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Compare Google Cloud Dialogflow and SAP Conversational AI 
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At a Glance
Market Segments
Small-Business (44.3% of reviews)
Enterprise (42.3% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
No pricing available
Google Cloud Dialogflow
Star Rating
(136)4.4 out of 5
Market Segments
Small-Business (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansSAP Conversational AI
Star Rating
(29)4.7 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Conversational AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Conversational AI excels in its integrations, scoring 9.2, which allows for seamless connectivity with various enterprise systems, making it a preferred choice for larger organizations. In contrast, Google Cloud Dialogflow, while also strong, has a slightly lower integration score, which some users feel limits its versatility in certain environments.
- Reviewers mention that SAP Conversational AI has a higher score in personalization at 8.4, indicating that it offers more tailored experiences for users. Google Cloud Dialogflow, while effective, does not provide the same level of customization, which some users find less engaging for end-users.
- G2 users highlight the error learning capabilities of Google Cloud Dialogflow, which scored an impressive 9.7. This feature allows the system to improve over time by learning from user interactions, a point that reviewers find particularly beneficial for maintaining accuracy in conversations.
- Users on G2 report that SAP Conversational AI shines in context management, allowing for more natural conversations. This feature is crucial for maintaining the flow of dialogue, especially in complex queries, which some users feel is a weakness in Google Cloud Dialogflow.
- Reviewers mention that SAP Conversational AI's quality of support is rated at 8.6, which users appreciate for its responsiveness and helpfulness. In comparison, Google Cloud Dialogflow's support, rated at 8.4, is seen as adequate but not as robust, leading some users to seek additional resources.
- Users say that SAP Conversational AI's product direction is rated at 9.3, indicating a strong commitment to evolving the platform based on user feedback. Google Cloud Dialogflow, with a score of 8.9, is also seen as forward-thinking, but some users feel it could benefit from more frequent updates and feature enhancements.
Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
SAP Conversational AI
No pricing availableFree Trial
Google Cloud Dialogflow
Free Trial is available
SAP Conversational AI
No trial information availableRatings
Meets Requirements
8.5
105
9.0
21
Ease of Use
8.7
108
9.0
21
Ease of Setup
8.7
61
Not enough data
Ease of Admin
8.6
52
Not enough data
Quality of Support
8.4
93
8.6
20
Has the product been a good partner in doing business?
8.7
46
Not enough data
Product Direction (% positive)
8.8
104
9.3
17
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
9.0
19
Not enough data
9.4
18
Not enough data
Interaction
8.6
18
Not enough data
9.1
19
Not enough data
8.9
17
Not enough data
9.0
19
Not enough data
8.4
18
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.8
17
Not enough data
8.9
20
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.0
18
Not enough data
9.0
20
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.0
17
Not enough data
9.0
17
Not enough data
9.0
19
Not enough data
9.1
20
Not enough data
Agentic AI - AI Chatbots
9.0
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
9.6
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Compatibility
8.9
22
Not enough data
8.9
22
Not enough data
8.7
23
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.9
22
Not enough data
9.2
22
Not enough data
8.7
22
Not enough data
9.1
20
Not enough data
9.3
23
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
23
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
31
Not enough data
8.7
33
Not enough data
Agentic AI - Bot Platforms
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
Categories
Categories
Shared Categories
Google Cloud Dialogflow and SAP Conversational AI are categorized as Bot Platforms
Unique Categories
Google Cloud Dialogflow is categorized as AI Chatbots and Enterprise Search Software
SAP Conversational AI has no unique categories
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Conversational AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.0%
Computer Software
18.3%
Consulting
4.6%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
42.7%
Information Technology and Services
23.1%
Computer Software
15.4%
Automotive
11.5%
Telecommunications
3.8%
Outsourcing/Offshoring
3.8%
Other
42.3%
Discussions
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
SAP Conversational AI has no discussions with answers
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