# RentRedi Reviews **Vendor:** RentRedi **Category:** [Rental Payment Software](https://www.g2.com/categories/rental-payment) **Average Rating:** 4.3/5.0 **Total Reviews:** 134 ## About RentRedi RentRedi is positioned as the property management software for landlords and real estate investors who want clarity, control, and a smarter way to grow. It is built specifically for self-managing landlords and independent investors who want to run their rentals like a real business, with stronger visibility into performance and fewer operational blind spots. RentRedi brings rent collection, tenant screening, leasing, maintenance, and accounting into one connected system, so landlords do not have to juggle multiple tools or workflows. This creates a single source of truth for rental operations and finances, helping landlords make better decisions with cleaner data and less effort. The platform is designed to grow with a landlord’s portfolio. With unlimited properties, tenants, and teammates included, landlords can expand without worrying about added complexity or changing systems. This makes RentRedi a long-term operational partner rather than a short-term tool. RentRedi is also designed to feel approachable and intuitive. The experience is mobile-first, with clear workflows that guide landlords through key actions like onboarding a property, screening a tenant, collecting rent, or preparing for tax season. This makes it accessible for newer landlords while still powerful enough for experienced investors. Finally, RentRedi emphasizes human support alongside smart technology. Landlords have access to live chat, phone, email, guided demos, and a growing knowledge base, so they are never left figuring things out alone. The combination of clarity, scale, and support is what defines RentRedi’s position in the market. ## RentRedi Pros & Cons **What users like:** - Users appreciate the **responsive customer support** of RentRedi, ensuring assistance is readily available for all queries. (6 reviews) - Users appreciate the **ease of use** of RentRedi, finding it accessible for both landlords and tenants. (5 reviews) - Users appreciate the **clear deposit tracking** and streamlined rent collection features of RentRedi for efficiency. (4 reviews) - Users appreciate the **effective rent management** capabilities of RentRedi, streamlining collection and tenant reminders. (3 reviews) - Users appreciate the **convenient online payment system** in RentRedi, enhancing their rent collection process with reminders. (2 reviews) - Users appreciate the **payment ease** of RentRedi, benefiting from quick deposits and convenient tenant payment options. (2 reviews) - Users appreciate the **robust property management features** of RentRedi, simplifying portfolio expansion and organization. (2 reviews) - Applicant Screening (1 reviews) - Business Management (1 reviews) - Chat Support (1 reviews) **What users dislike:** - Users are frustrated with **poor customer support** , facing unhelpful AI responses and incompetence during critical issues. (5 reviews) - Users find the **missing features** of RentRedi severely hinder usability and cause frustration in managing properties. (3 reviews) - Users face significant **payment issues** , including slow deposits and concerns over account security and unauthorized access. (3 reviews) - Users find **poor usability** in RentRedi, struggling with glitches and slow processes that hinder their experience. (3 reviews) - Users express frustration over **communication issues** with RentRedi, citing poor customer service and lack of effective support. (2 reviews) - High Cost (2 reviews) - Lease Management (2 reviews) - Slow Performance (2 reviews) - Technical Issues (2 reviews) - Tenant Issues (2 reviews) ## RentRedi Reviews ### 1. bad business practices and presumed fraudulent behavior **Rating:** 0.0/5.0 stars **Reviewed by:** rob s. | Landllord, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about RentRedi?** at the moment nothing. $50,000 of my money had not been deposited into my account since April 24th. **What do you dislike about RentRedi?** My tenants paid rent through RentRedi, and MORE THAN 16 DAYS LATER, OVER $50,000 STILL HAS NOT BEEN DEPOSITED INTO MY ACCOUNT. After spending HOURS on hold, I finally reached a supposed supervisor who ASSURED me the funds would be released within ONE BUSINESS DAY. That deadline came and went — STILL NO DEPOSIT. Just more excuses blaming their payment processor, Stripe. As landlords, we hired RENTREDI — NOT STRIPE. At a certain point, passing blame stops being acceptable. Holding this amount of RENT MONEY for OVER TWO WEEKS with little communication and no real resolution is COMPLETELY UNACCEPTABLE and raises SERIOUS concerns about their business practices and oversight. **What problems is RentRedi solving and how is that benefiting you?** Again at the moment you have created more problems **Official Response from Crystal Abing:** > We can understand how stressful it is to have rent payments delayed, especially with an amount this significant. Waiting more than two weeks for funds after being given an expected timeline is understandably frustrating. While payment processing timelines can occasionally be impacted by verification or processor-related reviews, we know what matters most is getting clear communication and a path to resolution. Please know that your deposit experience was not a delay in processing, but a communication error between the payment processor and your bank. As soon as we were aware of the issue, we worked with Stripe to resolve the issue, and the funds have been successfully deposited. If we can assist in any other way, please let us know. Thank you! ### 2. RentRedi Makes Rent Collection Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Susan K. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about RentRedi?** I no longer have to chase tenants for rent or text them reminders if they are late, all of that is done automatically through RentRedi **What do you dislike about RentRedi?** Like any platform, it takes a bit of time to learn how to do specialized things like negotiating a charge or changing the ending date of a lease. However, the help system is excellent, and there is always chat support if I can't find something in the help documents library. Also, there is a lag time until payments actually hit my bank accounts, so I need to plan for that when paying expenses. **What problems is RentRedi solving and how is that benefiting you?** I don't have to deal with tenants who don't include late fees when they pay late, and I don't have to deal with their excuses about why they should not have to pay late fees. I have each account set so they must pay all amounts owed including late fees at the same time. And the software sends them daily "nag me" emails and alerts when their rent is late until they pay. I also don't have to be diligent about checking all mail every day to know when late payments are made. The payments are automatically funneled directly into my bank accounts, and tenants can get a receipt for their rent payment through the portal, which means I don't have to deal with those requests either or make trips to the bank to deposit checks. **Official Response from Crystal Abing:** > Hi Susan, Thank you so much for the detailed feedback and the 5-star rating! We are so glad to hear that RentRedi is making rent collection effortless for you and saving you the hassle of chasing down late fees and reminders. We also appreciate you mentioning the learning curve for specialized tasks and the note regarding payment lag time. Our current deposit time is 2-business days, let us know if we can help get you up and running. Please know that you can always talk directly with our 24/7 live chat support to share suggestions for improvements. Our support team documents all feedback specifically for our product roadmap and future updates to ensure we're building what our landlords need most. Thank you for being a part of the RentRedi community! ### 3. Streamlined Payments with Slight Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse K. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about RentRedi?** I use RentRedi to help manage rental properties on behalf of the landlord. It primarily helps streamline my payment collection system. I appreciate how we have been able to transition from tenants paying with cash or physical checks to online payments, which helps with liability and time management. I value the feature where tenants can open a Chime card, allowing those who prefer paying with cash to deposit into the card and link it to RentRedi for online transactions. The initial setup was fairly easy for me. **What do you dislike about RentRedi?** There hasn't been any issues that are major. But I think maybe just the way that the portal or the dashboard is set up could be a little bit more user friendly. **What problems is RentRedi solving and how is that benefiting you?** RentRedi helps streamline my payment collection system, moving tenants from cash or checks to online payments, which reduces liability and aids time management. **Official Response from Crystal Abing:** > Hi Jesse, Thank you so much for taking the time to share your experience with RentRedi! We’re glad to hear that our platform has helped you streamline your payment collection to make life easier for both you and your tenants. We also appreciate your honest feedback regarding the dashboard's user-friendliness. We are always looking for ways to make the portal more intuitive. If you ever run into a specific hurdle or have questions while navigating the dashboard, please remember that our 24/7 live chat support is the best way to get immediate help & document your feedback for our product team to review. Our team is always standing by to walk you through any feature in real-time. Thank you for being a part of the RentRedi community! ### 4. Convenient and All-In-One, With Some Fee Drawbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about RentRedi?** I really appreciate RentRedi for its easy access via the mobile app, allowing me to manage everything on the go at any time. The convenience is a big plus since all aspects related to my rental agreement are organized neatly in one place, making them easily accessible without the need to search for anything. Additionally, even when I encountered an issue with the app, the customer service was very easy to contact, and they were quite warm and responsive while guiding me through accessing my account on the web. **What do you dislike about RentRedi?