Reachdesk Features
Logistics (4)
Direct Mail Design
This feature was mentioned in 203 Reachdesk reviews.
Features to design personalized mailers, such as postcards and letters.
CRM & Marketing Automation Integration
207 reviewers of Reachdesk have provided feedback on this feature.
Syncs campaign results and information directly with CRM or marketing automation tools.
Custom Batch Sizes
This feature was mentioned in 187 Reachdesk reviews.
Allows users to send custom batch sizes, from a single personalized mailer to large batches.
Delivery Speed
Based on 222 Reachdesk reviews.
Mail is dispatched and sent within a reasonable timeframe.
Testing & Tracking (3)
Mailing List Management
This feature was mentioned in 167 Reachdesk reviews.
Manage and segment mailing lists.
Dashboards & Reporting
This feature was mentioned in 205 Reachdesk reviews.
Analytics to track delivery, response, and returns of mail.
A/B Testing
142 reviewers of Reachdesk have provided feedback on this feature.
Test different mailers to different audiences to test what's most effective.
Platform Basics (11)
Warehousing
Based on 145 Reachdesk reviews.
Stores your company swag for you at a warehouse.
Procurement
This feature was mentioned in 140 Reachdesk reviews.
Manufactures or sources promotional products.
Fulfillment
154 reviewers of Reachdesk have provided feedback on this feature.
Delivers your swag to your desired location in bulk or individually.
Inventory Management
Based on 143 Reachdesk reviews.
Enables inventory alerts to keep track of company swag in real-time and can automatically order more.
Centralization
Brings together ABM audience creation, management, activation, and measurement all in one centralized platform.
Account Identification and Segmentation
Builds, defines, and segments targeted account audiences.
Lead-to-Account Matching
Matches leads to accounts for account-based marketing efforts.
Multichannel Engagement
Coordinates consistent and unified interactions across multiple channels, such as email, social media, website personalization, or direct mail.
Personalized Content and Messaging
Customizes tailored content and offerings that address specific interests or pain points for target accounts.
Gift Status Tracking
As reported in 327 Reachdesk reviews.
Ability to provide each gift status and recipient actions every step of the way.
Budgeting
299 reviewers of Reachdesk have provided feedback on this feature.
Provides the ability for businesses to set and assign budgets for account-based direct mail campaigns.
Reporting (2)
Spend
As reported in 150 Reachdesk reviews.
Gives a clear view of your promotional product spend and can tie back to users and teams.
Conversion Rates
As reported in 133 Reachdesk reviews.
Tracks conversion and ROI from swag giveaways.
Platform Additional Functionality (9)
Proof Portal
119 reviewers of Reachdesk have provided feedback on this feature.
Provides a portal to review promotional product proofs before finalizing an order.
Budgeting
133 reviewers of Reachdesk have provided feedback on this feature.
Sets up spending limits and budgets for each user or team.
CRM Integration
Based on 130 Reachdesk reviews.
Integrates with CRM software to enable automated swag shipments.
Other Integrations
This feature was mentioned in 97 Reachdesk reviews.
Other integrations that can include e-commerce platforms, marketing automation software, email marketing software and other marketing technology platforms.
API
Based on 86 Reachdesk reviews.
Automate your promotional product management with your applications or campaigns directly via an API.
Customer Advocacy Integration
This feature was mentioned in 91 Reachdesk reviews.
Integrates with Customer Advocacy platforms to enable real-time reward/swag fulfillment.
Swag Stores
103 reviewers of Reachdesk have provided feedback on this feature.
Creates customer facing or internal swag stores which lets people purchase your swag in real-time.
Inventory Management
As reported in 262 Reachdesk reviews.
Allows businesses to view their direct mail inventory in real time and receive alerts when inventory is low.
Warehouse and Fulfillment
As reported in 262 Reachdesk reviews.
Ability to store/warehouse gifts and complete the fulfillment of sending direct mail to every contact within targeted accounts.
Platform Data (3)
Measurement
Measure the influence and performance of ABM programs for each targeted audience.
Revenue Analytics
Provides a complete view of how all ABM programs drive revenue.
Conversion Rate Measurement
As reported in 267 Reachdesk reviews.
Ability to measure the conversion rate of accounts that can be attributed to account-based direct mail efforts.
Platform Additional Functionality (1)
Integrations
Ability to integrate with other martech software that helps account-based programs, including but not limited to CRM software, marketing automation software, buyer intent data tools, etc.
Rewards & Incentives (9)
Reward Catalog
124 reviewers of Reachdesk have provided feedback on this feature.
Offers an extensive catalog of gift cards which can be redeemed at a variety of merchants, retailers, etc.
Customization
Based on 121 Reachdesk reviews.
Allows users to customize their reward catalog and add personalized messages for reward recipients.
Bulk Ordering
Based on 115 Reachdesk reviews.
Allows users to order and send gift cards in bulk.
Budget Management
As reported in 114 Reachdesk reviews.
Includes features for managing budgets and funds for teams or individuals.
Dashboard
Based on 114 Reachdesk reviews.
Has a centralized dashboard for users to track reward deliveries, view account history, and take administrative actions.
Analytics & Reporting
This feature was mentioned in 112 Reachdesk reviews.
Offers reports and analytics dashboards to track funds, orders, deliveries, and redemptions.
User, Role, and Access Management
Based on 114 Reachdesk reviews.
Grants access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integrations
This feature was mentioned in 111 Reachdesk reviews.
Ability to integrate with other software solutions to automate the delivery of rewards and incentives.
Reward API
This feature was mentioned in 107 Reachdesk reviews.
Provides an API allowing business to integrate and automate rewards and incentives within their own application.
Agentic AI - Rewards and Incentives (2)
Cross-system Integration
25 reviewers of Reachdesk have provided feedback on this feature.
Works across multiple software systems or databases
Proactive Assistance
Based on 24 Reachdesk reviews.
Anticipates needs and offers suggestions without prompting
Agentic AI - Account-Based Orchestration Platforms (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Direct Mail Automation (6)
Autonomous Task Execution
Based on 20 Reachdesk reviews.
Capability to perform complex tasks without constant human input
Multi-step Planning
As reported in 18 Reachdesk reviews.
Ability to break down and plan multi-step processes
Cross-system Integration
20 reviewers of Reachdesk have provided feedback on this feature.
Works across multiple software systems or databases
Adaptive Learning
18 reviewers of Reachdesk have provided feedback on this feature.
Improves performance based on feedback and experience
Proactive Assistance
As reported in 22 Reachdesk reviews.
Anticipates needs and offers suggestions without prompting
Decision Making
Based on 18 Reachdesk reviews.
Makes informed choices based on available data and objectives
Artificial Intelligence (2)
AI-Powered Data Analysis
Monitors and analyzes a large amount of data points, such as buyer intent and engagement signals to help identify priority accounts or leads.
AI Personalization
Uses AI to automatically generate personalized emails, content, or messaging based on account intelligence and signals.





