Best Disaster Recovery as a Service (DRaaS) Solutions

How Many Disaster Recovery as a Service (DRaaS) Solutions Products Does G2 Track?

Total Products under this Category: 97

Category Stats (Aug 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rubrik (+0.15%) - Among all products in this category, Rubrik recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Disaster Recovery as a Service (DRaaS) Solutions Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 5,100+ Authentic Reviews
  • 97+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Disaster Recovery as a Service (DRaaS) Solutions

G2 Grid® for Disaster Recovery as a Service (DRaaS) Solutions plotting products by satisfaction and market presence

Highlighted products: Rubrik, Druva Data Security Cloud, Datto SIRIS, VMware Live Recovery (VLR), Cove Data Protection, Google Backup and DR service, Commvault Cloud Rewind, and Azure Site Recovery.

Underlying data: [Grid® JSON](https://www.g2.com/categories/disaster-recovery-as-a-service-draas/grids.json?focus%5B%5D=rubrik&focus%5B%5D=druva-data-security-cloud&focus%5B%5D=kaseya-datto-siris&focus%5B%5D=vmware-live-recovery-vlr&focus%5B%5D=cove-data-protection&focus%5B%5D=google-backup-and-dr-service&focus%5B%5D=commvault-cloud-rewind&focus%5B%5D=azure-site-recovery)

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Rubrik

Rubrik is the leading cyber resilience and data protection company with a mission to secure the world’s data. Rubrik pioneered Zero Trust Data SecurityTM to help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, built with a Zero Trust design and powered by machine learning, delivers complete cyber resilience in a single platform across enterprise, cloud, and SaaS. Rubrik’s platform automates data policy management and enforcement, safeguards sensitive data, delivers data threat analytics and response, and orchestrates rapid cyber and operational recovery.

Average Rating: 4.6/5.0

Total Reviews: 280

How Do G2 Users Rate Rubrik?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 7.5/10 (Category avg: 9.0/10)

Who Is the Company Behind Rubrik?

  • Seller: Rubrik
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Palo Alto, California
  • Twitter: @rubrikInc
    44,021 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,110 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: System Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 48% Large, 34% Medium

What Do G2 Reviewers Say About Rubrik?

AI-generated summary from verified user reviews

Pros
  • Users find Rubrik's ease of use and intuitive setup significantly streamline backup and recovery management.
  • Users value how Rubrik’s backup solutions provide ease of implementation and efficient management without impacting applications.
  • Users appreciate the reliability of Rubrik, ensuring dependable backups and robust data protection with ease of use.
  • Users appreciate the backup efficiency of Rubrik, enabling seamless server and database protection with minimal impact.
  • Users love Rubrik's user-friendly interface, making navigation and recovery processes efficient and straightforward.
Cons
  • Users find Rubrik to be expensive, yet acknowledge that its value often justifies the high cost.
  • Users find the limited features of Rubrik restricting their backup and reporting capabilities, impacting overall functionality.
  • Users find the complexity of advanced features and integrations with Microsoft 365 data somewhat overwhelming and cumbersome.
  • Users find missing features like limited database support and inadequate search options in Rubrik, hindering functionality.
  • Users express concern over the cost management of Rubrik, particularly during yearly renewal processes.

What Are Recent G2 Reviews of Rubrik?

What Are G2 Users Discussing About Rubrik?

Druva Data Security Cloud

Over the past decade, data risks have diversified, shifting data protection’s role from a passive last line of defense to an active data partner in responding to and recovering from diverse data risks. Traditionally, backup solutions aimed to secure against system risks such as hardware and application failures. However, with cloud making infrastructure redundant and applications becoming more resilient, risks have shifted from infrastructure to the data layer. While security tools play a critical role in creating defensive layers to secure the enterprise perimeter, some threats inevitably breach these defenses. Legacy backup approaches typically resorted to brute force recovery, but modern incident response demands a thorough analysis of the breach's scope, impact, and remediation strategies before recovery can occur. Data security is essential in this process, providing deep data insights that, when combined with perimeter security data, drive comprehensive and effective data-powered incident response. Druva bolsters enterprise data defense with the Data Security Cloud, a 100% SaaS, fully-managed platform that enhances protection, monitoring, and recovery. Druva ensures secure and clean recovery through air-gapped immutable backups, and advanced anomaly detection facilitates early threat identification. The platform's integrated response capabilities allow organizations to assess and address threats promptly, and bounce back to clean data without loss. By combining these features, Druva complements existing perimeter defenses, providing a seamless, comprehensive solution that simplifies the response and recovery process and ensures robust protection against modern threats. About Druva Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by over 7,500 customers, including 65 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world.

Average Rating: 4.7/5.0

Total Reviews: 728

How Do G2 Users Rate Druva Data Security Cloud?

  • Service Provision: 9.4/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 9.4/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Druva Data Security Cloud?

  • Seller: Druva
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Sunnyvale, CA
  • Twitter: @druvainc
    19,122 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,367 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 59% Medium, 34% Large

What Do G2 Reviewers Say About Druva Data Security Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Druva Data Security Cloud, appreciating its simple, fast, and reliable functionality.
  • Users love the ease of use of Druva Data Security Cloud, appreciating its user-friendly interface and quick recovery options.
  • Users find the easy deployment and user-friendly interface of Druva Data Security Cloud enhances their backup and recovery experience.
  • Users highly value the excellent customer support from Druva, enhancing their overall experience and satisfaction.
  • Users value the consistent backup frequency of Druva Data Security Cloud, ensuring reliable protection and fast restores.
Cons
  • Users express concern over the lack of backup options like bare metal and on-premises support in Druva.
  • Users are frustrated by the new storage limitations imposed on previously unlimited accounts, affecting their data management.
  • Users find the product expensive due to fast-growing costs associated with terabyte billing and bundled pricing.
  • Users find the lack of backup options limiting, wishing for better integration and bare metal features.
  • Users feel the limited features of Druva Data Security Cloud hinder its functionality and integration potential.

