Rackspace Technology Reviews & Product Details

The thing that i likes the most about it that it is ideal for heavy and unpredictable traffic and it works as pay as you go scalability. This helps us to connect to public clouds, private clouds for an individual application. It delivers unbiased guidance on best-fit managed cloud solutions to organizations around the globe.We can get full support of the world’s leading cloud platforms, which saves the pain and complexity of doing it ourself. Review collected by and hosted on G2.com.

The thing which i dislike, in our win/loss research is the cost associated with the infrastructure.Elastic IP set still not available on Rackspace. No default firewall provided as is provided by AWS. Depending on the size of your cloud server, there are different bandwidth ports speeds Review collected by and hosted on G2.com.

That it is easy to navigate and keep track of emails coming through! Review collected by and hosted on G2.com.

I think that the layout design could use a refresher! Review collected by and hosted on G2.com.

Easy to archives the documents and handy for sharing within the group. This also facilitates the access the data remotely. Review collected by and hosted on G2.com.

Offline data access becomes difficult. If data is made offline then more the data storing space is occupied. Review collected by and hosted on G2.com.

I often use rackspace managed cloud to upload buisness document and files and also uses it to share it with other users Review collected by and hosted on G2.com.

It takes too much time to upload documents and data, there must be another way of uploading documents and retrieving them Review collected by and hosted on G2.com.

Its good place to keep your important files and documents because it saves a lot of space in your laptop Review collected by and hosted on G2.com.

Uploading need to be enhanced, you should try another way of uploading documents and files as it takes so much time Review collected by and hosted on G2.com.

Uptime is great, support actually wants to help you and they've put an easy-to-use front-end on the cloud services. Review collected by and hosted on G2.com.

Bandwidth prices get costly fast. If you're running a server for hosting websites that receive decent traffic, you will likely want to use a dedicated box. Review collected by and hosted on G2.com.

It is easy to create images and spin servers Review collected by and hosted on G2.com.

I haven't found a way to make it auto scalable spinning additional servers on demand. I believe it is really expensive compare to other solutions available. Review collected by and hosted on G2.com.

I like the email platform. Easy to manage mail. Review collected by and hosted on G2.com.

It is hard to find what you are searching for in the email. Review collected by and hosted on G2.com.

Rackspace email interface is very similar to Ms Outlook. It allows for file structure, and search capabilities. Review collected by and hosted on G2.com.

There really is nothing to dislike about this product. There have been no Tech issues requiring support. Review collected by and hosted on G2.com.

We have tried a number of cloud services before hearing about Rackspace. Honestly, after trying their and using their private cloud service, we're sold. I could go on and on about how much we like the service but I'll outline the most important points for us. Rackspace's cloud is very reliable and flexible. You can get stuff done very quickly without infrastructure constraints. Next, they have wonderful team of experts. They helped us design our environment and they also maintain it for us. Whenever there's a problem or we need to help with something, they're a great support (and fast!). During our time with the service, we have never experienced an outage. They even made a plan for our needs so we do not pay more for something we don't need. And so on. Review collected by and hosted on G2.com.

As I wrote in the part with positives, we love this service so there's nothing we dislike, really. Review collected by and hosted on G2.com.

rackspace is okay but need more to do to compete with aws.Our servers go into read only mode sometimes and we have been facing this issue since long time.we are cordinating with rackspace about it but their response time and availability is very average. Review collected by and hosted on G2.com.

Customer service , escpecially about their availability and response time. Review collected by and hosted on G2.com.

The Rackspace Managed Cloud platform allowed us to eliminate dedicated hardware servers and start using a robust, flexible platform for our (and our client's) web services delivery needs. We can almost instantly spin up the configuration we need, easily change configurations as needed, and never be paying for more "servers" than we need. Review collected by and hosted on G2.com.

To date we have had no issues with the service, its availability, its performance, or its features. If there is something we can't do on Rackspace's cloud platform we have not found it yet. Review collected by and hosted on G2.com.

