Quality Driven Software allows us to survey our clients immediately after a clean. This enables us to catch issues before they blow up and lets people vent before posting on Google or Yelp. It also helped with our morale because we found that we were getting more 5 star reviews than we thought. When you only hear from the complainers, you feel like you are doing nothing right. This helped us confirm we are making the majority of our clients happy. Review collected by and hosted on G2.com.

What do you dislike about Quality Driven Software?

It is easy to forget to send the surveys if you don't make it part of your routine. But they have a concierge service to take care of this for you! Review collected by and hosted on G2.com.

ST

Sara M T.

Owner

Consumer Services

Mid-Market (51-1000 emp.)

4/16/2018

"Most engaging survey software I've used"

5/5

What do you like best about Quality Driven Software?

Easy. Easy means my managers, and staff don't need me, once we have things up and running, and they USE IT. Great customer service, and responsive to feedback themselves, great people to work with. Review collected by and hosted on G2.com.

What do you dislike about Quality Driven Software?

I'd like it if they could handle multiple main surveys within the same log in and track separately. Review collected by and hosted on G2.com.

Recommendations to others considering Quality Driven Software:

You will love it. It's simple. They are adding features. Very responsive. If you have multiple branches or want to send multiple surveys and track with one log in you can't do that at this time, but check, it may be changing. Review collected by and hosted on G2.com.

What problems is Quality Driven Software solving and how is that benefiting you?

Higher staff engagement, catching client issues sooner, engaging clients with staff more via photos in surveys etc. Love the landing pages, we have increased our reviews on sites as a benefit. Review collected by and hosted on G2.com.

SW

Sherry W.

Operations Manager/ Founder

Consumer Services

Small-Business (50 or fewer emp.)

4/19/2018

"Game changer at our company"

5/5

What do you like best about Quality Driven Software?

It's incredibly easy to setup and use. I love the fact that it's customizable, very user-friendly, visually appealing and constantly adding features based on feedback from users. I feel it helps us maintain close relationships with our clients as we grow, in a way that wouldn't be possible without this software. Review collected by and hosted on G2.com.

What do you dislike about Quality Driven Software?

It's not a dislike at all, but I'd love to have customizable icons I can use specific to my brand. Review collected by and hosted on G2.com.

Recommendations to others considering Quality Driven Software:

To achieve the ultimate success from this software, you'll want to take advantage of all the support and community that's available to you. We have done so and we consistently see an 85-90% response rate from our clients. Review collected by and hosted on G2.com.

What problems is Quality Driven Software solving and how is that benefiting you?

Wow. So much. We keep a good pulse on clients feelings towards their service (helps with keeping clients happy, and managing when to increase rates or hold off). It helps us discover when an employee needs extra training (we're able to get ahead of the problem), we're able to put a measurable focus on performance-based bonus'. Fills our staffs need for feedback. Review collected by and hosted on G2.com.

RG

Reese G.

Owner

Information Technology and Services

Small-Business (50 or fewer emp.)

4/16/2018

"This somewhere adds real and perceived value to your company!"

5/5

What do you like best about Quality Driven Software?

Quality Driven Software helps my service business stay top notch on quality and let's my clients know I care about their opinion. They even send my surveys for me. The staff there has great responsiveness when I have a question. I haven't implemented the landing page feature yet but others tell me it's great for getting reviews or for having clients take action. Review collected by and hosted on G2.com.

What do you dislike about Quality Driven Software?

I haven't really found anything I just like as of yet. Review collected by and hosted on G2.com.

SC

Sherry C.

Field Manager

Computer Hardware

Small-Business (50 or fewer emp.)

4/16/2018

"Streamline your qualityours "

5/5

What do you like best about Quality Driven Software?

QD gives you almost instant access to client satisfaction. No more spending hours calling clients to ask how their service was. Our clients love QD because it only takes a mouse click and there is space to leave comments. QD staff are amazingly helpful and they are open to client suggestions on new features. You owe it to yourself to bring QD to your company. Review collected by and hosted on G2.com.

What do you dislike about Quality Driven Software?

Only thing i dislike is when it's down for maintenance. But it doesn't last long. Review collected by and hosted on G2.com.

WW

Warren W.

Small-Business (50 or fewer emp.)

4/18/2018

"I ❤️ Quality Driven Software!"

5/5

What do you like best about Quality Driven Software?

My favorite thing about this software is that it’s so easy to use. Easy to create surveys; easy to send surveys; easy to sync the software with our scheduling software. I also love the customer service. So helpful. They make lots of great updates based on their customers requests/needs Review collected by and hosted on G2.com.

What do you dislike about Quality Driven Software?

This is a tough one. The software is great. I really can’t say that there’s anything i dislike. Review collected by and hosted on G2.com.