Sage Intacct Reviews & Product Details

What I like best about Sage Intacct is its ability to provide real-time financial reporting and customizable dashboards that help support informed decision-making. As a nonprofit finance leader, I also appreciate its strong fund accounting capabilities, flexibility, and the ability to streamline financial processes while maintaining strong internal controls. Review collected by and hosted on G2.com.

While Sage Intacct is a powerful system, some processes still require multiple steps and can be more complex than expected for end users. There is also an opportunity to make certain workflows more intuitive and improve the user experience for staff who are not finance professionals. Review collected by and hosted on G2.com.

What I like most about Sage Intacct is the mix of flexibility and visibility it provides. The dimensional reporting is especially valuable because it lets me view our financial information from multiple angles without needing to rebuild or restructure the chart of accounts.

The UI/UX is fairly intuitive, and once you’re familiar with the system, it’s easy to navigate and quickly find what you need.

The system handles our financial data well and generally feels responsive, even when we’re working with more detailed reporting.

From an ROI standpoint, the biggest value comes from time savings and automation. Streamlining processes and improving visibility into the numbers helps the team spend more time on analysis and less time on manual tasks.

Overall, Sage Intacct has given us a solid balance of flexibility, automation, and visibility, without making our financial processes unnecessarily complicated. Review collected by and hosted on G2.com.

The initial onboarding and implementation were challenging. There are many departments within Sage Intacct, and they don’t always seem to communicate well with one another. It would be helpful if the implementation team had a better understanding of all the products in the Intacct universe, so a more efficient solution could be offered. Review collected by and hosted on G2.com.

What I like best about Sage Intacct is its flexibility and automation. It makes it easier to manage transactions, AP, bank reconciliations, reporting, and financial data in one system. I also like the ability to use dimensions such as departments, locations, and classes, which makes financial reporting more detailed and easier to analyze. Review collected by and hosted on G2.com.

The Sage Intacct has a very short login time. If I am working on some payroll, I need the Sage to be ON for 3 hours. I have to log in again and again, which increases my work time. Review collected by and hosted on G2.com.

Overall, I’ve had a really good experience using Sage Intacct. The biggest thing I like about it is how organized everything is. There is a lot of information in the system, but it is laid out in a way that makes it easier to find what I need without having to spend a lot of time looking around.

Once you get used to where everything is, navigating the site becomes pretty easy. I like having different areas and functions organized in one place instead of having to use several different systems to find information or complete different tasks. It makes the day-to-day process a lot more efficient, especially when things are busy and you need to get something done quickly.

The reporting features are also very helpful. Being able to pull up information and customize reports depending on what I’m looking for saves a lot of time. It’s nice not having to manually put everything together in a spreadsheet just to get the information I need. Having the information readily available makes it much easier to review things and get a better picture of what is going on.

Another thing I appreciate is that Sage Intacct helps cut down on some of the repetitive work. Having everything in one system makes it easier to keep information organized and reduces the need to enter or move the same information around multiple times. This not only saves time but also helps keep things more accurate.

I also like that there is consistency in how things are handled. Having established processes and workflows makes it easier to keep track of what has been done and what still needs to be completed. When you are dealing with a lot of information and multiple people using the system, having that organization makes a big difference.

The dashboards are another feature I find useful because they make important information easy to access. Instead of having to search through different areas every time, I can get to the information I use most often more quickly. It makes the system feel much more streamlined once you have it set up the way you need it.

There is a little bit of a learning curve when you first start using Sage Intacct. It took some time to learn where everything was and get comfortable with all of the different features. However, once I got more familiar with the system, it became much easier to use and has made a lot of my daily tasks more efficient.

Overall, I would say the organization and efficiency are the two things I like most about Sage Intacct. It keeps a lot of information in one place, makes it easier to find what you need, and helps eliminate some of the unnecessary manual work. For a busy work environment, having a system that keeps everything organized and easily accessible is a huge benefit. It has definitely made managing and finding information easier for me and has helped streamline a lot of the processes I deal with on a regular basis. Review collected by and hosted on G2.com.

The main thing I would say I dislike about Sage Intacct is that it can take some time to learn when you first start using it. There are a lot of features and options, so it can feel a little overwhelming at first. Some reports and processes also take a few extra steps to figure out. Once you become familiar with the system it gets much easier, but the initial learning curve can be a little frustrating. Review collected by and hosted on G2.com.