** The credit card fee is very high, but - to be fair- credit cards aren't typically an option, so there's the trade off. I used the feature once to earn a few extra credit card rewards, but the incredibly high fee simply made it unviable. The fee seems excessive and likely more prohibitive than reflective of actual costs. **What problems is RentRedi solving and how is that benefiting you?** n/a **Official Response from Crystal Abing:** > We appreciate you taking the time to share your feedback! It’s great to hear that our mobile app and support team have been helpful for managing your agreement. We understand that credit card fees can feel high; these are largely driven by card convenience networks. We also offer ACH payments for just $1! It’s a cost-effective way to pay rent while keeping everything organized in the app. Hope this helps for your next payment! ### 5. Effortless Rent Payments and Simple Maintenance **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle P. **Reviewed Date:** April 14, 2026 **What do you like best about RentRedi?** I use RentRedi to pay rent and handle maintenance tickets. I love the super easy payment methods and the straightforward, sensible process for filling out maintenance forms. It's not complicated at all, and I can pay rent without going through any hassle. I really appreciate the option to pay online with either a card or a bank account and the transparency about the fees associated with card payments versus no fees for bank account transactions. The setup was super easy, quick, and straightforward. **What do you dislike about RentRedi?** Wish I could archive old repair tickets instead of keeping them in the list but it doesn't hurt having them there at the same time. **What problems is RentRedi solving and how is that benefiting you?** RentRedi's easy payment and maintenance features simplify rent payments and submitting tickets. It's straightforward, offering card and bank account options with clear fees. No complicated steps make it user-friendly. **Official Response from Crystal Abing:** > Hi Michelle, thank you for the 5-star review! It’s great to hear that you find the maintenance forms straightforward and appreciate the transparency regarding our fee structures. Thank you for your feedback on old repair tickets, we will pass along this feature to our product team. Thanks for being part of the RentRedi community! ### 6. Convenient All-in-One Solution with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about RentRedi?** I use RentRedi for maintenance, applications, prequalifications, and all communications with our tenants. I also use it for accounting purposes and to keep track of our properties. I appreciate the convenience of having everything in one app, whether on my phone or desk. I really appreciate being able to call customer service during the weekdays and get help. I like it when they screen share, and they're able to promptly help you through a process if there's a problem. My tenants seem to appreciate the credit boost option. The initial setup was seamless. **What do you dislike about RentRedi?** Occasionally (not a lot) I have issues with the settings. For example, I will set up the payment order settings, and at times, it will revert back to other settings. I want it to be the payment order of oldest charges first, but sometimes it doesn't always do that. I've called RentRedi a few times about that, and they do seem to get it taken care of. But then glitches occasionally re-occur after it's been taken care of. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi for managing our rental properties especially in regards automatic reminders for tenant. I also use RR for maintenance requests from tenants, the entire application process to screen potential tenants, and automatically applying lates fees when rent is not initiated on time. It provides convenience by having everything in one app, accessible on my phone or desktop. ### 7. Intuitive Real Estate Management Made Easy with RentRedi **Rating:** 5.0/5.0 stars **Reviewed by:** gregg h. | Owner/Sales Director **Reviewed Date:** March 06, 2026 **What do you like best about RentRedi?** I really like RentRedi's user friendliness. The interface is very intuitive and makes setting everything up, from leases to payments and merchant processing, really comprehensive and intuitive. Another aspect I appreciate is the back end support. When I've had a customer support claim, I can quickly get on a chat with someone who provides fabulous support and answers my questions promptly. **What do you dislike about RentRedi?** There was a little bit of a hiccup when I was in the middle of a transition between leases. I needed to collect payment for a lease that had expired, and there weren't really capabilities within the software to do that. If the development team could look into a way to handle leasing transitions, like collecting payments from expired leases or old tenants, that would be ideal. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi for lease management and payment processing. It helps me manage leases electronically and process rent payments easily without extra setup, passing fees to tenants so my cost is low. **Official Response from Crystal Abing:** > Hi Gregg, Thank you so much for the 5-star review! We are so glad to hear that you find RentRedi intuitive and that our support team has been able to provide the prompt, fabulous service you deserve. We also really appreciate your specific feedback regarding leasing transitions and the ability to collect payments from expired leases. This is a great point, and we want to make sure it gets the right eyes on it. Please feel free to reach out to our 24/7 live chat support at any time to share more details on how you’d like that feature to work. Our support team documents these conversations specifically for our product roadmap and future updates so we can continue to improve the software for you. Thank you for being part of the RentRedi community! ### 8. Facilitates Rent Management But Needs App Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** David P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about RentRedi?** I like that RentRedi allows me to charge my tenants and automatically notifies them when rent is due, which is helpful. It gives them updates on when their rent is due and allows them to pay in different ways, like with a credit card or through their bank, which is really nice. I appreciate that my tenants can send maintenance requests through it and I can report their payment history through a credit reporting company. The setup was pretty easy and didn't take more than ten minutes. **What do you dislike about RentRedi?** Sometimes, I think my tenants have issues with the apps. It doesn't delete charges very well. I've had to go and delete the same charge, like, three times. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to manage my rental property. It allows me to charge rent, sends reminders and notifications, offers different payment options, lets tenants send maintenance requests, and reports payment history through a credit reporting company. **Official Response from Crystal Abing:** > Hi David, Thank you for the 5-star rating on our core features like credit reporting and automated notifications. We specifically want to acknowledge your feedback regarding the difficulty you’ve had deleting charges—having to repeat an action three times is a clear friction point that we want to eliminate for you. The fastest way to resolve a persistent duplicate or stubborn charge is to message our 24/7 live chat support. Our team documents these instances directly for our product roadmap to ensure a permanent fix. Additionally, your tenants can work directly with RentRedi customer support as well; we can troubleshoot their app issues firsthand so you don't have to manage the technical side for them. We appreciate you giving us this feedback. It helps us keep improving the experience for you and your tenants. ### 9. Streamlines Property Management with Ease, Perfect for Small Landlords **Rating:** 4.0/5.0 stars **Reviewed by:** JoAn M. S. | Marketing Director Union Essex Chapter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about RentRedi?** I love how easy RentRedi is to use and set up, as it takes no time at all. I really appreciate that it helps with listing properties to get more traction online, which aids with SEO for promoting listings. I find it useful for storing communication records and current leases, which are easy for both my tenants and me to access. The mobile and desktop applications are convenient, allowing me and my tenants to use it on different devices and access it on the go. I also like that everything is kept in one place, making management simpler. I would 100% recommend it. **What do you dislike about RentRedi?** The cost of promoting and accounting, as well as the maintenance plans, are just a little bit out of my budget. In the beginning, they did ask for management agreements, which I did not like or have readily available. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to manage tenant communication, follow-up on maintenance requests, and provide reports for accounting. It keeps everything in one place, stores and provides easy access to leases, and enhances property listings with better SEO. **Official Response from Crystal Abing:** > Hi JoAn, thank you for the 4-star review and for sharing your experience! We’re glad to hear you’re using the platform to manage your properties, and we appreciate your feedback regarding our verification process and software features. It sounds like there was some friction around the management agreement requirement and perhaps some confusion on the value of our built-in tools. To provide more value to our landlords, RentRedi accounting is now included for free with every subscription, so you can track your finances without extra costs. Regarding the management agreements, we require these specifically to verify landlords. These security measures and feature updates are all part of our commitment to providing you with a secure, all-in-one management tool. We’re happy to have you with us! Please reach out to our team via our 24/7 live chat support if you need help setting up your free accounting. ### 10. Effortless Rent Collection, Instant Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about RentRedi?