--- title: Parallel Reviews meta_title: 'Parallel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Parallel works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 32 scale: '5' date_modified: '2026-06-30' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Parallel Reviews **Vendor:** Parallel Solutions SL **Category:** [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa) **Average Rating:** 4.8/5.0 **Total Reviews:** 32 ## About Parallel Parallel is the End-to-End AML Software for KYC , Screening & Risk Scoring ## Parallel Pros & Cons **What users like:** - Users find Parallel's **ease of use** exceptional, benefiting from its intuitive interface and seamless integration with existing tools. (3 reviews) - Users appreciate the **customization options** in Parallel, allowing for tailored solutions that enhance organizational efficiency. (2 reviews) - Users appreciate the **responsive customer support** for fostering community, sharing best practices, and improving user experience. (1 reviews) - Users find **ease of integration** with existing software impressive, enhancing organizational structure and document processing. (1 reviews) - Users appreciate the **intuitive interface** that simplifies onboarding and enhances overall user experience. (1 reviews) - Product Quality (1 reviews) - Security (1 reviews) **What users dislike:** - Users find the **communication issues** in notifications about non-compliant parts to be overly lengthy and cumbersome. (1 reviews) - Users desire additional templates and hope for a **dedicated e-signature feature** to enhance functionality in Parallel. (1 reviews) - Users desire more **template options** and an integrated e-signature feature for enhanced functionality in Parallel. (1 reviews) ## Parallel Reviews ### 1. Game-changer in customer management **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Parallel?** Parallel's user interface is simple and easy to understand, making it easy for our team to adapt for both legal teams and the end client. We have experienced a significant improvement in our client relationships thanks to Parallel's ability to centralise key information and improve communication. It has enabled us to track client interactions more efficiently, saving us approximately 30-40% on client communications. The team and customer support is terrific. The tool can be ready to use in less than a week. **What do you dislike about Parallel?** We are still awaiting some key features that we feel are necessary to fully optimise our processes, however, the team is very receptive to feedback and several implementations have been made almost on demand. **What problems is Parallel solving and how is that benefiting you?** We use Parallel for document review and we have experienced more than 30% of time saved for this process. ### 2. One-Stop Shop for all your legal processes **Rating:** 5.0/5.0 stars **Reviewed by:** Dani V. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Parallel?** - Native integrations with electronic signature takes multiple steps from sending a contract - Makes it really easy to collect multiple types of data, and keeping the data collected right where i need to use it, which is in document generation -A lot of customization options for each field type including logic rules and conditional visibility - It takes some time to setup, but in theory is possible to set a workflow that fits multiple types of contracts, so your document generation is easier and no more mistakes, all you need to do is fill up the form and the document will populate the right info in the right places. - I love that you can attach documents that will append to the generated document for signature, so i find it useful to attach the original quote, taking a lot of work from the manual contract generation. Easy to use, drag and drop form creator. The forms are beautiful and professional looking, you can share a link to it, and it will validate the signatory Keep all your contracts in the same place, possibility to set alerts on expirations and other important dates **What do you dislike about Parallel?** Maybe having some extra field types would be nice, for example repeated field sets, or possibility to linking templates. **What problems is Parallel solving and how is that benefiting you?** Our contract generation process was very manual and we had to support a variety of different terms. This made it very prone to errors and long reviews. At some point i was even convinced it was impossible to automate the contract generation. Parallel makes it easier to automate and eliminate errors, and it has some gems of features, for example the ability to append pdfs into the final document generated to be signed. It has given us the ability to keep all of our documents in the same place, instead of generating in Word and storing locally + in the cloud, and then uploading to a esignature provider, then store again somewhere else a finalized document. ### 3. Excellent product and service **Rating:** 4.0/5.0 stars **Reviewed by:** Ana G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Parallel?** It is a tool that continues to evolve and offer improvements that make day-to-day life increasingly easier by providing a simple and intuitive platform. Additionally, it allows us to quickly see the status of each document and we can see how each client is progressing. **What do you dislike about Parallel?** We need to be able to extract more data to help us maintain internal control, but we know that Parallel is already working on it, which reassures us greatly. **What problems is Parallel solving and how is that benefiting you?** We request a large number of documents from each client who starts working with us. Being able to do this through a Parallel request, thus having all of them collected, greatly facilitates the collection and review of them, and it is also easier for the clients. ### 4. The best friend for SMEs: An innovative tool that takes the company to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela V. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Parallel?** Personally, as a marketing manager in the real estate sector, I am very satisfied and very surprised with Parallel, as it has completely changed our way of working. Thanks to the use we make of the tool, we are much more digital and agile in terms of internal and external processes. Communication with the client has improved greatly. What I like most is that it is a very intuitive software and, moreover, any suggestion for improvement that we convey to Parallel is valued and implemented. They innovate and improve the product constantly. I believe that both small and medium-sized companies can easily benefit from using Parallel, as it is a tech-friendly way that will easily lead our organization to a better scenario. **What do you dislike about Parallel?** I have no complaints at the moment. I am very happy with the tool. **What problems is Parallel solving and how is that benefiting you?** The conversational flows between company and client are more effective and efficient. We have gone from working with 2,200 emails in one operation to 1 form with less than 20 questions. ### 5. A before and after in the process of managing information and documentation of our students **Rating:** 4.5/5.0 stars **Reviewed by:** Belen C. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Parallel?