--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1798 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1798 scale: '5' date_modified: '2026-07-02' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,798 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users love the **ease of use** in Pendo, enabling efficient onboarding and straightforward product analytics integration. (202 reviews) - Users value Pendo's **seamless integration of analytics with in-app guidance** , enhancing user engagement and training capabilities. (165 reviews) - Users appreciate the **seamless integration of analytics and in-app guidance** with Pendo, enhancing user engagement and support. (122 reviews) - Users value the **excellent customer support** and the intuitive integration process of Pendo for enhanced user engagement. (116 reviews) - Users appreciate the **seamless integration of analytics and guidance** in Pendo, enhancing user engagement and experience. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users note the **missing features** in Pendo, impacting analysis workflows and user engagement insights. (67 reviews) - Users find the **limitations in guide recovery** and lack of detailed user insights to be frustrating with Pendo. (63 reviews) - Users face a **steep learning curve** with Pendo, struggling to understand configurations and find necessary information. (59 reviews) - Users note a **steep learning curve** with Pendo, requiring significant time and effort to fully utilize the platform. (47 reviews) - Users face significant **data inaccuracy** issues, leading to frustration and complicating the overall user experience. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Review on Pendo - A Best user Experience tool for tracking User Activities! **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas P. | Sales Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Pendo?** As a user I like the User analytics which gives comprehensive analytics, User behaviour, which feature user have used most and relevant metrics. This helps us making business decisions to improve the user experience. The Other thing which I liked is the Customizable dashboards to monitor and track important metrics of business. **What do you dislike about Pendo?** Nothing to dislike but customization options should be more like selecting multiple segments in single reports etc. Also, need to include some Learning materials for new users. **What problems is Pendo solving and how is that benefiting you?** The main problem Pendo is solving for us is User Engagement and Retention. We were facing lot of difficulties in getting user logged on to our tools. Pendo helps in tracking user behavior, understanding feature adoption helping us to make decisions to improve user experiences. ### 2. Pendo is a great tool to help engage with your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Pendo?** Ease of use with building guides and segementation to be able to get to the endusers you want to target. Pendo really helps you understand your customers current working experience in your applications and how you can create better experiences. **What do you dislike about Pendo?** The tagging process and agent data within pendo. **What problems is Pendo solving and how is that benefiting you?** The issue of getting in front of the right customers at the right time and when they need you. ### 3. Insightful tool for variety of use cases **Rating:** 4.5/5.0 stars **Reviewed by:** Josh P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Pendo?** I like how Pendo is very customizable. I'm able to come up with an idea on how to track customer behavior, and Pendo allows me to create flow or label a feature that tracks that behavior. **What do you dislike about Pendo?** The data governance is tough to onboard, which leads to messy data. It is on ourselves to clean up our data and prepare it for reporting. Maybe there could be a way for Pendo to assist with this. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping us gather data and conduct analyses on actual user behavior inside our products. We are still in the beginning stages, but we recently had a Pendo workshop and have created a dedicated group to focus on product growth initiatives. I foresee Pendo becoming extremely useful for us in terms of adoption rates and true usage metrics. ### 4. Super intuitive and powerful for PM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Pendo?** Allowing non-technical people to go in and get data. **What do you dislike about Pendo?** Still a bit out of my depth with some of the tagging stuff (ex. don't use certain types of code as identifying tags) **What problems is Pendo solving and how is that benefiting you?** We don't know how people are using our product. Now we can make actionable, data-driven decisions. ### 5. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio N. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Pendo?** Being able to see if there is activity on an account as an account manager. This justifies churn, usage and helps realize who the right person is to reach out to. **What do you dislike about Pendo?** There is only a limited amount of view to the email log in but it would be nice to see where they log in from or what service they currently use the log in for. **What problems is Pendo solving and how is that benefiting you?** When accounts claim no usage on past due invoice this allows me to show exactly who was logging in and when they used it to justify invoices. This helps minimize churn. ### 6. Easy to implement, powerful Analytics tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Pendo?** I like the simplicity with which all user actions are captured with limited impact on our development team. The ability to generate reports, create user segments, and understand user workflows enables our Analytics team to make product decisinos easily. **What do you dislike about Pendo?** The User Interface is a bit inconsistent in places (like 3 different calendar tools.) And the complexity for querying is not the same in all places. For example, when create a Segment, you can use AND/OR queries across multiple features, but not in the Data Explorer. **What problems is Pendo solving and how is that benefiting you?