What Are Recent G2 Reviews of Druva Data Security Cloud?

What Are G2 Users Discussing About Druva Data Security Cloud?

Datto SIRIS

Datto SIRIS is an all-in-one BCDR solution built for MSPs to efficiently prevent data loss and minimize downtime. Utilizing a cloud-first approach, MSPs can offer their clients local backup and recovery with a secure, cloud-based repository and full disaster recovery in the cloud. All of this administered from a multi-tenant cloud portal that allows MSPs to view, manage and recover client data from a single interface. Simplicity is a guiding design principle for SIRIS. From deployment flexibility that spans a software-only implementation to hardened backup appliances, MSPs can implement the solution that fits their client’s requirements. SIRIS cross-platform support enables MSPs to protect their client’s data anywhere it lives, from physical servers to virtual machines running Windows Server or Linux. Innovative features include: • Inverse Chain Technology™ for reliable backup • Patented ransomware scanning • Patented Screenshot Verification for recovery assurance • Intuitive Recovery Launchpad for failproof recovery • Patented Fast Failback™ to primary system after a disaster • Instant virtualization recovery, local or in the cloud SIRIS Explainer: https://www.youtube.com/watch?v=C5We4VpRqOA

Average Rating: 4.6/5.0

Total Reviews: 281

How Do G2 Users Rate Datto SIRIS?

  • Service Provision: 9.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 9.3/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Datto SIRIS?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,471 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 66% Small, 28% Medium

What Do G2 Reviewers Say About Datto SIRIS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Datto SIRIS, highlighting its straightforward setup and reliable performance.
  • Users value the reliability of Datto SIRIS, consistently experiencing uninterrupted service and exceptional support.
  • Users appreciate the dependable and straightforward backup solutions of Datto SIRIS, ensuring peace of mind and rapid recovery.
  • Users value the quick and easy data recovery of Datto SIRIS, appreciating its simple setup and usability.
  • Users praise the smooth and reliable backup frequency of Datto SIRIS, enabling quick and efficient restores.
Cons
  • Users feel that Datto SIRIS is expensive, with limited innovation since 2018, impacting overall value.
  • Users note the high pricing of Datto SIRIS, coupled with a lack of recent innovation, as a downside.
  • Users face backup issues with Datto SIRIS, including difficulty in viewing backups and challenges during recovery.
  • Users find that the restore issues require extra effort and complicate the recovery of files and VMs.
  • Users express frustration with the poor customer support, highlighting slow response times and unresolved issues.

What Are Recent G2 Reviews of Datto SIRIS?

What Are G2 Users Discussing About Datto SIRIS?

VMware Live Recovery (VLR)

Protect your data, minimize downtime and reduce costs with optimized disaster recovery (DR) that’s easily accessible on demand and delivered as a SaaS solution. VMware Live Recovery's ransomware recovery feature ensures confident ransomware recovery with a plan that rapidly restores critical apps and supports resiliency. Efficiently identify points of recovery to run rapid recovery point validations.

Average Rating: 4.5/5.0

Total Reviews: 131

How Do G2 Users Rate VMware Live Recovery (VLR)?

  • Service Provision: 8.2/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 8.3/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind VMware Live Recovery (VLR)?

  • Seller: Broadcom
  • Year Founded: 1991
  • HQ Location: San Jose, CA
  • Twitter: @broadcom
    63,909 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    55,094 employees on LinkedIn®
  • Ownership: NASDAQ: CA

Who Uses This Product?

  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 41% Medium, 40% Large

What Do G2 Reviewers Say About VMware Live Recovery (VLR)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of recovery with VMware Live Recovery, highlighting quick management and setup for critical environments.
  • Users appreciate the ease of use of VMware Live Recovery, finding it simple to manage and set up critical environments.
  • Users value the minimal downtime during recovery with VMware Live Recovery, enhancing efficiency in critical environments.
  • Users appreciate the full automation for disaster recovery, simplifying processes with a single button push for quick recovery.
  • Users highlight the easy setup of VMware Live Recovery, ensuring quick and effective protection for their environments.
Cons
  • Users find the complex setup of VMware Live Recovery challenging and wish for a simpler process.
  • Users find the licensing complexity of VMware Live Recovery confusing, especially when integrating with other solutions.
  • Users note that VMware Live Recovery is expensive, making it challenging for smaller businesses to afford.
  • Users find the difficult learning process challenging, requiring specialized knowledge for effective deployment and operation.
  • Users find the high licensing costs of VMware Live Recovery challenging, especially for small and medium-sized enterprises.

What Are Recent G2 Reviews of VMware Live Recovery (VLR)?

What Are G2 Users Discussing About VMware Live Recovery (VLR)?

Cove Data Protection

Cove Data Protection, from N-able, is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365™, all managed from a multitenant web-based dashboard. Cove was created and optimized for the cloud, so incremental backups are up to 60 times smaller than with traditional image backup products. This allows you to back up more often, and the SaaS delivery format reduces administrative time, lowering your cost of service delivery. Storage in our private cloud is included, with data centers worldwide.

Average Rating: 4.5/5.0

Total Reviews: 428

How Do G2 Users Rate Cove Data Protection?

  • Service Provision: 8.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 8.8/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Cove Data Protection?

