Progress Retail Reviews & Product Details

I really enjoy Progress Retail for its training aspect, which is a big deal for us. They create the training for us, and I appreciate that a lot. Another thing I like is their great AI capabilities, which allow us to do a one-stop shop question, and it reads through all the video footage, training, and files stored in Progress Retail to give us the best answer. I also value having a close relationship with Ray, who is always available and helps us use the platform more effectively so we can work smarter. Additionally, I find it valuable that we can give very linear or specific slides or notes, and Progress Retail can generate a learning library or program for the fleet. It's amazing how it makes the information digestible. Lastly, I like being able to get a pulse of the completion rate, which helps us with accountability and visibility into what's happening out there. Review collected by and hosted on G2.com.

I think right now, it's not an actual app like on the phone. It's a website, still a web-based app. I have to go to a web browser or tap the icon, but it's still the websites. If it was an application, I think that would be the next step. Review collected by and hosted on G2.com.

Progress Retail has delivered significant value by streamlining both operational execution and communication within a single, centralised platform. As a result, it’s become much easier to manage an ever-changing retail environment, with noticeable improvements in efficiency, alignment, and clarity across teams. The platform is intuitive and makes it straightforward to onboard the wider retail team, which supports quick adoption. Throughout the development and onboarding process, Ray and the Progress Retail team provided exceptional end-to-end support that was consistently reliable and highly professional. Review collected by and hosted on G2.com.

There are no aspects of the platform that stand out as areas of concern or dissatisfaction. Progress Retail consistently meets expectations across functionality, usability, and support. Review collected by and hosted on G2.com.

The implementation of Progress Retail has been an overwhelmingly positive experience for our retail business. From the outset, Ray and the wider team have been exceptionally supportive, professional, and efficient, making the entire process feel seamless and well-structured.

While we are still in the early stages of introducing the platform, we have already observed a notable increase in team engagement. Both our in store and head office teams, find it user friendly, visual and also seamless. The AI function has been the biggest hit with our in store teams.

We have already noticed a decline in back and forth questions from our retail teams and also a visibility across communications which is invaluable.

We are truly excited about the potential of the platform and look forward to seeing this engagement continue to grow as we further onboard and embed Progress Retail into our day-to-day operations. Review collected by and hosted on G2.com.

As already discussed with Ray, our biggest opportunity for the platform, would be able to offer Facility Management or form section for our retail teams to register needs with relevant head office departments. This is already in the roadmap of works. Review collected by and hosted on G2.com.

I really like that Progress Retail helps us stay organized and up to date in a rapidly growing company. The trainings are broken down into bite-sized courses, and resources are easy to find, which makes us more effective and efficient in our jobs. The task management features are well-organized with different views. It works on all devices and has proven to be very reliable. The initial setup was very easy, and the team at Progress Retail was an absolute asset in making the process smooth. Review collected by and hosted on G2.com.

Nothing really - I would personally like to see it used more - possibly for communications to all employees. Review collected by and hosted on G2.com.

Progress Retail helps streamline training across all locations by keeping everything organized in one place and making it easy to track who has completed required training. On top of that, Ray and his team are incredibly helpful and responsive whenever we have questions, which makes rollout and ongoing use very easy. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike about iProgress Retail. If I had to name one thing, it would just be that I wish there were a dedicated app, as that would make access even easier. Review collected by and hosted on G2.com.

How user-friendly it is once you understand the platform and how to use it! For both the management team and the employees who take the training. Review collected by and hosted on G2.com.

That it doesn't have an explication video of the platform for new users when they first login. Other than that, is great! Review collected by and hosted on G2.com.

Progress Retail helps streamline SOP's. It also creates a very organized hub all our necessary documents to live and is accessible. In addition, super user friendly for our teams. Lastly, it caters to all types of tech users. Review collected by and hosted on G2.com.

Nothing! It is a great platform and has really complimented our business. Review collected by and hosted on G2.com.

I like the ease of the platform, making it user-friendly and comfortable for all teams, regardless of their tech capacity. Uploading content is easy, which I really appreciate. Communication with support, especially with Rey, is fantastic. I also value the platform's functionality effectiveness and how AI is incorporated into it. Review collected by and hosted on G2.com.

It's not so much about the platform itself, but we haven't dedicated enough time to build a roadmap for learning and development. Review collected by and hosted on G2.com.

Ease of use and organized onboarding process Review collected by and hosted on G2.com.

Nothing, it’s amazing and so helpful. Saving me time! Review collected by and hosted on G2.com.

○ Fully collaborative in preparing for implementation that resulted in a smooth roll out.

○ Simple and clean tool that makes it easy for front end users to navigate and engage with.

○ Wide range of solutions (learning, task management, communication) that minimizes the need for multiple platforms.

○ They truly listen to feedback and we've already seen several changes made to the platform based on our requests.

○ Quick resolutions from technical support team.

○ Easy access and prompt responses from account managers whenever questions arise. Review collected by and hosted on G2.com.

○ While it's simple and intuitive for front end users, there is a lot of customization available that can make the administrative view a little overwhelming during the first few weeks as you learn how to navigate it. Review collected by and hosted on G2.com.