** The main problem that Pendo helps us solve is understanding which features are being adopted so that we can make good decisions about promotion campains or feature retirement. Additionally, when we're creating success metrics for new features, often our success criteria can be measured using one or more Pendo metrics. ### 7. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Pendo?** Pendo gives me visibility into the log in patters for my customers. As a manager of the renewals team, this allows me to guage the health of customers before reaching out. **What do you dislike about Pendo?** Better export capability would be nice. I would love to share log in data with partners but the export functionality is weak. **What problems is Pendo solving and how is that benefiting you?** Pendo gives me the ability to guage my customers' health. ### 8. I enjoy using pendo **Rating:** 4.5/5.0 stars **Reviewed by:** Kathryn D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Pendo?** The click analytics with minimal engineering effort is great. When we have down time or an upcoming outage I am able to communicate with our customers useing the banners. **What do you dislike about Pendo?** I only have disliked that its "hard" to set up events. Also our pendo CSM was layed off and it took emails and pings to see who is now covering our account. I am personally your biggest advocate at Red Hat, without me saying renew our contract I think everyone would switch to amplitude. We have that running as well. **What problems is Pendo solving and how is that benefiting you?** Proactive messaging to my customers, tours to help them get started. Analytics for me and my team to evaluate how we are doing in our UIs. Also allows us to find spaces we should continue to invest in further. ### 9. My favorite web application analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brett C. | Assistant Vice President Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Pendo?** Pendo has a simple technical implementation and allows for page and feature tagging without the need for developers...if you have some knowledge of CSS Selectors. The click stream tracking is pretty amazing as much because it's so easy to get to as anything else. Add to that their implementation of in app guides and a flexible resource center and it's a pretty killer solution. Last time I looked, you would need a bundle of competitive products to get the same feature set. **What do you dislike about Pendo?** Pendo is not cheap. You really have to pay for it. Pendo has limited ad-hoc report building. It's better then it used to be, but certainly not where it could be. Pendo for mobile is pretty terrible, but that's not their fault. Mobile isn't my area of expertise, but I'm not aware of a genuinely good mobile click stream tool. Pendo keeps trying to expand into questionable areas. Most notably, they're trying to get into product roadmapping which feels like a pretty poor fit for their tool. Maybe there's some higher level company strategy where it fits, but as a user, I don't get it. **What problems is Pendo solving and how is that benefiting you?** - Tracking feature adoption - Tracking user behavior - Analysis of adoption and behavior - Validation of qualitative user feedback with quantitative data - Input into prioritization decisions - Training walkthroughs - Feature announcements ### 10. I would highly recommend Pendo! **Rating:** 5.0/5.0 stars **Reviewed by:** Kate F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Pendo?** I can see insights into the usage of my clients, which allows me to tailor conversations to exactly what they are doing or what they're not doing - without having to guess. **What do you dislike about Pendo?** Sometimes the data can be a bit confusing. **What problems is Pendo solving and how is that benefiting you?** As a company we are able to have insight into exactly how our users are using our platform. Sometimes we will get feedbak and we can double check they are utilizing the platform correctly or have a better understanding why they are not getting the data they thought they would. ### 11. An excellent deep dive of your product insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Pendo?** - The ability to send out push notifications to end users of your platform. Great for advertising new releases and projects - In-depth reporting, anything can be reported on - The ability to complete NPS surverys to your client base - Lots of integrations prebuilt into different platforms - Great Academy service to learn Pendo in your own time **What do you dislike about Pendo?** Titles of areas of not inuitive, quite often at the start you will find yourself struggling to find the certain area you would like however once you do get use to the titles the system is great **What problems is Pendo solving and how is that benefiting you?** Pendo helps us track user journeys a lot easier as well as starting an NPS survey. Pendo also allows for easy to make but great looking custom notifications for End Users. ### 12. Pendo is great for customer surveys / NPS in-app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Pendo?** Easy to use and build surveys for in-app experiences. Its easy to look at scores and run the surveys straight in the tool **What do you dislike about Pendo?** Only thing I wish was that there was more text analysis tools for text responses. My understanding is this is in the works, but it would be so great if there was a tool you could train data to segment survey respones. **What problems is Pendo solving and how is that benefiting you?** Helping us with in-app messaging for both product enablement and customer feedback. ### 13. Great tool for Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep R. | Global Service Delivery Manager - Digital Employee Experience , Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Pendo?