  • Seller: N-able
  • Company Website:
  • HQ Location: Morrisville, North Carolina
  • Twitter: @Nable
    15,859 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,287 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: President, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 72% Small, 21% Medium

What Do G2 Reviewers Say About Cove Data Protection?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Cove Data Protection, simplifying backup management and improving operational efficiency.
  • Users find Cove Data Protection's backup reliability and simplicity invaluable for efficient endpoint data management and restores.
  • Users highlight the reliability of Cove Data Protection, consistently reporting successful backups and quick recovery times.
  • Users value the quick backup initiation of Cove Data Protection, ensuring swift protection for their clients' vital data.
  • Users highlight the easy setup of Cove Data Protection, seamlessly integrating and requiring minimal interaction for successful backups.
Cons
  • Users report backup issues with Cove Data Protection, including difficulties with separate backups and internet reliability.
  • Users face backup failures due to components not being separable and occasional random errors affecting reliability.
  • Users find the data restore process cumbersome and seek a more straightforward solution for better efficiency.
  • Users express concern over the lack of backup options with Cove Data Protection, affecting data accessibility and peace of mind.
  • Users find the restoration process cumbersome and wish for a simpler, more efficient recovery experience.

What Are Recent G2 Reviews of Cove Data Protection?

What Are G2 Users Discussing About Cove Data Protection?

Google Backup and DR service

Google Cloud's Backup and Disaster Recovery (DR) Service is a secure, centrally managed solution designed to protect Google Cloud workloads from malicious or accidental data loss. It offers comprehensive backup and recovery capabilities for Compute Engine virtual machines (VMs), VMware VMs, databases, and file systems, ensuring data integrity and business continuity. Key Features and Functionality: - Immutable Backup Vaults: Store backup data in secure, Google-managed environments that prevent modification or early deletion, providing self-contained, indelible backups. - Centralized Management Interface: Manage a wide range of workloads through a unified dashboard integrated directly into the Google Cloud console, simplifying backup operations. - Comprehensive Monitoring and Alerts: Gain real-time visibility into backup operations with detailed monitoring, customizable alerts, and reporting to ensure compliance and operational insights. - Integration with Automation Tools: Utilize gcloud CLI, APIs, or Terraform to automate backup processes at scale, seamlessly incorporating them into existing infrastructure-as-code workflows. Primary Value and Problem Solved: The Backup and DR Service addresses the critical need for robust data protection by safeguarding against data loss due to cyberattacks, user errors, or system failures. By providing immutable backups and centralized management, it enhances cyber resilience, ensures compliance with data protection regulations, and facilitates rapid recovery to maintain business continuity. This service reduces operational burdens and integrates smoothly with existing workflows, offering a reliable and efficient solution for data backup and disaster recovery needs.

Average Rating: 4.6/5.0

Total Reviews: 22

How Do G2 Users Rate Google Backup and DR service?

  • Service Provision: 8.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 8.7/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Google Backup and DR service?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • Twitter: @google
    31,899,995 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    341,888 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG

Who Uses This Product?

  • Company Size: 48% Small, 43% Medium

What Do G2 Reviewers Say About Google Backup and DR service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Google Backup and DR, appreciating its seamless setup and reliable performance.
  • Users appreciate the easy setup of Google Backup and DR, making backups seamless and reliable for all workloads.
  • Users appreciate the seamless reliability of Google Backup and DR, providing peace of mind with effortless background backups.
  • Users appreciate the simplicity and reliability of Google Backup and DR, enjoying effortless setup and smooth backup processes.
  • Users value the affordable pricing of Google Backup and DR service, finding it cost-effective for their needs.
Cons
  • Users find the pricing confusing, as costs for storage and network usage accumulate unexpectedly over time.
  • Users find the user interface complex, making initial configuration challenging, especially for newcomers to Google Cloud.
  • Users find the initial setup complex, especially those new to Google Cloud, impacting their overall experience.
  • Users find the higher tiers costly for advanced cross-cloud DR and high throughput, affecting overall accessibility.
  • Users find the inadequate reporting of Google Backup and DR frustrating, hindering effective management of their backups.

What Are Recent G2 Reviews of Google Backup and DR service?

Commvault Cloud Rewind

Cloud application downtime causes organizations significant costs, risks, and reputation. Applications experience downtime due to ransomware attacks, cloud misconfigurations, zone-level cloud service failures, natural disasters, region failures, or simply human error. Traditional backup & recovery or DR products do not auto-program your cloud services to recover your distributed cloud environments from downtime, costing organizations precious time, labor, revenue, and reputation. With Appranix integrated Backup and DR-as-a-Service, you can backup an entire application environment resources such as VMs, Containers/K8s, Cloud Volumes, Security Groups, Elastic IPs, Elastic File Systems, Network interfaces, VPCs, Routes, Load Balancer, RDS, and their dependencies and configurations using policies. Appranix leverages all the cloud-native data management for rapid copy management - backup, replication, ransomware vaulting, and recovery with much better RPO and RTO. Appranix automatically programs your environment resources and dependencies using native Infrastructure-as-Code for guaranteed recovery. All your data at a particular point in time will be recovered in the same production VPC or across to another isolated recovery environment (IRE). Recover with a single click seven to eight layers of distributed application stacks with no help from your developers, network admins, system, and database administrators at the time of dire need. Book a meeting for a demo - https://calendly.com/appranix-team/30min.

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Commvault Cloud Rewind?

  • Service Provision: 10.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 8.3/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Commvault Cloud Rewind?

  • Seller: Commvault
  • Year Founded: 1996
  • HQ Location: Eatontown, New Jersey, United States
  • Twitter: @Commvault
    64,666 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,496 employees on LinkedIn®
  • Ownership: NasdaqGS:CVLT

Who Uses This Product?

  • Company Size: 39% Small, 33% Large

What Are Recent G2 Reviews of Commvault Cloud Rewind?

What Are G2 Users Discussing About Commvault Cloud Rewind?