I like how polished and usable Rackspace made their user interface. Anyone can provide managed cloud services, but Rackspace does it particularly well. Additionally, their customer service is excellent. Review collected by and hosted on G2.com.

I'm hard-pressed to find something I dislike with Rackspace Managed Cloud. Review collected by and hosted on G2.com.

Easy to bring up new VM and have backups and submit tickets to support Review collected by and hosted on G2.com.

Is expensive compared to other offerings Review collected by and hosted on G2.com.

Rackspace are known for their fanatical support, and we found no exception to this rule. Their employees were friendly, helpful, and fast. Review collected by and hosted on G2.com.

The only downside of Rackspace Managed Cloud is the price, but you are getting a managed service from them. If you don't need managed services, then don't get a managed cloud :). Review collected by and hosted on G2.com.

It is a service focused on support and simplicity. You don't have to deal with the complexity the competitors can offer. You can move to a single cloud server and scale when your website go viral. Keep paying affordable bills until you really need more resources. Review collected by and hosted on G2.com.

Maybe a better documentation could be great, but don't worry about it because the support is awesome. It's not the first time I receive a call just to hear about my needs and improve the service. They really care about your problems and experience, not your money. Review collected by and hosted on G2.com.

We have been using Rackspace since about 5 years now and we are very pleased with its services. We used PowerVPS in the past, but then we got a lot of issues. We moved to Rackspace and since then we do not get mush security issues. Rackspace Managed Cloud, lets us manage the servers and its services very easily.

We have the admin power of rebooting the servers and fixing the issues as they arrive. It provides the secure ports and SSH panel to manage any activity on the server. Support team is really helpful and available when we need them! Review collected by and hosted on G2.com.

Sometime we need a little more consultancy when it comes to manage the bandwidth and limits of users. Rackspace team provides the details and the recommendations to improve the servers time to time but it can be improved. Review collected by and hosted on G2.com.

The managed cloud has just enough features to test, deploy and maintain development, uat/stage and production servers/environments reliable and fast via web or using API and cloud tools. It is much easier to manage your cloud because you are not puzzled by hundreds of thousands of menus and other tools you might never use. The support team in managed cloud is awesome, they always responded quickly and provided the exact expected answers and help! Review collected by and hosted on G2.com.

Managed cloud to Public cloud firewall and networking setup could be hard to understand for non-technical people, it is also complicated to manage those rules.

API sometimes returns errors without a clear reason, so you have to re-do the last step (and kill semi-provisioned machines, etc). This is probably a client-side issue, but this is also one of the things I didn't like. RackSpace doesn't pay much attention to open-source tools and libraries (like 'fog', for example), most of them do not support all the features, or are not working at all.

When you have a cloud, you expect to provision it using automated tools/scripts, and open-source tools are very useful here. Review collected by and hosted on G2.com.

On a number of occasions I've spoken with Rackspace support. All of my issues have been resolved in a number of minutes whilst on the phone to one of the systems administrators. It's a real nice experience to be able to run complex, infrastructure-intensive integration tests on Rackspace with barely a hitch. Review collected by and hosted on G2.com.

... in all honesty, not much. I am struggling to think of any issues I've had which I could describe as me having a dislike for. Everything I have asked of Rackspace Managed Cloud has met my expectations and requirements. Review collected by and hosted on G2.com.

It is so easy to use and allows you to have the dedicated hosting Review collected by and hosted on G2.com.

I haven't come across anything that I dislike as of this moment Review collected by and hosted on G2.com.

One of the best things about Rackspace, and probably the one thing that they champion internally is their support. Getting someone on the phone is super easy. Each time I've called, I've gotten someone that is US based, has a personality, and is intelligent about what you need help with. Their product offering is geared towards advanced power users (sys admins, engineering types) and they provide support with people who are competent in that area.