** Robust Product Features: Pendo provides a comprehensive suite of useful features for customer success management. The platform offers analytics, user onboarding, in-app messaging, and customer feedback capabilities. These features allow me to gain insights into user behaviour, guide them through the product, and collect valuable feedback. User-Friendly Interface: Pendo's interface is intuitive and user-friendly. Navigating through the platform and accessing different features is straightforward, which saves time and reduces the learning curve. The interface is also visually appealing, making it enjoyable to work with. Effective Onboarding Support: Pendo offers excellent onboarding support. Their customer success team is responsive, knowledgeable, and proactive in helping us get started with the platform. They provided personalized training sessions and offered best practices to ensure we maximize the value of Pendo within our organization. Actionable Insights: The analytics provided by Pendo are insightful and enable data-driven decision-making. I can track user engagement, identify areas for improvement, and make informed decisions to optimize our product's user experience. The ability to segment users and target specific cohorts is particularly valuable. **What do you dislike about Pendo?** Nothing in specific, i get what i need most of time.While Pendo integrates with popular platforms, expanding the integration options with additional third-party tools would provide more flexibility for customers. This would allow for seamless data flow and enhanced functionality within the broader tech stack. **What problems is Pendo solving and how is that benefiting you?** As Customer success managers, I benefit from Pendo's deeper insights into customer behaviour and demands by using those insights to drive customer success and reduce churn. ### 14. Great product for tracking user behavior in your app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Pendo?** The ease of use for product teams and the ability to see how users are engaging with your product. **What do you dislike about Pendo?** It is expensive for customer facing products with a large user base. **What problems is Pendo solving and how is that benefiting you?** Primarily provides visibility into how our users interact with our product. This helps us when prioritizing requests and building our roadmap. ### 15. Honest Feed back **Rating:** 4.5/5.0 stars **Reviewed by:** Bharath S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Pendo?** Creation of analytics page Support is fantastic you get answere for any type of question **What do you dislike about Pendo?** Some of the features like Launch Designer not working with the applications developed by us. **What problems is Pendo solving and how is that benefiting you?** We use guides during the release of new version. Page analytics helps us how each pages in application is get used by the user ### 16. A game changer for product marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Pendo?** Pendo has completely transformed the way I view my customer's use of my product. As a product marketer, gaining deep insights about my customers is crucial for success, and Pendo has been instrumental in helping me achieve that. Plus, it has provided us with a new channel for communication with our customers. We can now surface NPS and other surveys, promotions, invitations to educational masterclasses and other information into our product which helps improve our connection to customers and support our campaign goals. **What do you dislike about Pendo?** I wish that when creating reports or funnels that I could immediately turn that into a segment rather than needing to download to a CSV then re-upload. **What problems is Pendo solving and how is that benefiting you?** Pendo has given me a comprehensive understanding of how customers interact with my product. It has given me a granular level of visibility into their behaviors and helped me find connections between how a customer uses the product, and the positive benefits it has on their business. Thanks to Pendo, I can confidently say that I now have a much deeper understanding of my customers' needs and behaviors, allowing me to deliver a better product marketing strategy. ### 17. The Power of Pendo! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Pendo?** The power and usefulness of Pendo is unparalleled. I am able to collect sentiment and feedback data from highly targets groups of users while also being able to quickly deploy a system alert--all without the need of an engineer! Our ability to collect and respond to data his jumped by orders of magnitude, thanks to Pendo! **What do you dislike about Pendo?** I am not a fan of the application overlay and how tempermental it can be in some applications. I often have to load and reload the page for the Pendo overlay to render in my application. **What problems is Pendo solving and how is that benefiting you?** NPS, in-app communication, and the collection of feedback. Pendo is helping us understand how to better serve our three primary personas in our app: prospects, converts, and admis. ### 18. Great product but limited support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Pendo?** The product at a high-level is very easy to implement and get started. **What do you dislike about Pendo?** When you begin to get move advanced with implementation and require support, they are very slow to respond. It would take days, sometimes weeks with multiple follow ups to get an answer. This limited our ability to fully use the product and eventually we cancelled. **What problems is Pendo solving and how is that benefiting you?** Reduce customer support and provide in-app tips and tricks ### 19. Pendo helps you to find what you need! **Rating:** 5.0/5.0 stars **Reviewed by:** Magdalena K. | Client Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Pendo?** Support, trainings, community, flexibility, wide capabilities, ease of use! I'm truely your advocate:). **What do you dislike about Pendo?** Please grow client feedback features. Thank you! **What problems is Pendo solving and how is that benefiting you?** Product adoption, guides, analytics. ### 20. Easy no-code guides! **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer H. | Solution Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Pendo?