** It is simple, intuitive, and greatly streamlines processes. Above all, it saves you time, something that is scarce nowadays. All my processes are organized and centralized on the platform, where I can easily see how they progress and where I can also communicate with colleagues who collaborate with me and my clients. I have truly noticed that I no longer have to spend so much time on email. Moreover, since it is so easy to use, my clients are also happy and I manage to get the information I need from them much faster. **What do you dislike about Parallel?** We would like to be able to obtain more data in order to have greater control over the efficiency of the process (e.g., response time, requests per employee), but the Parallel team is already working on it. **What problems is Parallel solving and how is that benefiting you?** One of the services we provide is managing the visa application process when a student wants to go abroad. The high regulation of this process requires the student to submit a lot of information and documentation. Previously, we asked for it in a PDF, by email, and that generated an endless back and forth with the client... Now we manage it much faster and easier for the students. Our team works from Parallel on all information requests, which are managed collaboratively and centrally, much faster and more organized. And the student finds everything easier. ### 6. Finally, processes and forms organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Parallel?** Parallel is simple to use, and focuses the typical legal doc and process steps that used to take countless hours. I was always concerned that our business was missing critical compliance steps with new employees ... not anymore. **What do you dislike about Parallel?** There's not a lot to dislike. Occasionally my page stalled (though this might have been my local connection); even still the work had auto saved so nothing was lost. **What problems is Parallel solving and how is that benefiting you?** Handling of multiple forms and processes with internal and external stakeholders. Previously, this was all handled manually over various platforms and email, text etc ### 7. God-Send **Rating:** 4.5/5.0 stars **Reviewed by:** Shaneece S. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Parallel?** Onboarding clients is super easy and effective. It reduces the risk of sending information through emails that go to junk mail. Clients have all the information required at their finger tips and they love the efficiency. People want the easiest way. Zoom allows you to meet without leaving home and clients are now used to those solutions. So being able to finish and sign documents go hand in hand with the new way people are doing business post covid **What do you dislike about Parallel?** Parallel branding does appear in some places which some people may see as a problem but compared to what they offer it may not be a deal breaker and they do have options to remove the branding. **What problems is Parallel solving and how is that benefiting you?** Sharing and creating business documents for client onboarding and managing client accounts the easiest way possible. Information can be sent to several people at once, saving time, and the filled-in documents can be exported and kept in a client file. ### 8. Great Platform for Onboarding Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Parallel?** Parallel allowed us to create a highly customizable platform to streamline the onboarding process of our clients. We collect sensitive information that is often a concern for some individuals and businesses. In the past we sent fillable PDF files or forms to fill out, and there were always issues getting the correct and complete data. **What do you dislike about Parallel?** We do not have any deal breakers with using Parallel. We hope Parallel will allow more customization to emails and webpage (link) that we send our clients to onboard. **What problems is Parallel solving and how is that benefiting you?** In my business, we collect a significant amount of sensitive data, such as bank statements, tax id, voided checks and a myriad of additional data that facilitates our ability to perform proper KYC when underwriting our clients. Parallel has allowed us to send our clients a single link to facilitate the collection of this information...gone are the days of sending endless emails back and forth to gather the required data. ### 9. Better experience for the customers and for us **Rating:** 5.0/5.0 stars **Reviewed by:** Adria L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parallel?** The platform has allowed us to digitize the entire client on-boarding process, ensuring that no errors are made in the information request while minimizing friction in the application. With Parallel, we manage to perform the KYC of clients in less time, in a more structured way, and with lower internal management costs. Most importantly, there is no margin for error in the process. **What do you dislike about Parallel?** The solution is very good but sometimes it is not ideal for older clients who are not very tech-savvy. **What problems is Parallel solving and how is that benefiting you?** Parallel digitizes and facilitates the request for information with clients. In our case, we use it for client onboarding by requesting all the information for KYC/AML and in the subscription of all the documentation. ### 10. We no longer draft contracts, now we make Parallels! **Rating:** 5.0/5.0 stars **Reviewed by:** Blanca G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Parallel?** Our real estate agents, the end users of the tool, find in Parallel a simple, practical, intuitive, and perfectly understandable tool that makes their work much easier and faster. It is liked by everyone, both those who are more tech-savvy and those who have more difficulties. **What do you dislike about Parallel?** We need to add an aesthetic improvement to the final result of this fantastic technology, but we are working on it and we will undoubtedly achieve it. **What problems is Parallel solving and how is that benefiting you?** Automation of contract creation ## Parallel Discussions - [What is Parallel used for?](https://www.g2.com/discussions/what-is-parallel-used-for) - 1 comment - [View Parallel pricing details and edition comparison](https://www.g2.com/products/parallel-solutions-sl-parallel/reviews/parallel-review-9381501?section=pricing&secure%5Bexpires_at%5D=2026-07-04+11%3A15%3A26+-0500&secure%5Bsession_id%5D=5223eeec-688d-46a8-a95d-9cd6608736cf&secure%5Btoken%5D=d97da7570794b24083cb3bca2a50dfbf44966b30f86474ddcb0cb62980a7163b&format=llm_user) ## Parallel Features **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Fraud Detection** - Name Matching - Watch List - Scoring - Workflows and Alerts **Identity Verification** - ID Scanning - KYC **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Compliance** - Due Dilligence - Regulations and Jurisdictions **Automation** - Workflow Automation - Real-Time Updates **Agentic AI - Digital Customer Onboarding** - Decision Making **Reporting** - Compliance Reports - Suspicious Activity - Real-Time Dashboards **Agentic AI - Digital Process Automation (DPA)** - Cross-system Integration - Proactive Assistance - Decision Making **Generative AI - Anti Money Laundering** - Risk Scoring **Agentic AI - Anti Money Laundering** - Decision Making ## Top Parallel Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews)