--- title: Raiseaticket Reviews meta_title: 'Raiseaticket Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Raiseaticket works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 5 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Raiseaticket Reviews **Vendor:** Raiseaticket **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About Raiseaticket A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support. ## Raiseaticket Pros & Cons **What users like:** - Users appreciate the **intuitive interface and rich features** of Raiseaticket, making it ideal for easy setup and use. (2 reviews) - Users value the **easy navigation** of Raiseaticket, making it perfect for teaching ticketing systems without a steep learning curve. (1 reviews) - Users find the **easy setup** of Raiseaticket intuitive, enhancing the learning experience for new ticketing application users. (1 reviews) - Users find Raiseaticket's **intuitive interface and rich features** perfect for hands-on learning in tech support courses. (1 reviews) - Users value the **seamless integrations** of Raiseaticket, enhancing workflow and improving overall efficiency. (1 reviews) - Users find the **interface intuitive** , making it easy to set up and use without extensive guidance. (1 reviews) - Response Time (1 reviews) - User Interface (1 reviews) - Visibility (1 reviews) **What users dislike:** - Users feel that Raiseaticket's pricing can be **expensive** , particularly affecting smaller teams' accessibility and budget. (1 reviews) - Users desire more **customization options** for the dashboard to enhance their experience with Raiseaticket. (1 reviews) - Users experience **time delays** with the search function, particularly under larger ticket volumes, impacting efficiency. (1 reviews) ## Raiseaticket Reviews ### 1. Robust platform with excellent tools for analysis and reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Melvin A. | Soporte Técnico en Sistemas , Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Raiseaticket?** The best thing about Raiseaticket is without a doubt its prices, which are per agent and are very accessible. Portal administration is very simple, as if you were managing an email. I also like being able to collect data through its reports section that is automatically updated upon receipt of a ticket. **What do you dislike about Raiseaticket?** Honestly it only bothers me that I have almost no template options for email, so I had to create them manually and add them to the portal. **Recommendations to others considering Raiseaticket:** If you are very concerned about your customers' issues, this platform is the right choice. It has strong analysis and reporting tools to help you clarify the flow of incidents you receive in your organization. I rate it as easy to use and affordable. I recommend it. **What problems is Raiseaticket solving and how is that benefiting you?** Beyond providing a technical assistance service for our users, the benefit of using Raiseaticket that has impacted the most in our organization, is its reporting tool, which has helped us to have a complete report of the tickets received in a month and to be able to improve response times or type of response. **Official Response from Kias Hanifa:** > Thanks for your comments. We will add the feature of email templates in the future releases. ### 2. Raiseaticket is a robust tool and also has excellent analysis functions **Rating:** 4.0/5.0 stars **Reviewed by:** Guillermo L. | Ingeniero de soporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Raiseaticket?** Raiseaticket is a solution developed on the centralization of customer services in a single portal, that is what I like the most. In this software I can create our own help portal for customers to enter and find compelling answers or to contact one of our customer support agents. I also like the amount of graphics that this program offers, in order to verify our productivity and help us strengthen our response times. **What do you dislike about Raiseaticket?** There are still several functionalities that we do not learn to use and there is not much documentation about it. I wish there was some more complete user manual or some training. **Recommendations to others considering Raiseaticket:** Raiseaticket is a great technical support platform. I recommend it with total guarantee that its features have full reliability. It will help you meet your requests on time and also allow you to carry out an analysis of your tickets to improve your quality of service. **What problems is Raiseaticket solving and how is that benefiting you?** Raiseaticket helps us generate tickets and handle incidents that may occur the network department. Our network must be kept operational 24 hours a day, so all requests for preventive, corrective maintenance or failures are communicated through this portal. **Official Response from Kias Hanifa:** > Thanks for your comments. We are frequently updating the faqs and related documentation. https://help.raiseaticket.com/faqs/ ## Raiseaticket Discussions - [What is Raiseaticket used for?](https://www.g2.com/discussions/what-is-raiseaticket-used-for) - 1 comment - [View Raiseaticket pricing details and edition comparison](https://www.g2.com/products/raiseaticket/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A30%3A52+-0500&secure%5Bsession_id%5D=11d7ccc2-ac99-4b7f-a155-336488c5e5a5&secure%5Btoken%5D=9b3e45028395fe17e1f5e38cabb737281286db63f057c029135e97c335d429b0&format=llm_user) ## Raiseaticket Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Raiseaticket Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)