** As someone with limited technical abilities, I love how easy it is to create in-product guides, surveys, NPS etc. Analytics are easy to access and read, and can be leveraged with segments and guides. Pendo support is also excellent. **What do you dislike about Pendo?** There are some limitations when creating guides which can be tricky unless you use a custom code block. I also occasionally run into issues with non-optimal displays, such as when a user has a VPN installed, so their browser disregards Pendo's display settings. It's not good to spam users! **What problems is Pendo solving and how is that benefiting you?** Helping us to drive product adoption, leveraging our product for product assisted/led/growth, deep insights into how our users use our product, and what we can do to help them. ### 21. Pendo, making tracking easy **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Pendo?** It is very helpful in tracking which all features the user are using and makes it very easy to run the analytics. As we are an AI company, getting all the analytics capbility to know which features needs to be pushed up and which are doing well are very useful. **What do you dislike about Pendo?** Pendo don't have the capability to identify from the analytics the which are the feature which can be improved in order to increase the performance of the web app and recommend to push these features to the clients. Integration of Chat GPT to draw insights from the data collected, can be one thing that can be implemented. **What problems is Pendo solving and how is that benefiting you?** Getting to know about the features which can become the selling point has significantly increased our sales and we gets to know which feactures can actually become the selling point while pitching to the client. Even mapping the customer journey has helped us to reduce the tickets significantly. ### 22. Pendo is a must have for any product team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Pendo?** Pendo has become an important tool for our product team. Its very user-friendy and has segmentation capabilities, event tracking, and integration options (fullstory) that have empowered our small product team to make data driven decisions. This has helped us enhance our user experiences and in turn has reduced churn rate and increased stickiness rate for our platform. We use the fullstory links, the guides, and the resource center in addition to all of the usage tools available. It has been essential in creating our user engagement strategies. **What do you dislike about Pendo?** We've had some challenges when trying to update the homepage widgets with different timeframes. The process is not as intuitive as I would like it to be. It often requires more effort than necessary. Normally I could use the query builder, however the stickiness metric widget for example is not easy to create your own query for. Allowing time frame adjustments for the widgets or having a button that brings you to the query builder with the query pre-populated would enhance the overall user experience. Another issue we've encountered relates to the query builder. After a recent redesign, the query builder has become less user-friendly. It used to be more intuitive and straightforward, but the new layout and features have made it somewhat confusing for our team. Lastly, we've come across inconsistency in fullstory links for user sessions. While some user sessions have fullstory links, others do not, and there doesn't seem to be a clear explanation within the platform for this discrepancy. It would be useful to have this info in the knowledge base or in some sort of info icon as to why some sessions have it and some don't. We've also reached out to our customer service rep and weren't able to get a clear explanation. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us understand our users' needs and preferences, allowing us to make informed product decisions and prioritize feature development effectively. It also helps us proactively reduce churn by understanding the usage patterns by high, medium and low frequency users. Secondly, Pendo's segmentation capabilities have been exteremely helpful in tailoring our product offerings to specific user groups (mid market vs enterprise). This adjustment has led to increased user satisfaction and improved user adoption of key features. ### 23. Pendo is powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Pendo?** The ease of implementation with a simple code snippet. There's immediate value upon turning it and your team can continue to get more sophisticated as you learn all of the capabilities. **What do you dislike about Pendo?** Pendo is expensive but it is the best product in its class. **What problems is Pendo solving and how is that benefiting you?** The in-application guides greatly impacts our case deflection and reduce support cases. The feedback tool gives us a transparent mechanism to communicate with customers about feature requests and it objectively influences our product roadmap. Accurate way to measure success or failure of new feature launches. ### 24. Pendo is a powerful and multifaceted tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Pendo?** Ease of use, ability to quickly launch comms to our users without requiring dev work, flexibility (custom code options, multiple ways to set up a guide), analytics, and breadth of content availble on the help center. Pendo also has excellent and timely customer support. **What do you dislike about Pendo?** This is not a dislike about Pendo itself, but the only downside of our experience so far has been a lack of bandwidth internally to get the full use out of Pendo we know is possible. Because it's such a substantial and powerful tool, it's a lot for a small team to take on and can take a while to feel like you're getting deeper into the product. **What problems is Pendo solving and how is that benefiting you?