** I really like RentRedi because I see my deposits clearly and they keep track of my deposits every month. It's very helpful to know when tenants make their deposits and a few days later, the amount reflects in my account. I don't have to deal with stories about checks being in the mail. I also appreciate that I can store my lease there and recently found out that I can get my lease signed through RentRedi instead of needing to use DocuSign. The setup was fairly easy too. **What do you dislike about RentRedi?** When I do have a question at night, I can text it. The issue is that you're getting AI answers. And you're not reaching a human being. But I usually call if I have a problem during the day. Actually speak to somebody. And they answer directly. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to collect rent on my properties. It's helpful as I know when tenants deposit funds, and a few days later it's in my account. No more 'check's in the mail' excuses. It also tracks deposits, allows lease storage, and facilitates signing. **Official Response from Crystal Abing:** > Hi Richard, Thank you for the fantastic review! We are so happy to hear that RentRedi is helping you with rent collection and that you’ve found the lease signing and deposit tracking features so helpful for your business. We also appreciate your feedback regarding our support. While we do use AI to help provide instant answers to common questions, we want to make sure you know that we have 24/7 live chat support with real humans available! You can always ask to speak to a representative, and one of our team members will be there to assist you immediately—no matter the time. We pride ourselves on being accessible whenever our landlords need us, day or night. Thank you again for being part of the RentRedi community! ### 11. Effortless Rent Collection with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Lana J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about RentRedi?** I really like the ease of use that RentRedi offers. The customer support has been great as well, which makes a big difference. RentRedi helps make rent collection a 'set it and forget it' item for me, which is a huge help in this busy business. **What do you dislike about RentRedi?** I am still learning how to run reports and find the information I need. I believe it has become more user friendly over the past year, but it still has a little way to go. **What problems is RentRedi solving and how is that benefiting you?** RentRedi simplifies rent collection, making it a 'set it and forget it' process, which is extremely helpful in my busy property management business. It's easy to use, and the customer support is great. **Official Response from Crystal Abing:** > Hi Lana, thank you for the wonderful feedback! We love hearing that RentRedi helps you "set it and forget it" so you can focus on your business. We’re constantly working to make our reporting even more intuitive. If you ever hit a wall while running a specific report, don't hesitate to lean on our support team—we’d be happy to walk you through the shortcuts to find exactly what you need! ### 12. Rent Collection Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Director of Design, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about RentRedi?** I like that RentRedi manages all aspects of collecting rent for me. It allows me to autocollect payment from my renters and sends reminders when the rent is due. I don't need to take the time to send out reminders, or have checks mailed to me and then deposited. With RentRedi, the money comes into my RentRedi account and then is automatically deposited a few days later into my bank account. Initial setup was easy, except for waiting for them to approve the property listing. **What do you dislike about RentRedi?** There's nothing that I disklike about RentRedi. **What problems is RentRedi solving and how is that benefiting you?** RentRedi allows me to autocollect payment and sends rent due reminders. I don't need to send reminders manually or handle checks. The money goes into my RentRedi account and is auto-deposited into my bank, simplifying rent collection. **Official Response from Crystal Abing:** > Hi Brian, Thank you so much for the 5-star review! We are glad to hear that RentRedi has made your rent collection effortless and saved you the hassle of manual reminders and paper checks. Our goal is to put that time back into your day, so it’s great to see the auto-deposit feature is working well for you. We also appreciate your feedback regarding the property listing approval. We perform those checks to ensure safety and quality for all users, but we are always looking for ways to streamline that wait time. Thank you for being part of the RentRedi community! ### 13. All-in-One Rent Collection with Easy Tenant Applications **Rating:** 5.0/5.0 stars **Reviewed by:** Rick N. | Casino Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2026 **What do you like best about RentRedi?** Rent collection in one place and automatic application of late fees. Easy tenant application process. Allows me to see rents that are still due on each property. **What do you dislike about RentRedi?** Deposit of rent payments could be faster. But not too bad as it stands. **What problems is RentRedi solving and how is that benefiting you?** Collecting rent payments in one, easy to access, location. Tenant screening. ### 14. Streamlined Property Management Software with Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about RentRedi?** I like RentRedi because it provides the receipts automatically to the tenants. It also keeps track of my bookkeeping to a certain degree and it's easy to use. **What do you dislike about RentRedi?** RentRedi keeps wanting to advertise my property, but that's not what I need because I already have tenants. So I was hoping that it would stop asking me that. Additionally, during the initial setup, I had to deal with a few bugs and had to call IT for support, although they did help me out, and it's running smoothly now. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to automate my property management tasks, streamlining bookkeeping and providing receipts automatically to tenants. It's easy to use and helps with rent tracking, solving my challenges with receipts and bookkeeping. **Official Response from Crystal Abing:** > Hi Tammy, Thank you for sharing your experience! We’re so glad to hear that RentRedi is helping you automate your bookkeeping and receipts—it’s great to know the platform is running smoothly for you now. You can share your feedback regarding the property advertising prompts with our product team so they can review how those notifications are triggered for users who have already filled units. Our 24/7 live chat support is the fastest way to get real-time help. They will also add your feedback to our roadmap for our product team to review. Thank you for being a part of the RentRedi community - we really appreciate it! ### 15. Convenient and User-Friendly Payment Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica T. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about RentRedi?** I love the convenience and simplicity of using RentRedi. It saves me from having to write a check or buy a money order, and it bypasses the step of having to mail a payment to my landlord. I find it very easy and user-friendly to set up. Plus, I appreciate being able to link my bank account for secure, efficient payments. **What do you dislike about RentRedi?** Nothing - it's great as it is **What problems is RentRedi solving and how is that benefiting you?** RentRedi saves me from having to write checks or buy money orders, avoids mailing payments, and allows secure, efficient payments by linking my bank account. It's convenient and simple to use, with an easy and user-friendly setup. **Official Response from Crystal Abing:** > Hi Jessica, we really appreciate you taking the time to leave a review! We're so happy to hear that RentRedi is saving you the trip to the post office and the hassle of money orders. Making rent payments secure and efficient is exactly why we built the platform. Thanks for the 10/10! ### 16. Easy Rent Payments and a Clear Owner Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Property Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about RentRedi?** It is easy for tenants to pay rent and review documents. The dashboard for the owner helps me keep all my units in order and keep up with who has paid. **What do you dislike about RentRedi?** I have had trouble getting buyin from tenants on electronically signing documents. **What problems is RentRedi solving and how is that benefiting you?** One stop shop for rental management. I have multiple properties and use different banks and I keep up with all of them in one place. **Official Response from Crystal Abing:** > Thank you for sharing your feedback! We really appreciate you taking the time to break down your experience. We’re glad to hear RentRedi is helping you stay organized and giving your tenants a smooth way to pay rent and access documents. Managing multiple properties and accounts in one place is exactly the kind of clarity we aim to deliver. We also hear you on lease signing. Getting tenant buy-in with electronic signatures can take some adjustment, especially if they’re used to more traditional methods. To help with that, we offer 24/7 live chat support for both you and your tenants, so they can get real-time guidance and feel confident completing the process, without it falling back on you to explain. Our goal is to make every step—from rent collection to lease execution—feel more connected and manageable, so you can keep things moving without extra back-and-forth. If there’s anything we can do to help improve adoption with your tenants, don’t hesitate to reach out. We’re here for you! ### 17. Easy Rent Payments but Clunky UI **Rating:** 3.5/5.0 stars **Reviewed by:** Samuel E. | Frontend Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about RentRedi?