# PayTrace Reviews **Vendor:** PayTrace **Category:** [Payment Gateways](https://www.g2.com/categories/payment-gateways) **Average Rating:** 4.3/5.0 **Total Reviews:** 8 ## About PayTrace We’re the B2B payment experts. Specializing in expense reduction, payment automation, and efficiency, PayTrace makes accepting payments easy. We provide solutions for payment processing, accounts receivable, interchange optimization, and payment automation, all built on the solid foundation of our payment gateway that’s trusted by 40,000 merchant businesses. Our platform automates complex B2B invoicing processes to reduce Days Sales Outstanding (DSO) from an average of 28 days to a single day, while removing manual steps that can lead to human error. Our built-in features help lower your processing costs: interchange optimization automatically qualifies B2B/B2G transactions for reduced Level II and III processing fees, and surcharging enables merchants to recover credit card interchange fees through an added industry-compliant surcharge. With PayTrace, you can accept payments online, within ERP systems and other integrated solutions, in-person or on the go. We are a trusted solution for merchants in a variety of industries, including healthcare, manufacturing, construction, e-commerce, professional services, and more. PayTrace provides free, US-based, 5-star support to ensure success. ## PayTrace Pros & Cons **What users like:** - Users praise the **exceptional customer support** of PayTrace, highlighting friendly and prompt assistance with issues. (4 reviews) - Users appreciate the **responsive customer support** from PayTrace, highlighting quick resolutions to transaction issues. (2 reviews) - Users appreciate the **quick response time** of PayTrace, ensuring timely resolution of transaction issues. (2 reviews) - Users find PayTrace to be **affordable** , offering great value with its ease of use and robust features. (1 reviews) - Users appreciate the **convenience** of PayTrace, highlighting its easy navigation and seamless integration with other systems. (1 reviews) - Users praise the **customer satisfaction** of PayTrace, highlighting prompt and effective support from the service team. (1 reviews) - Dashboard Customization (1 reviews) - Dashboard Usability (1 reviews) - Users find PayTrace to have a **user-friendly interface** , making integration and testing functions seamless and efficient. (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users find the **outdated technology** of PayTrace limiting and less user-friendly compared to newer market options. (2 reviews) - Users find the **lack of customization** in PayTrace challenging, hindering their ability to meet unique requirements. (1 reviews) - Users face **limited availability** of customer service, leading to slow response times during peak demand periods. (1 reviews) - Users find **limited customization** challenging, with outdated UI and slow customer service impacting overall experience. (1 reviews) - Users find **navigation difficult** due to the dated UI and challenges in customizing the platform effectively. (1 reviews) - Not User-Friendly (1 reviews) - Users experience **poor customer support** from PayTrace, highlighting long response times and limited availability during outages. (1 reviews) - Poor Interface Design (1 reviews) - Poor Navigation (1 reviews) - Poor Usability (1 reviews) ## PayTrace Reviews ### 1. Outstanding Developer Support Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about PayTrace?** Danielle and the developer support team have been amazing! **What do you dislike about PayTrace?** Not as popular with general ecommerce users. **What problems is PayTrace solving and how is that benefiting you?** Allowing customers to accept credit card payments on their website. ### 2. Paytrace - The Payment Gateway Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Rao Wajahat S. | Head of Business Analysis | T24 Sr. Functional Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about PayTrace?** Its easy navigation and user-friendly interface make it easy to integrate with other systems. The capabilities of the dashboard and the user interface design provide above-average reporting and end user experience. It is extremely safe to use because it complies with PCI DSS regulations and uses tokenisation and encryption. It is capable of handling many currencies. Paytrace makes both single-transaction and bulk uploading simple. Overall, it's worth the money and useful to use. **What do you dislike about PayTrace?** It is challenging to modify the platform to meet their unique requirements. Customer service response times and availability fall short of expectations, and they  not always be instantaneous during peak demand times. Its dated and less user-friendly UI makes it more difficult for newcomers to navigate than rival apps. **What problems is PayTrace solving and how is that benefiting you?** Strong encryption and fraud prevention tools provided by PayTrace safeguard sensitive cardholder data, lower fraud risks, and guarantee PCI DSS compliance. PayTrace provides a dependable and quick payment gateway that facilitates the smooth processing of transactions made with credit cards or automatic bank transfers. A cloud-based platform makes it possible for us to process payments from any place, which is especially advantageous the remote workers across multiple regions. ### 3. Well contructed API, especially all functions with CURL examples **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | Owner, New Prism, Inc, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about PayTrace?