Pluspoint Features

Reports on the performance of social media posts and campaigns.

Allows the creation, management, and scheduling of content to be shared across social media channels.

Identifies trends in social media campaigns, such as optimal posting times, to improve performance.

Manage and post content across multiple social media accounts and platforms simultaneously

Provides features for managing and optimizing paid advertisements across social channels.

Allows for categorizing or grouping individual posts to streamline social media marketing campaigns.

Monitor hashtags, their trends, and analytics across all social media platforms

Manage multiple campaigns in one system

Initiate interactions with customers by proactively starting conversations or providing informational content

Establish rules for automatic propagation of social media posts across one or more channels

Analyze and gain insights into data in real-time

Provides a forum for customers to give feedback and data storage for company analysis.

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Evaluating strengths and weaknesses of companies with the same target audience

Helps monitor the overall performance of marketing efforts and brand establishment.

Provides a centralized hub and management tools for all data points related to online reputation.

Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns.

Automatically monitor and receive alerts for any new online reviews

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Create, save, and re-purpose templates for emails, forms, etc.

Optimize and manage the search engine optimization efforts for a website or digital content

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Identify, track, and respond to negative feedback

Track and monitor a specific set of keywords

Gives visibility into employee performance and each individual's impact on reputation initiatives.

Helps establish a workflow that allows team members to communicate effectively and collaboratively.

Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels.

Includes or integrates with content creation apps.

Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Send messages, notifications, or documents to an entire customer base at the same time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Generate personalized communications upon request to meet customer needs

Allow the audience to interact or engage with the content

Ability to submit location data to a wide variety of digital services

Ability to submit location data to major aggregators

Consistently monitors search engines and directories and removes duplicate listings

Offers the ability to enhance listings with menus, photos, videos, or other rich data

Changes to location data are synced across listings immediately and in real time

Provides data or insights into listing performance and engagement

Monitor and report on ranking in local search results

Report on local citations and distribute accurate listing data to directories and search engines

Optimize or automate content for Google My Business

Monitor online reviews and brand reputation

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Provide insights and data visualizations from a comprehensive dashboard

Collect and analyze traffic data about website visitors

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Track the amount of clicks on individual products to measure campaign results

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage advertising space and its sales within your network or publication

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Monitoring and organizing references from a webpage to external sites and internal pages

Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites)

Optimize and manage the search engine optimization efforts for a website or digital content

Track and monitor reviews of products or services

Enables users to visualize all scheduled social campaigns and content in a timeline or calendar.

Allows users to upload and publish brand content from a shared library.

Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox.

Automates the content approval process to ensure social posts are approved by managers or clients before publishing.

Allows administrators to assign permissions for different users or teams to access certain platform features.

Provides features for creating or editing social media assets.

Store and manage images

Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions.

Add customized logos and colors to align with company branding

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Create, design and manage workflows for repetitive tasks

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create and administer polls and surveys

Identify, track, and respond to negative feedback

Provide multiple methods of user authentication such as social media accounts.

Generate review forms and questionnaires to gather feedback from users.

Ability to personalize review forms and questionnaires based on user type.

Allow users to share, like/dislike, and comment on reviews.

Consumers can ask questions about products and request feedback from peers.

Checks to ensure the reviewers are real people who used the products.

Evaluate consumer feedback to ensure that it's authentic and relevant.

Define and implement terms and conditions for privacy, copyright, or intellectual property.

Reviews can be collected directly from e-commerce platforms or online stores.

Reviews can be distributed across multiple channels (online, in store, etc.).

Allow consumers to provide feedback while interacting with customer service representatives.

Provide incentives for reviewers, such as coupons and gift cards.

Manage syndication to distribute reviews across multiple channels.

Analyze data points such as page views, average rating, or consumer sentiment.

Support multiple types of user generated content such as text, video, or photos.

Manage product samples used for promotional purposes.

Generate multiple types of badges based on user ratings.

Create reviews widgets that can be embedded on websites and online stores.

Set up connections to third-party platforms to improve business processes

Manage marketing campaigns, as well as SEO, SERP, and A/B testing.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Seamlessly integrates with 3rd party websites

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Integration with third-party CRM systems

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Discover the ranking of business based on location-specific keywords at the zip level

Create landing pages or online forms designed to capture new leads and prospects

Adapt content to display differently based on viewer location

Report on email bounce rate statistics

Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns

Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines

Track and interpret campaign performance metrics

Use AI to generate content in the form of text, images, videos, etc.

