
Bluelock's solutions work as advertised. The Bluelock team becomes an extension of the internal IT department and works closely to implement a tailored solution. Once implemented, they are constantly working with you to maintain the solution and verify that it continues to meet the needs of the organization. The solutions they offer are extremely flexible. Everyone from sales to technical support is knowledgeable and available to help in any way. I've been dealing with IT vendors for almost 20 years and Bluelock is one of the best. Review collected by and hosted on G2.com.
The solution can be a bit costly for smaller organizations but the amount of time and hours saved using Bluelock easily offsets the costs. Review collected by and hosted on G2.com.
We needed a hybrid solution that was pretty complicated, and BlueLock was one of the few vendors that was creative enough to find a solution to meet our needs. They approached our DR challenges as a business solution consultant so we worked together to determine how to proceed. We were not sold a one-size fits all product.
We also appreciate BL's white-glove service platform, which allows our executive and technology teams to rely on them for expert guidance and support. The sales team and implementation team have been engaged, committed and trusted advisors throughout the entire cycle from introduction to final testing. Review collected by and hosted on G2.com.
The DR process itself can be challenging and complicated, and we have encountered obstacles in the roll out, but nothing related to BL's level of service or care. Review collected by and hosted on G2.com.
Bluelock's best asset is their people. From project managers, to implementation specialists, to network guys, all have been top notch in their roles. I also like that we can carve up our resources and perform many tasks on our own. Review collected by and hosted on G2.com.
I would like access to the underlying vCenter API to enable autoprovisioning and scaling. It would also be nice to allow overprovisioning of CPU resources with QoS so we can perform testing during nonpeak periods. Review collected by and hosted on G2.com.
The technical people working through all implementation issues are incredible! No stone is left unturned looking for solutions and the products are comprehensive in covering our needs. Review collected by and hosted on G2.com.
We drastically underestimated the backup size requirements when we first started. Our backup requirements are complex and the tools available don't quite meet our needs; we have to perform some gymnastics to get it all working. Not a bad thing, just frustrating. Review collected by and hosted on G2.com.
The support technicians I have worked with have been great. They have all been very patient and willing to find the best solution to whatever issue comes up. Their turnaround time on tickets regarding firewall rule changes and such is great. Review collected by and hosted on G2.com.
I'm not a fan of their firewall choice, but that is more of a personal preference bias on my part. Review collected by and hosted on G2.com.
Bluelock has been very helpful. Anytime I or anyone on my team has needed any assistance Bluelock has been very helpful and always available. Review collected by and hosted on G2.com.
There have been planned outages for upgrade during business hours. Review collected by and hosted on G2.com.
Bluelock did a great job of supporting our virtualization project from beginning to end, offering engineering and support resources all along the way. Review collected by and hosted on G2.com.
More training resources would have been helpful to understand the specific way that the Bluelock solution was designed to interact Review collected by and hosted on G2.com.