RentWorks Reviews & Product Details

The customer service is great. When you place a call you are greeted by a live person and not an automated system. They assist you very quick and rarely ever put on hold. Review collected by and hosted on G2.com.

The interface it a little outdated in design style. It has the early 2000 feel to it but it works great. If there is a problem its not something you can typically fix without calling Tech Support but they will get it fixed for you very quickly. Very few credit card processor are allowed at link into system. To us the integrated processing, you must choose one of there providers. Review collected by and hosted on G2.com.

The system is very user friendly which makes training very easy. The ability to use CyberQuery for reporting also makes the reporting much better than any other rental software I've used in the past. Review collected by and hosted on G2.com.

The reporting without CyberQuery can make finding some data harder without running multiple reports. Review collected by and hosted on G2.com.

Support and easy access to all the information I need and a very secure program. Web-based program easy to use, not much training required. They are always quick to respond either by phone or online. Review collected by and hosted on G2.com.

Not much to dislike, it is good enough for me. Review collected by and hosted on G2.com.

If you are planning to have multiple locations and would like to optimize fleet utilization then Bluebird is the way to go. Excellent customer service. Talk to Angela to get the best deals. Review collected by and hosted on G2.com.

Use an accounting software with Bluebird Review collected by and hosted on G2.com.

The rental process is straight forward. All you have to do is fill in the blanks. Training new employees on this part is a breeze Review collected by and hosted on G2.com.

Loading the rate structures can be tedious but unfortunately we need a variety of rates due to our clientele Review collected by and hosted on G2.com.

I like the training and support staff. Very concerned with getting you off on the right foot. Review collected by and hosted on G2.com.

I disliked the integration process to my DMS and the rental agreement creation process. Review collected by and hosted on G2.com.

The customer support is quick and able. They get right on any complaint that I have and resolve it within the day most times. Review collected by and hosted on G2.com.

A little slow to keep up on upgrades. I was under the impression that we were running the latest software and was informed that we are woefully outdated. Review collected by and hosted on G2.com.

HOW EASY IT IS TO USE AND FIND REPORTS FOR END OF MONTH. ITS FAST LEARNING WITH GREAT HELP FOR ANY ISSUES. VERY USER FRIENDLY Review collected by and hosted on G2.com.

THERE IS NOTHING REALLY THAT WE DONT LIKE WITH RENTWORKS Review collected by and hosted on G2.com.

Service/Support and the price they offer for their software. Review collected by and hosted on G2.com.

Help desk calls are ALWAYS a return call, not a handle it as you get it priority. Review collected by and hosted on G2.com.

I like that when there is an issue, you are able to track the progress of it being resolved. Review collected by and hosted on G2.com.

The fact that you cannot delete anything. Also, the 'Extension' screen does not work the way we would like it to work Review collected by and hosted on G2.com.