Pluspoint Reviews & Product Details

Pluspoint gives us one place to manage reviews, listings and social posts for all of our clubs. Before each club was doing its own thing and there was no consistency. Now our head office can see everything and the club managers only need to check one dashboard. The review request feature has helped our ratings a lot. We have also noticed members mentioning that an AI assistant recommended us, so it seems to be helping with visibility. With the Instagram integration, we can schedule posts for all club accounts at once, manage comments and DMs from one inbox, and track Instagram performance alongside our other channels. Review collected by and hosted on G2.com.

Works well for us. A bit more flexibility in the post templates would be good. Review collected by and hosted on G2.com.

We run four pharmacies, and each one has different hours on Fridays and holidays. Keeping Google Business Profile, Apple Maps and Bing correct used to be a weekly chore for one person. Now we change the hours once and every listing updates. Reviews from all four branches come into one feed, so the pharmacists see what customers say about them, and the suggested replies only need small edits. AI search has turned into a real channel for us: visits from ChatGPT and Gemini have grown almost every month this year, and calls to our branches grew with them. Review collected by and hosted on G2.com.

I would like more export options in reports. Review collected by and hosted on G2.com.

We use it for social scheduling, the shared inbox, surveys and campaigns. Posts for LinkedIn, X and Facebook go out from one calendar and comments and DMs land in one inbox. The surveys are simple to set up. We send a short one to new customers and then run an email campaign to the happy ones asking for a review, which used to be done by hand. Support helped us build that flow in one call. Some signups now come from AI assistants, and having our reviews and listings in order probably helps with that. Review collected by and hosted on G2.com.

The mobile version is fine for checking the inbox, the rest I do on desktop. Review collected by and hosted on G2.com.

The surveys were meant to be a side thing. Now they shape what we build next. We send a short one after onboarding, the answers sit against the contact record, and I read through them on a Monday instead of booking a separate call for every question I have. (Half are one-liners, but the pattern still shows up.)

Social is the other piece I touch daily. Posts go across our channels on a schedule and I am not opening four apps to do it, and messages arrive in one inbox, so somebody writing on Instagram waits the same time as somebody emailing. Reply time is the number I did not expect to care about. We were not tracking it before, and seeing it changed how we staff our mornings. Review collected by and hosted on G2.com.

Nothing that has slowed us down. I would have said so if there was. Review collected by and hosted on G2.com.

What we use it for, roughly in order of how much:

1. Surveys after trial lessons. Parents answer in a minute and we see which branch needs attention.

2. Enrollment campaigns in August and January, sent by branch and by age group.

3. Social media for all five branches from one calendar, so no local page goes quiet.

4. Reviews and listings, which mostly run by themselves now.

During this October's enrollment we checked GA4: visits from chatgpt.com and perplexity.ai were about three times higher than last September. Still small numbers, but they keep growing. Review collected by and hosted on G2.com.

None for now, Everything work as planned. Review collected by and hosted on G2.com.

I opened our third studio last year and could not keep up with Instagram on my own anymore. Now I plan the week on Sunday evening, class photos and schedule changes, and the posts go out by themselves. Questions about trial classes come from Instagram and WhatsApp into one inbox, so the front desk answers within minutes. After a first class we send a short review request, and our Google rating went up because of it. More of our trial bookings now come from AI search, and that share keeps growing. Review collected by and hosted on G2.com.

All good so far, met all our expectations. Review collected by and hosted on G2.com.

I lead content and SMM for tech and SaaS clients, so I juggle several brands at once. In Pluspoint each client has its own workspace, posts for LinkedIn, Facebook and Instagram are planned in one calendar, and comments and DMs for all of them come into one inbox. The AI drafts are useful as a first version, then we rewrite them in each brand's voice. We also check every month how ChatGPT and Perplexity describe our clients, and since their profiles became consistent those descriptions are more accurate. Review collected by and hosted on G2.com.

A couple more social networks would be nice. Review collected by and hosted on G2.com.

GEO is where attention is heading, so getting surfaced in AI answers is the bet I care about, and cleaning up our listings is what moved it. My team runs social and the shared inbox out of the same tool, which killed a few tabs and a couple of subscriptions. Because they ship an MCP, our engineers pulled the data into our own AI stack in an afternoon. For a software team, that last part is rare and it matters. Review collected by and hosted on G2.com.

No native CRM connector yet. We pipe data through the MCP, which works, but a prebuilt integration would save us a step. Review collected by and hosted on G2.com.

We were paying for three separate things per client and now it is one, which saved me a lot of admin at month-end. I can also finally see which enquiries came in from AI, and that was the bit I got excited about. It was not even a line on my sheet last year. The review requests going out on their own helps too, because I used to be the one reminding everyone. It integrates seamlessly with HubSpot, where all our enquiries land directly into the CRM I report from. The connection works smoothly and saves a lot of manual data entry Review collected by and hosted on G2.com.

No complaints so far. I asked support something once and had an answer the same day. Review collected by and hosted on G2.com.

Scheduling is the part I use most. I plan our posts across channels from one place instead of going into each account separately, and the comments and DMs come back into the same inbox, so replying is one pass rather than three. We keep our listings up to date from here too. That used to be nobody's job and it quietly drifted out of date. What I did not expect was AI traffic. It is still a small share, but people are finding us through assistants rather than search, and it has grown every month since we started watching it Review collected by and hosted on G2.com.

I have not run into anything. It suits the way I work. Review collected by and hosted on G2.com.