SAP Cloud ERP (SAP S/4HANA Cloud) Reviews & Product Details

I love the built-in AI, and how it helps flag operational issues, since that’s the department I’m in. It’s extremely beneficial for our department because it Unifies core business functions—including finance, supply chain, manufacturing, procurement, and sales—into a single sys. Review collected by and hosted on G2.com.

No complaints just yet, since it was recently rolled out to us and I’m still getting used to it. It’s a learning process, and new information can be a little scary at first, but it feels like it’s on the right path. Review collected by and hosted on G2.com.

What I like most is its ability to integrate core business processes into a single platform. It provides real-time data visibility, supports standardized workflows, and helps improve overall operational efficiency. Review collected by and hosted on G2.com.

The main drawbacks are the platform’s complexity, the high costs of implementation and ongoing maintenance, and the steep learning curve for users. Customization can also be difficult, and integrating with legacy systems often takes significant effort. Review collected by and hosted on G2.com.

I appreciate the centralized visibility that SAP Cloud ERP (SAP S/4HANA Cloud) provides, which is massive for our operations. It offers us the ability to collaborate across our institution effectively. I also like that it is quite quick, saving us time and providing data reliably and faster than we were used to. The improvements in workflow and efficiency, along with helping streamline our daily tasks, are significant benefits. Review collected by and hosted on G2.com.

The implementation time for SAP Cloud ERP (SAP S/4HANA Cloud) was pretty lengthy and challenging. We faced a steep learning curve for new users, which made it hard to get everyone on board effectively. Additionally, there were frequent updates that often introduced bugs, leading to a cycle where we would need to update again to resolve these issues. These factors were significant drawbacks for us, along with the cost, which contributed to our decision to switch away from SAP Cloud recently. Review collected by and hosted on G2.com.

Real-Time Data and Analytics the platform processes massive datasets instantly to eliminate batch-processing delays and give leaders a live 360-degree view of operations Review collected by and hosted on G2.com.

High Total Cost of Ownership The subscription costs and licensing fees are significantly higher than entry-level or mid-market ERP competitors. • The Public Cloud version enforces a strict "fit-to-standard" model. Traditional, deep ABAP code customizations are locked down to ensure seamless automatic updates. Review collected by and hosted on G2.com.

The thing I like most about SAP S/4HANA Cloud is its incredible processing power and how it centralizes everything. In my daily work at the customer service department, I need to jump between customer profiles, order history, and real-time stock levels. The system handles these massive data sets instantly, which is vital when a customer is waiting on the phone.

I also appreciate the integration capabilities; the fact that it connects our e-commerce platform with the physical warehouse logistics means the information I see is always up-to-date. Compared to older ERP systems, the web-based Fiori interface (which we use through our internal tool) is much more intuitive, allowing for faster navigation through different 'tiles' or modules without losing track of the main task. It makes complex multi-step processes, like international returns or gift card reconciliations, much more manageable. Review collected by and hosted on G2.com.

The main downside is the steep learning curve during the Onboarding phase. Because the system is incredibly vast and handles complex global data, it can be overwhelming for new team members in the customer service hub to master every module. The initial training requires a significant time investment.

Additionally, from a Pricing/ROI perspective, while the software is powerful, it requires a very stable and high-speed internet connection to maintain peak Performance. During high-traffic events like Black Friday, we sometimes experience slight latency in cloud synchronization between the warehouse and our front-end interface. I would also like to see more intuitive AI/Intelligence shortcuts for common repetitive tasks to further reduce our average handling time, as some manual steps in the refund process still feel a bit legacy Review collected by and hosted on G2.com.

The user interface is really good compared to other versions of SAP and other ERPs. It also offers more functions, and they feel crisper to use—such as IFRS 16 lease accounting and Goods Receipting. Review collected by and hosted on G2.com.

Nothing too major to point out. The customisation based on our industry and company could have been a bit better. Otherwise, the ERP is very flexible and robust. The price point is also something to consider. AI readiness is another area they could focus on improving. Review collected by and hosted on G2.com.

I like that it's very user friendly. the ERP system functionality is easy to use, easy to navigate, and you don't have to jump through hoops just to get basic data. Report export isn't daunting. Review collected by and hosted on G2.com.

I feel like when I used this system, there would be many occasions where the system would have to be down in order for updates to run and be implemented. It was a small price to pay for long-term ease of use. Review collected by and hosted on G2.com.

I love SAP Cloud ERP and how it can integrate with our operational and financial data, customers, building reports for the full team. I use it daily, and to keep our data correct and aligned with everyone. Review collected by and hosted on G2.com.

What I dislike is that it is a bit pricy for each user, and requires training for any new user or anyone on the team. It is not extremely easy to find information that we need, without knowing the system codes to submit. Review collected by and hosted on G2.com.

The integration between different areas of the business. i.e., inventory, purchasing, orders, and ops data. This has made visibility and accountability much better throughout the company. Review collected by and hosted on G2.com.

Some processes have far too many steps. I also don’t like that you can’t simply search for what you need and instead have to know the specific codes. Overall, it’s not great for employees with low to moderate levels of training. Review collected by and hosted on G2.com.

I like how SAP Cloud ERP (SAP S/4HANA Cloud) integrates finance, procurement, and other business processes into a single platform. The real-time reporting and analytics provide better visibility into operations, while automation reduces manual effort and improves accuracy. Its cloud-based architecture ensures scalability, regular updates, and secure access from anywhere, making day-to-day business operations more efficient. I also appreciate the seamless access to information it provides and how it supports faster, more informed decision-making. Review collected by and hosted on G2.com.

While SAP Cloud ERP (SAP S/4HANA Cloud) is a powerful platform, some areas could be improved. The initial setup and configuration can be complex, especially for organizations with unique business processes. The user interface has a learning curve for new users, and some advanced customizations and reports require specialized knowledge. In addition, updates may require users to adapt to interface or process changes, making ongoing training important. Review collected by and hosted on G2.com.