# Which incident response services solutions are trusted by enterprise organizations for critical workflows?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which incident response services do enterprise organizations actually trust for critical workflows, the ones where downtime is not an option? I'm focusing on the providers with real enterprise review weight here. A few from the<a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-response-services"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-response-services">incident response services</a> category:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/rsa-services/reviews"><strong>RSA Services</strong></a>: enterprise reviewers trust its real-time visibility and attack-timeline reconstruction during live incidents.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/check-point-infinity-global-services/reviews"><strong>Check Point Infinity Global Services</strong></a>: enterprise-led, with engineers reviewers rely on for fast response in critical moments.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/check-point-threatcloud-incident-response/reviews"><strong>Check Point ThreatCloud Incident Response</strong></a>: a 24/7 hotline reviewers trust to reduce downtime and cost when an attack hits.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For enterprise teams running critical workflows, which provider held up when it counted? And did trust come from a specific incident they handled well, or a track record over time?</p>

##### Post Metadata
- Posted at: 10 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

Looking at the same Incident Response Services category from the enterprise-critical-workflow angle, the honest caveat from the companion question applies here too: the review depth in this category is thin enough that a single strong review can meaningfully move a rating, so the trust signal is softer than it looks at a glance. Real-time visibility and attack-timeline reconstruction are the specific capabilities reviewers credit for critical workflow confidence, which makes sense, since the ability to see what&#39;s happening as it happens matters more when downtime has a direct cost attached. 

The track-record-versus-single-incident question the post raises is worth pushing on directly with any provider, since a 24/7 hotline that reduced downtime once is a different kind of evidence than a provider with a documented history of many incidents at similarly scaled organizations. 

For a decision this consequential, the review base here probably isn&#39;t deep enough to substitute for direct reference checks with organizations of comparable size and criticality.


##### Comment Metadata
- Posted at: 7 days ago
- Author title: Marketing





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