--- title: PayTrace Reviews meta_title: 'PayTrace Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how PayTrace works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 9 scale: '5' date_modified: '2026-07-17' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # PayTrace Reviews **Vendor:** PayTrace **Category:** [Payment Gateways](https://www.g2.com/categories/payment-gateways) **Average Rating:** 4.4/5.0 **Total Reviews:** 9 ## About PayTrace We’re the B2B payment experts. Specializing in expense reduction, payment automation, and efficiency, PayTrace makes accepting payments easy. We provide solutions for payment processing, accounts receivable, interchange optimization, and payment automation, all built on the solid foundation of our payment gateway that’s trusted by 40,000 merchant businesses. Our platform automates complex B2B invoicing processes to reduce Days Sales Outstanding (DSO) from an average of 28 days to a single day, while removing manual steps that can lead to human error. Our built-in features help lower your processing costs: interchange optimization automatically qualifies B2B/B2G transactions for reduced Level II and III processing fees, and surcharging enables merchants to recover credit card interchange fees through an added industry-compliant surcharge. With PayTrace, you can accept payments online, within ERP systems and other integrated solutions, in-person or on the go. We are a trusted solution for merchants in a variety of industries, including healthcare, manufacturing, construction, e-commerce, professional services, and more. PayTrace provides free, US-based, 5-star support to ensure success. ## PayTrace Pros & Cons **What users like:** - Users commend the **exceptional customer support** of PayTrace, noting friendly and efficient assistance from the team. (3 reviews) - Users commend PayTrace for its **quick response time** , effectively resolving transaction issues with ease and efficiency. (2 reviews) - Users find PayTrace to be **affordable** , delivering great value with its features and user-friendly experience. (1 reviews) - Users value the **convenience** of PayTrace, highlighting its easy navigation and user-friendly integration with systems. (1 reviews) - Users praise the **excellent customer service** of PayTrace, noting its friendly and prompt assistance with inquiries. (1 reviews) - Dashboard Customization (1 reviews) - Dashboard Usability (1 reviews) - Users find PayTrace to have a **user-friendly interface** , making integration and testing functions seamless and efficient. (1 reviews) - Easy Integrations (1 reviews) - Users appreciate the **user-friendly interface** of PayTrace, facilitating easy navigation and integration with other systems. (1 reviews) **What users dislike:** - Users find the **lack of customization** limits their ability to tailor PayTrace to unique business needs. (1 reviews) - Users find the **limited availability** of customer service frustrating, especially during peak times and when facing challenges. (1 reviews) - Users find **limited customization** frustrating, as the platform struggles to meet unique requirements and has a dated UI. (1 reviews) - Users find **navigation difficult** due to the outdated UI and slow customer service responses during high demand. (1 reviews) - Users find PayTrace’s **user interface outdated and less user-friendly** , making navigation difficult for newcomers. (1 reviews) - Users find PayTrace's **outdated technology** challenging, with a less user-friendly interface compared to more modern alternatives. (1 reviews) - Users experience **poor customer support** from PayTrace, highlighting long response times and limited availability during outages. (1 reviews) - Poor Interface Design (1 reviews) - Poor Navigation (1 reviews) - Poor Usability (1 reviews) ## PayTrace Reviews ### 1. Extended outages. **Rating:** 3.0/5.0 stars **Reviewed by:** Maurice A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about PayTrace?** Pricing is competitive and integrations are relatively straight-forward and simple. **What do you dislike about PayTrace?** When it works, it's fine. But every once in a while they have incredibly long outages (going on 30 hours right now). PayTrace status page shows 100% uptime for all services and no issues having been reported. Phone support turns off at 7pm PT. Difficult to get responses and updates. **What problems is PayTrace solving and how is that benefiting you?** Payment processing, when it works. ## PayTrace Discussions - [Anyone else experiencing this Global outage?](https://www.g2.com/discussions/anyone-else-experiencing-this-global-outage) - 1 upvote - [View PayTrace pricing details and edition comparison](https://www.g2.com/products/paytrace/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A10%3A39+-0500&secure%5Bsession_id%5D=9b8d5d54-f1c2-4c7a-93d2-176ff2568d5d&secure%5Btoken%5D=40ea50f042b80bbab70aa2bd0c56eea20874dd6d34a6c3d948d6013f9306c222&format=llm_user) ## PayTrace Integrations - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) ## PayTrace Features **Payment Options** - Coupons, Discounts, Promotions, and Gift Cards - Recurring Billing - Instant Payment - Accepted Credit Cards and Debit Cards - ACH Payments and eCheck Processing - Split Payments - Real-Time Payments - Multi-Currency - Self Service Portal **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Reporting** - Status - Customer Credit - History - Sales Tax Management - Activity Dashboard - Customer Statements **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Dispute Resolution - Omnichannel - Levels 1 & 2 - Level 3 **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Integrations** - Accounting - ERP - CPM **Security** - PCI Compliance - Fraud Protection Tools - Data Tokenization - Two-Factor Authentication - POS Verification **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management - Retail Inventory Management **Payment Options** - Multi-Currency - Self Service Portal **Transactions** - Credits - Invoices - Partial Payments **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Security** - POS Verification **Workflows** - Approvals - Bank Reconciliation **Platform** - Performance and Reliability - API / Integrations - PCI Regulation Compliance - Supplemental Technology - Accounting integration - E-commerce Integration **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Additional Functionality** - Reporting & Statistics - Customizable Reports - Generative AI - Expense Tracking - Data Import/Export - Real-Time Data - User Management - ACH Payment Processing - Invoice Processing - Billing & Invoicing - Alerts/Notifications - AI Copilot - Contact Database - Aging Tracking - Purchase Order Management - Audit Trail - Discount Management - General Ledger - Document Management - Receivables Ledger - Recurring/Subscription Billing - Multi-Currency - Workflow Management - Credit Card Processing - Task Management - Customizable Templates - Forecasting - Cash Flow Management - Self Service Portal - Reminders - Check Processing - Receipt Management - Overpayment Processing - Financial Management - Third-Party Integrations - Payment Collection - Approval Process Control - API - Profit/Loss Statement **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis ## Top PayTrace Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,691 reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (454 reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - 4.4/5.0 (1,783 reviews)