** I find it easy to pay rent electronically with RentRedi. I appreciate the easy setup for recurring payments and the seamless connection with Plaid to the bank account. This makes connecting to the payment source hassle-free. Also, the initial setup of RentRedi was easy, which I really liked. **What do you dislike about RentRedi?** The UI is clunky, and I don't need any of the other options like asking for repairs. **What problems is RentRedi solving and how is that benefiting you?** I find RentRedi makes paying rent easy with electronic payments and setting up recurring payments, thanks to the seamless connection to my bank through Plaid. **Official Response from Crystal Abing:** > Hi Samuel, thank you for the honest feedback! We're glad to hear that the Plaid integration and recurring payments are making your rent process hassle-free. Your perspective on our UI is incredibly valuable, and we are constantly working on streamlining the interface to make it feel less 'clunky' and more intuitive. We will share your comments with our product team to help us make improvements! ### 18. Effortless Rent Payments with RentRedi **Rating:** 5.0/5.0 stars **Reviewed by:** Melinda Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about RentRedi?** I like that RentRedi is very simple to use and makes paying my rent and gas bill quick and easy. I don't need to write a check anymore, which is a relief. The features are very smooth and easy to use, and I've never had a problem with it. The initial setup was very easy, with no problems at all. **What do you dislike about RentRedi?** I am happy with everything. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to pay my rent and gas bill. It's quick, easy, and I don't have to write a check. **Official Response from Crystal Abing:** > Hi Melinda, thank you for the glowing review! We are so happy to hear that RentRedi has made paying your rent and gas bills quick and easy. Eliminating the need for paper checks is exactly why we’re here! We appreciate you being part of the RentRedi community. ### 19. Effortless Rent Payments with Credit Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas B. | Investment Solutions Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about RentRedi?** I like how RentRedi simplifies paying rent through the app with features like autopay. It's easy to set up, which makes things hassle-free. I also appreciate how RentRedi lets me connect my credit, allowing me to report my rental agreement to my credit bureau. Overall, the simplicity of the app stands out the most for me. **What do you dislike about RentRedi?** Sometimes I’ve had issues with autopay going through. **What problems is RentRedi solving and how is that benefiting you?** RentRedi simplifies paying rent with autopay and connects my rental agreement to my credit bureau. **Official Response from Crystal Abing:** > Hi Nicholas, thank you so much for the 5-star review! We’re thrilled to hear that the credit reporting and app simplicity are making your rental experience easier. Regarding the autopay issues you mentioned, we want to make sure your payments are as hassle-free as intended. Please reach out to our in-app support team so we can look into your specific account and guide you through a permanent fix! ### 20. Effortless Property Management Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jason F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about RentRedi?** I appreciate that RentRedi literally covers all aspects of being a landlord for us. I really like being able to list in multiple areas and having all communications within one platform. The partnership with Stripe is nice and fast on receiving funds, which is very handy. Plus, the setup is very user-friendly, and I find it extremely fast and easy to use. **What do you dislike about RentRedi?** Nothing **What problems is RentRedi solving and how is that benefiting you?** RentRedi covers all aspects of being a landlord for us. I like listing in multiple areas and having all communications centralized. The partnership with Stripe makes receiving funds fast. **Official Response from Crystal Abing:** > Hi Jason, Thank you for the kind words! We’re so glad to hear that RentRedi is helping you streamline your landlording tasks—from listing properties to centralized communication. It’s also great to know that our Stripe integration is making fund collection fast and effortless for you. We’ve designed the platform to be as user-friendly as possible, so your feedback means a lot to the team. Thanks for being part of the RentRedi community! ### 21. Makes Part-Time Landlording Surprisingly Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis D. | Captain, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about RentRedi?** It makes being a landlord easy and being a part time landlord much easier than you’d think. **What do you dislike about RentRedi?** I’m not a huge fan of needing to provide documents before I’m able to start collecting rent for a new property. **What problems is RentRedi solving and how is that benefiting you?** I am a landlord and have another full time job. RentRedi makes it a lot easier to manage my rentals while I’m on the road for work **Official Response from Crystal Abing:** > Thank you for sharing this! We love hearing how RentRedi supports landlords balancing rentals alongside a full-time career. It’s great to know the platform helps you stay connected to your properties and keep operations moving, even while you’re traveling. We also appreciate your feedback on the document requirement. Verification is part of how we help protect your payments and keep your business running smoothly from day one, but we understand that getting started quickly matters. Our team is always working to make onboarding feel more streamlined while maintaining the safeguards that support reliable rent collection. Thanks again for trusting RentRedi to help you manage smarter and build toward your long-term goals. ### 22. Effortless Rent Payments with RentRedi **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about RentRedi?** I love how RentRedi makes paying rent frictionless with its ease of use. I appreciate the ability for quick login into my account and viewing my rent history effortlessly. The setup was very easy, and the fee-free payment is a great feature. **What do you dislike about RentRedi?** N/A **What problems is RentRedi solving and how is that benefiting you?** RentRedi makes paying rent frictionless and easy to use. I quickly log into my account and see my rent history. The setup was very easy. **Official Response from Crystal Abing:** > Hi Caroline, thank you so much! Our goal is to make the setup as quick and easy as possible, so it's rewarding to know we hit the mark for you. We appreciate your support! ### 23. Not impressed **Rating:** 1.0/5.0 stars **Reviewed by:** Jason M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about RentRedi?** Keeps an account of what money is due from tenants **What do you dislike about RentRedi?** Not user friendly; hard to give tenants money back; listing new properties is glitchy and often doesn't link to affiliate websites correctly; takes too long to get deposits into my account when tenants pay rent **What problems is RentRedi solving and how is that benefiting you?** no problems currently being solved that I'm aware of **Official Response from Crystal Abing:** > Hi there Jason, We appreciate your feedback! We are able to review your account, and we want to help you increase your processing speeds. At this time, you are processing with our older processor, but at no additional costs you can receive payments in 2 to 3 business days. In order to enroll, please reach out to our support team, so we can help migrate your payment account. support@rentredi.com (646) 741-9393 ### 24. RentRedi Makes Managing Tenants and Rentals Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about RentRedi?** RentRedi help me set up all my tenants info and help me run my small rental units in a way it is very helpful for people as busy as I am running 3 business and the charge for this service is unreal, always very helpfull and accomodating. **What do you dislike about RentRedi?** Time zone is different, and when you travell it makes it more complicated to find quick help **What problems is RentRedi solving and how is that benefiting you?** Saves time and money and keeps landlord easily organized! **Official Response from Crystal Abing:** > Hi there, Thank you so much for taking the time to share your experience! We are thrilled to hear that RentRedi is helping you stay organized and save time while you manage your three businesses—that is no small feat! To make sure you can get help whenever you need it, no matter where you are traveling, we offer 24/7 live chat support, so you can reach out to our team at any hour for quick assistance. We’re happy to be part of your growth as a landlord. Thanks for being part of the RentRedi community! ### 25. One-Stop Solution for Rental Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Austin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about RentRedi?** I like RentRedi because it's a one-stop shop for managing rental properties. It saves me time by creating listings and managing payments effortlessly. The initial setup was so easy that I can't even remember it! **What do you dislike about RentRedi?** I dislike the turnaround time for receiving payments. I’d like to receive the funds from tenants faster once they pay. **What problems is RentRedi solving and how is that benefiting you?** RentRedi helps me with tenant reviews, property listings, and a rent payment portal, saving time from creating listings and managing payments. **Official Response from Crystal Abing:** > Hi Austin, thank you for the 5-star review! We’re so glad to hear that our setup was seamless and that we’re saving you time on your listings and payments. We hear you on the payout speed—waiting for funds to clear can be a major pain point for property owners. To address this and help our landlords get paid faster, we implemented 2-day business funding for all our landlords. This significantly cuts down the industry-standard wait time so you can keep your cash flow moving without the delay. We are committed to making RentRedi the fastest engine for your rental business. If you haven't seen the 2-day funding reflected in your account, please reach out to us at support@rentredi.com so we can look into it for you! ### 26. Effortless Property Management with RentRedi **Rating:** 5.0/5.0 stars **Reviewed by:** Viviana F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about RentRedi?