** Pendo recently paid for itself because we recovered subscriptions from delinquent accounts using Pendo notifications. Pendo has also been a great tool for user research, enabling our product teams to quickly get research requests and surveys in front of users and seems to get much better responses compared to email. Pendo has also saved the day a few times when a product team encountered a problem or delay with something they planned to custom build, and we were able to get the same information to users via Pendo guides instead. ### 25. Still the gold standard for early stage software product teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Pendo?** Honetly, it's reputation as a tool to get certain things done. Aviods a lot of wheel spinning trying to pick something and instead just "get to work". Early stage software is hard, you can't always get everything in the product, for various reasons, and Pendo is a more than adaquete solve. In short, from alerting to new features, to training on lesser known ones, calling out user experience hightlights (or fixing shortcomings) ... it's a quick, easy, well-understood part of our process. **What do you dislike about Pendo?** As we march into product market fit, many different groups are using pendo for various reasons. The shortcoming is that it's sometimes hard to see it from a users eyes. Through in feature flags, a/b tests, etc ... the edge cases become bigger issues without careful oversight. I feel the tool could do a better job of alerting implementers when a user is potentially going to see "too many" pendo dialogues. **What problems is Pendo solving and how is that benefiting you?** Onboarding is a bigger use case as well as training on new (or lesser-known) features. To a certain degree, it's been good for smoke tests and validating product ideas. ### 26. Great tool for analytics and much more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Pendo?** I use it the most for viewing page views and feature usage. I also use it for inserting surveys and informational guides into our app. It was easy to get up and running. Our developers were able to integrate all three of our web applications to the app. **What do you dislike about Pendo?** Tagging features can sometimes be challenging / confusing, especially for someone without CSS knowledge/background. **What problems is Pendo solving and how is that benefiting you?** As a product manager I need to see how my product is being used So that I can effectively manage the product ### 27. Cloud 9 for product managers **Rating:** 4.5/5.0 stars **Reviewed by:** ADITYA K. | Client Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Pendo?** The abilitly to understand the product adoption as an startup company is very vital and pendo does wonders in making this simple for everyone. **What do you dislike about Pendo?** I believe, the cost of the SaaS model is on bit higher side for young startups, but the software fulfills the price tag. I would mark it as an luxury but not a necessity when you are a young startup. **What problems is Pendo solving and how is that benefiting you?** It has helped us understand how much platform adoption we are gaining, wherever we are losing it, it can be flagged easily and communicated with our clients. This also, helps us internally what part of our product, we need to focus for in this quarter and try to implement certain features in a better way. ### 28. Good Value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Pendo?** The tool is simple to use and set up and support and education have been great as well. It's very convenient to have the click tracking data connected to the in-app messaging piece. As Pendo continues to add functionality like session replay, being able to tie this to the click path and page data will really strengthen their product offering. **What do you dislike about Pendo?** Target Market If your organization is planning to use Pendo's out of the box reporting, you're in good hands because Pendo has been investing consistently in improving their reporting. Pendo is very focused on their core midsize customer base. This often appears to be at the expense of their enterprise customers. For instance, we've been asking for years to be able to publish in-app messages or get user segmentation data via their API without success. If you're enterprise and rely more on an external BI tool, be aware that these types of improvements occur less frequently, if at all. Interstitial Designer Tool Pendo's designer tool is also not the most intuitively organized or user fiendly, but the learning curve isn't very high so this isn't a massive consideration in my opinion. Product Improvements It shouldn't come as a huge surprise, but many of the really impactful features Pendo has begun offering are contractual add-ons, which is a departure from enhancements we've seen in the past to their core "Engage" product, which has been disappointmenting. **What problems is Pendo solving and how is that benefiting you?** Onboarding new users, sharing downtime and product announcements. Answering simple product management or engineering questions around whether a feature is being used. ### 29. Valuable from day one **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Pendo?** Valuable from day one-- simply having visibility into your customer base is helpful regardless of the product or organizational maturity. I love that there are "canned fancy metrics" that are both insightful for my team and impressive to my stakeholders. **What do you dislike about Pendo?** I dislike having to launch the designer when I just need to edit a small piece of text within a guide. Also, because my products are weird I would rather filter by account instead of segment (I just don't want to make a segment for each account). **What problems is Pendo solving and how is that benefiting you?** As my company is EXTREMELY project-oriented, this is helping me get out of the build trap. Instead of focusing on communicating updates, I can communicate about the impact of the updates. Plus my stakeholders like fancy charts so the built-in widgets are amazing. ### 30. It can be great but its abused and confusing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Pendo?