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PayTrace Reviews & Product Details

We’re the B2B payment experts. Specializing in expense reduction, payment automation, and efficiency, PayTrace makes accepting payments easy. We provide solutions for payment processing, accounts receivable, interchange optimization, and payment automation, all built on the solid foundation of our payment gateway that’s trusted by 40,000 merchant businesses. Our platform automates complex B2B invoicing processes to reduce Days Sales Outstanding (DSO) from an average of 28 days to a single day, while removing manual steps that can lead to human error. Our built-in features help lower your processing costs: interchange optimization automatically qualifies B2B/B2G transactions for reduced Level II and III processing fees, and surcharging enables merchants to recover credit card interchange fees through an added industry-compliant surcharge. With PayTrace, you can accept payments online, within ERP systems and other integrated solutions, in-person or on the go. We are a trusted solution for merchants in a variety of industries, including healthcare, manufacturing, construction, e-commerce, professional services, and more. PayTrace provides free, US-based, 5-star support to ensure success.

Seller

PayTrace

Discussions

PayTrace Community

Languages Supported

English

Overview by

Patrick Kilcline

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PayTrace Media

Our gateway optimizes data fields, providing instant access to Level II & Level III savings. B2B & B2G purchases can qualify for lower rates by entering additional data at the time of the transaction. Businesses that accept business or government cards can qualify for level III rates and ...

PayTrace Demo - PayTrace - Secure MOTO & eCommerce

You expect top-notch security. We also deliver customer profile storage in our PCI compliant database at no extra charge and provide the following services: 5-star support Interchange savings with Level II & III data Secure customer storage vault Integrated partnerships Payment cart/bi...

PayTrace Demo - Trace AR - Automate Accounts Receivable

Trace AR - accelerate cash flow from 28 days to 1

PayTrace Demo - Trace AR - Smart Invoicing

- Create invoices and schedule payments in one simple step - Automatically apply discounts, fees and sales tax - Schedule deposits or installments and Trace AR will automatically send requests to your customer to get you paid - Secure payment links are delivered to your customers via text mess...

PayTrace Demo - Trace AR - Payment Screen

Send your customers a payment request via text and/or email and get paid fast. Your customers can pay immediately with credit card, debit card, and (coming soon) ACH.

PayTrace Demo - PayTrace - Integrated Solutions

We work with your existing software platforms to deliver integrated gateway solutions. Our feature-rich API supports: Level II & III data Credit card processing Check processing Signature capture Minimize PCI Scope Secure checkout Free tokenization Encrypted card readers Client si...

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Verified User in Manufacturing

Small-Business (50 or fewer emp.)

11/14/2025

"Outstanding Developer Support Makes All the Difference"

5/5

What do you like best about PayTrace?

Danielle and the developer support team have been amazing! Review collected by and hosted on G2.com.

What do you dislike about PayTrace?

Not as popular with general ecommerce users. Review collected by and hosted on G2.com.

Rao Wajahat S.

Head of Business Analysis | T24 Sr. Functional Analyst

Small-Business (50 or fewer emp.)

9/26/2024

"Paytrace - The Payment Gateway Solution"

4.5/5

What do you like best about PayTrace?

Its easy navigation and user-friendly interface make it easy to integrate with other systems. The capabilities of the dashboard and the user interface design provide above-average reporting and end user experience. It is extremely safe to use because it complies with PCI DSS regulations and uses tokenisation and encryption. It is capable of handling many currencies. Paytrace makes both single-transaction and bulk uploading simple. Overall, it's worth the money and useful to use. Review collected by and hosted on G2.com.

What do you dislike about PayTrace?

It is challenging to modify the platform to meet their unique requirements. Customer service response times and availability fall short of expectations, and they not always be instantaneous during peak demand times. Its dated and less user-friendly UI makes it more difficult for newcomers to navigate than rival apps. Review collected by and hosted on G2.com.

What problems is PayTrace solving and how is that benefiting you?

Strong encryption and fraud prevention tools provided by PayTrace safeguard sensitive cardholder data, lower fraud risks, and guarantee PCI DSS compliance. PayTrace provides a dependable and quick payment gateway that facilitates the smooth processing of transactions made with credit cards or automatic bank transfers. A cloud-based platform makes it possible for us to process payments from any place, which is especially advantageous the remote workers across multiple regions. Review collected by and hosted on G2.com.

Tim C.

Owner, New Prism, Inc

Small-Business (50 or fewer emp.)

5/31/2024

"Well contructed API, especially all functions with CURL examples"

5/5

What do you like best about PayTrace?

Although I hit some recent bumps with the changes for sandbox accounts, I'm able to test every function via the sandbox before going to the production server. Clients request new features, good for me, I'm able to verify those features quickly via the sandbox enviroment.

Regarding service, on the rare occassion I need it, like yesterday, I got it. Danielle Prochaska solved my biggest headache and was good enough to stay on the phone to solve my recent headaches with the sandbox changes. Everything is back to working. Review collected by and hosted on G2.com.

What do you dislike about PayTrace?

This is a tough question, I would like to have had a better understanding about the sandbox changes in advance. Where to put that information? Possibly on the developers's site, at the top? A button indicating recent sandbox changes? 3 or 4 examples using api.sandbox.paytrace.com? Or in the sandbox portal, https://vt.sandbox.paytrace.com

And the question below about my primary role when using PayTrace, why is Developer not an option? My clients are the Users, not me. Review collected by and hosted on G2.com.

Jo S.

Small-Business (50 or fewer emp.)

12/10/2024

"Sign in help"

5/5

What do you like best about PayTrace?

Spoke with Daniella and she was able to figure out where I had gone wrong. Very nice! Review collected by and hosted on G2.com.

What do you dislike about PayTrace?

Don't have anything bad to say. dxxxxxxx Review collected by and hosted on G2.com.

DANIEL S.

President

Small-Business (50 or fewer emp.)

11/14/2024

"Payments not working on Magento"

5/5

What do you like best about PayTrace?

We had a problem with our Magento 2 website processing transactions. Paytrace was very quick to help me get the issue resolved. Review collected by and hosted on G2.com.

What do you dislike about PayTrace?

I cannot thnk of anything I do not like about Paytrace. Review collected by and hosted on G2.com.

Christian P.

Managing Partner

Small-Business (50 or fewer emp.)

12/10/2024

"Great"

3.5/5

What do you like best about PayTrace?

Customer service is always friendly, understanding and on top of tickets Review collected by and hosted on G2.com.

What do you dislike about PayTrace?

Software is out of data compared to market alternatives Review collected by and hosted on G2.com.

Maurice A.

Mid-Market (51-1000 emp.)

2/3/2023

"Extended outages."

3/5

What do you like best about PayTrace?

Pricing is competitive and integrations are relatively straight-forward and simple. Review collected by and hosted on G2.com.

What do you dislike about PayTrace?

When it works, it's fine.

But every once in a while they have incredibly long outages (going on 30 hours right now).

PayTrace status page shows 100% uptime for all services and no issues having been reported.

Phone support turns off at 7pm PT. Difficult to get responses and updates. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/20/2023

"A Convenient Payment Solution With Room for Improvement"

3.5/5

What do you like best about PayTrace?

Paytrace offers a lot of customization and white-labeling. Very user-friendly and easy to learn for not-so-tech-savvy clients. Their customer support is knowledgeable and helpful. Review collected by and hosted on G2.com.

What do you dislike about PayTrace?

Changes in their fee structure have driven us away from paytrace to alternative gateways. They offer a good solution but majority of our customers were not happy with sudden price increases for value-added services they were utilizing. Review collected by and hosted on G2.com.