Azure Site Recovery

Recovery plans are simple to create through the Azure management portal, where they are stored. The plans can be as simple or as advanced as your business requirements demand, including the execution of custom Windows PowerShell scripts and pauses for manual interventions.

Average Rating: 4.7/5.0

Total Reviews: 34

How Do G2 Users Rate Azure Site Recovery?

  • Service Provision: 8.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 9.2/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Azure Site Recovery?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    231,632 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Large, 36% Medium

What Are Recent G2 Reviews of Azure Site Recovery?

What Are G2 Users Discussing About Azure Site Recovery?

Axcient x360Recover

Axcient x360Recover is the most reliable, flexible and cost-effective business continuity and disaster recovery (BCDR) solution for MSPs and the SMBs they serve. With x360Recover you can comprehensively protect data from cyberthreats like ransomware or risks like accidental deletion with a solution that is simple to deploy and manage. Delivered as a flexible direct-to-cloud or appliance-based deployment, x360Recover can cover nearly all modern backup and recovery use cases—including appliance, server, and cloud-to-cloud—with a solution built on Axcient's proprietary Chain-Free backup technology and including features like AirGap, AutoVerify, Virtual Office, and PSA/RMM integration. By eliminating the pains and inefficiencies of chain management, Axcient dramatically simplifies management and can include worry-free data storage and retention by default. Innovative features mean backup integrity is automatically verified, and one or more systems can be virtualized almost instantly. x360Recover delivers an RPO of 15 minutes and an RTO of less than 1 hour.

Average Rating: 4.6/5.0

Total Reviews: 129

How Do G2 Users Rate Axcient x360Recover?

  • Service Provision: 9.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 9.1/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Axcient x360Recover?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 77% Small, 25% Medium

What Do G2 Reviewers Say About Axcient x360Recover?

AI-generated summary from verified user reviews

Pros
  • Users value the quick and knowledgeable support of Axcient x360Recover, making setup and backups seamless.
  • Users find that the data recoveries are effective, although the process can be somewhat challenging.
  • Users note that recoveries are complete, highlighting the effectiveness of Axcient x360Recover despite some difficulties.
  • Users find the setup ease of Axcient x360Recover beneficial for quickly backing up PCs and Servers.
Cons
  • Users find the recovery process inefficient, making it challenging to complete recoveries smoothly.
  • Users find the restore issues with Axcient x360Recover make recoveries more difficult to complete.

What Are Recent G2 Reviews of Axcient x360Recover?

What Are G2 Users Discussing About Axcient x360Recover?

Unitrends Backup and Recovery

Unitrends Data Center Backup and Recovery offers a Unified BCDR solution enabling our users to address the challenges of today with a complete, agile solution designed to backup, secure and recover all workloads. The platform encompasses protection for traditional data center infrastructure as well as cloud-based IaaS workloads, SaaS applications and the data being generated on endpoint devices such as laptops and PCs. Purposeful integrations with security tools provide end-to-end protection against cybercrime and human error, while automation and artificial intelligence is injected into the platform to simplify complex systems and provide a unified experience with visibility across a complete backup infrastructure.

Average Rating: 4.2/5.0

Total Reviews: 443

How Do G2 Users Rate Unitrends Backup and Recovery?

  • Service Provision: 8.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 8.8/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Unitrends Backup and Recovery?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,471 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Network Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 61% Medium, 28% Small

What Do G2 Reviewers Say About Unitrends Backup and Recovery?

AI-generated summary from verified user reviews

Pros
  • Users value the agent/appliance-based system of Unitrends Backup, enhancing security against ransomware and simplifying management.
  • Users value the reliability of Unitrends Backup and Recovery, ensuring backups work flawlessly with excellent support.
  • Users praise Unitrends for its exceptional customer support, noting quick and professional assistance when needed.
  • Users value the intuitive user interface for managing backups smoothly and effectively, enhancing their overall experience.
  • Users praise the reliable backup frequency of Unitrends Backup, ensuring seamless data protection without issues.
Cons
  • Users often struggle with poor customer support, experiencing delays and frustrations due to lack of troubleshooting assistance.
  • Users face backup issues with complex setups and lack of troubleshooting support, making the experience frustrating and inefficient.
  • Users find the user interface challenging, suggesting improvements for easier navigation and report customization.
  • Users find the poor interface design of Unitrends Backup and Recovery frustrating and difficult to navigate daily.
  • Users struggle with missing features like intuitive UI and flexible device management, impacting daily operations and efficiency.

What Are Recent G2 Reviews of Unitrends Backup and Recovery?

What Are G2 Users Discussing About Unitrends Backup and Recovery?

HYCU

HYCU is the #1 AI Resilience Company. With one platform covering 100+ workloads across AI systems, SaaS applications, cloud environments, and on-premises infrastructure, HYCU eliminates the complexity and cost of out-of-phase data protection operations. With HYCU R-Cloud, organizations protect any workload, recover data to a location of their choice, and connect that data to streamline compliance and governance. When disruption strikes, they resume operations quickly and securely. Data anywhere, protected everywhere. What HYCU protects SaaS applications: Microsoft 365, iManage Cloud, Jira, Confluence, GitHub, Box, and 100+ additional applications. Identity & Access Management: Microsoft Entra ID, Okta, AWS IAM, and other IAM platforms. Cloud-native workloads: AWS, Google Cloud, and Microsoft Azure, including instances, storage buckets, databases, Amazon VPC, and AWS Route 53. On-premises and hybrid: Native, agentless protection for Nutanix, VMware, Dell, and NetApp with a software-only approach and complete storage flexibility. Core capabilities Backup and recovery · Disaster recovery · File-level and granular recovery · Data migration and mobility · Compliance and governance · SaaS data estate visualization Why HYCU 100% automated data protection, free from third-party risk. Competitive, transparent pricing with no lock-in. Trusted by thousands of enterprises and government agencies in 78 countries. 440+ partners worldwide.

