The G2 on PortalGuard

PortalGuard Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of PortalGuard, emphasizing its simplicity and reliability for password management. (19 mentions)

Users appreciate the responsive customer support from PortalGuard, making assistance efficient and effective whenever needed. (14 mentions)

Users value the easy setup of PortalGuard, which integrates seamlessly and enhances user access across platforms. (11 mentions)

Users value the reliability of PortalGuard, consistently noting its seamless functionality and minimal issues over the years. (11 mentions)

Users appreciate the robust security of PortalGuard, ensuring seamless and reliable access without issues. (11 mentions)

Users find the complexity of PortalGuard challenging, particularly for those less technically inclined and during setup. (4 mentions)

Users find limited customization for the login page frustrating, impacting their overall experience and flexibility. (4 mentions)

Users find the limited features of PortalGuard lacking, especially for reporting and customization options. (4 mentions)

Users find the complex setup of PortalGuard challenging, requiring significant assistance and technical ability for customizations. (3 mentions)

Users report delay issues in updates and changes, complicating their ability to meet audit requirements promptly. (3 mentions)

Users face the inconvenience of managing multiple passwords, leading to confusion and frustration during remote work. (3 mentions)

Users face compatibility issues, particularly when migrating and integrating services, making implementation more complex. (1 mentions)

Top Pros or Advantages of PortalGuard

1. Ease of Use

Users value the ease of use of PortalGuard, emphasizing its simplicity and reliability for password management.

See 19 mentions

See Related User Reviews

Robert W.

Enterprise (> 1000 emp.)

5.0/5

"PortalGuard is a reliable product that does what it says with no hassle"

What do you like about PortalGuard?

What I like best is that it simply works. We never have issues with the system. We have had PortalGuard in place for the past several years, and pri

Reid C.

Mid-Market (51-1000 emp.)

5.0/5

"IdP for both on-premise and cloud"

What do you like about PortalGuard?

The ability to have an IdP that can integrate with multiple user directories to provide a single login service for all corporate systems. Very flexib

2. Customer Support

Users appreciate the responsive customer support from PortalGuard, making assistance efficient and effective whenever needed.

See 14 mentions

See Related User Reviews

Robert W.

Enterprise (> 1000 emp.)

5.0/5

"PortalGuard is a reliable product that does what it says with no hassle"

What do you like about PortalGuard?

What I like best is that it simply works. We never have issues with the system. We have had PortalGuard in place for the past several years, and pri

Reid C.

Mid-Market (51-1000 emp.)

5.0/5

"IdP for both on-premise and cloud"

What do you like about PortalGuard?

The ability to have an IdP that can integrate with multiple user directories to provide a single login service for all corporate systems. Very flexib

3. Easy Setup

Users value the easy setup of PortalGuard, which integrates seamlessly and enhances user access across platforms.

See 11 mentions

See Related User Reviews

Carlos D.

Mid-Market (51-1000 emp.)

4.0/5

"PortalGuard provides a reliable and secure authentication experience."

What do you like about PortalGuard?

PortalGuard excels at providing a secure and customizable identity management system. Its support for single sign-on (SSO), multi-factor authenticatio

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Product"

What do you like about PortalGuard?

It's less expensive than it's true competitors, and it allows us to stay compliant with all the new FTC regulations. The team really works with you t

4. Reliability

Users value the reliability of PortalGuard, consistently noting its seamless functionality and minimal issues over the years.

See 11 mentions

See Related User Reviews

Robert W.

Enterprise (> 1000 emp.)

5.0/5

"PortalGuard is a reliable product that does what it says with no hassle"

What do you like about PortalGuard?

What I like best is that it simply works. We never have issues with the system. We have had PortalGuard in place for the past several years, and pri

Reid C.

Mid-Market (51-1000 emp.)

5.0/5

"IdP for both on-premise and cloud"

What do you like about PortalGuard?

The ability to have an IdP that can integrate with multiple user directories to provide a single login service for all corporate systems. Very flexib

5. Security

Users appreciate the robust security of PortalGuard, ensuring seamless and reliable access without issues.

See 11 mentions

See Related User Reviews

Robert W.

Enterprise (> 1000 emp.)

5.0/5

"PortalGuard is a reliable product that does what it says with no hassle"

What do you like about PortalGuard?

What I like best is that it simply works. We never have issues with the system. We have had PortalGuard in place for the past several years, and pri

Ryan C.

Mid-Market (51-1000 emp.)

4.5/5

"Streamlined Security and User Experience: A Review of BIO-key PortalGuard"

What do you like about PortalGuard?

Enhanced Security, Improved User Experience, Seamless Integration with existing applications.

Top Cons or Disadvantages of PortalGuard

1. Complexity

Users find the complexity of PortalGuard challenging, particularly for those less technically inclined and during setup.

See 4 mentions

See Related User Reviews

Carlos D.

Mid-Market (51-1000 emp.)

4.0/5

"PortalGuard provides a reliable and secure authentication experience."

What do you dislike about PortalGuard?

The initial setup can be complex, the admin interface can be a little outdated, although that might be a version issue. You might need a dedicated use

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Starting from scratch!"

What do you dislike about PortalGuard?

Sometimes user attributes don't update exactly as they should, pretty rare, but does happen. But I know the programmer team is working on improving

2. Limited Customization

Users find limited customization for the login page frustrating, impacting their overall experience and flexibility.

See 4 mentions

See Related User Reviews

Ryan C.

Mid-Market (51-1000 emp.)

4.5/5

"Streamlined Security and User Experience: A Review of BIO-key PortalGuard"

What do you dislike about PortalGuard?