** I find RentRedi super easy to use, which is great for property management. My tenants are also happy with how easy the application is to use. The initial setup was super easy as well. **What do you dislike about RentRedi?** I guess the ledgers sometimes are not as clear for the tenants to understand. **What problems is RentRedi solving and how is that benefiting you?** RentRedi helps me keep track of tenants' needs and monthly lease agreements. It's super easy to use, and tenants find the application easy too. **Official Response from Crystal Abing:** > Hi Viviana, Thank you so much for taking the time to share your experience with RentRedi! We are thrilled to hear that you find the platform easy to use and that your tenants are having a smooth experience with the application process. Making property management "effortless" is exactly what we strive for. We also appreciate your candid feedback regarding the tenant ledgers. We want the experience to be as clear for your tenants as it is for you. If you have specific suggestions for making them clearer, please don't hesitate to reach out to our support team via our 24/7 live chat support. We’re always looking to improve based on your needs! ### 27. Streamlined Rent Payment with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ali C. | Owner **Reviewed Date:** April 14, 2026 **What do you like best about RentRedi?** I really like the super easy payment feature in RentRedi. It's a streamlined service that I've never been given from a property manager or landlord before. The initial setup was also so easy. **What do you dislike about RentRedi?** Nothing **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to pay rent online automatically, avoiding checks and receive automatic updates. It's a really user-friendly service. **Official Response from Crystal Abing:** > Hi Ali, thank you for the fantastic review! Our team works hard to keep the initial setup simple, so it’s great to hear that was a highlight for you! ### 28. Great for Paying Rent in Advance, but Confusing Payment Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about RentRedi?** I like that I am able to pay my rents months in advance and that I can report on time payments to credit bureaus to up my credit score. **What do you dislike about RentRedi?** I constantly get notifications that I have paid random amount when I have not such as $775 or $800. Neither of these are my actual payment amounts. **What problems is RentRedi solving and how is that benefiting you?** It is solving the issue of not being able to keep track of which months I have paid in advance. It gives me an overview of what months I need to still pay. **Official Response from Crystal Abing:** > Thank you for sharing your experience! It’s wonderful that you’re taking advantage of the credit reporting feature to boost your score. However, those 'random' amount notifications sound frustrating and definitely shouldn't be happening. We want to make sure everything is accurate, please reach out to our support team so we can investigate why you're receiving those specific alerts and get that cleared up for you! ### 29. RRR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about RentRedi?** Its a ine stop shop, the easy of collecting payments and set up for tenants. **What do you dislike about RentRedi?** The site isn't very user friendly. Certain sections I'm not sure if I can just search through w/ out the fear of making changes that will be seen by renters **Recommendations to others considering RentRedi:** I assumed RR also provided lists of local maintenance companies to be used if necessary. It thats your thought as well, be advised that's not the case. **What problems is RentRedi solving and how is that benefiting you?** Automating the property management side of landlording **Official Response from Crystal Abing:** > Hi there, thank you so much for being a long-time RentRedi partner! We love hearing that our "one-stop-shop" approach and payment collection tools have helped automate your property management. We appreciate your honest feedback regarding the user interface. We want you to feel completely confident while navigating your dashboard without the fear of making accidental live changes. To help with this, please remember we offer 24/7 live chat support—our team is always happy to walk you through any section of the site in real-time! Regarding your note on maintenance, we do have maintenance services designed to bridge that gap. You can sign up to have your maintenance requests sent directly to professional vendors for repairs, all managed right through your RentRedi dashboard. Please reach out to us via chat if you’d like help setting that up or if there is anything else we can do to make the platform work better for you! ### 30. Easy to Use with Great, Responsive Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sangbum L. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about RentRedi?** It is very easy to use. And the customer service is great - they always provide the information that I need on time. **What do you dislike about RentRedi?** Login process is kind of difficult. I think they can improve mobile app interface **What problems is RentRedi solving and how is that benefiting you?** Rentredi is very helpful in terms of managing tenant interface. I don't need to contact my tenant about rent update or lease questions. **Official Response from Crystal Abing:** > Hi Sangbum, Thank you so much for the kind words and the 5-star rating! We are so happy to hear that you find RentRedi easy to use and that our customer service team has provided the timely support you need. We also really appreciate your candid feedback regarding the login process and the mobile app interface. We are always looking for ways to streamline the experience for our landlords. Please feel free to reach out to our 24/7 live chat support at any time to share more specific details on these improvements; our support team documents all user feedback directly for our product team to review as they plan future updates. Thank you for being part of the RentRedi community! ### 31. Smooth Rent Collection with an Intuitive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher B. | Accounting Manager - Special Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about RentRedi?** I appreciate that RentRedi is straightforward and has a clean user interface. The rent collection process is smooth, which makes managing tenant payments much easier. **What do you dislike about RentRedi?** The process for entering lease extensions and increased rents is clunky. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to collect rent, e-sign leases, and store signed agreements. It automates rent collection and enforces late fees, which simplifies managing tenants. **Official Response from Crystal Abing:** > Hi Christopher, Thank you for the 4-star review! We’re so glad to hear that RentRedi is making your rent collection and lease signing process smoother. We appreciate your feedback regarding lease extensions and rent increases. We understand that the multi-step process for entering manual lease updates can feel clunky. We are currently prioritizing workflow improvements to reduce the number of clicks required for common management tasks like these. Your specific experience is exactly what we need to see; please submit your feedback via our 24/7 live chat in your dashboard, and our team will add your notes directly to our upcoming product ideas list. We are committed to making every part of RentRedi as intuitive as our rent collection tools. We value your partnership and look forward to continuing to simplify your tenant management! ### 32. Efficient Rent Collection with Room for Affordability **Rating:** 2.5/5.0 stars **Reviewed by:** Richard J M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about RentRedi?** I like that with RentRedi, I don't have to chase down tenants for their checks, and the transfers are usually quick into my account. **What do you dislike about RentRedi?** I think the cost of using RentRedi could be lower. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi for collecting rent. I don't have to chase down tenants for their checks, and transfers are usually quick into my account. **Official Response from Crystal Abing:** > Hi Richard, we appreciate the honest feedback and are glad to hear that our rent collection and quick transfers are making your life easier. We hear your concern about costs, and we want to ensure you're getting the most value out of your subscription. Unlike many other platforms that charge per unit or increase your rates as your portfolio grows, RentRedi offers unlimited units for a flat fee. This means your costs stay exactly the same whether you have 1 property or 100. When comparing our flat-rate pricing to the per-unit fees of other software, our goal is to remain one of the most affordable options for growing landlords. To help you and others maximize this, we are investing in more automated reporting features so you can see your ROI more clearly within the app. We want to ensure that as you scale, RentRedi becomes even more cost-effective for you. If there’s a specific feature you feel is missing that would make the price feel more worth it, please reach out to us at support@rentredi.com. ### 33. Best Property Management App for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about RentRedi?** I have been using it for over 5 years now, and it has gotten better every year with added features and improved usability. It was easy to adopt, and the customer support has been very responsive whenever I have reached out to them. **What do you dislike about RentRedi?** Any dislikes or features I wanted were addressed with an update at some point. **What problems is RentRedi solving and how is that benefiting you?