Average Rating: 4.7/5.0

Total Reviews: 148

How Do G2 Users Rate HYCU?

  • Service Provision: 9.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 9.0/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind HYCU?

  • Seller: HYCU
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Boston, US
  • Twitter: @HYCUInc
    5,109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    245 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 53% Medium, 23% Small

What Do G2 Reviewers Say About HYCU?

AI-generated summary from verified user reviews

Pros
  • Users praise HYCU for its ease of use, highlighting quick setup, intuitive interface, and seamless integrations.
  • Users value the comprehensive backup solution of HYCU, simplifying management across their entire SaaS portfolio seamlessly.
  • Users highlight the excellent customer support of HYCU, noting responsiveness and assistance during setup and issue resolution.
  • Users value HYCU for its seamless integration and simplicity, enabling efficient management of SaaS backups effortlessly.
  • Users love the easy setup of HYCU, enabling quick deployment and seamless integration with Nutanix.
Cons
  • Users feel the limited features of HYCU hinder performance compared to more robust competitors in the market.
  • Users note the storage limitations of HYCU, expressing a desire for better backup policy options and deduplication support.
  • Users find the lack of native immutable backup features problematic and report slow support for related issues.
  • Users note a lack of information availability for HYCU, relying heavily on limited resources for support and troubleshooting.
  • Users express concern over lacking scheduling flexibility in HYCU, affecting compliance and operational efficiency.

What Are Recent G2 Reviews of HYCU?

CrashPlan Platform

CrashPlan delivers enterprise-grade backup, recovery, and archiving to protect the data organizations cannot afford to lose. Our cloud-native platform helps businesses secure Microsoft 365, Google Workspace, endpoint, and server data with scalable protection that reduces risk, supports compliance, and controls storage costs. Built for modern IT environments, CrashPlan enables fast, reliable recovery while supporting long-term retention, legal hold, and broader data governance needs. We help enterprises strengthen resilience and maintain continuity without added complexity.

Average Rating: 4.9/5.0

Total Reviews: 260

How Do G2 Users Rate CrashPlan Platform?

  • Service Provision: 10.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)

Who Is the Company Behind CrashPlan Platform?

  • Seller: CrashPlan
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Minneapolis, MN
  • Twitter: @crashplan
    24,528 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    156 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Administrator
  • Top Industries: Real Estate, Information Technology and Services
  • Company Size: 64% Medium, 35% Large

What Do G2 Reviewers Say About CrashPlan Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent backup frequency of CrashPlan Platform, ensuring effective and timely data protection.
  • Users appreciate the ease of use of CrashPlan Platform, highlighting its user-friendly dashboard and seamless integration.
  • Users commend the high security level of CrashPlan Platform, ensuring protection for sensitive data at all times.
  • Users value the responsive customer support of CrashPlan Platform, noting quick turnarounds and effective assistance.
  • Users value the robust reporting system of CrashPlan Platform, providing assurance through real-time updates and detailed insights.
Cons
  • Users suggest improvement needed for log fetching and report accuracy to enhance troubleshooting efficiency.
  • Users find reporting poor due to mismatched data and slow restore progress, complicating their experience.
  • Users experience restoration issues, with longer restore times affecting efficiency, though support effectively assists during hiccups.
  • Users experience slow performance with portal loading and backups, especially on older hardware, affecting usability.
  • Users experience backup issues that can cause confusion and slowdowns, particularly on older hardware.

What Are Recent G2 Reviews of CrashPlan Platform?

What Are G2 Users Discussing About CrashPlan Platform?

LINK Datacenter

LINK Datacenter owns and operates one of the largest data centers in Egypt.

Average Rating: 4.7/5.0

Total Reviews: 10

How Do G2 Users Rate LINK Datacenter?

  • Service Provision: 9.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 9.8/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind LINK Datacenter?

  • Seller: LINK Datacenter
  • Year Founded: 1996
  • HQ Location: Giza, Giza Governorate
  • Twitter: @linkdceg
    252 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    285 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Small, 33% Medium

What Do G2 Reviewers Say About LINK Datacenter?

AI-generated summary from verified user reviews

Pros
  • Users value the strong security features of LINK Datacenter, ensuring data protection and peace of mind.

What Are Recent G2 Reviews of LINK Datacenter?

What Are G2 Users Discussing About LINK Datacenter?

Acronis Cyber Protect

Acronis Cyber Protect delivers robust protection against cyberthreats, unparalleled backup and recovery capabilities and simplified management and visibility through a single pane of glass, for the entire environment. Key features of Acronis Cyber Protect include: · Cyberthreat protection: Using artificial intelligence (AI) and machine learning (ML), proactively secures data, applications and systems, from advanced cyberattacks, including ransomware and other forms of malware. · Rapid Recovery: Reduced dependency on central IT support empowers users to initiate one-click recovery of distributed endpoints, including bare-metal recovery of physical workloads. · Reduced TCO: Broad, multigenerational OS support, enables vendor consolidation while ensuring comprehensive protection. · Simplified management: Centralized management includes local autonomy and seamless integration with existing third-party tools to provide a unified view of backup and recovery operations along with broad, multigenerational OS support. · Data sovereignty: With the use of Acronis’ extensive network of global data centers, users can ensure compliance and master regional data sovereignty laws, offering peace of mind and regulatory compliance. Acronis is majority-owned by EQT.

Average Rating: 4.3/5.0

Total Reviews: 657

How Do G2 Users Rate Acronis Cyber Protect?

  • Service Provision: 8.6/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 9.0/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Acronis Cyber Protect?

