PayTrace Reviews & Product Details

Danielle and the developer support team have been amazing! Review collected by and hosted on G2.com.

Not as popular with general ecommerce users. Review collected by and hosted on G2.com.

Its easy navigation and user-friendly interface make it easy to integrate with other systems. The capabilities of the dashboard and the user interface design provide above-average reporting and end user experience. It is extremely safe to use because it complies with PCI DSS regulations and uses tokenisation and encryption. It is capable of handling many currencies. Paytrace makes both single-transaction and bulk uploading simple. Overall, it's worth the money and useful to use. Review collected by and hosted on G2.com.

It is challenging to modify the platform to meet their unique requirements. Customer service response times and availability fall short of expectations, and they  not always be instantaneous during peak demand times. Its dated and less user-friendly UI makes it more difficult for newcomers to navigate than rival apps. Review collected by and hosted on G2.com.

Although I hit some recent bumps with the changes for sandbox accounts, I'm able to test every function via the sandbox before going to the production server. Clients request new features, good for me, I'm able to verify those features quickly via the sandbox enviroment.

Regarding service, on the rare occassion I need it, like yesterday, I got it. Danielle Prochaska solved my biggest headache and was good enough to stay on the phone to solve my recent headaches with the sandbox changes. Everything is back to working. Review collected by and hosted on G2.com.

This is a tough question, I would like to have had a better understanding about the sandbox changes in advance. Where to put that information? Possibly on the developers's site, at the top? A button indicating recent sandbox changes? 3 or 4 examples using api.sandbox.paytrace.com? Or in the sandbox portal, https://vt.sandbox.paytrace.com

And the question below about my primary role when using PayTrace, why is Developer not an option? My clients are the Users, not me. Review collected by and hosted on G2.com.

Spoke with Daniella and she was able to figure out where I had gone wrong. Very nice! Review collected by and hosted on G2.com.

Don't have anything bad to say. dxxxxxxx Review collected by and hosted on G2.com.

We had a problem with our Magento 2 website processing transactions. Paytrace was very quick to help me get the issue resolved. Review collected by and hosted on G2.com.

I cannot thnk of anything I do not like about Paytrace. Review collected by and hosted on G2.com.

Customer service is always friendly, understanding and on top of tickets Review collected by and hosted on G2.com.

Software is out of data compared to market alternatives Review collected by and hosted on G2.com.

Pricing is competitive and integrations are relatively straight-forward and simple. Review collected by and hosted on G2.com.

When it works, it's fine.

But every once in a while they have incredibly long outages (going on 30 hours right now).

PayTrace status page shows 100% uptime for all services and no issues having been reported.

Phone support turns off at 7pm PT. Difficult to get responses and updates. Review collected by and hosted on G2.com.

Paytrace offers a lot of customization and white-labeling. Very user-friendly and easy to learn for not-so-tech-savvy clients. Their customer support is knowledgeable and helpful. Review collected by and hosted on G2.com.

Changes in their fee structure have driven us away from paytrace to alternative gateways. They offer a good solution but majority of our customers were not happy with sudden price increases for value-added services they were utilizing. Review collected by and hosted on G2.com.