** Before, I had to go through another app to screen tenants, but RentRedi has incorporated a screening process into its leasing workflow, which centralized all the applicants' information. **Official Response from Crystal Abing:** > Hi there — thank you so much for taking the time to share this. It truly means a lot. Hearing that RentRedi has supported you for over five years — and continued to grow with you — is exactly what we aim for. Building something that’s easy to adopt, improves every year, and actually earns a place in your day-to-day work is what drives our team. We’re especially glad the built-in screening and centralized leasing workflow have helped you stay organized and make confident decisions. That shift — from juggling tools to working from one clear system — is where landlords start saving time and gaining peace of mind. Thanks again for trusting RentRedi as part of your business. We’re excited to keep building alongside you. ### 34. Easy Rent Payments with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about RentRedi?** They make it really easy to pay my rent on time and have an easy to use interface **What do you dislike about RentRedi?** Some menu items can be hard to find, but overall its a good interface **What problems is RentRedi solving and how is that benefiting you?** They make it easy to pay rent and build credit outside of any bias the landlord may have. **Official Response from Crystal Abing:** > Hi Scott, Thank you for the 5-star rating! We are so glad to hear that RentRedi is making it easy for you to build your credit and pay rent on time. I also specifically appreciate you mentioning that some menu items can be hard to find; navigating your payment dashboard should be as seamless as the payment itself. As we add more tools for tenants—like credit boosting and renter’s insurance—our menu architecture grows, which can occasionally make specific legacy settings feel buried. If you ever find yourself hunting for a specific setting, the fastest way to get an answer is via our 24/7 live chat support. Our team can provide a direct pathing guide immediately. Furthermore, we document every "where is this?" question directly for our product roadmap to help us simplify the interface in our future updates. We are committed to maintaining a user-friendly interface that matches the ease of our payment system. Feedback like yours ensures that as we grow, we don't trade simplicity for functionality. We appreciate you sharing this—it helps us keep improving the experience for every renter. ### 35. Effective Tenant Management with Minor UI Flaws **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about RentRedi?** I like RentRedi for its ease of use, which makes managing rental properties and collecting rent straightforward. The initial setup was also fairly simple, which I appreciate. **What do you dislike about RentRedi?** UI is a bit busy **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi for tenant management and rent collection, and I appreciate its ease of use. **Official Response from Crystal Abing:** > Hi Patrick, thank you so much for the 4-star review! We love to hear that RentRedi has made managing your properties and collecting rent straightforward and that your initial setup was simple. We also appreciate your honest feedback regarding the UI. We’re always looking for ways to streamline the experience, and we’d love to hear more of your thoughts. Please feel free to submit your specific design feedback to design@rentredi.com so our team can review it for future updates. We appreciate you being a part of the RentRedi community! ### 36. Worry-Free Payments Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about RentRedi?** I like best about RentRedi that there is auto pay. **What do you dislike about RentRedi?** The website can be a little confusing to navigate. **What problems is RentRedi solving and how is that benefiting you?** RentRedi is solving the problem of collecting rent monthly on time. **Official Response from Crystal Abing:** > Thank you for your review! We’re glad to hear that autopay is making your payment collection 'worry-free'—that’s exactly why we built it. We hear you on the website navigation. We don't want the platform to feel confusing, so we are currently redesigning our dashboard layout and updating our in-app search tools to make finding what you need much more intuitive. Our goal is to ensure the software is as easy to use as the autopay feature itself. If there’s a specific part of the site where you’re hitting a wall, please reach out to us at support@rentredi.com. We’d love to hear your specific feedback so we can address it in our next round of updates! ### 37. Serious Security Flaw – $3,200 Stolen from My Account **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about RentRedi?** I’ve used RentRedi for several years and, up until recently, had no complaints. The platform has been a convenient and reliable tool for managing my properties — I had no reason to question its security or functionality. Unfortunately, after experiencing a serious incident where $3,200 in rent was stolen due to unauthorized access to my account, it's hard for me to think of anything positive to share at this time. The lack of alerts or safeguards around changes to banking information is alarming, especially for a platform handling financial transactions. **What do you dislike about RentRedi?** I’ve been using RentRedi to manage my rental properties, but unfortunately, I recently experienced a serious issue where $3,200 was stolen due to unauthorized access to my account. Someone gained access, changed the banking information, and redirected a tenant’s rent payment. Despite promptly reporting the incident, I was told there was no breach of RentRedi’s or Stripe’s systems and that the activity happened through valid login credentials. As a landlord who relies on this platform to manage sensitive financial transactions, I find this deeply concerning. Security measures should not just stop at deflecting responsibility—there should be proactive safeguards to alert users to suspicious changes, especially when bank account information is updated. I’ve worked hard to establish trust with my tenants, and this breach has not only caused financial harm but has also compromised that trust. I hope RentRedi takes stronger action moving forward to protect its users. At the very least, landlords deserve better protection and transparency. **What problems is RentRedi solving and how is that benefiting you?** It used to be a way for me to collect payments until I lost $3200 through their platform. **Official Response from Crystal Abing:** > Please know that we greatly appreciate your partnership with us. Our escalations team has worked with you regarding this case and I think it’s important to address the security of your account. RentRedi has multiple security measures in place. On top of being compliant with the strictest industry standards, RentRedi encrypts all sensitive data We offer Multi Factor Authentication, and its implementation predates this fraud incident. It is enabled by the customer. When sensitive payment account information is changed, we require the customer to verify this change. Additionally, RentRedi has not experienced any data breaches. The unauthorized change made to your account was initiated by someone who had access to your email as a 6-digit verification code was used to confirm the change. Though we do all we can to protect your account, we cannot protect your email address and other external accounts. The bad actor was able to delete the safeguards that were sent to the email address on file because the breach was external. Please know that your account's security remains our top priority, and we are committed to helping you prevent further incidents. Please reach out to our support team if we can help implement further security measures. support@rentredi.com (646) 741-9393 ### 38. Poor Customer Service, and lack of responsiveness. **Rating:** 0.0/5.0 stars **Reviewed by:** Nickalaus A. G. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about RentRedi?** I think that it is a good start but lacks the best of the market **What do you dislike about RentRedi?** Support was horrible. They are not well trained, they do NOT call you back. I personally left 3 messages and never got the first phone call back. It has been over a month. They only want to refer you to self help articles, which for a paid for service, you would rather not spend all day reading a bunch of self help articles that are lack luster. I also did not like that they FORCED you to sign up for their merchant account services. They get paid for this so that is why they FORCE you to do it. It is a bad business model when you are paying for services already. Not a customer centric company **Recommendations to others considering RentRedi:** Look Elsewhere **What problems is RentRedi solving and how is that benefiting you?** I have not solved any problems with RentRedi just created more problems, there are no known benefits from my experience. They are still holding my money hostage **Official Response from Crystal Abing:** > Hi Nickalaus! First off, we want to extend our sincerest apologies that RentRedi hasn’t lived up to your expectations. We take comments very seriously and use them to help us improve and provide a better experience for our customers. RentRedi takes a lot of pride in our customer's success, so I've notified our support team and they will be following up with you to hopefully get more feedback and address any concerns you have. We’d love the opportunity to help resolve the issue and make your experience with RentRedi better. Thank you again for bringing this to our attention, we always appreciate hearing feedback from our customers. ### 39. I have been paying this platform for over a year just to deal with their incompetence **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about RentRedi?** They are quick to receive their monthly subscription and charge fees, that process is easy and quick. **What do you dislike about RentRedi?** I wanted to share my experience with the RentRedi platform, as I've encountered several issues that have impacted my satisfaction. Firstly, the platform lacks many essential features that would enhance usability.However, the most concerning aspect has been the unprofessionalism in their customer service. I have been trying to resolve an issue regarding a deposit from one of my rentals for the past three weeks. Despite providing them with a statement to show that I have not received the rent, they continue to hold the deposit due to their slow account verification process.In light of these challenges, I have found a more suitable platform that not only offers a greater range of features but also eliminates ACH fees. This new platform includes a built-in AI that generates compliant leases for each state and audits existing leases, which will significantly streamline my operations. **What problems is RentRedi solving and how is that benefiting you?