SailPoint Reviews & Product Details

SailPoint is the leader in identity security for the modern enterprise. Harnessing the power of AI and machine learning, SailPoint automates the management and control of access, delivering only the required access to the right identities and technology resources at the right time. Our sophisticated identity platform seamlessly integrates with existing systems and workflows, providing the singular view into all identities and their access. We meet customers where they are with an intelligent identity solution that matches the scale, velocity and environmental needs of the modern enterprise. SailPoint empowers the most complex enterprises worldwide to build a security foundation grounded in identity security.

Seller

SailPoint

Discussions

SailPoint Community

Languages Supported

Czech, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Katherine Cola

Used by Infosys and 2 others

Beta

Pricing

Pricing provided by SailPoint.

Basic

$75,000.00

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SailPoint Integrations

(30)

Verified by SailPoint

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SailPoint Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is SailPoint, and what problem is it built to solve?

SailPoint provides identity governance solutions that help organizations manage who has access to which systems and data. It is built to address complex security and compliance requirements and help keep IT environments under control.

What languages does SailPoint support?

SailPoint supports 21 languages, including Chinese (Simplified), Chinese (Traditional), Czech, Danish, English, and others.

What company sizes and industries is SailPoint the best fit for?

SailPoint’s strongest fit appears to be larger organizations, with positive users also represented across several industries. The clearest company-size concentration is among enterprise organizations.

How long does it take to implement SailPoint across a team?

Go-live most commonly takes 3–6 months, though implementation timelines vary. Teams also report both shorter and longer rollouts.

What customer support options does SailPoint provide, and how do users find the overall support experience?

SailPoint provides 24/7 live-rep support, along with email/help desk, phone support, FAQs/forum, and a knowledge base. The support experience is mixed: users value knowledgeable staff and responsive customer success contacts, while others describe slow resolutions, difficult escalations, and reliance on paid professional services.

What is the experience like for teams switching to SailPoint from another tool?

Teams have moved to SailPoint from older or less capable identity and access tools, including Oracle, One Identity, and OpenText NetIQ products. The move has been driven by gaps in governance, access reviews, scalability, or modernization needs; SailPoint has provided stronger lifecycle automation, access certification, and visibility, though complex environments can still require a carefully managed transition.

What tools and platforms does SailPoint integrate with, and how do these integrations help users get more value from the product?

SailPoint offers 52 integrations, spanning identity directories and cloud platforms, HR/HCM, service management, and healthcare systems.

What features or capabilities could make SailPoint even more useful?

SailPoint could be more approachable for administrators and end users, particularly when configuring complex environments. Users also point to several areas where improvements would make daily work smoother:

Make navigation, administration, and configuration more intuitive, with less reliance on specialized technical expertise.
Expand reporting flexibility and simplify the creation of custom reports and dashboards.
Add more options and filters to access certification campaigns and make review workflows easier to tailor.
Improve connector setup and troubleshooting with clearer logs, error messages, and documentation.

Is SailPoint considered safe and secure for handling data?

SailPoint is used to govern access through centralized visibility, lifecycle controls, access reviews, and policy enforcement. Users value these capabilities for helping identify excessive access and supporting compliance work, while also noting that security outcomes depend on effective configuration and ongoing governance.

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Remya K.

Cyber Engineer

Enterprise (> 1000 emp.)

9/8/2026

"Highly Effective for Lifecycle Management, Needs Better Plugin Optimization"

4.5/5

What do you like best about SailPoint?

SailPoint is a very useful tool for lifecycle management and access management. I like the Joiner Mover Leaver process, it's so good and allows me to customize workflows across our needs. The initial setup was super easy with the installation guide. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

The plugins make the system a little slower. Much more efficient optimization of the code would help. Review collected by and hosted on G2.com.

Varun S.

Software Development Engineer

Enterprise (> 1000 emp.)

1/17/2026

"Access Management using Sailpoint"

4.5/5

What do you like best about SailPoint?

Sailpoint streamlines the process of raising requests for several access or apps for myself or my entire team.