I really appreciate Sage Intacct's usability and how easily I can generate reports with full customization. The import feature is also handy for updating customer details and managing data without having to enter everything manually. I find the customer reports easy to use and helpful, and the platform's ability to help me allocate cash to invoices and track customer accounts with outstanding balances is invaluable. Review collected by and hosted on G2.com.

There are some quirks with Sage Intacct that could use improvement. When issuing a dunning notice, the invoice is completely locked from any tweaks, which means you can't add a PO number. Also, you can't easily add a PO each month as you have to manually add one for each invoice, rather than being able to add it to the contract so it automatically populates. Additionally, when generating invoices, it's not easy to amend the terms of the invoice; you have to do this manually one by one. Better functionality with POs and the ability to change the net terms/due date on invoices would be great enhancements. Review collected by and hosted on G2.com.

Custom financial reports, dashboards, and drill-down capabilities save significant time. I can report by department, location, project, or fund without creating thousands of GL accounts. I find our GL has simplified after implementation. Review collected by and hosted on G2.com.

Reporting has a learning curve. Some reporting capabilities have required we pay an outside consultant to write for us. The largest complaint we have about Sage Intacct is the customer service model. Calling a 800 line and waiting in queue to speak to a representative that does not know me or my business is not ideal in the line of business we are in. Sage Intacct could learn from their peers and other 3rd parties here. Review collected by and hosted on G2.com.

Sage Intacct just works. There does not seem to be a need for workarounds or additional steps just to get something accomplished. And the best part is that everything can be reversed, adjusted, or modified as needed. The dashboards are great and the reporting is fantastic, with the ability to copy and modify reports when needed. Drag and drop is great, although I wish Chrome would allow drag and drops from Outlook, but the desktop works fine. Review collected by and hosted on G2.com.

No real items that I dislike. Sage seems to continue refining the product which is great. Review collected by and hosted on G2.com.

I like Sage Intacct's ease of use and its smart ability to create the right dashboards and reports we need for accounting. The system is pretty user-friendly, and I feel it's very insightful for getting detailed information. Setting up a chain of command is instrumental and easy, and uploading large amounts of information into journal entries or bills is fantastic. Its smooth interface and powerful features are standout aspects for me. Plus, the support team has been great, with a knowledgeable representative who helps us out. Overall, it saves time and provides value through its auditable system and framework. Review collected by and hosted on G2.com.

Maybe just the speed at times, but it's a lot of information, so that's not really Sage Intacct's fault. Other than that, nothing doesn't work well. I have all the info I need, and it's a good accounting software tool. Review collected by and hosted on G2.com.

The user interface is easy to navigate, and we found it especially helpful when onboarding new starters. Performance has been strong across all the modules we’ve integrated so far, and overall it’s been a big upgrade from our previous Sage product. It handles multi-currency and multi-entity consolidations quickly and efficiently. Review collected by and hosted on G2.com.

Customer support used to be a major strength of Sage Intacct, but for us it has been really poor over the past three months. It’s been difficult to get hold of anyone who can actually help with a specific issue we’ve had.

The AI integration with Co-Pilot is, frankly, dreadful and feels like a waste of money. Simple use cases aren’t supported and I feel mislead about what could realistically be achieved with Co-Pilot when we signed up. Overall, the AI capability is weak. Want a usable integration with Claude to help automate workflows? Good luck getting that off the ground.

Renewal practices are also very poor. If you drop a product because of a poor user experience or because your use case isn’t supported, you’re penalised with a lower discount rate so Sage can recoup some of its loss. The relationship between discount periods and list price is poorly handled when signing up, resulting in unexpected cost increases of 35%.

As a result, we’re actively looking for a new system with better AI capabilities and more transparent pricing models. Review collected by and hosted on G2.com.

The best part of Sage Intacct is its usability. The system is intuitive, allowing users to quickly find the information they need and easily drill down into transactions to identify and resolve issues. Review collected by and hosted on G2.com.

One drawback of Sage Intacct is that many newer features are not included as part of the standard platform and require additional licensing or paid add-on modules. This can increase the overall cost as your organization's needs evolve. Review collected by and hosted on G2.com.