TSD RENTAL Reviews & Product Details

TSD RENTAL Overview

What is TSD RENTAL?

TSD RENTAL is a management software that provides you with front counter control, management reporting and more to help you manage your business.

TSD RENTAL Details
Website
Product Description

TSD RENTAL is a management software that provides you with front counter control, management reporting and more to help you manage your business.


Seller Details
Seller
TSD Rental
Company Website
Year Founded
1983
HQ Location
Boston, MA
Twitter
@TSD_Rental
350 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®

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TSD RENTAL Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Managing our fleet check-ins and check-outs is easy and time-friendly. The ability to create reservations saves us time when checking in our customers and checking out returning customers takes us less than 2 minutes. Review collected by and hosted on G2.com.

What do you dislike?

The restrictions of Cadillac's CTA program does not allow us to make changes to our fleet input once we submit (in case of human error) but this is hardly an issue considering the response time from the support team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the by-product benefits that we only realized after we integrated with TSD was that their in-platform fleet query system has become extremely valuable in properly tracking our fleet management. We are able to save custom-built queries to answer very complex questions that arise during audit times and other instances. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Mobile app when it works. With a single sign-in it is a hassle but the offering is nice to have. Review collected by and hosted on G2.com.

What do you dislike?

Where to start? Someone posted a thorough review of everything wrong so I will try to add to it. Report parameters change without warning. I ran a report with the info I needed one day, the next they removed one of the parameters so now it will not load anything. When asked they replied that "they are aware and trying to remedy it". Still no remedy. Every day at 0830am ET until God knows when (right now almost an hour) they "experience latency and sorry for the inconvenience". So the busiest time of day and the program is unusable. They promised "90 second" contracts and that is a joke. When I have customers in front of me asking why I am hand-writing contracts its embarrassing to have to tell them the program we use goes down every day at this time. When you call support or email you get the same message that the latency is known and we're sorry. Unacceptable. I have read some bad reviews about Cirro and I wish my company would have looked into it better before taking the cheapest option because you certainly get what you pay for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is only creating new problems. Wish we would roll back to the previous program. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

There is nothing good about this system. Review collected by and hosted on G2.com.

What do you dislike?

The system freezes up a lot. Its changes out dates on its own, which this allows for 2 different customers to be in the same loaner at the same time. This should not even be able to happen. You must be very careful when researching any violations. The inventory lists do not include exterior colors, so cirro added for me. They added it one one way to run the inventory report but not the other. Therefore to get a full inventory report with lic pates, dates, miles, colors, ect. you will have to run 2 separate reports and copy and paste from one list to the other for all the important information needed for inventory checks. The open agreements page is big boxes with not enough info and not being uniform in the information format. It is not helpful at all it does not show service advisors, RO numbers, odometer miles , so every time you look at open agreements you will have to click on the grid page. If you go into an agreement to edit and want to go back to the grid page when down, you have to go back to the main page and click on grid. This system takes to much time to research or do anything. If you want to look up a closed agreement with a license plate number, you cannot. First, you have to go into fleet get the unit number, then look up by unit number to see who was in it at the time of the violation. The "history feature" only works sometimes and takes forever to show history. The quick return feather never works properly. With TSD i could write up an agreement in less then a minute. In cirro it takes many more minutes, due to waiting on the death lines each time it wants to save something. From the time I click on open and print it takes almost 30 seconds to actually bring up the RA to print. It may not seem like alot of time, but it does when your entertain the customer in front of you. My customers were accustomed to a quick process and Cirro makes that impossible. The pend agreement is still slow or just don’t work when you click it you have to click it 5 times and wait and hope it works. Sometimes, when adding new customer agreements, it will not save, it will delete everything you do. Anytime you look at the open agreements list you will not get a full list, you have to scroll down, wait for the buffering lines and wait for the rest of the list to load. I spend most of my time in cirro looking a buffering line and thinking will it work this time. I do not recommend this system to anyone. It is extremely slow and inefficient in many ways as stated above. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

the old TSD was good, but do not upgrade to Cirro Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

no benefits and it has only created problems for me. And Cirro reps. take a long time to fix issues with the system, or they just don't fix them at all. Review collected by and hosted on G2.com.

