Reachdesk Features
Logistics (4)
Direct Mail Design
Features to design personalized mailers, such as postcards and letters. This feature was mentioned in 189 Reachdesk reviews.
CRM & Marketing Automation Integration
Syncs campaign results and information directly with CRM or marketing automation tools. This feature was mentioned in 194 Reachdesk reviews.
Custom Batch Sizes
Allows users to send custom batch sizes, from a single personalized mailer to large batches. 166 reviewers of Reachdesk have provided feedback on this feature.
Delivery Speed
Based on 199 Reachdesk reviews. Mail is dispatched and sent within a reasonable timeframe.
Testing & Tracking (3)
Mailing List Management
Manage and segment mailing lists. This feature was mentioned in 164 Reachdesk reviews.
Dashboards & Reporting
Based on 186 Reachdesk reviews. Analytics to track delivery, response, and returns of mail.
A/B Testing
Test different mailers to different audiences to test what's most effective. This feature was mentioned in 142 Reachdesk reviews.
Platform Basics (11)
Warehousing
Stores your company swag for you at a warehouse. 142 reviewers of Reachdesk have provided feedback on this feature.
Procurement
Manufactures or sources promotional products. 140 reviewers of Reachdesk have provided feedback on this feature.
Fulfillment
Delivers your swag to your desired location in bulk or individually. This feature was mentioned in 151 Reachdesk reviews.
Inventory Management
As reported in 143 Reachdesk reviews. Enables inventory alerts to keep track of company swag in real-time and can automatically order more.
Centralization
Brings together ABM audience creation, management, activation, and measurement all in one centralized platform.
Account Identification and Segmentation
Builds, defines, and segments targeted account audiences.
Lead-to-Account Matching
Matches leads to accounts for account-based marketing efforts.
Multichannel Engagement
Coordinates consistent and unified interactions across multiple channels, such as email, social media, website personalization, or direct mail.
Personalized Content and Messaging
Customizes tailored content and offerings that address specific interests or pain points for target accounts.
Gift Status Tracking
Ability to provide each gift status and recipient actions every step of the way. 321 reviewers of Reachdesk have provided feedback on this feature.
Budgeting
As reported in 298 Reachdesk reviews. Provides the ability for businesses to set and assign budgets for account-based direct mail campaigns.
Reporting (2)
Spend
As reported in 151 Reachdesk reviews. Gives a clear view of your promotional product spend and can tie back to users and teams.
Conversion Rates
Tracks conversion and ROI from swag giveaways. 134 reviewers of Reachdesk have provided feedback on this feature.
Platform Additional Functionality (9)
Proof Portal
Provides a portal to review promotional product proofs before finalizing an order. 120 reviewers of Reachdesk have provided feedback on this feature.
Budgeting
Based on 134 Reachdesk reviews. Sets up spending limits and budgets for each user or team.
CRM Integration
Based on 130 Reachdesk reviews. Integrates with CRM software to enable automated swag shipments.
Other Integrations
Other integrations that can include e-commerce platforms, marketing automation software, email marketing software and other marketing technology platforms. This feature was mentioned in 98 Reachdesk reviews.
API
Automate your promotional product management with your applications or campaigns directly via an API. 86 reviewers of Reachdesk have provided feedback on this feature.
Customer Advocacy Integration
Based on 92 Reachdesk reviews. Integrates with Customer Advocacy platforms to enable real-time reward/swag fulfillment.
Swag Stores
Creates customer facing or internal swag stores which lets people purchase your swag in real-time. This feature was mentioned in 102 Reachdesk reviews.
Inventory Management
Allows businesses to view their direct mail inventory in real time and receive alerts when inventory is low. This feature was mentioned in 262 Reachdesk reviews.
Warehouse and Fulfillment
Based on 262 Reachdesk reviews. Ability to store/warehouse gifts and complete the fulfillment of sending direct mail to every contact within targeted accounts.
Platform Data (3)
Measurement
Measure the influence and performance of ABM programs for each targeted audience.
Revenue Analytics
Provides a complete view of how all ABM programs drive revenue.
Conversion Rate Measurement
Ability to measure the conversion rate of accounts that can be attributed to account-based direct mail efforts. This feature was mentioned in 267 Reachdesk reviews.
Platform Additional Functionality (1)
Integrations
Ability to integrate with other martech software that helps account-based programs, including but not limited to CRM software, marketing automation software, buyer intent data tools, etc.
Rewards & Incentives (9)
Reward Catalog
Offers an extensive catalog of gift cards which can be redeemed at a variety of merchants, retailers, etc. This feature was mentioned in 117 Reachdesk reviews.
Customization
Based on 115 Reachdesk reviews. Allows users to customize their reward catalog and add personalized messages for reward recipients.
Bulk Ordering
Based on 113 Reachdesk reviews. Allows users to order and send gift cards in bulk.
Budget Management
As reported in 113 Reachdesk reviews. Includes features for managing budgets and funds for teams or individuals.
Dashboard
As reported in 111 Reachdesk reviews. Has a centralized dashboard for users to track reward deliveries, view account history, and take administrative actions.
Analytics & Reporting
As reported in 111 Reachdesk reviews. Offers reports and analytics dashboards to track funds, orders, deliveries, and redemptions.
User, Role, and Access Management
Based on 113 Reachdesk reviews. Grants access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integrations
Ability to integrate with other software solutions to automate the delivery of rewards and incentives. This feature was mentioned in 108 Reachdesk reviews.
Reward API
Provides an API allowing business to integrate and automate rewards and incentives within their own application. 107 reviewers of Reachdesk have provided feedback on this feature.
Agentic AI - Rewards and Incentives (2)
Cross-system Integration
Based on 24 Reachdesk reviews. Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting This feature was mentioned in 24 Reachdesk reviews.
Agentic AI - Account-Based Orchestration Platforms (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Direct Mail Automation (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 20 reviewers of Reachdesk have provided feedback on this feature.
Multi-step Planning
Ability to break down and plan multi-step processes This feature was mentioned in 18 Reachdesk reviews.
Cross-system Integration
Based on 18 Reachdesk reviews. Works across multiple software systems or databases
Adaptive Learning
Based on 18 Reachdesk reviews. Improves performance based on feedback and experience
Proactive Assistance
As reported in 18 Reachdesk reviews. Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives This feature was mentioned in 18 Reachdesk reviews.
Artificial Intelligence (2)
AI-Powered Data Analysis
Monitors and analyzes a large amount of data points, such as buyer intent and engagement signals to help identify priority accounts or leads.
AI Personalization
Uses AI to automatically generate personalized emails, content, or messaging based on account intelligence and signals.





