, I feel like Crystal is slowing fading away. Other products like Tableau and SSRS look years ahead of Crystal and look so much better when presenting data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think this is a good product to start with if your company does not have an report generating capabilities and don't want to put a lot of financial investment into it just yet. I personally would go for a more advanced product, such as Tableau, as more company are moving towards this anyway and it honest it just exponentially more visually appealing and interactive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I currently work as an analyst for a large healthcare system. Crystal Report is connected to our Electronic Health Records System (Epic) and I use Crystal to pull data to help my organization monitor and help our patients. Crystal allows up to reach out to patients that, for example, have chronic or acute conditions so that we can follow up with them or help get them in Care Management. Review collected by and hosted on G2.com.

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CC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

the features included in SAP Crystal reports allows me to create reports that are complex and professional. I like the glut of features included in SAP Crystal. Review collected by and hosted on G2.com.

What do you dislike?

the complexity of the program is its best feature, and its most difficult feature. learning how to use the software is an undertaking. it is well worth the effort though. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend at lease having a basic understanding of SQL queries, and the data structure of your SQL database. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am a Customer Service Support Tech for a proprietary water billing software company. my use and exposure to SAP Crystal is limited to helping our end customers create and troubleshoot reports. the reports that we create and trouble shoot deal with all aspects of water service and billing. Review collected by and hosted on G2.com.

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Product Manager
Financial Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

SAP Crystal provides the customization for the various reports that we generate on a daily basis and also allows for multiple users to feed and draw data from it. I like having everything is one place with the flexibility of expanding or changing if need be. Review collected by and hosted on G2.com.

What do you dislike?

One of the downsides is that you would need someone experienced in developing the reports that you can create in SAP Crystal. We were fortunate enough to have an in-house developer who knew what to do and what we needed. Additionally, I have heard that it can be a bit pricey when switching from another software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It really is a must that you already have a developer on staff or can contract one out for the reports that you need. It's not necessary, but it will save you more time and get to exactly what you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use SAP Crystal mainly for generating reports on prospective financial investment opportunities and also for collecting data from various vendors and sources. It's really helped in managing these sources and feeding them into one place saving us a lot of time and effort. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This is a very customizable reporting software. Can create any report tied to almost any database Review collected by and hosted on G2.com.

What do you dislike?

Need to have a decent knowledge of coding to get reports to work correctly, not for the average computer user Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Metrology lab reports, metrics reporting, recall reports to customers, all reports for our business apart from finances Review collected by and hosted on G2.com.

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