SailPoint Reviews & Product Details

I love that SailPoint offers a flexible, modular implementation, which allowed us to iteratively build our solution in a complex environment. This flexibility made the transition from our old system smoother by enabling us to gradually expand functionality. Once our engineers got comfortable with the system, making progress was much quicker, which I really appreciate. Review collected by and hosted on G2.com.

Some of our core code has become complex, and we realized late in the day that we needed to change it, which proved to be quite difficult. However, I'm not sure how SailPoint could have made that easier for us. Also, a peer forum to share technical challenges would be awesome. SailPoint has good support, but sometimes being able to discuss a challenge with a peer would allow different perspectives to potentially simplify the problem. Review collected by and hosted on G2.com.

Ease of integration and customization compared to other IAM tools. Customization on UI with Sailpoint IIQ as its stored within Apache Servers. CAn be scalable with multiple task and UI Servers with a Load Balancer in place. Pricing is handled by a different team all together. Review collected by and hosted on G2.com.

Support resolution times are often slow, which creates frustrating delays when critical issues come up. On top of that, managing and validating custom code within IIQ feels cumbersome, and the tooling isn’t modern or streamlined. Review collected by and hosted on G2.com.

What I like best about SailPoint is its ability to centralize identity governance and access management across the organization. It has helped automate key processes such as onboarding, access changes, and offboarding, which has significantly reduced manual effort and improved consistency. The platform is highly flexible, especially when it comes to workflows, provisioning, and integrations with both modern and legacy applications.

I also appreciate the strong governance features, including access certifications, role management, policy controls, and audit reporting. These capabilities make it easier to maintain compliance and ensure users have the right level of access at the right time. Another major advantage is the visibility SailPoint provides into user accounts, entitlements, and access risks across multiple systems.

Overall, SailPoint has helped improve security, streamline access management processes, and provide better governance over identities in a complex enterprise environment. Review collected by and hosted on G2.com.

One area that can be challenging is the initial implementation and customization effort, especially in large enterprise environments with complex business requirements. While the platform is very powerful and flexible, that flexibility comes with a learning curve for administrators and developers. Troubleshooting custom workflows, integrations, and provisioning issues can sometimes require significant expertise. Additionally, some administrative tasks and configurations could be more intuitive, which would help reduce the time needed for onboarding new team members. That said, the platform's capabilities generally outweigh these challenges once it is properly implemented and managed. Review collected by and hosted on G2.com.

SailPoint stands out for its strong identity governance capabilities, helping manage user access through automated provisioning, access certifications, and policy enforcement. It’s highly flexible and customizable, which makes it a good fit for complex enterprise environments. The platform also delivers clear visibility into who has access to what, and it supports compliance by maintaining detailed audit trails. Review collected by and hosted on G2.com.

Customizations such as rules and workflows can be challenging to debug and manage, especially in larger environments. The user interface also feels less intuitive than many newer tools, which can make day-to-day use harder for both end users and administrators. On top of that, upgrades and integrations tend to be resource-intensive and usually require careful planning and thorough testing to avoid issues. Review collected by and hosted on G2.com.

We really like how efficient SailPoint is. It's super easy to move around the platform and construct workflows. We went live with it quickly, and after just a few months, we were building workflows and transforms with ease. The customization features are also great—they allow us to adapt the tool for our needs with ease. The search capability is particularly impressive; it lets us zero in on specific identity attributes, which is helpful for troubleshooting access issues. The access history feature is also invaluable, as it allows us to track changes on specific accounts. Review collected by and hosted on G2.com.

The only issue we've found with SailPoint is the limited reporting capabilities. Currently, the reports mainly cover what's inside SailPoint's identity cube, and it doesn't include many attribute-specific items from source data. If specific data from sources isn't pulled into the identity cube, you can't report on it. Although you can add an attribute to your identity cube and transform it, it'd be nice to build reports directly from the search engine based on source attributes, without integrating everything into the identity cube. Review collected by and hosted on G2.com.

What I like best about SailPoint is the centralized visibility it provides over identities and access. The platform offers a clear interface, strong integration capabilities, and useful automation for access requests, role management, and certifications. It helps us improve governance while reducing manual work. SailPoint is expensive, but the value is there for large organizations with complex access governance needs. The automation, centralized visibility, and stronger compliance controls can justify the cost by reducing manual work and security risks. Review collected by and hosted on G2.com.

What I dislike most is that configuration and troubleshooting can sometimes be complex, especially when integrations, aggregations, or identity refreshes fail. Error messages are not always clear, and some changes take time to propagate. The platform is powerful, but the administrative experience and learning curve could be smoother. Review collected by and hosted on G2.com.

For the Bank specifically, what stands out most is Sailpoint's ability to turn identity governance into repeatable, auditable lifecycle controls rather than a collection of manual access processes. It gives us a strong governance engine for managing identity and access consistently across a large, complex environment. Review collected by and hosted on G2.com.

A powerful governance platform can still create a fairly heavy user experience issue, though Sailpoint itself is not necessarily responsible for every issue. Review collected by and hosted on G2.com.

SailPoint rewards good planning and clean data, and it delivers strong control, compliance, and visibility. I also like the ease of implementation in SailPoint ISC. For organizations that need mature identity governance at scale, SailPoint is a preferred option. Review collected by and hosted on G2.com.

SailPoint is powerful, but it isn’t lightweight. Support is knowledgeable, but when it comes to customizations, issues can bounce between support, the community, and partners before you finally reach a resolution. Review collected by and hosted on G2.com.

SailPoint has a solid foundation for an IGA platform that provides multiple first-class connectors to easily integrate a variety of products for management. Its ease of use has allowed us to quickly bring those applications into our unified identity governance strategy. Review collected by and hosted on G2.com.

We use SailPoint ISC which isn't as flexible as what IdentityIQ seems to be. This has led us to develop interesting strategies to work around those deficiencies. The AI platform that is offered isn't as strong or useful as it is represented to be. Review collected by and hosted on G2.com.

I like that SailPoint automates access management and reduces manual work. The access review process is easy to manage and helps improve security. It provides good visibility into who has access across the organization. I also appreciate the segregation of duty policies and the JML process. Integrating applications with SailPoint is made easier with the help of agents. Review collected by and hosted on G2.com.

SailPoint is a powerful platform, but some configurations can be complex and require specialized knowledge. The user interface could be more intuitive in certain areas. Integrations and customization can sometimes take significant effort and time. Improved reporting and easier troubleshooting would make the platform even better. Review collected by and hosted on G2.com.