** Collaboration and insights. I love being able to see whats going on where (when set up appropriately). **What do you dislike about Pendo?** Data-out. I know Pendo wants to do everything within Pendo, but that's not entirely reasonable. Easier data-out would make this platform 10X better. Governance.The two companies I have used Pendo at have the same issue: how do we put bounds on guide deployment? How do we make research more seamless and standardized? Pendo would od well to focus on these non-obvious 'features' because they matter a ton to corporations. **What problems is Pendo solving and how is that benefiting you?** This survey is challenging because of the tiny windo and the exclusivity in some questions. IE the above, I am none of the options. And my window is tiny and eaten up by 'helpful' buttons. Problem: collecting insights How helping: direct to user interface Added challenge: everyone and their mother is distributing guides ### 31. Rich in Feature and functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinanth G. | Quality Analyst - Customer Success Excellence, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2023 **What do you like best about Pendo?** It is a feature packed platform I use on a daily basis for my personal and organizational product analytics and testing the user experience of our applications before they are rolled out to a larger audience. Seamless Integration and excellent support resources and an online community of users. **What do you dislike about Pendo?** 1. Steep learning curve 2. Expensive 3. Not suitable for small teams and more geared towards the enterprise **What problems is Pendo solving and how is that benefiting you?** Understanding the user journey of our clients and how they navigate and derive value from our products through various tools like journey and heat maps and clicks on the user interface helps us better understand the problems they face on a daily basis. ### 32. Pendo is the leading tool for application usage analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Pendo?** Guides are my favourite thing about Pendo. I havnt found another tool that can do this and saves me development costs integreting my own notifications, feedback polls, etc. The abilitity to set conditions and segment who and when they are seen is great. The fact that no code is required for guides is amazing. **What do you dislike about Pendo?** The cost of Pendo being per application can be difficult to justify. Particularly when a company is constantly making new apps. **What problems is Pendo solving and how is that benefiting you?** The user analytics and data insights produced by Pendo allow us to show leadership the success of applications. Pendo saves hugely on development time and has a far smoother integrations with applications then competitors, it requires very little technical knowledge to use it. The user behavior analysis allows us to figure out where to improve the app paired with the feedback guides, we know what to work on to improve/grow our apps. ### 33. Use everyday **Rating:** 5.0/5.0 stars **Reviewed by:** Joe K. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Pendo?** Easy to use. Support is top notch. Helps in my every day role. Ease of integration **What do you dislike about Pendo?** The results reporting is sometimes difficult. **What problems is Pendo solving and how is that benefiting you?** New user onboarding. On app communication. Self-guided training. Product development. Product adoption. Issue alert system. ### 34. User engagement(Experience) tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Mayur R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Pendo?** Accuracy because in analytics we require correct information to improve user screen time or we can say overall performance. I am working in advertising company so we require to track the use to improve our inventories which can become simple with pendo. **What do you dislike about Pendo?** I'm not wise enough to count the downside, but as a ppart of customer success team I realise that different customerss have different requirementsn and meeting those need some innovation so just try to make thing simple. **What problems is Pendo solving and how is that benefiting you?** We're advertising comapny and we require our ad inventories at the most important or we can say it as space we are sure that can be seen by user and pendo helps us to do that. With this we can increase the advertising performance by getting more clicks also this help to update the UI accordingly. ### 35. Extremely Useful for User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shantanu J. | Customer Success Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Pendo?** Pendo helps me understand the user sentiment and user patterns. It helps me deep dive into usage patterns across features and modules. The ability to create small audience groups and user guides is very helpful. **What do you dislike about Pendo?** Need better sentiment analysis. The recorded sessions are costly and need better analysis and deeper theme tagging. User guides should be easier to setup and execute. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us get the User NPS and track user sentiment over time. It also helps me create quick user guides to make users more aware about new features. Soft nudging users to go a certain route also becomes easy. ### 36. Pendo, helping me track most used features **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Pendo?** Pendo has helped me to track the features which are mostly used by our customers. We used to pitch these features to our customers to convince them about the most important features which can help them to increase their revenue. The analytics dashboard helped us to draw different insights which helped us to solve various business use cases. **What do you dislike about Pendo?** Pendo is currently not integrated with any AI tool which will draw some insights by itself and give us suggestions to improve our website or application. The analytics dashboard can be made more user-friendly and easy to use. **What problems is Pendo solving and how is that benefiting you?