Pyn Reviews & Product Details

Pyn has been an immensely helpful tool in streamlining, automating, and adding a ton of consistency to our employee support capabilities. Pyn allows us to define triggers within our HRIS that automatically kick off one-on-one communication flows to our employees in the moments that matter along their journeys. We have the ability to send automatic messages through Slack or email, meeting people in the places they're already spending time working and communicating. If an employee responds to an automated message, the conversation continues with the team member we set as the sender, making Pyn invisible to employees (which was a huge selling point). The messages feel very organic and natural, and have kicked off valuable conversations that give employees the proactive support they need as they navigate big moments like joining the company, onboarding, becoming a new manager, and investing in ongoing learning and development.

Pyn has saved our team so much time by automating manual communications, while unlocking new levels of equitable, personalized employee support. With the time we've saved, we've been able to focus on brand new initiatives to uplevel our employee experience in ways we simply didn't have the bandwidth to support previously.

Pyn's UI is extremely intuitive, and learning the system was a breeze. We're able to filter messages (and pieces of messages) effectively, define triggers, and build exactly what we need, complete with links, acknowledgments, and attachments where needed. Additionally, Pyn comes equipped with strong analytics capabilities that allow us to showcase our impact and really track our ROI. Implementation and integration were simple, Pyn's security features are very comprehensive and clear, and customer support has been extremely strong. As we got comfortable with the system, it was awesome that we had options to fully automate comms flows or use the system in verification mode to double-check and build trust; Pyn's accuracy has been spot-on, and we now have full trust in the system to automate message flows. Bringing Pyn into our tech stack has genuinely been game-changing; messages run through the system just about every single day now. Review collected by and hosted on G2.com.

There really isn't anything notable that I dislike about Pyn--this tool has been a true joy. As Pyn continues to evolve, I'd love to see additional formatting and style editing options, but this is a small suggestion that has in no way hindered our ability to use the tool effectively. Review collected by and hosted on G2.com.

My favorite aspect of Pyn is how much it streamlines and elevates the employee experience. The ability to trigger communications based on Workday events ensures employees receive what they need at exactly the right time. As an HRBP, this has been invaluable, as it reduces confusion, minimizes rework across internal teams, and ensures our messaging is consistent and on brand.

I also really value how easy it is to build, test, and iterate on workflows. The UI is simple, and the logic-based triggers remove guesswork. Because everything can be automated, our teams can spend less time answering repeat questions or manually sending reminders. Instead, we get to focus on more strategic, high-value work.

In addition to automating a large number of manual processes, Pyn has helped us identify the gaps in our employee journey that we couldn’t easily see before. By mapping out touchpoints and reviewing employee journey maps, we’ve been able to pinpoint what was missing, build new communications, and create end-to-end automations where previously nothing had existed. It’s allowed us to proactively design a more consistent, thoughtful, and complete employee experience. Review collected by and hosted on G2.com.

I don’t have any major dislikes about Pyn. The platform has been reliable, intuitive, and genuinely helpful in streamlining our processes. Any small areas for improvement have been minor and haven’t impacted our ability to use the tool effectively. Review collected by and hosted on G2.com.

First and foremost, I appreciate how Pyn enables us to scale a thoughtful, personal, and timely employee experience at various points in an employee's experience. I like that Pyn is user-friendly. I enjoy the visual design of the UI, both as a user and how it looks to the receiver of the emails. I love their support, especially the customer success manager, Juliana, who feels like another member of the team, always there to help us. The Pyn team is extremely responsive if we have feedback, issues, or need help. They truly are an extension of our team, helping us ensure that our employee experience is seamless. We never feel like we're alone, and they are there to assist us every step of the way. Review collected by and hosted on G2.com.

The biggest feedback we've had is wanting more options for customizing our emails, especially for newsletters. It'd be great if we could have different headings, different colored fonts, just having a little bit more features and functionality from that sense. Review collected by and hosted on G2.com.

Automation - by connecting into our slack environment and allowing us to program automated comms workflows, Pyn significantly reduced the lift of manual communications for employees. It fundamentally turned especially our onboarding process on its head! The automation meant that employees received the comms when they were supposed to - customized to their timezone and their needs.

Personalization - by allowing us to customize messages to specific scenarios (eg based on location, tenure, etc), it truly allowed our communications to be much more impactful because employees received the information they needed only at the time they needed.

Content - Pyn has a vast content library that has reduced our own manual lift by allowing us to leverage pre-drafted communications that are thorough and thoughtfully written.

Partnership - The Pyn team has been great to work with, providing us with advice and support every step of the way, especially in the beginning as we were ramping up and building our own familiarity with the tool. Their creativity and ideas helped us add a truly personal touch to our approach, in line with our culture and values! Review collected by and hosted on G2.com.

As Pyn matures further it has an opportunity to further integrate as a native app embedded into existing communications infrastructure (email, slack etc) which will make for an even more seamless user experience. Review collected by and hosted on G2.com.

- Easy-to-navigate interface

- Ability to schedule comms ahead of time

- Interfaces well with phones/tablets/desktops Review collected by and hosted on G2.com.

- Not enough font options. Any additional features to help with style editing would be helpful.

- I really don't have much else to add here - it's a solid product Review collected by and hosted on G2.com.