RAYNET CRM Reviews & Product Details

I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content. RAYNET CRM helps me keep daily work organized without making things complicated. I regularly manage patient follow ups, consultation related activities, content planning, and communication, so having everything in one place is very useful. Getting started was easy and implementation did not require much effort. Creating contacts, managing activities, scheduling follow-ups, and reviewing previous interactions felt straightforward from the beginning. I use it regularly because it helps me keep track of ongoing work without maintaining separate notes and files.

One thing I find useful is that contacts, activities, calendar events, meetings, documents, and communication history are connected together. When I need to review a previous discussion, check follow-up activities, or find important information, everything is easier to access. The task management and reminder features are also helpful because they help me stay on top of patient follow-ups and routine work. I also like that deals, activity tracking, reporting, and document management are available in the same system. For my health education work, it helps me keep content-related activities and planning tasks organized as well. The number of features feels practical for day to day work without making the system feel difficult to use. Performance has been good during regular use, and it fits well into my workflow. Overall, RAYNET CRM helps me stay organized, manage follow-ups more efficiently, and keep clinic and content-related activities structured and easier to manage. Review collected by and hosted on G2.com.

I like that most information is connected, but when there are many activities, contacts, and records, finding a very specific item can occasionally take a few extra clicks. It does not happen often, but during busy workdays I notice it sometimes. Also, the reporting tools are useful, but for more specific analysis I sometimes need to spend extra time adjusting filters and views. The information is available, but creating a highly customized report can take a little more effort than expected. Review collected by and hosted on G2.com.

Its Germany-located servers are a huge win for GDPR and customs audits; I never need extra archives to verify data residency. The native cross-border data transfer forms cut my admin load, and custom CSRD fields attach supplier sustainability metrics straight to partner profiles. Exports come pre-formatted for EU disclosure filings, and the German support team understands our trade compliance pain points far better than foreign CRM providers. Review collected by and hosted on G2.com.

There are no ready-made report templates built for formal CSRD sustainability submissions. Uploading large batches of supplier data runs slow and frequently breaks our custom sustainability tags. It would also be critical to offer after-hours German compliance support for sudden audit or customs deadlines. Review collected by and hosted on G2.com.

As a core business management platform, RAYNET CRM unifies our entire customer and partner management workflow. Its biggest strength lies in being fully optimized for German local IT service enterprises, with native GDPR-compliant data management functions built right in. It comes with ready-to-use practical modules including IT service contract administration, SLA progress monitoring and multi-level partner management, so our team barely needs extra customization to match our daily business processes. It delivers extremely smooth connection with Microsoft 365. All work emails, schedule arrangements and shared team files can be directly bound to corresponding client profiles, which saves us plenty of repetitive manual entry work. Team members can check complete client interaction records in one place effortlessly, greatly improving internal collaboration efficiency. Besides, the official onboarding guidance is clear and professional, letting us finish basic deployment quickly. Review collected by and hosted on G2.com.

The system’s built-in report functions are relatively simple, unable to generate refined customized data charts targeting IT service industry core indicators such as service fulfillment rate and contract renewal cycle. We have to export raw data and reorganize it externally for deep data analysis. The mobile client remains plain in practical use, lacking stable offline working mode and fast real-time data synchronization, which cannot well satisfy the daily office demands of our on-site business staff. Moreover, its accessible third-party application connectors are not rich enough, and we have to spend extra manpower developing docking interfaces for some of our commonly used business tools. Review collected by and hosted on G2.com.

I like that RAYNET CRM is simple and straightforward while covering everything our small team needs. It's easy to learn and use, with a clean and intuitive interface—no messy menus or confusing navigation. Our team picked it up quickly without needing extensive training, which is a big plus for us. The platform loads quickly and remains stable, with no lag, freezing, or glitches, even with multiple tabs open. This dependability means we can rely on it without interruptions. The simplicity means we can just use the tool without fighting it, leading to higher adoption and consistent updates across the team. As a result, we can easily track our sales pipeline, know the status of deals, who needs follow-up, and what's next, without endless data digging. Review collected by and hosted on G2.com.

We've also noticed that customer support, while friendly, can be slow at times. Responses aren't always instant, and some more complex questions take a few back-and-forths to resolve. For a small team that relies on the tool daily, faster support would be helpful. Review collected by and hosted on G2.com.

The best thing is that their interface is intuitive and clean. Their pipeline and deal management are very strong, combined with their activity tracking. Their sales and workflows are very deeply customizable. Solid reporting for sales performance tracking is also an efficient feature in this platform. Review collected by and hosted on G2.com.

Their automation features are not as advanced as those of other enterprise CRMs. Their marketing automation capabilities are also not very well structured. Their integration ecosystem is very small and limited to a few apps, so the options are very limited. Certain reports also need manual customisation. Review collected by and hosted on G2.com.

Overview of clients, business cases, etc. Review collected by and hosted on G2.com.

That they can't make an offer without creating a business case. Review collected by and hosted on G2.com.

I like how RAYNET CRM serves as a central hub for managing relationships and sales work, helping me track contracts and companies, sales pipeline, meetings, and customer history. I appreciate that there is no more scattered data in Excel, notes, or email threads. I really like that everything is in one place. I find features like deal tracking, activity planning, and dashboards valuable. The initial setup was easy too. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

I use RAYNET CRM to centralize customer data and streamline sales processes. It helps me track potential sales, visualize deal stages, and forecast revenue. I really appreciate the automation of routine work; it supports workflow automation by automatically creating tasks and sending notifications to reduce manual work. The initial setup of RAYNET CRM was pretty easy. Review collected by and hosted on G2.com.

I think RAYNET CRM could use broader integration and some UI & UX polish. Review collected by and hosted on G2.com.

Raynet CRM does many great things and can offer tools for different situations. For us, an overview of leads, business cases and all the related information is critical. All this information is provided clearly and can be easily worked with. This makes working in a team simple, and data is not lost. One of the things I also find interesting is Raynet's ability to create sub-windows within a single browser window. What I like is the speed of the application itself. I've probably never had a time when I got stuck somewhere in the application, even when performing operations over hundreds of records. As the last point, it is worth mentioning that Raynet is constantly working on the whole application (there are updates to the application multiple times a month). All in all, Raynet gives me a clear overview of where all our business activities are, making us faster and more efficient as a team. We've been using Raynet since 2014 and I think that in itself is a testament to how happy we are with the tool. Review collected by and hosted on G2.com.

Until recently, I missed some of the filtering options, either over business cases or leads. Also, I was not too fond of the old business board UI. However, both of these points were resolved by Raynet in 2021, so this is no longer the case. Review collected by and hosted on G2.com.

What is unique about Raynet is that you don't get just an awesome tool, but you'll become a part of Raynet community. You will get encouraged and inspired to be a better salesman and business developer. Their online lectures and presentations are amazing. Review collected by and hosted on G2.com.

I didn't like the design of the app, but recently the Raynet team redesigned the whole application. It now uses the screen space much more effectively. I don't see any shortcomings now. Review collected by and hosted on G2.com.