Progress Retail Reviews & Product Details

Progress Retail has delivered significant value by streamlining both operational execution and communication within a single, centralised platform. As a result, it’s become much easier to manage an ever-changing retail environment, with noticeable improvements in efficiency, alignment, and clarity across teams. The platform is intuitive and makes it straightforward to onboard the wider retail team, which supports quick adoption. Throughout the development and onboarding process, Ray and the Progress Retail team provided exceptional end-to-end support that was consistently reliable and highly professional. Review collected by and hosted on G2.com.

There are no aspects of the platform that stand out as areas of concern or dissatisfaction. Progress Retail consistently meets expectations across functionality, usability, and support. Review collected by and hosted on G2.com.

The implementation of Progress Retail has been an overwhelmingly positive experience for our retail business. From the outset, Ray and the wider team have been exceptionally supportive, professional, and efficient, making the entire process feel seamless and well-structured.

While we are still in the early stages of introducing the platform, we have already observed a notable increase in team engagement. Both our in store and head office teams, find it user friendly, visual and also seamless. The AI function has been the biggest hit with our in store teams.

We have already noticed a decline in back and forth questions from our retail teams and also a visibility across communications which is invaluable.

We are truly excited about the potential of the platform and look forward to seeing this engagement continue to grow as we further onboard and embed Progress Retail into our day-to-day operations. Review collected by and hosted on G2.com.

As already discussed with Ray, our biggest opportunity for the platform, would be able to offer Facility Management or form section for our retail teams to register needs with relevant head office departments. This is already in the roadmap of works. Review collected by and hosted on G2.com.

Progress Retail helps streamline training across all locations by keeping everything organized in one place and making it easy to track who has completed required training. On top of that, Ray and his team are incredibly helpful and responsive whenever we have questions, which makes rollout and ongoing use very easy. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike about iProgress Retail. If I had to name one thing, it would just be that I wish there were a dedicated app, as that would make access even easier. Review collected by and hosted on G2.com.

I like the ease of the platform, making it user-friendly and comfortable for all teams, regardless of their tech capacity. Uploading content is easy, which I really appreciate. Communication with support, especially with Rey, is fantastic. I also value the platform's functionality effectiveness and how AI is incorporated into it. Review collected by and hosted on G2.com.

It's not so much about the platform itself, but we haven't dedicated enough time to build a roadmap for learning and development. Review collected by and hosted on G2.com.

Ease of use and organized onboarding process Review collected by and hosted on G2.com.

Nothing, it’s amazing and so helpful. Saving me time! Review collected by and hosted on G2.com.

○ Fully collaborative in preparing for implementation that resulted in a smooth roll out.

○ Simple and clean tool that makes it easy for front end users to navigate and engage with.

○ Wide range of solutions (learning, task management, communication) that minimizes the need for multiple platforms.

○ They truly listen to feedback and we've already seen several changes made to the platform based on our requests.

○ Quick resolutions from technical support team.

○ Easy access and prompt responses from account managers whenever questions arise. Review collected by and hosted on G2.com.

○ While it's simple and intuitive for front end users, there is a lot of customization available that can make the administrative view a little overwhelming during the first few weeks as you learn how to navigate it. Review collected by and hosted on G2.com.

Ray and the entire Progress Retail team have been truly outstanding partners. From the very beginning, their responsiveness has been remarkable, making us feel valued and supported at every step. They don't just provide a platform; they actively listen to our feedback and suggestions, demonstrating a commitment to continuous improvement and tailoring the solution to our specific needs.

Progress Retail is the trusted tool for our retail education strategy. The user-friendly interface and easily accessible analytics have made learning accessible and impactful for our store teams across the country. Not to mention, their customer support is second to none. Review collected by and hosted on G2.com.

As I write this, there is nothing that I dislike about the company or platform. Any concerns that I have shared have been addressed quickly and collaboratively. Review collected by and hosted on G2.com.

There system is well thought out and very intuative. They followup extremely quickly and we have yet to find any thing that they have not been able to fix or explain well. The system is easy to impliment and they do most of the heavy lifting of getting the process going and importing all the stuff into the platform. Customer support is beyond normal levels Review collected by and hosted on G2.com.

No much that we have found. Obviously there is a cost commitment, but then there is also a leadership commitment that comes with implimenting a robust traininig platform. Review collected by and hosted on G2.com.

Progress Retail is simple to use and fairly straight forward. It has many of the necessary functions that are needed for standard retail use. Integration was very easy, especially with the CEO Ray. Level of support has been great. Review collected by and hosted on G2.com.

There are many functions that are still being worked into the platform but that is expected with a start-up Review collected by and hosted on G2.com.

The platform is highly customizable and easy enough to manage. The breakdown of sections into small increments definitely helps with retention and progressive completion. The user analytics is very useful for keeping your team on track and seeing who is actively participating and making progress. There are great customer service modules which help set your team up for success with selling and knowing how to engage properly. The animations and visual graphics are a great tool for breaking down the core concepts and retaining knowledge. Overall, there are a lot of useful general retail training components that are best applied to newer sales associates or those without any prior experience. The materials are presented in a clear, appropriate and orderly fashion, and the platform is easy to navigate. You can create custom modules and materials with the assistance of the progress team which is helpful with tailoring your training to your businesses specific needs. Review collected by and hosted on G2.com.

Some employees have a hard time taking Terry seriously, the persona doesn’t resonate with everyone. Many of the customer service modules operate based on a "perfect scenario" basis and do not address how to manage overtly difficult situations or customers. The reality of how customers actually interact is missing and renders the roleplays more "fantasy" than anything. There were a few sections which focus on attitude and positivity that do not address mental health and instead push a sort of "just get over it and decide to be happy" attitude which can be seriously insensitive and unrealistic. Overall, we found the platform to be most useful for newer employees with very little or no retail experience, and less useful for those who have been in the industry for a long time. We also work in a very specific sector of retail which requires more scientific and product specific knowledge that is not readily available on this platform as it focuses on general retail. While there is the ability to create custom modules suited to our business, we found that there are other platforms which are specifically built around our industry and hold more materials to that effect - which lessens the work on our end. Review collected by and hosted on G2.com.