Not only are they responsive via phone, but also via chat, and their ticket system. If you need support, Rackspace will provide it. Their pricing isn't the cheapest, but it's not the most expensive either. It's a great value, and if support is important to you, you needn't bother looking any further for a cloud infrastructure provider.

Their stability is great, even when the hypervisor scares in late 2014/early 2015 came about with bugs that allowed attackers to break out of their virtual machine, they were responsive and orchestrated a huge upgrade across all their infrastructure. They achieved it in such a way that allowed us to avoid down time, despite our host machines needing to be rebooted. When they applied a second patch that required reboot later that year, they were able to achieve it without us having to do anything because they automatically migrated our virtual machines to different hosts.

I can't say enough about how great Rackspace is. They treat their customers with respect, and it's evident in the amount of effort they put into supporting them. I would definitely recommend utilizing them if you're in the market for cloud based server infrastructure.

Review collected by and hosted on G2.com.

Personally, I dislike having to log in to the web interface to do anything related to reading or creating support tickets. This is a minor annoyance, but being in the Rackspace interface isn't part of my day to day routine, so when I get ticket notifications (they create tickets for all communications), I can't read it in my e-mail. This is definitely a minor issue and certainly not a show stopper.

Probably the biggest annoyance is that their automated backup service is rather limited. With the Rackspace offering, they allow you to schedule automatic backup image creation of servers and storage volumes attached to those servers. However, these backups are limited in size. At last check, it was something around 80GB. This is certainly large enough to clone your machine configuration and it must've been designed for that. If you need/want to backup your data, you'll have to roll your own backup solution (either using a 3rd party, or your own tools).

One more dislike, the Cloud Files offering is incredibly slow. I/O on Cloud Files, when we were evaluating it, was so slow that it made it unusable for us. They may have rectified this in recent history, so if this is a sticking point for you - I'd advise you to do some more research. Review collected by and hosted on G2.com.

I used Rackspace with my previous organization. We used rackspace to manage our Linux based websites for our customers. It is really easy to manage the files and the data on the rackspace managed cloud. Rackspace provides the interface to organize the files and permissions and using rackspace account interface, one can easily install and update new scripts (like LAMP based tools etc.).

With the managed cloud service, rackspace support is also available to help out all the time and there is no issue managing the server and services. I would also say, that rackspace is very secure and does not let hackers attack into the server easily. Review collected by and hosted on G2.com.

The only thing that they can provide a good training to manage services via SSH. As I am not string on linux so sometime running commands is not easy for me. But the webs interface helped me really well. Review collected by and hosted on G2.com.

When we were RackSpace users we had a lot of questions about certain setup processes so we spent a lot of time working with the support team. I can say they've got one of the top support teams in any software. They're all super knowledgeable and every single issue or question we've had has been resolved.

On top of their support team I really trusted them when it came to reliability and stability. We never experienced downtime and never ran into bug issues. The documentation is also spot on, we were able to easily navigate the documentation and find exactly what they need. It's super clear even for a beginner. Overall we enjoyed our experience with the company. Review collected by and hosted on G2.com.

There's not much I really disliked about them. In the end the pricing was a little high for us and we ended up not using the cloud enough to get our money's worth. Other than that I do wish they had more options for automated backups.

Really overall though you can go wrong with RackSpace. The price tag is on the higher end but what you get from their awesome support team and reliability makes it worth it. Review collected by and hosted on G2.com.

It's good to know there's someone who's ready to taking care of your platform when you use their services, it's not you, your colleague, you do not have to spend additional money for what you should pay. Review collected by and hosted on G2.com.

I am living in Viet Nam and RackSpace do not have Data center here. This leads to low speed network between us the servers. Review collected by and hosted on G2.com.

Very easy to use, and setup. Customer service is always available and very helpful. Review collected by and hosted on G2.com.

We have been completely satisfied with every aspect of this product. So far we don't have any complaints. Review collected by and hosted on G2.com.