1. [Home](https://www.g2.com/) 2. ... 3. [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) 4. [Pluspoint Discussions](https://www.g2.com/products/pluspoint/discuss) [ ![Pluspoint](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6c7a998ec919184422bbdd213427b52/pluspoint.png "Pluspoint") ](/products/pluspoint/reviews) # Pluspoint Discussions Pluspoint is an AI platform for multi-location marketing and online reputation management. We built it for chains, franchises and groups, because most local marketing tools were designed for a single location. 🤖 Why it matters now That matters more now that customers ask ChatGPT and Google's AI where to go. The answer names only a few businesses, and AI picks them from what it can read about each location: its listings and reviews, and whether it is still posting. A location with gaps gets skipped, so Pluspoint keeps every location in the shape AI, Google and customers trust. 📍 Be visible It starts with listings, since they are the first thing people and AI read. You change a location's hours, address or photos once, and Pluspoint updates Google and Facebook and keeps both profiles optimized. With Listings Sync, the same change reaches Apple Maps, Bing, Waze, Yelp, Tripadvisor and 200+ other directories, so they all show the same details and nobody has to log in to each site. Then come reviews. Pluspoint asks every customer for one by SMS, email, WhatsApp or QR code, gathers reviews from Google, Yelp, Tripadvisor and other sites into one feed, and replies in your brand voice. Because Google and AI favor locations that stay active, one post can go to Google, Facebook, Instagram, TikTok, X and LinkedIn for every location at once. Each location also gets its own mobile page. 💬 Engage Being found brings a customer once, and the rest of Pluspoint brings them back. Their messages from SMS, email, chat and social apps arrive in one inbox, where an AI chatbot answers common questions in seconds and hands the rest to your team. After the visit a survey asks how it went, and the answer goes to that location's manager. Later, campaigns by SMS, email or WhatsApp bring news and offers, and coupons show which offers brought people back. ⚡ Delegate to AI By hand, all of this would need a bigger team, which is why AI does the routine part. It replies to reviews, answers chats, drafts posts and descriptions for your team to approve, and sorts reviews by topic, so the analytics show what customers praise and complain about at each location. Teams that work in Claude, ChatGPT or Gemini can connect them through Pluspoint's MCP server, and an API and Zapier cover other tools. 📈 Results Starfoods Group's 60+ restaurants went from 2.8 to 4.8 stars and now get 16 times more reviews a month. Lyca Mobile has almost five times the engagement on Google Maps, and car rental group CRC shows up in the top 3 of AI recommendations. 🎯 Who it fits and what it costs Marketing and operations teams use it at restaurant groups, hotels, clinics, car dealers, retail chains and real estate brokerages. It is an affordable alternative to the bigger platforms, and many SME chains, franchises and groups have switched to it. The price is public: $29 per location per month with every feature, billed from three locations, with Listings Sync as the only add-on. You can try it for 14 days without a card or a sales call. ![Pluspoint](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6c7a998ec919184422bbdd213427b52/pluspoint.png "Pluspoint") Pluspoint Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion JD Loading... [Jen D.](https://www.g2.com/users/7365jendorland "Jen D.") • 26 days ago Director of Events and Senior Event Producer More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Most+of+our+bookings+start+as+late-night+Instagram+DMs+or+WhatsApp+messages%2C+and+Pluspoint+helps+by+pulling+everything+into+one+inbox+so+the+sales+team+can+s...&title=How+are+you+handling+Instagram+and+WhatsApp+inquiries+in+one+shared+inbox+with+Pluspoint%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-handling-instagram-and-whatsapp-inquiries-in-one-shared-inbox-with-pluspoint) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=How+are+you+handling+Instagram+and+WhatsApp+inquiries+in+one+shared+inbox+with+Pluspoint%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-handling-instagram-and-whatsapp-inquiries-in-one-shared-inbox-with-pluspoint&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-handling-instagram-and-whatsapp-inquiries-in-one-shared-inbox-with-pluspoint) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=How+are+you+handling+Instagram+and+WhatsApp+inquiries+in+one+shared+inbox+with+Pluspoint%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-handling-instagram-and-whatsapp-inquiries-in-one-shared-inbox-with-pluspoint%0aMost+of+our+bookings+start+as+late-night+Instagram+DMs+or+WhatsApp+messages%2C+and+Pluspoint+helps+by+pulling+everything+into+one+inbox+so+the+sales+team+can+s...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=How+are+you+handling+Instagram+and+WhatsApp+inquiries+in+one+shared+inbox+with+Pluspoint%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-handling-instagram-and-whatsapp-inquiries-in-one-shared-inbox-with-pluspoint%0aMost+of+our+bookings+start+as+late-night+Instagram+DMs+or+WhatsApp+messages%2C+and+Pluspoint+helps+by+pulling+everything+into+one+inbox+so+the+sales+team+can+s...) - Copy link - [ ## How are you handling Instagram and WhatsApp inquiries in one shared inbox with Pluspoint? ](/discussions/how-are-you-handling-instagram-and-whatsapp-inquiries-in-one-shared-inbox-with-pluspoint) Most of our bookings start as late-night Instagram DMs or WhatsApp messages, and Pluspoint helps by pulling everything into one inbox so the sales team can see who replied and what was promised. We also schedule Instagram and Facebook posts weeks ahead, but I still prefer using a laptop for... 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