  • Seller: Acronis
  • Year Founded: 2003
  • HQ Location: Schaffhausen
  • Twitter: @acronis
    94,498 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,965 employees on LinkedIn®
  • Ownership: Acronis is majority-owned by EQT

Who Uses This Product?

  • Who Uses This: Support Analyst, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 45% Small, 40% Medium

What Do G2 Reviewers Say About Acronis Cyber Protect?

AI-generated summary from verified user reviews

Pros
  • Users value the all-in-one backup and cybersecurity solution of Acronis Cyber Protect for seamless management and quick recovery.
  • Users find Acronis Cyber Protect to have an intuitive interface, making backup and cybersecurity management seamless and efficient.
  • Users appreciate the all-in-one solution of Acronis Cyber Protect, seamlessly integrating backup and cybersecurity features.
  • Users appreciate the quick and efficient data recovery offered by Acronis Cyber Protect, enhancing business continuity.
  • Users appreciate the all-in-one security and backup solution of Acronis Cyber Protect, streamlining data management effectively.
Cons
  • Users find Acronis Cyber Protect to be expensive, making it less accessible for smaller businesses and budgets.
  • Users find the complexity of Acronis Cyber Protect challenging, particularly during initial setup and configuration.
  • Users find the difficult learning curve of Acronis Cyber Protect to be frustrating, especially for those unfamiliar with IT tools.
  • Users express frustration over poor customer support, highlighting delays and lack of accountability from the Acronis team.
  • Users often experience slow performance with Acronis Cyber Protect, particularly affecting older machines and user onboarding.

What Are Recent G2 Reviews of Acronis Cyber Protect?

What Are G2 Users Discussing About Acronis Cyber Protect?

InterVision Cloud Disaster Recovery

InterVision has been recognized as a top provider of Disaster Recover-as-a-Service (DRaaS) by Gartner, Forrester and IDC analyst firms. Its exclusive program, InterVision Recovery Assurance™ gives clients complete confidence that their disaster recovery solution will be uncompromisingly secure, thoroughly supported and comprehensively tested. With datacenters in the US, InterVision supports a wide range of compliance frameworks and is SOC 2 Type II audited. InterVision is the only AWS Premier Consulting Partner verified by both Gartner and Forrester who can target Disaster Recovery as a Service (DRaaS) to the AWS cloud. InterVision leverages best of breed backup, replication and HA technologies such as Zerto, Veeam and Vision Solutions/DoubleTake. Our proprietary software, Bluelock Portfolio™, pulls data from these tools and key internal sources to provide insights for spending, recovery capability and verification for stakeholders with a single consolidated dashboard. InterVision's dedication to helping organizations mitigate risk and provide continuous availability has resulted in the highest customer satisfaction scores in the industry. Protect sensitive data and seamlessly bridge any interruption with our tailored DRaaS solutions.

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate InterVision Cloud Disaster Recovery?

  • Service Provision: 10.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Infrastructure Compatibility: 10.0/10 (Category avg: 9.0/10)
  • RTO and RPO Management: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind InterVision Cloud Disaster Recovery?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 87% Medium, 13% Large

What Are Recent G2 Reviews of InterVision Cloud Disaster Recovery?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024

Disaster Recovery as a Service (DRaaS) Topics

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Learn More About Disaster Recovery as a Service (DRaaS) Solutions

What are Disaster Recovery as a Service (DRaaS) Solutions?

Disaster recovery as a service (DRaaS) solutions enable companies to back up their data along with IT infrastructure in a third-party cloud computing environment. In the event of power outages, cyberattacks, equipment failures, human errors, natural disasters, or any form of disruption, this will allow companies to regain access to the backup data and mirrored IT infrastructure.

Since DRaaS solutions follow the as-a-service model, companies don't have to own all the disaster recovery (DR) resources or handle all the associated processes. Instead, they can rely on the provider. The third-party DRaaS provider reduces the burden of regularly backing up company data and is also helpful for organizations that lack the needed expertise to plan, configure, and test a DR plan.

DRaaS is also sometimes known as business continuity as a service (BCaaS). DRaaS solutions are a form of failover insurance for cloud computing environments and are crucial for business continuity. In the context of disaster recovery, failover is an operational mode that (automatically) shifts to a standby server, network, or database if the primary system fails or is shut down for some reason.

In the managed DRaaS model, third-party service providers are responsible for the failover process and transitioning the users from the primary environment to their hosted services.

Like infrastructure as a service (IaaS) and cloud platform as a service (PaaS), DRaaS solutions were made possible through the widespread adoption of cloud computing. These tools make the disaster recovery process more manageable by bringing all aspects into a SaaS product.

DRaaS tools reduce or eliminate downtime for customer-facing applications and internal networks and are critical for business continuity. They replace traditional backup software and hardware using the cloud and offer data protection and replication, better security, and faster recovery.

What Types of Disaster Recovery as a Service (DRaaS) Solutions Exist?

There are typically three types of DRaaS—self-service, assisted, and managed. Buyers should note that not all implementations of these solutions can meet all the requirements of an organization. Therefore, it’s essential to evaluate which variation of the software meets their needs fully.

Self-service DRaaS

As the name suggests, the self-service DRaaS model offers businesses tools and essential resources to perform its own disaster recovery planning and backups. Although this model provides greater flexibility, businesses are fully responsible for every aspect of DR strategy, testing, management, and executing the recovery process.

Although self-service DRaaS models are less expensive, the time and resources required to manage them may not make them the most cost effective solution. More precisely, self-service DRaaS is ideal for organizations with internal IT teams that have the required DR expertise.

Assisted DRaaS

In the assisted DRaaS model, the disaster recovery service provider acts as an adviser to the organization. The service provider typically handles the infrastructure and replication and offers advice on implementing, testing, and managing DR solutions.