** Although I hit some recent bumps with the changes for sandbox accounts, I'm able to test every function via the sandbox before going to the production server. Clients request new features, good for me, I'm able to verify those features quickly via the sandbox enviroment. Regarding service, on the rare occassion I need it, like yesterday, I got it. Danielle Prochaska solved my biggest headache and was good enough to stay on the phone to solve my recent headaches with the sandbox changes. Everything is back to working. **What do you dislike about PayTrace?** This is a tough question, I would like to have had a better understanding about the sandbox changes in advance. Where to put that information? Possibly on the developers's site, at the top? A button indicating recent sandbox changes? 3 or 4 examples using api.sandbox.paytrace.com? Or in the sandbox portal, https://vt.sandbox.paytrace.com And the question below about my primary role when using PayTrace, why is Developer not an option? My clients are the Users, not me. **What problems is PayTrace solving and how is that benefiting you?** online payment processing ### 4. Sign in help **Rating:** 5.0/5.0 stars **Reviewed by:** Jo S. | HR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about PayTrace?** Spoke with Daniella and she was able to figure out where I had gone wrong. Very nice! **What do you dislike about PayTrace?** Don't have anything bad to say. dxxxxxxx **What problems is PayTrace solving and how is that benefiting you?** Getting logged in and having the correct connection information. ### 5. Payments not working on Magento **Rating:** 5.0/5.0 stars **Reviewed by:** DANIEL S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about PayTrace?** We had a problem with our Magento 2 website processing transactions. Paytrace was very quick to help me get the issue resolved. **What do you dislike about PayTrace?** I cannot thnk of anything I do not like about Paytrace. **What problems is PayTrace solving and how is that benefiting you?** PAytrace makes it easy for our company to accept credit cards ### 6. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Christian P. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about PayTrace?** Customer service is always friendly, understanding and on top of tickets **What do you dislike about PayTrace?** Software is out of data compared to market alternatives **What problems is PayTrace solving and how is that benefiting you?** Long standing gateway, so lots of intergration options and well known ### 7. Extended outages. **Rating:** 3.0/5.0 stars **Reviewed by:** Maurice A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about PayTrace?** Pricing is competitive and integrations are relatively straight-forward and simple. **What do you dislike about PayTrace?** When it works, it's fine. But every once in a while they have incredibly long outages (going on 30 hours right now). PayTrace status page shows 100% uptime for all services and no issues having been reported. Phone support turns off at 7pm PT. Difficult to get responses and updates. **What problems is PayTrace solving and how is that benefiting you?** Payment processing, when it works. ### 8. A Convenient Payment Solution With Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about PayTrace?** Paytrace offers a lot of customization and white-labeling. Very user-friendly and easy to learn for not-so-tech-savvy clients. Their customer support is knowledgeable and helpful. **What do you dislike about PayTrace?** Changes in their fee structure have driven us away from paytrace to alternative gateways. They offer a good solution but majority of our customers were not happy with sudden price increases for value-added services they were utilizing. **What problems is PayTrace solving and how is that benefiting you?** Paytrace was one of the first gateways to offer automatic level 3 payment processing which was a huge selling point for many of our B2B clients. They integrate with all of the major payment processors so setup and activation were always a breeze. ## PayTrace Discussions - [Anyone else experiencing this Global outage?](https://www.g2.com/discussions/anyone-else-experiencing-this-global-outage) - 1 upvote - [View PayTrace pricing details and edition comparison](https://www.g2.com/products/paytrace/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A35%3A34+-0500&secure%5Bsession_id%5D=dc184cd5-881a-42d9-98a4-bd3c9a0835f0&secure%5Btoken%5D=ad0e7800369a606b1edeb062529c22dd8eeb9e1f462d5f8dd10db49558178e87&format=llm_user) ## PayTrace Features **Payment Options** - Coupons, Discounts, Promotions, and Gift Cards - Recurring Billing - Instant Payment - Accepted Credit Cards and Debit Cards - ACH Payments and eCheck Processing - Split Payments - Real-Time Payments - Multi-Currency - Online payment portal **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Reporting** - Status - Customer Credit - History **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Dispute Resolution - Omnichannel - Levels 1 & 2 - Level 3 **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Integrations** - Accounting - ERP - CPM **Security** - PCI Compliance - Fraud Protection Tools - Data Tokenization - Two-Factor Authentication - POS Verification **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Payment Options** - Multi-Currency - Online payment portal **Transactions** - Credits - Invoices - Payments **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Security** - POS Verification **Workflows** - Approvals - Reconciliation **Platform** - Performance and Reliability - API / Integrations - PCI Regulation Compliance - Supplemental Technology - Accounting integration - E-commerce Integration **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top PayTrace Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,672 reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (445 reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - 4.4/5.0 (1,778 reviews)