--- title: Salesforce Partner Cloud (formerly Salesforce PRM) Reviews meta_title: 'Salesforce Partner Cloud (formerly Salesforce PRM) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 275 reviews by the users' company size, role or industry to find out how Salesforce Partner Cloud (formerly Salesforce PRM) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 275 scale: '5' date_modified: '2026-07-13' parent_category: name: Partnerships Management url: https://www.g2.com/categories/partnerships-management --- # Salesforce Partner Cloud (formerly Salesforce PRM) Reviews **Vendor:** Salesforce **Category:** [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) **Average Rating:** 4.4/5.0 **Total Reviews:** 275 ## About Salesforce Partner Cloud (formerly Salesforce PRM) Grow revenue with a personalized partner experience, built using the #1 AI CRM. Win with outcomes-based onboarding and branded marketing assets. Guide faster partner selling with generative and predictive AI insights. Simplify partner management with automated fund requests and discounting. Ensure ongoing success, no matter the industry, with partner relationship management software that extends the power of Salesforce across your partner ecosystem. ## Salesforce Partner Cloud (formerly Salesforce PRM) Pros & Cons **What users like:** - Users value the **streamlined partner collaboration** in Salesforce Partner Cloud, enhancing efficiency and boosting channel sales. (72 reviews) - Users appreciate the **user-friendly interface** of Salesforce Partner Cloud, enabling efficient management of partner relationships. (33 reviews) - Users value the **seamless collaboration** capabilities of Salesforce Partner Cloud, enhancing real-time partner engagement and visibility. (23 reviews) - Users highlight the **business growth capabilities** of Salesforce Partner Cloud, enhancing collaboration and data insights for partners. (20 reviews) - Users appreciate the **centralized data management** in Salesforce Partner Cloud, enhancing partner collaboration and efficiency. (20 reviews) - Users value the **seamless integration capabilities** of Salesforce Partner Cloud, enhancing collaboration and efficiency across platforms. (20 reviews) - Users appreciate the **depth of functionality** in Salesforce Partner Cloud, benefiting from its ease of use and implementation. (18 reviews) - Communication (17 reviews) - Users value the **customizable dashboards** of Salesforce Partner Cloud, enhancing partner collaboration and sales efficiency. (16 reviews) - Partnerships Management (15 reviews) **What users dislike:** - Users find the **complex setup** of Salesforce Partner Cloud can be challenging and costly, especially for smaller organizations. (26 reviews) - Users find the **learning curve steep** , making initial use and effective customization of Salesforce PRM challenging. (25 reviews) - Users find Salesforce Partner Cloud to be **expensive** , particularly for small to medium-sized businesses due to costs and complexities. (15 reviews) - Users find the **difficult setup** of Salesforce Partner Cloud cumbersome, with complex integrations and administrative challenges. (8 reviews) - Users find the **lack of customization** options frustrating, making initial setup and usability challenging for new users. (8 reviews) - Users find the **limited customization** options in Salesforce Partner Cloud frustrating, complicating usability and increasing implementation costs. (8 reviews) - Poor UI (8 reviews) - Outdated Interface (6 reviews) - Users face challenges with **partner commitment and data synchronization** , impacting overall satisfaction and usability of Salesforce Partner Cloud. (6 reviews) - Difficult Learning Process (5 reviews) ## Salesforce Partner Cloud (formerly Salesforce PRM) Reviews ### 1. Efficient Partner Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Tejas V. | Salesforce Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** What I appreciate most about Salesforce PRM is its ability to unify and empower partner ecosystems. It provides a single platform where partners can access real-time information, manage leads, deals. the automation tools significantly reduce the manual work involved in partner management. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce PRM is a powerful tool, there are a few areas where it could improve. 1. High Cost 2. Data Overload 3. Mobile Experience **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It Solves lead distribution, deal registration, and pipeline tracking, making it easier to collaborate on deals and close sales faster. ### 2. Salesforce is Good for PRM **Rating:** 4.5/5.0 stars **Reviewed by:** Parag B. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The most helpful about Salesforce PRM is you can customize it and it has very good sync with email providers **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing as of now. will definitely point out if i find any **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We use it to keep a record of the communication with clients. Track conversation, deal, run pardot campaigns etc. ### 3. Sayan Hazra' s take on Salesforce Partner Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sayan H. | Market Research Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Helps to reach to new market, access to new technology & ecosystem. Help to get strong brand visibility & increase the sales. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** High onboarding & training time to get use of it, another one would be lack of transparency on customer feedback, results & performance metrics. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Help to scale the sales efforts & achieve new market reach significantly. It solves lead registration, tracking & assignment rules as well. ### 4. We have salesfore platforms integrated into our work portal and it has a lot of functions **Rating:** 4.0/5.0 stars **Reviewed by:** James C. | Transaction services associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** I like tracking leads and potential new deals, and also seeing the top accounts in my team. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It's quite complicated. I don't really know how to use all the functions. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps to track leads and deal statuses, and see what accounts we have with partners. ### 5. Overview on PRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** What I love most about Salesforce Partner Relationship Management (PRM) is its easy use and integration with other Salesforce tools. It’s designed in a way that partners can quickly get up to speed, manage leads, and close deals without a lot of hassle. Setting it up is straightforward, and the support team is always there if you need help along the way. Salesforce regularly rolls out new features that keep everything fresh and relevant. Plus, the wide range of features makes it simple to work together with partners and grow your business efficiently. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** for now, there's nothing I dislike about it. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** it's help me in Business integration, aslo the branding of my business products to grow my business more... ### 6. Cluttered when you see it for the first time, really useful and intuitive once you understand it **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel G. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** the amount of data and customization for fields you can use **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** has a lot going on and if you learn it from scratch it can be intimidating **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Keeping data accurate and making sure all of our reports are present and easy to access ### 7. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Bryanna M. | Consumer Banker II, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** We utilize this product across our footprint to help with referrals & products marketed. I specifically use it almost daily & it is easy to maintain activity. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I don't have anything in particular that I dislike about this product. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Organization ### 8. A power full PRM for SalesForce centric team,But not without Complexity **Rating:** 5.0/5.0 stars **Reviewed by:** Arul A. | Asst. Operation Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Seamless intergration with salesForce and customizable partner portals and Robust analytical dash boards **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** High cost and complication in implementation and dependancy of salesForce **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** SalesForce streamlined all the partner onboardings. deal collaberations andperformence tracking ### 9. Wonderful Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Camila M. | Freelance Interpreter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** I loved how easy it is to manage. You are able to be organized and manage all of your customers without struggling on a really efficient way **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I would say there’s no many things I dislike about it. But if I have to say one I would say the fact that workers can add many profiles for a same customer **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Creating and allowing to scroll easily trough all the clients so you can find them quickly ### 10. Fun Case Opening and Collaboration, but Support Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It's nice to open cases and collaborate with partnera **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Support is lacking, so it would be nice to improve that **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** A better way to communicate with partners and other companies ### 11. best indirect sales channel. **Rating:** 4.0/5.0 stars **Reviewed by:** Rushabh S. | Senior Deployment Engineer , Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** best stream lines partner platform sales ,growth also improves the partner engagement with easy to use feature and easy implementation which can be daily use to generate the leads and streamline the company growth. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** not and cost effective with lots of challenges. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** I was using the salesforce CRM for my organization and to generate the leads and streamline the sales growth helps me alot which leads me to do a carefull planning and lots of integration. ### 12. Great Training and Communication, but Ticket Resolution Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The training program and the communication between SF and the partners **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The ticket process and the time frame for solving problems **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** The innovation products communications and the community ### 13. SF for tech sales **Rating:** 5.0/5.0 stars **Reviewed by:** Romeo T. | Healthcare Account Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The ability to stay organized and have visibility to your work. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I do not have any at the moment, it has been very useful **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Staying organized with our CRM It allows me to better prepare. ### 14. Salesforce can do it all **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Managing relationships with partners and allowing them to have access to important information, but controlling the information they can see. It allows both parties to securely collaborate in one platform. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I am unsure of all of the capabilities and sort of either stumbled upon them or were taught by someone else. it would be nice to advertise how to do some of these things. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It keeps all of our information in one place (leads, client information, customer information, etc) which allows us to use just 1 system for everything. ### 15. Great for Connecting Customers with Sales and Attendance Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Connect my customer with sales and attendance team **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing important issues or problems to report **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Visibility about sales, scheduling ### 16. Outdated but functional **Rating:** 2.0/5.0 stars **Reviewed by:** Joe W. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It has almost all of the functionality a sales rep would want for a relationship manager. account statuses, easy lookups.etc. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Outdated user interface, user experience and flow to get from one area to another is wonky and confusing at times. some hi elements are confusing and unorganized categorically **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** helping me keep track of business and account relationships, account management and contact management ### 17. Feedback towards my experience using Salesforces **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse L. | Customer representative/Advisor of Spotify, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It's easy to managed and the tools can provide information that we need in assisting customer **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing, the tool itself is awesome and I really appreciate being able to use this feature **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** At first it was hard for me to navigate Salesforce, after quite a while I've gotten a hang of it and it's very easy to use to be honest ### 18. Makes it easy for business growth! **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy C. | Field Staffing Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce is a name that I can trust so it has worked out those kinks that other CRM/PRM might have. It allows communication to be transparent, collaborative and accessible to all users, which is great for businesses to grow, learn and build great relationships! **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Definitely not super easy for us to set up - a little learning curve! **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Helps streamline communication ### 19. Awesome and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash V. | Deployment Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Awesome and User Friendly interface I have ever seen. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** There is nothing to dislike about salesforce **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Assigning tickets to resolve clients queries ### 20. A good experience overall **Rating:** 3.5/5.0 stars **Reviewed by:** Vivek A. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The ease at which I can navigate through the leads and deals, making it user friendly. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The cost of the subscription makes it difficult to be used. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Managing deals and prospects. We offer MS teams integration solutions for communication service providers. Salesforce PRM has been ideal for B2B2B market like ours, when it comes to managing all deals and prospects. ### 21. Great Relationship To Keep You update with all Customer needs and Wants! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** What I loved best about Salesforce Relationship tool it was it easy to use User Interface. Not much training was required to start using it right out of the box. It was easy to implement and it easy integrated into our other systems. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The the cost is probably its biggest negative, but it such a great tool and easy to use that the cost ultimately did not become an issue. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Drive efficiency with built-in guidance, how-tos, and best practices Unlock marketing, sales, service, and commerce in one suite to accelerate your business growth ### 22. Easy to use and important to the business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** We used this at my prior job where we would connect with brokers and any leads on the business would be inputted into the system using a format that we’ve put together to track relationship and business each broker brought us **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The inputting aspect of it rather than the software itself as at times it would take a while to put in. Otherwise the areas of input were all relevant. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It allowed our business to see and track which brokers brought it what business, industry, size, etc. ### 23. Salesforce review **Rating:** 5.0/5.0 stars **Reviewed by:** Solon A. | Call Center Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It helps business to manage and optimize their growth, the platform is very well comprehended and tracks all details with the sales force Crm **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce is very direct and helpful, for me I like everything **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps and improve the communication and relationship with other business or companies ### 24. Partner Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** I love the new tool utilized to connect with partner, we recently upgraded from a classic partner tool and the difference is night and day! The partner management tool creates a way for you to engage with Partners through Salesforce with similar appearance and functionality that you have with the internal salesforce system **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The tool functions outside of the internal system for configuration purposes and requires awareness of where things are located. After attempting to work with expert coaches I still felt like nobody was providing enough information to enable usage, left it up to us to resolve setup struggles **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** The tool is connecting us with our affiliate sales and training partners. ### 25. Performance Task Manager **Rating:** 5.0/5.0 stars **Reviewed by:** omogbeme a. | CARE GIVER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Event sales sub process non interrupting to match the pace and urgency of client **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Synchronized access of third party vendors **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Cross Merchandise location selling authentication to create lead in due time for pros to increase likelihood to recommend software-as-a-service ### 26. SF PRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** We can easily interact or coordinate with our clients or partners through one centralized software. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing much but maybe a bit on the interface. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Less manual work as most of the time things and information are automated and centralized. ### 27. It is a great and easy experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Raul V. | Retailer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** That it keeps all accounts and cases in a safe and organized space. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** That it gets updated a lot frequently such as the layout. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It is allowing me to connect with partners and keep cases solved in a properly manner. ### 28. My work PRM System **Rating:** 2.5/5.0 stars **Reviewed by:** Alex K. | Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Easy to login, using any Internet Browsers, It is pretty fast, easy to use **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** If I want to make changes, it is complicated to configure screen layout. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps to fill in and find information about customers ### 29. Salesforce is the best solutions for PRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sabrina S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The ease of use doesn't come close to other platforms. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** If the settings aren't correct. Which tends to be an internal issue. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps me focus on what I need to do each day. ### 30. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce PRM makes it easy to collaborate with partners by offering seamless integration, customizable portals, and tools for deal tracking, onboarding, and performance management — all in one place. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce PRM can be complex to set up and manage, with a steep learning curve and potentially high costs for customization and licensing. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce PRM centralizes partner management, streamlines onboarding and deal tracking, and helps boost partner engagement and sales performance. ### 31. It's best when using it for customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce is easy to access and manageable. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce has latency when it comes to Internet. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We are solving customer, sender and driver concern since we are logistics account. ### 32. Best experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The reports and dashboards are very good. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing which I have observed so far till now **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Customers reach out to us through the portal and communication is easy. ### 33. Amazing tool to use for capturing leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** maintaining user base is a great advantage with multiple fields that one can capture. Also creating reports on Salesforce are super easy according to the data required. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The user interface is a little old, it would be better if that is rewamped **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Getting all the user information at one place. Also the efficiency with saving all the data so multiple teams can access it ### 34. Salesforce PRM feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Kamran S. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Primary benefit of partner selling is low investment revenue. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Complexity and particularly with initial setup and customization **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Streamlining and optimizing relationships with channel partner ### 35. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** I like that you can use it for different capacities but most of all that It has seamless integration with internal practices **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It has to be user friendly as some may get overwhelmed and make paying straight forward **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** I used it for insurance and consulting with participants in helping them with their plans and helped me with being easy to use ### 36. Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Ease of use. User friendly and easy to learn **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Sometimes takes long to receive updates. But I actually still like it **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** organization ### 37. Salesforce PRM is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** I really loved the easy to lean and use interface and dashboard section where you can find almost everything at once. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The User interface is a bit outdated. For times it may be a little slow too. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce PRM is connecting our system with Walmart support and we collectively use it to resolve administrative issues and back logs. ### 38. It is a platform that streamlines collaborations, onboarding and performance tracking for companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Its seamless integration with salesforce ecosystem Enabling real time data **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Its complexity and steep learning curve especially for new users **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Inefficient partner onboarding Poor communication and collaboration Lack of visibility into partner performance Fragmented data and tools Benefiting us- Improves partner engagement Boosts sales Enhances strategic decision making ### 39. A bit complex **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Easy to organize information in one place **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Lack of analytics and a bit hard to personalize, not super user friendly **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Easily keep all necessary information to successfully complete projects in one place. Very easy to stay organized. ### 40. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Shaik I. | Customer Support Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Client data management and security for clients info **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Incidents in portal and unable to fetch the information **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Quickly check the clients data ### 41. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** What I like best about Salesforce Partner Relationship Management (PRM) is its seamless integration with the broader Salesforce ecosystem, which provides a 360-degree view of partners and customers in one platform. The system’s user-friendly interface allows easy management of partner relationships, from onboarding to sales enablement and performance tracking. Additionally, the customizable dashboards and reports make it simple to measure key performance metrics in real time. The most helpful aspect of Salesforce PRM is its automation features. It streamlines lead distribution, deal registration, and partner communication, which improves efficiency and reduces manual errors. The platform also empowers partners with self-service tools, so they can access resources, collaborate on deals, and close sales faster. The upsides of using Salesforce PRM include enhanced visibility into partner performance, improved partner collaboration, and the ability to scale partner programs efficiently. Its flexibility allows companies to tailor the platform to their specific business needs, ensuring smooth alignment with both internal teams and external partners. Overall, Salesforce PRM offers a comprehensive solution for managing partner relationships, driving growth, and optimizing partner engagement across various industries. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** What I dislike is that the initial setup and customization can be complex and require significant time and resources. The learning curve can also be steep for new users or organizations that lack Salesforce expertise. Additionally, while the platform is highly customizable, some advanced configurations may require external development support, which could increase costs. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** What I dislike is that the initial setup and customization can be complex and require significant time and resources. The learning curve can also be steep for new users or organizations that lack Salesforce expertise. Additionally, while the platform is highly customizable, some advanced configurations may require external development support, which could increase costs. ### 42. Salesforce PRM road to a modern partner portal in a year! **Rating:** 4.0/5.0 stars **Reviewed by:** Radha K. | Strategy and Operations Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The last time at Dreamforce in 2023, I learnt about Salesforce PRM has to offer with experience cloud. One year later, we are now at the launch of a new modern partner portal. What I love about the new portal is how everything is low code and low maintenance. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The CMS feature could be improved. At the moment, we are limited in how content can be configured for partners with several limitations around formatting and templates for content authors. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Enhancing partner experience by improving productivity and deal velocity resulting in revenue growth. Current problems included outdated and bad user experience, multiple clicks and unmanageable content ### 43. its a platform that can connect with salesforce ecosystem to help business manage their relations . **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** user friendly interface, customized dashboards **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** bit expensive, limited customization, complicated for new users **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** it helps me in customization of dashboards and work in real time data. ### 44. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Raul N. | Gerente operacional, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce Partner Relationship Management (PRM) offers several key advantages. Its integration with the broader Salesforce ecosystem allows for seamless data sharing and collaboration. The customizable partner portals enhance user experience and engagement, while robust analytics and reporting tools help organizations track partner performance effectively. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Some drawbacks of Salesforce Partner Relationship Management (PRM) include its complexity, which can make initial setup and customization challenging for users. The learning curve for new users can be steep, especially if they aren't familiar with Salesforce. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce Partner Relationship Management (PRM) addresses several key challenges in partner management, such as Inneficient communication. ### 45. Channel Visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Steve F. | Senior Enterprise Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce Partnership opens doors for your business and can rapidly expand your revenue. The channel can be a black box sometimes and PRM brings visibility to accelerate the power of the partnership. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** As a user, I can only imagine it is not an OOB implementation, as I've seen great and terrible versions, and when it is bad, it would've been better to now have it at all. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Communication between myself and the partner on the other side to ensures that I know what is happening with my deals when I bring in another party. ### 46. Love my onboarding with PRM **Rating:** 4.0/5.0 stars **Reviewed by:** Niti P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** PRM is still new and continuously evolving as we work on it. For me, I had a pretty good onboarding and will recommend it to any partner struggling to register their apps and consultancy. i love how easy is to log cases and the good amount of customer support. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I believe it can have better navigation and clarity on topics **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** The portal itself helps me to get lots of resources specially the demo org. I think access to my score and working on app listing helped me a lot. ### 47. Better Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Carlene R. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce Partner Relationship Management (PRM) has a lot of great features. It provides tools for managing leads, marketing development funds, and performance metrics. Which ultimately leads to better communication **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Takes a while to set up and the cost is a little high for a small business **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Salesforce PRM is designed to solve several key problems related to managing partner relationships. It helps streamline communication and collaboration between a company and its partners, making it easier to share information, track performance, and manage leads. ### 48. PRM rocks - connecting external teams with internal gtm seamlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Using PRM to connect external partners, vendors, and supporting teams to my companies internal GTM team has been tremendous in collecting more data about how our customers are being supported in our ecosystem. Great to see positive engagement and increase in deal reg and customer impacting data like service projects. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Would like to see more innovation in the experience that makes it easier to have partners manage their incentive flows and manage their user administration easier **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** PRM solves the problem of partners not being able to self serve when providing data to our GTM teams. PRM allows partners to action work with us in their own real time, not relying on sales teams to facilitate data entry ### 49. Principal product manager **Rating:** 5.0/5.0 stars **Reviewed by:** Jaina G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The end to end experience for the partner eliminating human touch points to speed up onboarding and selling. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Would like to see recruitment part of the experience to keep it all in one place and how can you help really recruit the right partners. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It will solve a lot of issues we have with channel manager visibility and will allow to create touch points with partners to reduce time to first sale ### 50. Exciting opportunity **Rating:** 4.0/5.0 stars **Reviewed by:** Matt O. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** We are just beginning our implementation of SFDC PRM, this will be a huge improvement for our partner ecosystem vs current state **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I have not found anything to dislike yet, I do think one we are at a more mature state there may be advanced functionality missing **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We have multiple partner systems, inconsistent process across partner types, inconsistent onboarding experiences, provide no visibility to opportunity management for certain partners types ## Salesforce Partner Cloud (formerly Salesforce PRM) Discussions - [Is Salesforce a CRM software?](https://www.g2.com/discussions/is-salesforce-a-crm-software) - [What is a Salesforce partner?](https://www.g2.com/discussions/what-is-a-salesforce-partner) - [What is customer relationship management and partnership?](https://www.g2.com/discussions/what-is-customer-relationship-management-and-partnership) - [What is Salesforce PRM?](https://www.g2.com/discussions/what-is-salesforce-prm) - [Do you offer a PRM?](https://www.g2.com/discussions/29799-do-you-offer-a-prm) - 1 upvote - [View Salesforce Partner Cloud (formerly Salesforce PRM) pricing details and edition comparison](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+23%3A55%3A42+-0500&secure%5Bsession_id%5D=0fa92f83-8cd9-410a-bea2-8640f128bb8d&secure%5Btoken%5D=e1283ff76ddae2693d106a596ef719f04e553968dbef6d31d2380eed3d75b9f9&format=llm_user) ## Salesforce Partner Cloud (formerly Salesforce PRM) Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Market Leader](https://www.g2.com/products/market-leader/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Salesforce Partner Cloud (formerly Salesforce PRM) Features **Control** - Role-Based Permissions - Opportunity Management - Recognized Escalation **Account Mapping** - Common overlaps - Mapping Segmentation - Account Mapping Playbook **Incentives Management** - Analytics/Reporting - Customization - Gamification - Design & Creation **Partner Discovery** - Competitive Discovery - Social media discovery - Content-Based Discovery **Incentive Types** - Rewards - SPIFs - Discounts - MDF Management - Rebate Management - Other Incentive Programs **Partner Collaboration** - Brand Messaging - Offer Management - Catalog Management **Platform - Partner Relationship Management (PRM)** - Individual Portals - Content Repository - Revenue Tracking - Cross-System Integration - Workflow Automation & Notifications - Onboarding, Training & Certifications - Payouts & Global Compliance - Partner Discovery & Recruitment - Incentive Management - Recognized Escalation - Dashboards & Reporting - Marketing Tools - Deal Management **Analytics** - Conversion Tracking - Customer value tracking - ROI Measurement **Agentic AI - Partner Relationship Management (PRM)** - Adaptive Learning - Autonomous Task Execution - Proactive Assistance - Natural Language Interaction **Integrations** - Data warehouse Integration - CRM Integration - Account-Based Marketing Software Integration ## Top Salesforce Partner Cloud (formerly Salesforce PRM) Alternatives - [PartnerStack](https://www.g2.com/products/partnerstack/reviews) - 4.7/5.0 (908 reviews) - [ZINFI Unified Partner Management (UPM)](https://www.g2.com/products/zinfi-unified-partner-management-upm/reviews) - 4.9/5.0 (698 reviews) - [Impartner PRM](https://www.g2.com/products/impartner-prm/reviews) - 4.5/5.0 (554 reviews)