** None **Official Response from Crystal Abing:** > Hi there, Please know that we appreciate your feedback as it helps us grow as a platform. You mentioned essential features missing from the service and delayed account verification, but this doesn't align with our service. We have a host of essential features such as automatic late fee rules, autopay, month-to-month charges, credit boost, credit card and ACH processing, maintenance requests, tenant screenings, listings, and member perks to name a few. Additionally, bank account verification can be completed same day. We would like to hear from you so we can ensure you're able to access all that RentRedi has to offer. Please reach out to our support team! support@rentredi.com (646) 741-9393 ### 40. TERRIBLE CUSTOMER SERVICE **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about RentRedi?** They refused me access because I already had a stripe account registered prior to using their platform. So there's nothing I like about the app. **What do you dislike about RentRedi?** Terrible customer service and incompetent people working ontheir team. Their platform signs you up for a STRIPE account and they claim to have an “underwriting” department. However, if you have an existing STRIPE account they’ll cut you off and refuse to communicate instead of simply offering customer service and connecting your existing stripe account. This is incompetence at its finest. How do you run a tech startup and cannot figure out how to connect a STRIPE account to your users accounts and why would doing such be a “high risk?” They make absolutely no sense and have ZERO problem solving skills. It’s like a bunch of toddlers are running this app. If someone would just get on the phone to communicate like a regular functioning adult, things could be resolved. SAVE YOURSELF TIME AND SIGN UP FOR INNAGO INSTEAD OF RENT REDI. **What problems is RentRedi solving and how is that benefiting you?** Payment acceptance connected to an app to organize units. **Official Response from Crystal Abing:** > Hi there Angela, We do apologize for the frustration this situation caused, but your account was not blocked due to your existing Stripe account. RentRedi partners with Stripe for client verification and your account raised red flags in the Stripe verification system that could not be ignored. As a security message, we can not disclose the exact reasoning behind the security risk. We refunded you the cost of your subscription and informed you of the decision by email and phone call. Though we had to part ways, we wish you the best on your future endeavors. ### 41. As easy to use as you are hoping **Rating:** 5.0/5.0 stars **Reviewed by:** Josh J. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about RentRedi?** Everything is really easy to set up and use. Filling vacancies really intimidated me, but marketing properties and screening tenants with RentRedi is actually easy and effective. **What do you dislike about RentRedi?** As a software engineer by trade, there are aspects of the UI / feature flexibility that I notice still need to mature. That being said, I've been using the product long enough to see continuous improvements, and I don't struggle to manage my properties, and support is very helpful. **What problems is RentRedi solving and how is that benefiting you?** Listing my properties on RentRedi gets them on a lot of sites that drive plenty of high quality leads. The tenant screening feature and very thorough credit/ rental/ criminal checks helps me zero in on tenants that don't give me problems. Tenant onboarding tasks like signing leases and collecting fees/ deposits/ rent is a breeze. Tenants love the automated reminders and maintenance request portal. I feel like I am offering my tenants a high end experience, and I don't need a support staff to do it. **Official Response from Crystal Abing:** > Thank you so much for sharing your experience with RentRedi! We're thrilled to hear that our platform has made filling vacancies easier and more effective for you. It's great to know that our marketing and tenant screening features are helping you manage your properties with confidence. We appreciate your feedback regarding the UI and feature flexibility. As a software engineer, your insights are incredibly valuable, and we're glad you've noticed our continuous improvements. We’re committed to evolving our platform to better meet your needs. We're also happy to hear that our listing and tenant screening features, along with the tenant onboarding tools, are making a real difference in your property management process. Your tenants enjoying the automated reminders and maintenance request portal is fantastic news—we aim to make both landlords and tenants feel supported. Thank you for trusting RentRedi with your property management needs, and please don’t hesitate to reach out if there’s anything more we can do to assist you! ### 42. Using RentRedi has made managing rentals easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alanna L. | Landlord, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about RentRedi?** It is user friendly and easy to use for me and for my tenants. And if you do have an issue or a question, they are readily available to assist. **What do you dislike about RentRedi?** I have not encountered anything that I dislike at this point. I've had a great experience so far. **What problems is RentRedi solving and how is that benefiting you?** Collecting rent with little involvement from me which saves me time. **Official Response from Crystal Abing:** > Thank you for your fantastic review! We're so glad to hear that RentRedi has been easy to use for both you and your tenants. Saving you time and making rent collection seamless is exactly what we aim for! If you ever need anything, our team is always here to help. Happy renting! ### 43. Very convenient and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Ingrid P. | Landlord. Executive Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about RentRedi?** It’s ease of use. I also like the tenant option as well. **What do you dislike about RentRedi?** How long it takes for rent to be deposited. **What problems is RentRedi solving and how is that benefiting you?** Managing my properties makes the process easier for me so I don’t have to stress or use multiple resources **Official Response from Crystal Abing:** > Thanks so much for your review! We're glad to hear you’re finding RentRedi easy to use and helpful for managing your properties—especially with the tenant experience as well. We also appreciate your feedback on deposit timing. Good news—we now offer 2-day funding for rent payments, so you can receive your deposits even faster. We’re always working to improve the platform and make things as smooth and efficient as possible for landlords like you. Thanks again for being a part of the RentRedi community! ### 44. A Good Property Management Program that needs some Work **Rating:** 3.5/5.0 stars **Reviewed by:** Roland S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about RentRedi?** Its easy to use. Customer service is awesome. They are quick to answer and to make sure they fully answered or shown the user how to do it. It's great to have the maintenance view that allows the renter to view also and to request service. **What do you dislike about RentRedi?** The Accounting portion requires a login and opens up in another view. Would be nice to stay in the same RentRedi program to access the accounting. The document upload should automatically state that there is a maximum document size. The Dashboard shoud allow the user to resize the different widget views (like Rent) and also minimize the widget views you don't use a lot like Prequalifications and Applications. The View All Renters should allow the user to choose whether the option Show Balance Due continually display or not per the user instead of having to choose each time the window is opened. The Maintenance tab should allow dated updates to current maintenance requests so tenants can see progress is being made on their request. On the Maintenance Request window, the Status column shows Labor Cost and Material Cost. I can't tell if the Tenant can view this part or not so I am not using this since I don't want the tenant to see what I am spending. **What problems is RentRedi solving and how is that benefiting you?** Combining several apps I've been using into 1 portal. Reducing the cost of the software I'm using (previous Quickbooks Online user) **Official Response from Crystal Abing:** > Hi there Roland, Thank you for the feedback! These changes do take time to implement, but I think they can be strong improvements to the platform. I'll be passing these feature requests onto our development team. Thank you for growing with us! If you have any other feedback, please reach out to our support team. support@rentredi.com (646) 741-9393 ### 45. Great for rent collection **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about RentRedi?** Great for rent collection and reminding tenants to pay **What do you dislike about RentRedi?** Unorganized 1099ks causes frustrations. Would be nicer if they grouped by apartment **What problems is RentRedi solving and how is that benefiting you?** Rent collection and lease signing **Official Response from Crystal Abing:** > We really appreciate you sharing your experience and feedback! Helping landlords like you save time and stress is what we’re all about. ### 46. Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca S. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about RentRedi?