Progress Retail Reviews & Product Details

○ Fully collaborative in preparing for implementation that resulted in a smooth roll out.

○ Simple and clean tool that makes it easy for front end users to navigate and engage with.

○ Wide range of solutions (learning, task management, communication) that minimizes the need for multiple platforms.

○ They truly listen to feedback and we've already seen several changes made to the platform based on our requests.

○ Quick resolutions from technical support team.

○ Easy access and prompt responses from account managers whenever questions arise. Review collected by and hosted on G2.com.

○ While it's simple and intuitive for front end users, there is a lot of customization available that can make the administrative view a little overwhelming during the first few weeks as you learn how to navigate it. Review collected by and hosted on G2.com.

Ray and the entire Progress Retail team have been truly outstanding partners. From the very beginning, their responsiveness has been remarkable, making us feel valued and supported at every step. They don't just provide a platform; they actively listen to our feedback and suggestions, demonstrating a commitment to continuous improvement and tailoring the solution to our specific needs.

Progress Retail is the trusted tool for our retail education strategy. The user-friendly interface and easily accessible analytics have made learning accessible and impactful for our store teams across the country. Not to mention, their customer support is second to none. Review collected by and hosted on G2.com.

As I write this, there is nothing that I dislike about the company or platform. Any concerns that I have shared have been addressed quickly and collaboratively. Review collected by and hosted on G2.com.

There system is well thought out and very intuative. They followup extremely quickly and we have yet to find any thing that they have not been able to fix or explain well. The system is easy to impliment and they do most of the heavy lifting of getting the process going and importing all the stuff into the platform. Customer support is beyond normal levels Review collected by and hosted on G2.com.

No much that we have found. Obviously there is a cost commitment, but then there is also a leadership commitment that comes with implimenting a robust traininig platform. Review collected by and hosted on G2.com.

Progress Retail is simple to use and fairly straight forward. It has many of the necessary functions that are needed for standard retail use. Integration was very easy, especially with the CEO Ray. Level of support has been great. Review collected by and hosted on G2.com.

There are many functions that are still being worked into the platform but that is expected with a start-up Review collected by and hosted on G2.com.

The platform is highly customizable and easy enough to manage. The breakdown of sections into small increments definitely helps with retention and progressive completion. The user analytics is very useful for keeping your team on track and seeing who is actively participating and making progress. There are great customer service modules which help set your team up for success with selling and knowing how to engage properly. The animations and visual graphics are a great tool for breaking down the core concepts and retaining knowledge. Overall, there are a lot of useful general retail training components that are best applied to newer sales associates or those without any prior experience. The materials are presented in a clear, appropriate and orderly fashion, and the platform is easy to navigate. You can create custom modules and materials with the assistance of the progress team which is helpful with tailoring your training to your businesses specific needs. Review collected by and hosted on G2.com.

Some employees have a hard time taking Terry seriously, the persona doesn’t resonate with everyone. Many of the customer service modules operate based on a "perfect scenario" basis and do not address how to manage overtly difficult situations or customers. The reality of how customers actually interact is missing and renders the roleplays more "fantasy" than anything. There were a few sections which focus on attitude and positivity that do not address mental health and instead push a sort of "just get over it and decide to be happy" attitude which can be seriously insensitive and unrealistic. Overall, we found the platform to be most useful for newer employees with very little or no retail experience, and less useful for those who have been in the industry for a long time. We also work in a very specific sector of retail which requires more scientific and product specific knowledge that is not readily available on this platform as it focuses on general retail. While there is the ability to create custom modules suited to our business, we found that there are other platforms which are specifically built around our industry and hold more materials to that effect - which lessens the work on our end. Review collected by and hosted on G2.com.

A platform to create and house learning content created and tailored for our brand. Having the ability to work with a team that enables such a seamless journey throughout each course has been very delightful. Review collected by and hosted on G2.com.

Would love to have access to a phone app with notifacations for even more of a seamless/easily accessible platform Review collected by and hosted on G2.com.

Our tour guide / onboarding person has been fantastic. The team at Progress retail truly cares about our business. Review collected by and hosted on G2.com.

Nothing at all. It's been great and the team is pumped up about this product. Review collected by and hosted on G2.com.

Progress helped solve our challenge with our Head Office Team communicating with our 4 locations. Additionally they helped us create a great and effcient way to share our story with new hires and continue to elevate our teams through continuous accounable training programs. Review collected by and hosted on G2.com.

Honestly, we do not have anything. Any feedback we gave The Progress Team, they were able to help find a solution for or develop a way for our thoughts to be incorporated into the overall platform. Review collected by and hosted on G2.com.

They catered to our specific needs and the platform itself has invaluable information. The timeliness for questions and attention to detail we well above my expectations. Ray and Megan are extremely helpful folks. Review collected by and hosted on G2.com.

The length of some of the training videos are pretty long, but I do realize that this is an ongoing process. I found that some of my employees got distracted, but that was fixed by showing them how to use the platform as opposed to trying to complete everything at once. Review collected by and hosted on G2.com.

The platform is easy to navigate. Their staff is attentive, responsive and adaptable. They are detail-oriented, easy to get along with and consistently going above and beyond to create the best experience I could ask for our staff. They make roll out/launch easy with step by step directions and a timeline that lays out the expectations. They already have a great platform, but are still working on adding more content and honing in on areas where training is needed. Review collected by and hosted on G2.com.

I've been completely satisfied with Progress at this point. No platform is perfect, but they are willing to add things when its requested. A lot of the things I'd like to see added, they are already working on. No complaints at all! Review collected by and hosted on G2.com.