The workflow even identifies the steps on which the request is currently at so that I can ask the respective approver to work on that effectively.I use it mostly for internal use and every time a new joiner is on-boarded. We have a set of apps and accesses needed to work on the Development team and all of it is taken care using Sailpoint. The integration is proving to be better than the usual JIRA or ITHELP requests. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

The managers have to review who has access to what can feel old-fashioned and confusing. It can make a simple task harder than it should be. Sailpoint allows to make the tool do almost anything with custom code, that can backfire. When it's time to update to a new version, all that special code can break, creating a lot of extra, unexpected work. Review collected by and hosted on G2.com.

What problems is SailPoint solving and how is that benefiting you?

Raising access requests for my team is so much simpler now, I can easily request apps or permissions for myself or for multiple people at once.

What I really appreciate is how simple the workflow is. I can always see exactly where a request is stuck, which means I know who to approach next without guessing. It saves us all a lot of time. Review collected by and hosted on G2.com.

Subham C.

Enterprise (> 1000 emp.)

9/8/2026

"Seamless Provisioning with User-Friendly Interface"

4/5

What do you like best about SailPoint?

I like SailPoint's accessibility and friendly UI, which makes it easy to use for anyone. The navigation is really nice and straightforward, allowing users to easily find what they need. I also find the setup to be very smooth, aided by the UI, design configuration, and connectors. Overall, these features make the tool very helpful and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Nothing Review collected by and hosted on G2.com.

Peter W.

Bereichsleiter

Mid-Market (51-1000 emp.)

11/3/2026

"Highly Customizable IIQ—A Strong Foundation for Building Extensive Solutions"

4.5/5

What do you like best about SailPoint?

IIQ is highly customizable, good core/base to build an extensive Solution Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Pressure to Cloud, 100-fold investment to their Cloud Products, on-prem only gets minimal attendance. Review collected by and hosted on G2.com.

Brian M.

Sr Supervisor Operations

Enterprise (> 1000 emp.)

8/19/2026

"Quick, Secure, and Always Performs as Expected"

5/5

What do you like best about SailPoint?

Quick and effective. Security seems strong, have had no issues and always performs as expected. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Nothing so far, no complaints. Seems to work the way it should and flows nicely. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/31/2026

"IGA Platform Excels at Building Personas for Different Job Types"

4/5

What do you like best about SailPoint?

IGA platform is great and works really well building personas for different job types Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Interface needs a little refinement with some better layout to make user experience friendly. Review collected by and hosted on G2.com.

Durga P.

Analyst - System and Network Administration

Enterprise (> 1000 emp.)

9/8/2026

"Comprehensive IAM Tool with Robust Features"

5/5

What do you like best about SailPoint?

I like everything about SailPoint, especially its security and access reviews. It's one of the best IAM tools with many features like onboarding, allowing for easy onboarding and termination of users. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

In ISC, there's no easy way to search for users with active certifications, which is a bit frustrating. Review collected by and hosted on G2.com.

Harsh R.

Enterprise (> 1000 emp.)

10/28/2026

"Strong User Access Management and SoD Controls"

4/5

What do you like best about SailPoint?

User access management and segregation of duties (SoD) controls are in place. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

It cannot handle some applications where a user has the same access across different accounts, and SailPoint detects only one role in those cases. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/22/2026

"Effortless Identity Management, But Requires Expert Setup"

4.5/5

What do you like best about SailPoint?

I like SailPoint for its automated identity governance and role-based access control, which make handling employee onboarding and offboarding effortless across our systems. The automated access certifications and out-of-the-box compliance reporting save us a ton of time during security audits. Additionally, standard connectors for major platforms made getting the initial baseline connected pretty straightforward. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

I find the initial setup and deep custom configuration challenging due to a steep learning curve, requiring significant developer effort and technical training. Additionally, the overall licensing cost is high, and the error messages during failed workflow aggregations can be vague and tricky to troubleshoot. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/30/2026

"Wide Range of Services with Standout Automated JML and Certification Campaigns"

4.5/5

What do you like best about SailPoint?

It offers a wide range of services, with the main ones being the automated JML process and certification campaigns. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Expensive licensing, also a lot of their support ends up being professional services which comes with a cost Review collected by and hosted on G2.com.