When disruption occurs, the provider may also offer additional support for failover and failback operations. Generally speaking, assisted DRaaS doesn't provide a recovery service level agreement (SLA). That's because the organization is mainly responsible for executing the recovery procedures.

In the case of disaster recovery operations, SLAs are made up of recovery time objectives (RTOs) and recovery point objectives (RPOs). RTO refers to the time frame within which a business process must be restored after a disaster to prevent unacceptable consequences. RPO refers to the amount of data that can be lost during a disaster without affecting a business process.

Companies can also utilize assisted DRaaS to identify weaknesses in their disaster recovery capabilities and avail the provider's specific services. When compared to the self-service model, this model is typically more expensive.

Managed DRaaS

In this model, the service provider is responsible for all aspects of the DRaaS strategy, including planning, testing, managing, and implementing. A managed DRaaS provider enables organizations and their IT teams to offload all DR concerns, as a third-party service provider is fully responsible for recovery.

When disaster strikes, the managed DRaaS provider will carry out the recovery process. These services offer a recovery SLA unique to a company's requirements. Managed DRaaS providers can also provide a platform-agnostic solution that provides failover for virtual or physical hardware, both within on-premises data centers and across multiple cloud service providers.

In short, managed DRaaS reduces the effort the IT team has to put in during disaster recovery to almost zero. As expected, managed DR solutions are typically the most expensive when compared to self-service or assisted DRaaS models. However, managed models are especially useful for small businesses that may lack the infrastructure and in-house expertise to plan and execute IT disaster recovery plans.

What are the Common Features of Disaster Recovery as a Service (DRaaS) Solutions?

The following are some of the common features of cloud disaster recovery as a service tools.

Orchestration: Automates the recovery process to ensure that the crucial applications, servers, and their dependencies get back online without much IT intervention.

One-click failover: Helps configure the sequence and timing in which mission-critical systems are restored.

Automated discovery: Reduces the number of manual steps required in DR and, therefore, the likelihood of human errors.

Recovery point options: Helps to failback to a specific point in time or recover the most recent replicated data.

Bandwidth optimization: Enhances performance and bandwidth by sending only small amounts of data on an ongoing basis.

DNS redirect: Automates the updating of DNS and redirecting of requests to the new system.

What are the Benefits of Disaster Recovery as a Service (DRaaS) Solutions?

Disaster recovery can help minimize data loss and downtime in the event of a disruption. When compared to traditional disaster recovery approaches, DRaaS offers enhanced reliability and resiliency. The following are some of the notable benefits of DRaaS solutions.

Improved administration: DRaaS software reduces the administrative burden otherwise placed on the IT team and empowers team members to focus on other tasks that offer greater business value.

Minimizes downtime: These solutions come with high availability, which means that businesses can rapidly recover. Immediate recovery means lower downtime, which also means that the organization wouldn't be drastically affected in terms of productivity. More precisely, DRaaS offers a faster and automated recovery process when compared to traditional DR methods.

Scalability: Scaling up the data storage or computational infrastructure might be an inconvenient process for on-premises disaster recovery systems, but not for DRaaS solutions. When using a disaster recovery system, organizations can continually review their needs and scale upwards or outwards when necessary.

The scalability of DRaaS tools makes it notably cost effective. The ability to scale up or down based on requirements ensures organizations don't have to make significant investments in these solutions. Additionally, opting for a managed DRaaS solution means that the service provider is responsible for hardware protection. This means that companies don't have to pay for hardware maintenance, and if a natural disaster makes the office unusable, they'll be able to continue business from another location.

Access to resources: When a disaster strikes, a managed DRaaS provider can help provide resources such as temporary employees, facilities, and communications assistance to get a business back on track and running smoothly.

Ransomware recovery: DRaaS can minimize the effects of ransomware attacks, which are becoming more common. Businesses can restore stolen or corrupted data with ease as the data is stored in a remote location. This will ensure the business operations aren't affected drastically.

Who Uses Disaster Recovery as a Service (DRaaS) Solutions?

IT administrators: IT administrators, or more specifically, internal IT management teams, are the most common users of DRaaS tools. These tools help administrators to perform disaster recovery operations and maintain business continuity.

What are the Alternatives to Disaster Recovery as a Service (DRaaS) Solutions?

Alternatives to disaster recovery as a service solution can replace this type of software either partially or wholly include:

Disaster recovery software: These tools empower organizations to quickly and effectively recover data, software, and settings in the event of infrastructure, computer, or server failure. Unlike DRaaS, where a third party is responsible for most aspects of disaster recovery, DR software lets businesses perform their recovery.

Software Related to Disaster Recovery as a Service (DRaaS) Solutions

Related solutions that can be used together with Disaster recovery as a service (DRaaS) solutions include:

Online backup software: It is a backup technology that secures information created or stored on the web. It's used for various file types and information and helps organizations ensure business continuity in case of hardware failure or if files are deleted accidentally.

Server backup software: It's used to ensure that the information processed or stored in server hardware remains intact in the event of user error or mechanical failure. These tools store the data processed by the server in a remote location, cloud, or on some on-premises hardware.

SaaS backup software: These tools help businesses back up data generated within SaaS solutions like CRM software, email software, and business instant messaging software.

Business continuity management software: This software helps organizations identify potential disruptions in their operations and address them.

Challenges with Disaster Recovery as a Service (DRaaS) Solutions

DRaaS software can offer better performance than other disaster recovery methods and minimize the effects of disruption. However, they come with their own set of challenges and limitations. The following are some of them.