** Pendo has helped us to understand which features are doing well and are mostly used by our customers. It has helped us to plan and show user journey which has helped us to onboard new customers very easy. ### 37. Useful and convenient platform to analyse product engagement metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Theodoros P. S. | Product Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Pendo?** I really enjoyed the process of learning Pendo as I was able to analyse paths, funnels and data explorers enabling me to create dashboards for presentation during my meetings. **What do you dislike about Pendo?** Pendo can create a new section where users can find the most drop-off rates per page for their website. Hence, they will be able to identify where the pain points lie and act accordingly. **What problems is Pendo solving and how is that benefiting you?** Pendo solves time-based problems by filtering time periods, especially for paths where you get to see specific user behaviours and paths. It also contributes to a more accurate calculation of NPS and PES which are crucial metrics in product analytics. ### 38. Awesome Product for Feature Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Deep P. | Software Design Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2023 **What do you like best about Pendo?** - Pendo Feature Tracking with custom selector support - Page Tracking helps to manage all the page-related features in a single view. also help us to filter the feature tracking by page-wise - Segment-wise reporting and User wise reporting with the multiple widgets dashboard are good **What do you dislike about Pendo?** - Pendo have some issues with guide features. guide scroll behaviour with the user is not up to the mark **What problems is Pendo solving and how is that benefiting you?** Pendo solving the user tracking and behaviour analysis that help us to improve the current and future features in our product ### 39. It is a great tool to evaluate and elevate the product experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Pavan G. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Pendo?** Simplicity -> It's very easy to use even for beginner who has never heard about it. Scalability -> Wide range of options are available compared with the other tools. **What do you dislike about Pendo?** There is nothing as sort of but the more options and better layouts for the modals and tooltips might enhance the experience as the current UI looks very basic and not that aesthetic. **What problems is Pendo solving and how is that benefiting you?** Mainly solving the problem of getting the usability of the product and in discovering the scope for the improvements and users compred with the different platforms like Mobile, Tablet etc. ### 40. One stop for product analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed A. | Business Analyst | Product Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Pendo?** The overall tools for product analytics and user behaviour **What do you dislike about Pendo?** Lack to video tutorial makes it time consuming to pick things up. **What problems is Pendo solving and how is that benefiting you?** Gives deeps insights about product usage and adoption which paves a way to improved product analytics ### 41. Great Exprience With Pendo Feature Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Deep P. | Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Pendo?** - Feature Tracking - Page Tracking - Segment-wise reporting - User wise reporting - Feature Tagging Tool - Customised visitor and account fields - Custom Tracking events **What do you dislike about Pendo?** - Facing a Scrolling issue in the pendo guides. it will be fixed by Pendo team. but not perfect as required. - Should show some tooltips or some information regarding reports. **What problems is Pendo solving and how is that benefiting you?** - Feature tracking is much easy with pendo. we know how user using out platform and which features are used most. - Reporting is good. we easily track Daily active users and monthly active users ### 42. Easy to manage Operations with Pendo's Product Management Power **Rating:** 5.0/5.0 stars **Reviewed by:** Raj S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Pendo?** Very usefull for taking user feedback thorugh this product. it is very easy to integrate.That make easy for customer succes and support for company. it also provide user analytics in very detailed manner. **What do you dislike about Pendo?** it is very nice things to taking constructive crticissm from user.some points i observed tobe uncomfrmtable to user. Due to so many feature user learning time would more time taking. In current world data is NEW OIL. so pendo also collect uesr data and it create privacy risk. some what cost is also factor. **What problems is Pendo solving and how is that benefiting you?** gathering user feedback is time consuming process and also then correct one. so in this pendo is very much helpfull for me. by this i able to under user need & problem in my products. Thank you Pendo for this wonderfull product. ### 43. A lot of manual setup **Rating:** 3.0/5.0 stars **Reviewed by:** Topher M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Pendo?** The insights are genuinely helpful to many different people on our team. **What do you dislike about Pendo?** It was very technical to setup. As the person who did it, I can see a bunch of places where most folks would struggle or need a very technical person on their team to handle the setup. **What problems is Pendo solving and how is that benefiting you?** Pendo is answering the question "who is using what" very quickly. ### 44. Great base product with frustrating limitations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Pendo?** Pendo is simple to learn and use. The best feature is that it collects page data before you tag a specific page. **What do you dislike about Pendo?