SailPoint Reviews & Product Details

SailPoint is the leader in identity security for the modern enterprise. Harnessing the power of AI and machine learning, SailPoint automates the management and control of access, delivering only the required access to the right identities and technology resources at the right time. Our sophisticated identity platform seamlessly integrates with existing systems and workflows, providing the singular view into all identities and their access. We meet customers where they are with an intelligent identity solution that matches the scale, velocity and environmental needs of the modern enterprise. SailPoint empowers the most complex enterprises worldwide to build a security foundation grounded in identity security.

Seller

SailPoint

Discussions

SailPoint Community

Languages Supported

Czech, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Katherine Cola

Used by Infosys and 2 others

Beta

Pricing

Pricing provided by SailPoint.

Basic

$75,000.00

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SailPoint Integrations

(30)

Verified by SailPoint

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SailPoint Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is SailPoint, and what problem is it built to solve?

SailPoint provides identity governance solutions that help organizations manage who has access to which systems and data. It is built to address complex security and compliance requirements and help keep IT environments under control.

What languages does SailPoint support?

SailPoint supports 21 languages, including Chinese (Simplified), Chinese (Traditional), Czech, Danish, English, and others.

What company sizes and industries is SailPoint the best fit for?

SailPoint’s strongest fit appears to be larger organizations, with positive users also represented across several industries. The clearest company-size concentration is among enterprise organizations.

How long does it take to implement SailPoint across a team?

Go-live most commonly takes 3–6 months, though implementation timelines vary. Teams also report both shorter and longer rollouts.

What customer support options does SailPoint provide, and how do users find the overall support experience?

SailPoint provides 24/7 live-rep support, along with email/help desk, phone support, FAQs/forum, and a knowledge base. The support experience is mixed: users value knowledgeable staff and responsive customer success contacts, while others describe slow resolutions, difficult escalations, and reliance on paid professional services.

What is the experience like for teams switching to SailPoint from another tool?

Teams have moved to SailPoint from older or less capable identity and access tools, including Oracle, One Identity, and OpenText NetIQ products. The move has been driven by gaps in governance, access reviews, scalability, or modernization needs; SailPoint has provided stronger lifecycle automation, access certification, and visibility, though complex environments can still require a carefully managed transition.

What tools and platforms does SailPoint integrate with, and how do these integrations help users get more value from the product?

SailPoint offers 52 integrations, spanning identity directories and cloud platforms, HR/HCM, service management, and healthcare systems.

What features or capabilities could make SailPoint even more useful?

SailPoint could be more approachable for administrators and end users, particularly when configuring complex environments. Users also point to several areas where improvements would make daily work smoother:

Make navigation, administration, and configuration more intuitive, with less reliance on specialized technical expertise.
Expand reporting flexibility and simplify the creation of custom reports and dashboards.
Add more options and filters to access certification campaigns and make review workflows easier to tailor.
Improve connector setup and troubleshooting with clearer logs, error messages, and documentation.

Is SailPoint considered safe and secure for handling data?

SailPoint is used to govern access through centralized visibility, lifecycle controls, access reviews, and policy enforcement. Users value these capabilities for helping identify excessive access and supporting compliance work, while also noting that security outcomes depend on effective configuration and ongoing governance.

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Carl M.

ISS Manager

Enterprise (> 1000 emp.)

11/2/2026

"Excellent Automation and Account Provisioning for Our University"

4/5

What do you like best about SailPoint?

The automation and account provisioning for the university Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Not yet gone live with the system to fully provide any dislikes Review collected by and hosted on G2.com.

Luis S.

Tech Architect

Enterprise (> 1000 emp.)

11/1/2026

"Stable, Flexible SailPoint for Complex Enterprise Needs"

4.5/5

What do you like best about SailPoint?

SailPoint products are stable and flexible, and they can meet the complex requirements of large organisations. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

SailPoint ISC seems to be less flexible. I’m not entirely sure whether we can migrate our existing IIQ solution to ISC. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

11/4/2026

"Strong Identity Governance and Administration Workflow"

4.5/5

What do you like best about SailPoint?

The workflow for the Identity Governance and Administration Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

SailPoint offers strong identity governance capabilities, but the platform can feel complex to navigate, with a steep learning curve. Integration, configuration, and customisation can also be time-consuming, particularly in large enterprise environments. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/19/2026

"Excellent Tooling, Constant Feature Updates, and a Helpful CSM"

5/5

What do you like best about SailPoint?

the tooling, constant feature updates and helpful CSM Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

menu's change as a result of the constant updates Review collected by and hosted on G2.com.

Charu M.

Enterprise (> 1000 emp.)

11/4/2026

"Five Years with IIQ and Still Loving It"

4/5

What do you like best about SailPoint?

I’ve been working with IIQ for almost five years, and I really love it. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Provisioning failures have been happening fairly often, so I’ve had to keep monitoring it closely. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/26/2026

"Innovative Identity Platform That Brings Everything Together"

4/5

What do you like best about SailPoint?

Technology that’s at the forefront of innovation, bringing all of your organisation’s identity needs together in one place. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

In a cost-constrained environment, it can feel a bit pricey. Review collected by and hosted on G2.com.

Verified User in Mining & Metals

Enterprise (> 1000 emp.)

11/2/2026

"Flexible Solutions for Tackling Business Problems"

4.5/5

What do you like best about SailPoint?

Flexibility with multiple methods to resolve business problems Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Sometimes the speed of new features being deployed to production tenants can cause delays Review collected by and hosted on G2.com.

Surendra S.

IAM Engineering Manager

Enterprise (> 1000 emp.)

9/8/2026

"SailPoint: Best-in-Class Identity & Access Governance"

5/5

What do you like best about SailPoint?

Sailpoint is the preferred Identity and Access Governance tool helping the industries to its best. I recommend this solution to the customers Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Limitation on IIQ and more inclination towards ISC. Being a Sailpoint IIQ developer, I would love that we get those features and AI agentic models to built in Sailpoint IIQ features also Review collected by and hosted on G2.com.

Darell L. N.

Mid-Market (51-1000 emp.)

11/4/2026

"SailPoint Leads in Identity Security"

5/5

What do you like best about SailPoint?

Sailpoint is a leader in identity security. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

I don’t have much to dislike about Sailpoint; I just wish there were more free training opportunities and certifications available. Review collected by and hosted on G2.com.