** I love that RentRedi has all the features I need and that there's a great team to help guide me through the details. Erentpayments became part of their system and was a huge motivator in making the switch from apartments.com. I used erentpayments in the past and I like the ability to customize late fees. This alone has paid for itself and helps offset my costs for REIHUB. The initial desire to switch came from the partnership with REIHUB for bookeeping. REIHUB is also outstanding and any questions I've had about REIHUB were able to be answered by the RentRentredi folks via chat. I'm looking to expand my portfolio and using an Excel spreadsheet wasn't cutting it. The literal paper shuffle is dizzying. Keeping receipts with transactions and being able to track everything by bank account and property keeps me organized and it's easy. **What do you dislike about RentRedi?** The 3 day hold on funds can be really confusing to tenants when they've paid but the money is still in their account. I had a deposit initiate and it failed even after the money hit my account. This was due to the long hold period and the tenant putting through 2 payments by mistake. Not a dislike but I would love to see receipt/ invoice OCR merged with REI HUB. To be able to scan a stack of receipts and be prompted to match them with transactions would be HUGE. It's a needle in a haystack of receipts to find a transaction or vice versa to match to. Microsoft Excel offers this in their PowerAutomate software and was a big comparison consideration. Ultimately I'm banking on comanies using more AI and more automation to incorporate this. I'll keep requesting it because I think it would be a HUGE benefit. **What problems is RentRedi solving and how is that benefiting you?** RentRedi is helping me do my own bookeeping in a more detailed and organized manner and it's helping me collect late fees more effectively. **Official Response from Crystal Abing:** > Thank you so much for your comprehensive review and for highlighting the outstanding aspects of our customer service! 🌟 We're delighted to hear that RentRedi has been a valuable addition to your property management toolkit and that the integration with eRentPayment and REIHUB has made such a positive impact on your operations. It's fantastic to know that you’re finding it easier to stay organized and manage your portfolio with our platform. We understand that transitioning from Excel and handling the "paper shuffle" can be a challenge, so we're thrilled that RentRedi is helping you streamline your processes. Regarding the 3-day hold on funds, we appreciate your feedback. We understand how this can be confusing for tenants, and we’re actively exploring ways to make this process clearer and more efficient. Thank you for sharing your experience with the deposit issue as well; it’s valuable insights like these that help us improve. Thank you again for your detailed feedback and for choosing RentRedi! If you ever have more questions or suggestions, please don’t hesitate to reach out. We’re here to support you as you expand your portfolio and continue your journey in property management. 😊 Best regards, The RentRedi Team ### 47. When it is time to take the reins, this helps! **Rating:** 5.0/5.0 stars **Reviewed by:** Lissette R. | Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about RentRedi?** Their responsiveness and eagerness to answer questions soar well above expectations. For all accounts, this fills the software and systems gap for landlords who want to self-manage. I fully expected the learning curve to be bumpy, bruising, and completely self-directed. The support was refreshing and has been much appreciated. **What do you dislike about RentRedi?** There is not much to dislike. I believe they even have a referral code with some savings for you. I am happy to look that up for you if you are considering their product. The price is very low with additional services available a la carte. I suppose those whom are not prepared for that part can find it discouraging. **What problems is RentRedi solving and how is that benefiting you?** RentRedi has helped my tenants with services and payment options that mimic those they had with my previous property manager at a fraction of the cost annually. Tenants enjoy some payment options at slightly lower fees. They also can access their accounts, report and schedule maintenance, and send communications directly through an app. https://app.rentredi.com/signUp/OUT879 **Official Response from Crystal Abing:** > Hi Lissette, we're so happy to hear that our customer service team was able to help you answer any questions you had and that you're able to see the benefits of managing with RentRedi! Thank you for this rating and review! ### 48. RentRedi doesn't work with all major browsers. They will NOT refund your money. **Rating:** 0.0/5.0 stars **Reviewed by:** Douglas K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about RentRedi?** There is no upside; I would not recommend it. **What do you dislike about RentRedi?** It does not work in Safari which is the main browser for Apple products. They do not tell you this on their website. They want you to run Chrome. If you have signed up for a year subscription they will not refund your money. Customer Support does nothing to resolve issues. This is a clear indication that their website builder is not making any effort to produce a product that work across all browsers. There is no preview function to preview your rental listing before publishing it to the public. This should be a basic function. Limited functionality relative to charging different types of deposits and whether they are refundable or not. For example, a pet deposit would be fairly standard. You can't define acceptable pet, acceptable breeds etc. you would have to write all of this information into the general description which isn't conducive for a clean listing that is easy for potential renter to scan for information. **What problems is RentRedi solving and how is that benefiting you?** The product has no benefit. **Official Response from Crystal Abing:** > Hi Douglas! Thank you for reaching out and letting us know about your experience. We take each customer's feedback seriously and have reached out to contact you for further clarification! ### 49. Exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Commercial Real Estate Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about RentRedi?** RentRedi is so user friendly that today is the first time after over a year of using RentRedi, that I needed to contact customer support and the support that I needed was for one of our new tenants that had not completed his application. I called RentRedi and chose the option of a callback when my turn in the queue came up. I received the callback as promised and Julia was great and listening and helping. What impressed me most was that she followed up with my tenant and then sent him an email and email to me too summarizing what she had done to assist. Thank you Julia and RentRedi! **What do you dislike about RentRedi?** So far, there isn't anything that I don't like about RentRedi. **What problems is RentRedi solving and how is that benefiting you?** Credit applications for new tenants. **Official Response from Crystal Abing:** > Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with RentRedi and found it so user-friendly. It's great to know that our support team could make a difference for you and your new tenant. Julia will be thrilled to hear your kind words! We always strive to ensure our customers get the help they need promptly and thoroughly, so it’s fantastic to hear that Julia’s follow-up and communication was useful for you. We appreciate your trust in us and look forward to continuing to support you and your tenants in the future. Thanks again for choosing RentRedi! 🚀 Best regards, The RentRedi Team ### 50. User friendly, great help **Rating:** 5.0/5.0 stars **Reviewed by:** katelyn b. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about RentRedi?** It was quick to get up and running when we listed a house a lot faster than expected. The staff was quick to support and help as I started. It keeps everything in one place I don't have to be up on my tenant to submit payment, they can set up auto pay **What do you dislike about RentRedi?** Nothing so far. I have not had any complaints so far. I started using it 3 months ago and it has been great so far **What problems is RentRedi solving and how is that benefiting you?** All in one place, quick tracked ach payments, auto payment to never forget **Official Response from Crystal Abing:** > Thank you for sharing your experience with RentRedi! We're delighted to hear that you found it quick and easy to get started, especially when listing your property. It's great that the support from our team helped you get up and running smoothly. We're also glad that the all-in-one platform and features like auto payments have made managing your property more convenient. Knowing that RentRedi is helping you keep everything organized without any hassles is exactly what we aim for. We’re thrilled that your experience has been positive so far, and we’re here to ensure it stays that way. Thanks again for your feedback and for choosing RentRedi! ## RentRedi Discussions - [Does RentRedi have a landlord referral program?](https://www.g2.com/discussions/32811-does-rentredi-have-a-landlord-referral-program) - 1 comment, 1 upvote - [What software do property managers use?](https://www.g2.com/discussions/rentredi-what-software-do-property-managers-use) - 1 comment - [What is the best software for landlords?](https://www.g2.com/discussions/what-is-the-best-software-for-landlords) - 1 comment - [View RentRedi pricing details and edition comparison](https://www.g2.com/products/rentredi/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+17%3A24%3A59+-0500&secure%5Bsession_id%5D=9c5e9157-5f6c-4400-88cd-9617011f98ed&secure%5Btoken%5D=5c7c8f405b3aa36307f2d7d1024d254fbeb6fb5e93491b199f22b0cd607e89ca&format=llm_user) ## RentRedi Features **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Document Management **Platform Interoperability** - Pre-Built Connectors **Building Operations** - Maintenance Service Requests - Service Portals - Building Announcements - Resource Reservations **Platform Additional Functionality** - Payment - Portal - Mobility - Cloud **Accounting** - Property Accounting - Online Payment - Company Financials - Dashboards **Platform Performance** - Reporting **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top RentRedi Alternatives - [TenantCloud](https://www.g2.com/products/tenantcloud/reviews) - 4.4/5.0 (276 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (258 reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - 4.1/5.0 (21 reviews)