** When I'm looking to do deeper analysis on a page/funel it feels like theres data that Pendo is "hiding" from me. For example, funels allow you to set a timeout when analyzing by total attemps but not by unique visitors. Since I'm unable to filter pendo data in a way that aligns with the metrics our company actually cares about this makes Pendo significantly less useful to me. Would be happy to share more details if it would be helpful! **What problems is Pendo solving and how is that benefiting you?** Pendo is a shortcut for our team to track user behaviour across key pages/flows. Without Pendo it would have taken a much longer time to get to a less robust analytics system. ### 45. Product adoption has been easy **Rating:** 3.5/5.0 stars **Reviewed by:** prashant g. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Pendo?** - Tracking business impacting features are much easy in pendo. We know how users are interacting with our platform, and capturing those analytics helps us to target our audience. Reporting is the best part with so many related and usefull matrix. **What do you dislike about Pendo?** - Faced some scrolling and loading issues in pendo guides. It should be fixed by pendo team. - Account level guides and other features will be very useful in solving many use-cases. **What problems is Pendo solving and how is that benefiting you?** - Product Adoption - Feature Usage Monitoring - User conversion via Walktroughts - Guide for announcements ### 46. Pendo is an amazing tool that is constantly evolving to help our company continue to be product led **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Pendo?** Pendo not only empowers us, but it also empowers our users. We get to understand how our users navigate in our software. Not only that, we can target/segment users for specific communication to obtain specific feedback or provide additional information, all without making code changes in our product. **What do you dislike about Pendo?** At times, the multitude of data available can be overwhelming, so it can be difficult to focus on specific areas with so much data at your fingertips. **What problems is Pendo solving and how is that benefiting you?** Pendo allows us to easily communicate guides in a variety of ways to inform our users of upcoming changes to the product, as well as specific feedback. ### 47. Pendo is extremely essential to our in-product customer communication needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Pendo?** It's hard to choose just one, the Pendo platform is extremly user friendly, and fun to work with. I enjoy the user interface, as well as find it's features intuitive and easy to use. I also love that our office is neighbors to Pendo's raleigh office, and we've been invited to visit on many occasions to work with our amazing TAM :) **What do you dislike about Pendo?** Not so much a dislike as a suggestion for improvement; as a data analyst, I would love to see some deeper analytics capabilities. I would love to be able to have a bit more freedom to query the data, and even create visualizations much like Power BI or Tableau reporting. **What problems is Pendo solving and how is that benefiting you?** Pendo allows us to see what our users are doing, and communicate with them in-product directly and effectively! ### 48. Great UX tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Pendo?** Replays / Feature tracking / Guides. Easy to use **What do you dislike about Pendo?** Customer Support not very responsive & supportive **What problems is Pendo solving and how is that benefiting you?** Feature usage, User behaviour, Guide for first time users ### 49. your web product analytics - Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2023 **What do you like best about Pendo?** The way analytical tool works for the web apps is amazing. You get the all details about web trafic and also the feture that is being used most so you can focus on improving it. the weekly trafic analysis and the different reporting features are amazing. it id easy to integrate with system. **What do you dislike about Pendo?** Wont recommend it to users who are just starting there bussiness as its not that cost effective and also if you have very less traffic these analysis wont make any sense. **What problems is Pendo solving and how is that benefiting you?** So suppose you have analytic platform for ur product and you made different pages for multiple reports and its been few months after deploying those but you dont know if anyone is using it or not. here pendo make it easy for you. it gives you the trafic anlysis for different pages and also user adoption for feature you have implemented. these way u can focus on important feature and remove unused reports and save cost. ### 50. Good starter solution but can be buggy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Pendo?** Amazing reporting and data oversight. Guides are incredibly useful to reach out to customers automatically. Segmentation points available for guides. NPS survey and reporting. **What do you dislike about Pendo?** Our onboarding was patchy and not very informative. Our onboarder appeared to lack knowledge and we spent some of our professional services sessions waiting for them to work out the issue which sometimes wasn't possible. The app can be buggy, particularly when the designer launches (or doesn't...) which is frustrating. The interface could be better to enable easier navigation and a wider overview when looking at guides. More seamless/better functionality when applying custom segmentation filters. **What problems is Pendo solving and how is that benefiting you?** Better data insight, automating customer outreach, increased feature adoption, increased revenue from monetisable features, greater success using our app for customers, stickiness. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+22%3A44%3A34+-0500&secure%5Bsession_id%5D=a0f563b0-6b36-4a3f-9fc3-3a0a7b66c933&secure%5Btoken%5D=e5aceafaa78d535854514be95417e3a6d3320e3b6e2342855b2143e56d2c0b4c&format=llm_user) ## Pendo Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jaggaer](https://www.g2.com/products/jaggaer/reviews) - 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Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 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