--- title: Salesforce Partner Cloud (formerly Salesforce PRM) Reviews meta_title: 'Salesforce Partner Cloud (formerly Salesforce PRM) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 275 reviews by the users' company size, role or industry to find out how Salesforce Partner Cloud (formerly Salesforce PRM) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 275 scale: '5' date_modified: '2026-07-19' parent_category: name: Partnerships Management url: https://www.g2.com/categories/partnerships-management --- # Salesforce Partner Cloud (formerly Salesforce PRM) Reviews **Vendor:** Salesforce **Category:** [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) **Average Rating:** 4.4/5.0 **Total Reviews:** 275 ## About Salesforce Partner Cloud (formerly Salesforce PRM) Grow revenue with a personalized partner experience, built using the #1 AI CRM. Win with outcomes-based onboarding and branded marketing assets. Guide faster partner selling with generative and predictive AI insights. Simplify partner management with automated fund requests and discounting. Ensure ongoing success, no matter the industry, with partner relationship management software that extends the power of Salesforce across your partner ecosystem. ## Salesforce Partner Cloud (formerly Salesforce PRM) Pros & Cons **What users like:** - Users value the **streamlined partner collaboration** and enhanced channel sales facilitated by Salesforce Partner Cloud's centralized platform. (72 reviews) - Users appreciate the **user-friendly interface** of Salesforce Partner Cloud, enabling easy management of partner relationships efficiently. (33 reviews) - Users value the **collaboration efficiency** of Salesforce Partner Cloud, enhancing real-time partner engagement and visibility. (23 reviews) - Users value the **business growth management** capabilities of Salesforce Partner Cloud, enhancing connections and data collection. (20 reviews) - Users praise the **centralized data management** of Salesforce Partner Cloud, enhancing collaboration and efficiency seamlessly. (20 reviews) - Users value the **seamless integration capabilities** of Salesforce Partner Cloud, enhancing collaboration and efficiency across platforms. (20 reviews) - Users appreciate the **depth of functionality** in Salesforce Partner Cloud, benefiting from its ease of use and implementation. (18 reviews) - Communication (17 reviews) - Users value the **customizable dashboards** of Salesforce Partner Cloud, enhancing partner collaboration and sales efficiency. (16 reviews) - Partnerships Management (15 reviews) **What users dislike:** - Users find the **complex setup** of Salesforce Partner Cloud daunting, especially for smaller organizations seeking customization. (26 reviews) - Users note a **steep learning curve** with Salesforce PRM, making initial setup and customization challenging for newcomers. (25 reviews) - Users find the **licensing and setup costs** of Salesforce Partner Cloud to be a significant financial hurdle. (15 reviews) - Users report that the **difficult setup** of Salesforce Partner Cloud makes initial implementation and customization particularly challenging. (8 reviews) - Users find the **lack of customization options** challenging, as initial setup can be complex and time-consuming. (8 reviews) - Users find the **limited customization** options in Salesforce Partner Cloud frustrating, complicating usability and increasing implementation costs. (8 reviews) - Poor UI (8 reviews) - Outdated Interface (6 reviews) - Users face challenges with **partner commitment and data synchronization** , impacting overall satisfaction and usability of Salesforce Partner Cloud. (6 reviews) - Difficult Learning Process (5 reviews) ## Salesforce Partner Cloud (formerly Salesforce PRM) Reviews ### 1. Connections with Intention **Rating:** 4.5/5.0 stars **Reviewed by:** Mariette A. | Director of Curriculum and Instruction, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It helps organize all of our partners. With over 200 partners, it is important that we are managing our interactions and ongoing projects with each of them. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Sometimes the system is not intuitive and you are left to guess how to use the different features. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It is helping us keep all of our contacts organized in one place and track our history with them. ### 2. Partner Relationship Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Great way for partners to submit leads and manage opportunities in a way that means they don't even know they are interacting with Salesforce. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** There are many features that do the same thing it's sometimes tricky to choose the right one **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Enabling Partners to submit leads and manage deals ### 3. Engaging presentation **Rating:** 4.0/5.0 stars **Reviewed by:** Janet B. | Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** We see the potential of PRM at our non-profit. We are looking for a solution to our growing client base. We look forward to working together. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** We have not found any issues with PRM. If there is a concern, we will reach out to our account executive **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We looking to PR'M to replace our current systems. ### 4. Good experience using SF PRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The most helpful part of using salesforce PRM is the user friendly UI **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** There are now downsides of using PRM but more video user guides may help a new user to quickly onboard **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce PRM helps in keeping a track of all partner details in a single place ### 5. Very user friendly and useful **Rating:** 5.0/5.0 stars **Reviewed by:** Rian . | Key Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Everything will be stored in one platform that make the works easier, and also the features that are really useful for our works. In addition, the platform is very user friendly and easy to use, and also it's a hassle free for the implementation and integration **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing I can think off, all good. If SF can make a new feature that will be beneficial as well, that will be great. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** we have huge database, and PRM can help to store everything in one single platform ### 6. PRM can be the one stop shop for Partner Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The product direction is all about a single source for partners and adding AI for an augmented experience **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Needs partner grouping capabilities. You can use rules and flows but a low config option would be beneficial. