Proximus PLC Reviews & Provider Details

Voxai Solutions specializes in enterprise communications systems technology providing consulting services and business strategies.

Airtel Digital Limited, a subsidiary of Bharti Airtel, is dedicated to delivering a comprehensive suite of digital services that enhance connectivity and entertainment for users across India. By integrating advanced technology with user-centric solutions, Airtel Digital Limited offers a range of services designed to meet the diverse needs of its customers. Key Features and Functionality: - Wynk Music: A music streaming platform providing access to a vast library of songs across various genres and languages. - Airtel Xstream: An over-the-top (OTT content platform offering a wide array of movies, TV shows, and original series. - Airtel Thanks: A customer engagement program that offers rewards, exclusive deals, and personalized offers to subscribers. - Mitra Payments Platform: A digital payment solution utilized by a vast network of retailers for seamless transactions. - Airtel Ads: An advertising platform enabling businesses to reach a large user base with precision targeting capabilities. - Airtel IQ: A cloud communications suite designed to enhance customer engagement through integrated communication solutions. - Airtel Secure: A suite of cybersecurity solutions aimed at protecting businesses from digital threats. - Airtel Cloud: Cloud computing services offering scalable and secure storage and computing solutions for businesses. Primary Value and User Solutions: Airtel Digital Limited addresses the growing demand for integrated digital services by providing a diverse portfolio that caters to entertainment, communication, and business needs. For individual users, platforms like Wynk Music and Airtel Xstream offer rich entertainment options, while Airtel Thanks enhances user engagement through rewards and personalized offers. Businesses benefit from solutions such as Airtel Ads for targeted advertising, Airtel IQ for streamlined communications, and Airtel Secure for robust cybersecurity measures. By offering these comprehensive services, Airtel Digital Limited empowers users and businesses to navigate the digital landscape effectively, ensuring seamless connectivity and enhanced digital experiences.

Globe Telecom's GO Cloud Contact Center is a comprehensive, cloud-based IP communications suite designed to streamline multichannel contact center operations. As a Contact Center as a Service (CCaaS solution, it enables businesses to deploy and manage customer engagement platforms swiftly and efficiently. Key Features and Functionality: - Unified Agent Interface: Provides agents with a 360-degree view of customer interactions across various channels, enhancing engagement and communication. - Remote Accessibility: Allows agents to operate from any location, including home, using a single web interface to manage schedules and customer interactions. - Real-Time Analytics: Offers dashboards and up-to-the-second analytics to monitor team performance and customer interactions. - AI-Powered Workforce Management: Utilizes artificial intelligence to generate accurate staffing forecasts and optimal scheduling plans. - Rapid Deployment: Enables system deployment within days and go-live within weeks, with weekly system releases that require no downtime. - Customizable Integrations: Supports easy customization through built-in capabilities, app marketplace integrations, or open platform development. - Enhanced Security: Ensures data privacy with external penetration testing, attack defense automation, and TLS and AES-256 encryption. Primary Value and User Solutions: GO Cloud Contact Center addresses the need for efficient, scalable, and secure customer service operations. By consolidating communication channels into a unified platform, it enhances agent productivity and customer satisfaction. The solution's flexibility supports remote work environments, ensuring business continuity. Its AI-driven analytics and workforce management tools optimize performance and resource allocation. Furthermore, robust security measures protect sensitive customer and business data, fostering trust and compliance.

Datacom has extensive expertise in the operation of contact centres, data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations.

Beryl8 is a leading digital technology consulting firm specializing in comprehensive Customer Relationship Management solutions and digital transformation strategies. As the largest Salesforce Platinum Partner in Asia, Beryl8 offers end-to-end services that empower businesses to stay competitive in an ever-evolving market. With over a decade of experience and a team of more than 100 certified Salesforce consultants, Beryl8 has successfully delivered over 100 implementations, achieving a remarkable 9.8 out of 10 customer satisfaction rating. Key Features and Functionality: - Comprehensive Salesforce Solutions: Expertise across the entire Salesforce Customer Success Platform, including Marketing Cloud, Sales Cloud, Service Cloud, Communities Cloud, Analytics Cloud, and App Cloud. - Digital CRM Strategy: Tailored strategies to align CRM initiatives with business objectives, ensuring a 360-degree view of customers. - Change Management: Guidance through organizational transitions to maximize adoption and effectiveness of new systems. - Salesforce Implementation: Seamless deployment of Salesforce solutions customized to client needs. - Systems Integration: Ensuring cohesive operation between Salesforce and existing business systems. - Custom and Mobile App Development: Development of personalized applications to enhance business processes and customer engagement. - Salesforce Training Services: Comprehensive training programs to empower teams in utilizing Salesforce tools effectively. Primary Value and Solutions Provided: Beryl8's primary value lies in its ability to drive complete digital transformation for businesses, enabling them to perform at the highest level and create sustainable value for both customers and shareholders. By focusing on strategic end-to-end solutions, Beryl8 helps clients turn routine activities into opportunities, ensuring they remain one step ahead in a dynamic business landscape.