DRaaS vendor's cloud bandwidth: Most DRaaS service providers are typically capable of handling the occasional DR events of a considerable number of customers. But most providers aren't fitted to perform DR operations of all of their customers simultaneously. This is mainly because they lack the needed cloud bandwidth. Therefore customers should research more about the capabilities of the vendor and see whether they can handle such instances.

Local internet bandwidth: In most cases, organizations don't have a direct connection with DRaaS providers. Instead, they connect to an internet service provider (ISP), who then routes traffic to the provider. If the local internet bandwidth is limited, then the DR operation's speed will be significantly affected. Therefore, along with assessing the cloud bandwidth of DRaaS providers, companies should check with the ISPs regarding internet bandwidth.

Which Companies Should Buy Disaster Recovery as a Service (DRaaS) Solutions?

No company is immune to a disaster. Regardless of the company size, losing customer data or other critical information can disrupt business operations. 

Therefore, businesses of all sizes should opt for a DRaaS solution to minimize the effects of disruption and maintain business continuity. This is specifically valid for small and medium-sized companies that may not have the needed in-house IT infrastructure and staffing.

How to Buy Disaster Recovery as a Service (DRaaS) Solutions

Requirements Gathering (RFI/RFP) for Disaster Recovery as a Service (DRaaS) Solutions

Before getting into comparing solutions, buyers should perform an internal assessment that would reflect what disaster recovery means to an organization. For instance, disaster recovery may mean minimizing data loss or minimizing downtime. Additionally, it's crucial to understand the types of disasters the business requires the DRaaS solution to protect against.

When searching for DRaaS tools, organizations should also consider parameters such as recovery time objective (RTO) and recovery point objective (RPO). This will allow businesses to estimate their tolerance with downtime and data loss and find the most suitable software solution to minimize revenue loss.

As mentioned earlier, there are mainly three types of DRaaS models. The type of service model companies choose will have a profound impact on the solution's cost. Although the self-service DRaaS model requires the lowest investment, it may not necessarily be the most cost effective solution. For managed DRaaS, the service provider takes care of almost every aspect of disaster recovery, hence freeing the IT team to concentrate on other crucial tasks.

Understanding the services commonly offered by DRaaS providers can also help the buyer set clear expectations. Some of the services provided are simple and selective data recovery from the service provider's data center, virtual machine mounting for temporary application availability, domain name system (DNS) updating, and virtual private network(VPN) rerouting. Along with such services, DRaaS providers may also assist with disaster recovery planning and testing and bring in the needed staff for recovery.

Compare Disaster Recovery as a Service (DRaaS) Solutions Products

Create a long list

Once the requirements are gathered, buyers should start creating a long list of software products. More than trying to find the right option, buyers should try to get a basic understanding of the kind of DRaaS solutions available. This long list can include any software product that meets the organization's basic requirements.

Create a short list

After creating a long list of DRaaS products, buyers should make a shorter, refined list. This list can include software products that specifically meet the company's requirements or have must-have features. Excluding products that don't have the nice-to-have features also makes sense.

Buyers can look at factors like DR testing frequency, data availability, and replication times. Buyers can also check whether the virtual machines (VM) would run in the DR site as ably as they do when running in the primary data center.

To narrow down the list even further, buyers can inquire about the number of customers the DRaaS provider can support simultaneously. Similarly, having a fair idea of the number of customers the service provider caters to will help buyers comprehend the level of support they will receive if a disaster hits all customers.

Digging deeper to understand the kind of prioritization the service provider abides by, such as first-come first-serve, or what happens when a customer can't be serviced, will help refine the list even further. Buyers can also look at other factors such as pricing, usability, vendor support, and DR features.

Conduct demos

Demos are helpful to effectively and fairly compare the products in the short list. This also means that buyers should demo each DRaaS software with the same use cases. Examining the usability of the software product, checking whether the features work as expected, and asking questions regarding the features the company requires the most are some other things to do during the product demo.

Selection of Disaster Recovery as a Service (DRaaS) Solutions

Choose a selection team

A selection team can significantly affect the success of software selection, purchase, and implementation. Such a team typically includes relevant stakeholders, including company leaders and IT administrators. They should be able to use the software product and determine whether it will meet the company's specific requirements.

Negotiation

Once the buyer has discovered a product that fits their needs most appropriately, they should discuss the terms and conditions and negotiate the pricing with the vendor. Even if something is written on the vendor's pricing page, prices aren't fixed in most cases. Vendors may offer free licenses or discounts and may remove certain optional features and lower the price.

Final decision

To make the final software purchase decision, buyers should try to implement the software on a small scale. Doing so will give the buyer the confidence that their choice of the software product is correct. If the DRaaS solution doesn't work to meet the expectations, the software options must be re-evaluated.

A DRaaS provider may not cover all disasters or offer all possible services. To set clear expectations, buyers should thoroughly inspect the service provider's offerings and have a precise understanding of what to expect. Making the mistake of wrongly assuming and finding out that a service provider doesn't offer a specific service during a disaster might be highly unfavorable.

What Does Disaster Recovery as a Service (DRaaS) Solutions Cost?

The cost of DRaaS software solutions depends on several factors. This includes the type, assured RTO and RPO, and the kind of services the provider offers. As a rule of thumb, the closer RTO and RPO get to zero, the higher the costs will be.

Return on Investment (ROI)

ROI for DRaaS solutions can be typically determined by the cost of implementing relative to the cost of managing an in-house DR team and infrastructure. As expected, opting for a DRaaS solution is generally cost effective. In most cases, service providers may also offer discounts and additional services.

When calculating the ROI, companies should also consider the time and effort saved by availing the services of DRaaS providers. These tools have unparalleled recovery times, unlike traditional backup systems, which means business productivity isn't disrupted drastically. DRaaS solutions also help companies save the cost of data they would lose if it isn’t backed up.