View and track pertinent metrics to find patterns and gain insights from data

Discover the total number of backlinks, referring domains, and referring IPs going to a domain

Review data from past periods to reveal recurring tendencies and predict future performance

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage and support multiple languages

Addition of necessary external data, applications, tools, or features

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Evaluating strengths and weaknesses of companies with the same target audience

Manage and support multiple locations

Ability that lets users rebrand the software to make it look like their own

Track the usage of certain hashtags

Share internal and external reviews on social media platforms

View and track pertinent metrics to find patterns and gain insights from data

Predict future data based on historical data sets

Encourage your customers to promote your company by providing materials, tools, and reward programs

Automatic reply functionality for incoming messages

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Enables employees to promote their company by supplying them with materials, tools, and reward programs

An extended application or connector that enables users to perform additional services with their current set of tools

Search and filter data across systems to locate required information by entering keywords or certain criteria

Automatically calculate score after the assessment

Application programming interface that allows for integration with other systems/databases

Alter the layout and content of reports

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Customize data fields to support various needs and use cases

Allows businesses to request reviews from their customers

Tracks metrics that provide insight into how a user interacts with any interface or product

Alter the layout and content of reports

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Add customized logos and colors to align with company branding

Create and manage advertising campaigns on social media networks

Find & retrieve relevant data or documents

Manage the process of evaluating documents or requests submitted for approval

Track and monitor a specific set of keywords

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage schedules and meetings via an integrated calendar

Create, design and manage workflows for repetitive tasks

Schedules specific times for content to appear on social media platforms, blogs, websites etc.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Review data from past periods to reveal recurring tendencies and predict future performance

Application programming interface that allows for integration with other systems/databases

Graphical representation of data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Market event via social media tools

An @mention is a way to tag or notify a specific person about a message/post

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Use AI to generate content in the form of text, images, videos, etc.

Tracks metrics that provide insight into how a user interacts with any interface or product

Provides a channel for team members to share media files, communicate, and work together

Monitor social media posts or web that mention a particular brand

Assemble applications and processes by dragging over and arranging pre-built components

Leave comments and notes on documents for others to view

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Create, save, and re-purpose templates for emails, forms, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Automatically monitor and receive alerts for any new online reviews

Reminders sent via email

Observe and track the demand, usage, progress or quality of a system, product, or user

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Import and export data to and from software applications

Notifies a business when a review is left

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Analyze and gain insights into data in real-time

Create and administer polls and surveys

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Send messages via SMS

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Interact with data visualization elements, such as charts and graphs, to drill down into data

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Notifications that are delivered to users as soon as an event occurs

Alter the layout and content of reports

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Add customized logos and colors to align with company branding

Optimize and manage the search engine optimization efforts for a website or digital content

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows businesses to manage badges from review websites.

Identify, track, and respond to negative feedback

Allows businesses to share their videos on social media.

Receive data and information in real time

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage and track all internal and external communication conducted via calls, email, text, or chat

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Pre-designed layouts that can be customized to match preferences and requirements

Leave comments and notes on documents for others to view

Create, save, and re-purpose templates for emails, forms, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Market event via social media tools

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage, store and organize emails within the system or via third-party apps

Allows businesses to request reviews from their customers

Manage and support multiple locations

Allows for businesses to run a variety of different campaigns across different channels

Communicate using direct chat or messages within the system

Communicate using direct chat or messages within the system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Record the audio of phone conversations for quality assurance purposes

Create and automatically send premade copy in response to customer messages

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage, store and organize emails within the system or via third-party apps

Create, save, and re-purpose templates for emails, forms, etc.

Send messages via SMS

Gauge satisfaction and receive information for improvement and success

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Track and manage adherence to policies for any service, product, process, or supplier

Manage and support multiple languages

Track interaction history by documenting conversations for contacts

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create, design and manage workflows for repetitive tasks

Access previous interactions or concerns to maintain customer relationships

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Supports various video file formats

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Organize, prioritize, and manage incoming communications

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Provides a channel for team members to share media files, communicate, and work together

Track and document all activities across devices, networks, and other systems

Active reporting of data and metrics

Assemble applications and processes by dragging over and arranging pre-built components

Gauge satisfaction and receive information for improvement and success

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Customize contracts and forms to collect specific information

Interact with data visualization elements, such as charts and graphs, to drill down into data

Graphical representation of data

Process of dividing customers into groups based on common characteristics

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Visualize and analyze customer experience across all touchpoints and channels

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Collect information from multiple sources

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Customize data fields to support various needs and use cases

Analyze and gain insights into data in real-time

Predict future data based on historical data sets

Provides a channel for team members to share media files, communicate, and work together

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Review data from past periods to reveal recurring tendencies and predict future performance

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracks metrics that provide insight into how a user interacts with any interface or product

Pre-designed layouts that can be customized to match preferences and requirements

View and track pertinent metrics to find patterns and gain insights from data

Collect information from and communicate with customers or users across multiple channels, such as email, phone, live chat, web, and other touchpoints.