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Single place for enablement, programs, training and multiple deal management ### 7. Mixed feelings **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** PRM is helpful but a lot left still to make this a great product. Keep watching for new releases! **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Feels like an incomplete product but confident more is coming **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Solves the problem of trying to managing the relationships we have with our prime contracting partners ### 8. Enablement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Shipbuilding | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Ability to ramp up your product and partnership across such a diverse organization. Always looking to support and stay ahead of the curve **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing to say bad about them. Selfishly would always like more 1--1 time **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Distribution of our solutions to many groups ### 9. Comprehensive eco system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** As a partner you can rely on salesforce eco system to help your customers achieve long term CRM strategies. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** At times it might be too automated and no personalized serves **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We do trail extensions and use that to do demo for customers ### 10. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The SalesForce PRM is an amazing program that has allowed our businesse reach the next level. Connecting us with more businesss and owners to expand our reach. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Honestly I can't say anything here. Very happy overall **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Reaching a new customer base ### 11. Empowering Partnerships: Streamlined Collaboration and Growth with Salesforce PRM **Rating:** 5.0/5.0 stars **Reviewed by:** pankaj s. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** One of the standout features of Salesforce PRM is its robustness in fostering seamless collaboration between partners. Its intuitive interface and comprehensive tools facilitate efficient communication, streamlined onboarding, and effective management of partner relationships. The platform's versatility and scalability allow for tailored solutions, ensuring it aligns perfectly with diverse business needs. Additionally, its analytics capabilities provide valuable insights, empowering informed decision-making for strategic growth. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** While Salesforce PRM offers a robust suite of tools, there are a few areas that might be improved upon. For some users, the initial learning curve can be steep, especially for those less familiar with Salesforce's ecosystem. Additionally, the platform's extensive range of features might feel overwhelming at first, requiring careful navigation to fully leverage its potential. Some users also express the desire for more straightforward customization options to tailor the interface even further to their specific needs. Lastly, while the support resources are generally helpful, quicker response times for certain inquiries could enhance the overall user experience **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce PRM addresses several challenges related to managing partner relationships and collaboration: Streamlining Partner Operations: It centralizes partner-related processes, simplifying onboarding, communication, and resource sharing. This efficiency saves time and reduces administrative overhead. Enhanced Communication: Improved communication channels foster better collaboration between the company and its partners. Clear communication boosts productivity and ensures everyone is aligned. Data Visibility and Analytics: PRM offers insights into partner performance, lead generation, and sales data. This visibility aids in making informed decisions, optimizing strategies, and identifying areas for improvement. Scalability and Customization: The platform's flexibility allows for scalability, accommodating the growth of partner networks. Customization options ensure that it can adapt to various business models and needs. Improved Partner Engagement: Providing partners with tools, resources, and support through PRM, enhances their engagement. Empowered partners are more likely to be productive and loyal. For me personally, the benefits would lie in smoother interactions with businesses that utilize Salesforce PRM. The platform's ability to streamline operations and enhance communication means that when I engage with companies using this system, our interactions are likely to be more efficient and productive. This leads to a better experience for both parties involved. ### 12. Relatively good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It helps us get the best output for our clients and thus improving the experience **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I guess the cost of having the full suite but thus may not be something that can be helped **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Getting bottlenecks resolved quickly and effectively ### 13. Usage of Salesforce PRM **Rating:** 2.5/5.0 stars **Reviewed by:** Shruti T. | Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It helps an individual to distribute leads. It also helps in automating and standardizing the partner onboarding process. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It makes it difficult for partners to adopt and use the Salesforce PRM platform effectively as it may require training and support. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It provides visibility into partner performance, sales activities, and pipeline, empowering businesses to track partner contributions, monitor progress towards goals, and identify areas for improvement. It allows us to enhance customer experience helping us communicate effectively. ### 14. Depends on your needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce PRM is a powerful tool and great partner, but also involves commitment from your org to get the most out of it **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Not always easy to know how to leverage it without more training on our end **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Customer reach ### 15. We could male it better **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** They try to create a smoothier process with our partners; we have full access and a Quick response. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It actually does not succeed in creating a true commitment from the partner; **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Helping with technical solutions implemented by our partner ### 16. Friendly and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Dina F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Gave great use cases . Many possibilities ! Thanks for all the info **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I can't think of anything I disliked - all needs were satisfied **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It's helping me and my team with managing partners and learning about how they are connected and the depth of relationships ### 17. Salesforce Partner Relationship Management (PRM) **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Provide real time support to the partners and always be with us wheneven we need support. It provides easy access materials be it training, sales and marketing, etc. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing as such but could be costly for small businesses **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** PRP offers on demand support and resources. PRM supports real time support to it's users and enabling them to access training materials for ease of use. ### 18. Partners are a gateway to success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Personalización de los negocios para cada socio que es única en la forma en que interactúan con la marca. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing to add is a great platform for B2B **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** This phrase is already in English and refers to the interaction and satisfaction of customers who are not part of the organization but engage with its products or services. ### 19. Great tool to enable sales, win rate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The intuitiveness of the tool and the ability to offload some of the framework development for a successful sales interaction. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Not dislike but looking forward to future gen ai integration **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Customer root causing ### 20. Our PRM is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** She is quick to unblock when we run into any issues! **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing, there is nothing to dislike at all **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Making sure that our managed packed is available to our customers ### 21. Salesforce PRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce PRM was a great tool to increase customer engagement and visibility! **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It can be a bit difficult to learn as an admin. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Increasing customer visibility and communication. ### 22. Top usability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The option to engage is outstanding and very efficient👏 **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Too many clicks are required to complete the flow **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** A streamlined workflow that is both fast and efficient ### 23. Very good and on time response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** On Time Response and depth of knowledge of the support peeson **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It is a bit pricey and each vcore costs a lot **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** For the mulesoft customer manangement ### 24. Drag & drop tools make it easy to engage **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Personalizing partner relationships are really important, it gives them a sense of understanding and personalization. Easy drag & drop tools and templates. Help partners stay on revenue achievement with scorecards, track deals, grow loyalty & many more CPQ is amazing **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Its sometimes slow but quite manageable. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** CPQ is seamless All of the partner scorecard in a glance Personalizing experiences ### 25. I think it's great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** They help me review my data. It helps us make data driven decisions. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I can't really think of anything I dislike. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps me review my data ### 26. Sales force is great **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** I like that it's easy to learn for new users. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Hard to set up. But once you get going it's okay. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Able to reach our customers. Easily. ### 27. Best CRM place **Rating:** 4.0/5.0 stars **Reviewed by:** Varsha S. | Intership , Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Easy way to access all customer/partner information at one place. Best way to interact with customer and progressing the revenue growth **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce lightning somehow went to be absurd for many new users. It gets complicated at time **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** As Marketing intern I used PRM for collecting customer information and assigning to sales. It somehow also reduce the cost that incur in sales rep ### 28. Life changing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Has made my job easier and my customers happy. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** At the moment I do not dislike anything. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It is benifiting me by having customers happy. ### 29. Personalised Partner Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Farrok S. | Sr.Enterprise Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It helps me in managing the relationships with my resellers and interactions between the companies. It is easy to use and integrate with the existing platform. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The is nothing to dislike about Salesforce partner relationship management.I fell like if it provided in cost effective many small size business will opt. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps me in managing the relationships with my resellers and interactions between the companies. ### 30. My experience with Salesforce was very good and educational. **Rating:** 4.0/5.0 stars **Reviewed by:** Malcolm Linton . | Contact Center Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** What I like best about sales force is how user friendly it actually is. It also has a wide array of data analytics which can be used to meet and exceed KPIs. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I don't believe salesforce updates are implemented in a timely or consistent manner. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps me analyze my center call/email intake to make better decisions on our staffing and CSAT needs. ### 31. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Ability to segment sector of business with partners **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing... it's a great product for us... **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Segmenting partner details from internal staff and vice versa ### 32. The best CRM ever **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** it is amazing have all you need in just one place **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** it is amazing, easy to use and easy to manage **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** managment and accounting ### 33. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 ### 34. Product management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce partnership connects is awesome. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing I find to dislike about Salesforce Partner. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Help better partner relationships with business. ### 35. Good Sales and Management tracking Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Manash Ranjan S. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** the DMS tracking tool that helps to track a document that has to be approved by series of management people **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** the time takes to get the desired result. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** we have diffrent partners working with us on different project, it helps to track multiple project on a single dashboard ### 36. General input of partner data **Rating:** 3.5/5.0 stars **Reviewed by:** Hayden C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It is great having all of my contact information and contact relationship data in the same place. I would like a more user friendly interface for those of us who are not as tech Saabs. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce is very technical and sometimes I feel like I need an IT degree to move about the site **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It is very helpful in keeping in showing our data so that we can record it and send it to the state ### 37. Wonderful PMs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The support and technical side is phenomenal **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing, the platform is brilliant!!!!!! **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Solving many CRM issues ### 38. glad partner coaches are here! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Helps keep partner pipeline organized more easily **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** learning curve to using tool effectively **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** tracking partners ### 39. better relations with understanding to clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Combining with crm Good customization is there Able to track leads **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Costly one to buy. Good amount training required for usage Most of the times people at client part don't use them......due to cost and training fundamentals **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Partners information and data at one place Full integration as needed ### 40. Salesforce PRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Shaurya B. | Business Development Manager - Strategic Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It offers several advantages, including the Experience Cloud, which enables the swift creation of websites. PRM allows businesses to generate revenue without hiring additional sales reps and reduces time to market. Implementing PRM involves careful planning and execution, such as selecting the right PRM tool, defining success metrics, recruiting and vetting partners, setting competitive commissions, and providing clear onboarding and training. It is particularly beneficial for manufacturers managing large sales and distribution networks. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Some of the dislikes about Salesforce Partner Relationship Management (PRM) include the expensive per-seat pricing, additional cost for the training module, and the fact that everything is fine. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** There are multiple use cases to it - Efficient Collaboration, Streamlined Sales Processes, Increased Revenue Generation, and faster Time to Market. ### 41. Salesforce PRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Elijah W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The PRM product has been essential in the success of our professional services team at Apiture. We work daily with many different vendors/partners and it has streamlined our processes with them. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** There aren't many cons of the PRM but I would say the cost could be one. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps us with designated tasks that are internal vs ones that are handled by the partners/vendors we work with on a daily basis. ### 42. PRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Prashant G. | Consultant BP & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It extends our CRM platform and provides a common place for partners and channel managers. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing to dislike in Salesforce Partner Relationship Management (PRM). **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** PRM software helps businesses manage our partner relationships and interactions, collaborate with partners on sales and marketing activities, track partner performance, and provide partner training and support ### 43. Reliable and robust PRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce PRM enables our entire team to optimizes interaction with partner businesses. It is a one stop platform for providing insights to metrics for understanding the lifecycle for each partner. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It is a little costly for our team so we had to stop using it. Otherwise it is a well rounded, robust platform. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce PRM enabled our team to directly optimize the partner Management but setting up agendas to tracking the bottlenecks. ### 44. Salesforce PRM boosts sales with effective partner collaboration and robust analytics. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce PRM's most helpful feature is its ability to streamline partner collaboration and provide real-time analytics for better decision-making. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** One drawback of Salesforce PRM is its complexity, which can require significant time and training to fully utilize. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce PRM improves partner communication and sales processes, enhancing relationships, efficiency, and decision-making with centralized tools and real-time insights. ### 45. Honest review **Rating:** 4.5/5.0 stars **Reviewed by:** Uday T. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** first definetly ease of use and it's integration **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I didn't find any downsides in the salesforce PRM **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** it definelty helps in tracking th performance of the partners. it would give us better understanding about improvement areas. ### 46. Real-Time Collaboration: Salesforce PRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** I can highlight that what many companies appreciate in Salesforce PRM is its ability to optimize relationships with business partners. It offers a centralized portal, integration with Salesforce CRM, opportunity and performance tracking, and real-time collaboration tools. This allows for efficient management of indirect sales channels, improves communication, and simplifies collaboration, which contributes to the joint growth and success of the company and its partners. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The good demands a high cost and this, associated with implementation and maintenance, can be considered a disadvantage by some smaller companies. It is crucial for organizations to evaluate their business requirements and resources before committing to solutions like Salesforce PRM. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce PRM solves challenges by facilitating effective partner relationship management. As an agent, you can improve collaboration and communication with partners, streamline opportunity tracking, and gain visibility into partner performance. This optimizes operations, increases efficiency in managing indirect sales channels, and ultimately drives business growth. With easy access to resources, marketing materials, and sales tools, my work is simplified, allowing you to focus on building strong relationships and closing more deals effectively. ### 47. It’s a smooth and robust experience , the platform is quite proactive **Rating:** 4.0/5.0 stars **Reviewed by:** Divyansh G. | Enterprise Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Easy to navigate and manage partner data alongside providing us with major leverage when it comes to partner relationship management with tools and access more than any other industry player **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I particularly think sometimes it lags a little , might be mainly due to server based and data loading issues **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Navigating and reaching my firm's partner based goals ### 48. not much into it **Rating:** 1.5/5.0 stars **Reviewed by:** Maynor B. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** well it depends, it very extensive but not much for mw **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** too many data in order to gather it or fullfill it **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** hELPS TO KEEP YOU TRACK ON EVERYTHING ### 49. Salesforce Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Travis W. | Senior Vice President, Solutions Strategy & New Partner Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Similar to all of Salesforce products incredibly intuitive and powerful with the customer at the heart. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Cannot think of anything specifically. The toolset is incredibly helpful! **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Churn and QBR are the two key areas of focus. ### 50. Seamless integration **Rating:** 3.5/5.0 stars **Reviewed by:** Matt L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The seamless integration and customisability of this software meant that we were able to transition to multiple new systems with little to no hassle. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Not much quite honestly, it's all fairly simple to use. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We were heavily manual-based process-focused. PRM allowed us to reduce workloads significantly and focus on reinvestment in other areas of the business. ## Salesforce Partner Cloud (formerly Salesforce PRM) Discussions - [Is Salesforce a CRM software?](https://www.g2.com/discussions/is-salesforce-a-crm-software) - [What is a Salesforce partner?](https://www.g2.com/discussions/what-is-a-salesforce-partner) - [What is customer relationship management and partnership?](https://www.g2.com/discussions/what-is-customer-relationship-management-and-partnership) - [What is Salesforce PRM?](https://www.g2.com/discussions/what-is-salesforce-prm) - [Do you offer a PRM?](https://www.g2.com/discussions/29799-do-you-offer-a-prm) - 1 upvote - [View Salesforce Partner Cloud (formerly Salesforce PRM) pricing details and edition comparison](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+06%3A41%3A20+-0500&secure%5Bsession_id%5D=759cddb0-ea8d-4a17-9ee8-7d94e01216da&secure%5Btoken%5D=6fa6814396110decc2ab4a0681ab45946f6d7771e48ec41e8388badec889d5f4&format=llm_user) ## Salesforce Partner Cloud (formerly Salesforce PRM) Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Market Leader](https://www.g2.com/products/market-leader/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Salesforce Partner Cloud (formerly Salesforce PRM) Features **Control** - Role-Based Permissions - Opportunity Management - Recognized Escalation **Account Mapping** - Common overlaps - Mapping Segmentation - Account Mapping Playbook **Incentives Management** - Analytics/Reporting - Customization - Gamification - Design & Creation **Partner Discovery** - Competitive Discovery - Social media discovery - Content-Based Discovery **Incentive Types** - Rewards - SPIFs - Discounts - MDF Management - Rebate Management - Other Incentive Programs **Partner Collaboration** - Brand Messaging - Offer Management - Catalog Management **Platform - Partner Relationship Management (PRM)** - Individual Portals - Content Repository - Revenue Tracking - Cross-System Integration - Workflow Automation & Notifications - Onboarding, Training & Certifications - Payouts & Global Compliance - Partner Discovery & Recruitment - Incentive Management - Recognized Escalation - Dashboards & Reporting - Marketing Tools - Deal Management **Analytics** - Conversion Tracking - Customer value tracking - ROI Measurement **Agentic AI - Partner Relationship Management (PRM)** - Adaptive Learning - Autonomous Task Execution - Proactive Assistance - Natural Language Interaction **Integrations** - Data warehouse Integration - CRM Integration - Account-Based Marketing Software Integration ## Top Salesforce Partner Cloud (formerly Salesforce PRM) Alternatives - [PartnerStack](https://www.g2.com/products/partnerstack/reviews) - 4.7/5.0 (909 reviews) - [ZINFI Unified Partner Management (UPM)](https://www.g2.com/products/zinfi-unified-partner-management-upm/reviews) - 4.9/5.0 (699 reviews) - [Impartner PRM](https://www.g2.com/products/impartner-prm/reviews) - 4.5/5.0 (554 reviews)