--- title: Pulse Reviews meta\_title: 'Pulse Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Pulse works for a business like yours. aggregate\_rating: rating\_value: 3.2 review\_count: 3 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Pulse Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **customization options** of Pulse, enhancing their overall experience and satisfaction with the product. [(1 mentions)](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?filters%5Bsentiment_snippet%5D=2101081&qs=pros-and-cons#reviews) Users praise the **exceptional monitoring team** of Pulse, contributing to a very positive overall experience. [(1 mentions)](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?filters%5Bsentiment_snippet%5D=2101044&qs=pros-and-cons#reviews) Users experience frustrating moments when **customer support helplines go on loop** , complicating assistance access. [(1 mentions)](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?filters%5Bsentiment_snippet%5D=1515461&qs=pros-and-cons#reviews) Users experience **poor customer support** as the helpline often leads to a frustrating loop without resolution. [(1 mentions)](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?filters%5Bsentiment_snippet%5D=1515350&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Pulse ##### 1. Customization Users value the **customization options** of Pulse, enhancing their overall experience and satisfaction with the product. [ See 1 mentions ](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?filters%5Bsentiment_snippet%5D=2101081&qs=pros-and-cons#reviews) See Related User Reviews ![Rejoy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rejoy R.") RR Rejoy R. Mid-Market (51-1000 emp.) 4.5/5 "Responsible Team Reliable for both ILL and Telecalling" What do you like about Pulse? Thier monitoring team is one the best , had a very good experience so far ##### 2. Helpful Users praise the **exceptional monitoring team** of Pulse, contributing to a very positive overall experience. [ See 1 mentions ](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?filters%5Bsentiment_snippet%5D=2101044&qs=pros-and-cons#reviews) See Related User Reviews ![Rejoy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rejoy R.") RR Rejoy R. Mid-Market (51-1000 emp.) 4.5/5 "Responsible Team Reliable for both ILL and Telecalling" What do you like about Pulse? Thier monitoring team is one the best , had a very good experience so far ### Top Cons or Disadvantages of Pulse ##### 1. Customer Service Users experience frustrating moments when **customer support helplines go on loop** , complicating assistance access. [ See 1 mentions ](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?filters%5Bsentiment_snippet%5D=1515461&qs=pros-and-cons#reviews) See Related User Reviews ![Rejoy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rejoy R.") RR Rejoy R. Mid-Market (51-1000 emp.) 4.5/5 "Responsible Team Reliable for both ILL and Telecalling" What do you dislike about Pulse? Sometimes rarely their customer support helpline goes on loop ##### 2. Poor Customer Support Users experience **poor customer support** as the helpline often leads to a frustrating loop without resolution. [ See 1 mentions ](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?filters%5Bsentiment_snippet%5D=1515350&qs=pros-and-cons#reviews) See Related User Reviews ![Rejoy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rejoy R.") RR Rejoy R. Mid-Market (51-1000 emp.) 4.5/5 "Responsible Team Reliable for both ILL and Telecalling" What do you dislike about Pulse? Sometimes rarely their customer support helpline goes on loop ## Top-Rated Alternatives [ ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") CloudTalk 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews) [ ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") Aircall 4.4/5(1,638) ](https://www.g2.com/products/aircall/reviews) [ View All Alternatives ](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/competitors/alternatives) ![Rejoy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rejoy R.") RR Rejoy R. Head IT Infrastructure Mid-Market (51-1000 emp.) 5/29/2025 "Responsible Team Reliable for both ILL and Telecalling" 4.5/5 What do you like best about Pulse? Thier monitoring team is one the best , had a very good experience so far Review collected by and hosted on G2.com. What do you dislike about Pulse? Sometimes rarely their customer support helpline goes on loop Review collected by and hosted on G2.com. What problems is Pulse solving and how is that benefiting you? They are providing ILL and voice solution for EQL for the past 3 years Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sunil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil M.") SM Sunil M. Information Technology Manager Small-Business (50 or fewer emp.) 8/29/2024 "Pulse Telesystems Review" 0/5 What do you like best about Pulse? Our experience with Pulse Telesystems has been extremely frustrating and unsatisfactory. The service has consistently underperformed, causing significant disruptions to our business operations. Review collected by and hosted on G2.com. What do you dislike about Pulse? Unreliable Service: Frequent outages and call drops have made it nearly impossible to rely on their service for any consistent communication. This has caused major setbacks for our team. Poor Customer Support and Sales Experience: While customer support is occasionally responsive, their solutions are ineffective. Additionally, the salesperson we dealt with was unhelpful and lacked clarity in explaining the services and pricing. Complicated Setup: The setup process was incredibly cumbersome, and we faced multiple configuration issues that took far too long to fix. Lack of Transparency: There’s a noticeable lack of clarity in billing, with unexplained charges adding to the frustration. Review collected by and hosted on G2.com. What problems is Pulse solving and how is that benefiting you? Nothing.. Created problem for me. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Karthikeyan Paramasivam I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthikeyan Paramasivam I.") KI Karthikeyan Paramasivam I. Enterprise (\> 1000 emp.) 7/31/2023 "Service and Support" 5/5 What do you like best about Pulse? Stable product and Ownership driven team, If there are any hiccups raises withproduct their team is very much compentant to solve the issues then and there! Review collected by and hosted on G2.com. What do you dislike about Pulse? I dont see much of downsides, if there are anything team is preplanning and adding the same to customer or product road map Review collected by and hosted on G2.com. What problems is Pulse solving and how is that benefiting you? Volume handling and Instant support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of Pulse for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. 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