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Systems Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

TSD rental management system is a solid platform that offers unmatched reliability and organization for fleet management and vehicle rental. This easy to use platform allows anyone from any department of the company to jump and and easy acquaint themselves with the system and retrieve information about vehicles in the fleet. Review collected by and hosted on G2.com.

What do you dislike?

At time TSD can feel like you've jumped back in time about 15 years with its seemingly flat UI. However this is a minimal drawback against the many features TSD possesses. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

TSD Rental is a very solid platform that can be catered to the way any business wants to run their operation. The team at TSD is very flexible with their contracts and will setup TSD to the way your business finds it effective. If anyone is looking for a platform to implement that has the full package of fleet management, TSD is definitely the way to go. Not to mention their support is very decent. During the minimal amount of outages they go through a year, they are very transparent in communicating any issues and always resolve the issue in a short span of time. Their developers work constantly to make the product better as they also frequently release new updates to the system frequently to make the user experience more streamlined and easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With TSD our business can effectively manage our fleet in multiple locations across the United States. This is extremely important because our vehicle fleet is our main product and the information about vehicles is very important to our day to day operations. TSD allows us log almost every attribute about our vehicles which then later allows us to run various reports against any type of grouping of our choice to pinpoint certain metrics that will help our processes and overall operations run more efficiently. Review collected by and hosted on G2.com.

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Human Resources Specialist
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The software itself is very easy to use once you learn to navigate. Review collected by and hosted on G2.com.

What do you dislike?

I wish you could change unit numbers after they have been set. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

none. Review collected by and hosted on G2.com.

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Receptionist
Automotive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the fact it tracks gas and mileage perfectly. I also love the flexibility when it comes to swapping or exchanging units as well. Review collected by and hosted on G2.com.

What do you dislike?

There is a lot of spaces to fill out and features that can make it a bit overwhelming at first. The amount of spaces and options are a bit excessive but useful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't get too overwhelmed when you first try it, it is a great tracking tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it to track what cars are available and gas charges. By doing so it automatically tells us how many miles the customer drove and automatically calculates the gas charge if the car was brought back with less gas than given. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This program has a good amount of formatting. Review collected by and hosted on G2.com.

What do you dislike?

The program works, but in a crude way. It looks like it was made a long time ago and never updated its dinosaur look (unless thats just the version we use) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try Cirro. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allowed me to input info about our fleet of loaner cars. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

What I like best about TSD is it really helps keep my fleet organized Review collected by and hosted on G2.com.

What do you dislike?

The required user password expires too soon Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that i do not have to worry about deleting customers credit card info. I like that it does it automatically. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that you cannot hit the back button. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

make sure they give you a in house lesson Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TSD is by far a way more capable product than some of the other vehicle rental software out there. When used correctly you can get a customer in and out in less than 5 minutes. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the rental calendar that shows your rentals all in a picture. It shows all your vehicles and if they are available, when they go on rent and when they come back from rent. It also highlights them if they are overdue and many other good features Review collected by and hosted on G2.com.

What do you dislike?

It is web based which is nice but if you ever hit refresh, forward or back then it messes up the program and you not only have to close it and restart but you have to completely close the entire browser and any other tabs you have open before you can fix it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory management. You can automate features like setting a vehicle to a hard hold after a rental for cleaning, recalls or other issues. Then once the problem is resolved you can change it back to available. Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ease of entering customer’s info. System deletes customer’s driver license info after a while and forces user to enter updated info. Review collected by and hosted on G2.com.

What do you dislike?

My store does not have card scanners which would help with entering driver licenses and credit card info. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of our loaner vehicles. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very simple to use. Excellent way to keep track of everything you need to know about your rental fleet. Review collected by and hosted on G2.com.

What do you dislike?

Internet based.Needs to be able to integrate with BMW software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great program for tracking and forecasting your rental usage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Forecasting the rental usage. Review collected by and hosted on G2.com.

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TSD RENTAL Categories on G2