The learning curve is a a bit steep at first. The customization options for the login page are still limited. Their support system is kind of flaky.

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great product and even better support"

What do you dislike about PortalGuard?

We've been using PortalGuard for about two years now and am yet to come across any flaws or weaknesses. Minor feature requests would b... - More SS

3. Limited Features

Users find the limited features of PortalGuard lacking, especially for reporting and customization options.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great product and even better support"

What do you dislike about PortalGuard?

We've been using PortalGuard for about two years now and am yet to come across any flaws or weaknesses. Minor feature requests would b... - More SS

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Great product but there are less expensive alternatives"

What do you dislike about PortalGuard?

The downside to PortalGuard is the need to contract with another company for the SMS side. This is expensive and cumbersome. There are also newer, mor

4. Complex Setup

Users find the complex setup of PortalGuard challenging, requiring significant assistance and technical ability for customizations.

See 3 mentions

See Related User Reviews

Carlos D.

Mid-Market (51-1000 emp.)

4.0/5

"PortalGuard provides a reliable and secure authentication experience."

What do you dislike about PortalGuard?

The initial setup can be complex, the admin interface can be a little outdated, although that might be a version issue. You might need a dedicated use

David A.

Mid-Market (51-1000 emp.)

5.0/5

"Great product!"

What do you dislike about PortalGuard?

These days, we expect a solution we can install on our own. Although we needed the help of the implementation engineer, after several meetings, the r

5. Delay Issues

Users report delay issues in updates and changes, complicating their ability to meet audit requirements promptly.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Just starting out down the road of enterprise MFA"

What do you dislike about PortalGuard?

I chose PortalGuard for the flexibility of MFA methods, the cost, and the customization options. So far, I haven't found a "dislike." The 60-day tim

Reid C.

Mid-Market (51-1000 emp.)

5.0/5

"IdP for both on-premise and cloud"

What do you dislike about PortalGuard?

Updates are very manual and require some technical ability if you need to do customizations. There does not appear to be a service to notify when upd

6. Inconvenience

Users face the inconvenience of managing multiple passwords, leading to confusion and frustration during remote work.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Self Service Passowrd Reset (SSPM) My review"

What do you dislike about PortalGuard?

There is only one issue, we couldnot address till now. When a user is working from home, he/she could reset the password via SSPM, however their pa

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"PortalGuard is a fantastic system for our Users to self service password resets and account unlocks!"

What do you dislike about PortalGuard?

US support contact hours only and we're based overseas.

7. Compatibility Issues

Users face compatibility issues, particularly when migrating and integrating services, making implementation more complex.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Great product but there are less expensive alternatives"

What do you dislike about PortalGuard?

The downside to PortalGuard is the need to contract with another company for the SMS side. This is expensive and cumbersome. There are also newer, mor

G2 reviews are authentic and verified.

Here's how.

David S.

Senior Operations Engineer

Enterprise (> 1000 emp.)

11/16/2020

"A robust on-premise Self-Service Option"

4.5/5

What do you like best about PortalGuard?

Portalguard is fully featured, has robust options, and integrates well with our AD environment. MFA for selected user groups is wonderful as is the time savings for the help desk due to self service password reset. We like the MFA options (3rd party email, SMS, auth apps, etc) and ability for users to customize their options/experience. Additionally, their support team has been exceptional to work with! Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

Setup was slightly cumbersome due to all the options. However, the ability to customize it just like we'd like far outweighs the setup. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

8/9/2021

"PG Review"

4/5

What do you like best about PortalGuard?

Two of the biggest pros are ease of use and helpful staff Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

Initial set up of SSO can be challenging, but staff are helpful to answer questions Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

8/9/2021

"Support from the Company is not what it should be for an Enterprise Product!"

1.5/5

What do you like best about PortalGuard?

When it is Finally Configured to where it works, the Product works Well. Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

The configuration is tricky and when you have less than desirable support, it make for a bad product. Review collected by and hosted on G2.com.

Response from William Papa of PortalGuard

edit

Thank you for your review, and we believe candid customer feedback is critical to our success. I'm sorry to hear you had a challenging experience with configuring our product. We are glad to hear that PortalGuard is working well; however, we apologize that our customer support did not match your expectations. This is on us. Our mission is to provide enterprise-grade IAM solutions to improve our customer's security posture and streamline the end-user experience. If possible, we would appreciate the opportunity to connect and discuss additional details to understand how we can improve. Please get in touch with us at marketing@bio-key.com

Verified User in Retail

Small-Business (50 or fewer emp.)

8/10/2021

"Awesome product for easy SSO"

4.5/5

What do you like best about PortalGuard?

How easy it was to setup in a complicated Domino environment using IBM Notes with Windows AD. Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

There was nothing really to dislike - the product did exactly what it advertises and support was good. Review collected by and hosted on G2.com.

Phillip T.

Enterprise (> 1000 emp.)

11/19/2020

"Easy 2FA security"

5/5

What do you like best about PortalGuard?

Easy to setup with helpful and knowledgeable tech support. 2FA worked with Google and Authy out of the box Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

We got it mainly for SSO and the 2FA. I wasn't expecting the one stop shop menu of all our systems to be so useful. Review collected by and hosted on G2.com.

Recommendations to others considering PortalGuard:

Their install was quick and easy, took less time to do than this survey that keeps going, and going, and going .... Review collected by and hosted on G2.com.

What problems is PortalGuard solving and how is that benefiting you?

we wanted an easy to use and secure SSO page for employees and students to be able to use. Having 2FA built in was a huge step in me feeling more secure. Review collected by and hosted on G2.com.