--- title: Parallel Reviews meta_title: 'Parallel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Parallel works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 32 scale: '5' date_modified: '2026-09-22' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation ---

Parallel Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Parallel, appreciating its intuitive interface and customization options. (3 mentions)
Users value the customization options of Parallel, allowing tailored solutions to fit their specific organizational needs. (2 mentions)
Users praise the responsive customer support of Parallel, enhancing their experience and fostering a sense of community. (1 mentions)
Users value the seamless integrations of Parallel, allowing effortless connections with existing organizational software. (1 mentions)
Users value the intuitive interface of Parallel, making onboarding seamless and enhancing overall user experience. (1 mentions)
Users find that communication issues arise from lengthy notifications regarding non-compliant parts, impacting clarity and efficiency. (1 mentions)
Users desire additional templates and are hopeful for a dedicated e-signature feature in future updates. (1 mentions)
Users desire more templates and hope for a developed e-signature feature to enhance functionality. (1 mentions)

Top Pros or Advantages of Parallel

Top Cons or Disadvantages of Parallel

DAVID CEDRIC T.
DT
DAVID CEDRIC T.
Small-Business (50 or fewer emp.)
"Now organized and simple KYC processing processes"
4.5/5
What do you like best about Parallel?

it is quite easy to use

adjustable according to needs

even allows interconnections between other software that you already use in your organization

it is the perfect tool for organizational structuring and processing of your customer documents in business Review collected by and hosted on G2.com.

What do you dislike about Parallel?

notifications in the event of non-compliant parts to the customer are often quite long Review collected by and hosted on G2.com.

David P.
DP
David P.
Mid-Market (51-1000 emp.)
"Game-changer in customer management"
5/5
What do you like best about Parallel?

Parallel's user interface is simple and easy to understand, making it easy for our team to adapt for both legal teams and the end client. We have experienced a significant improvement in our client relationships thanks to Parallel's ability to centralise key information and improve communication.

It has enabled us to track client interactions more efficiently, saving us approximately 30-40% on client communications.

The team and customer support is terrific. The tool can be ready to use in less than a week. Review collected by and hosted on G2.com.

What do you dislike about Parallel?

We are still awaiting some key features that we feel are necessary to fully optimise our processes, however, the team is very receptive to feedback and several implementations have been made almost on demand. Review collected by and hosted on G2.com.

Dani V.
DV
Dani V.
D
Small-Business (50 or fewer emp.)
"One-Stop Shop for all your legal processes"
5/5
What do you like best about Parallel?

- Native integrations with electronic signature takes multiple steps from sending a contract

- Makes it really easy to collect multiple types of data, and keeping the data collected right where i need to use it, which is in document generation

-A lot of customization options for each field type including logic rules and conditional visibility

- It takes some time to setup, but in theory is possible to set a workflow that fits multiple types of contracts, so your document generation is easier and no more mistakes, all you need to do is fill up the form and the document will populate the right info in the right places.

- I love that you can attach documents that will append to the generated document for signature, so i find it useful to attach the original quote, taking a lot of work from the manual contract generation.

Easy to use, drag and drop form creator. The forms are beautiful and professional looking, you can share a link to it, and it will validate the signatory

Keep all your contracts in the same place, possibility to set alerts on expirations and other important dates Review collected by and hosted on G2.com.

What do you dislike about Parallel?

Maybe having some extra field types would be nice, for example repeated field sets, or possibility to linking templates. Review collected by and hosted on G2.com.

Ana G.
AG
Ana G.
Mid-Market (51-1000 emp.)
"Excellent product and service"
4/5
What do you like best about Parallel?

It is a tool that continues to evolve and offer improvements that make day-to-day life increasingly easier by providing a simple and intuitive platform. Additionally, it allows us to quickly see the status of each document and we can see how each client is progressing. Review collected by and hosted on G2.com.

What do you dislike about Parallel?

We need to be able to extract more data to help us maintain internal control, but we know that Parallel is already working on it, which reassures us greatly. Review collected by and hosted on G2.com.

DV
Daniela V.
Marketing Manager
Mid-Market (51-1000 emp.)
"The best friend for SMEs: An innovative tool that takes the company to the next level"
4.5/5
What do you like best about Parallel?

Personally, as a marketing manager in the real estate sector, I am very satisfied and very surprised with Parallel, as it has completely changed our way of working. Thanks to the use we make of the tool, we are much more digital and agile in terms of internal and external processes. Communication with the client has improved greatly. What I like most is that it is a very intuitive software and, moreover, any suggestion for improvement that we convey to Parallel is valued and implemented. They innovate and improve the product constantly. I believe that both small and medium-sized companies can easily benefit from using Parallel, as it is a tech-friendly way that will easily lead our organization to a better scenario. Review collected by and hosted on G2.com.

What do you dislike about Parallel?

I have no complaints at the moment. I am very happy with the tool. Review collected by and hosted on G2.com.

Belen C.
BC
Belen C.
Operations Analyst
Mid-Market (51-1000 emp.)
"A before and after in the process of managing information and documentation of our students"
4.5/5
What do you like best about Parallel?

It is simple, intuitive, and greatly streamlines processes. Above all, it saves you time, something that is scarce nowadays. All my processes are organized and centralized on the platform, where I can easily see how they progress and where I can also communicate with colleagues who collaborate with me and my clients. I have truly noticed that I no longer have to spend so much time on email. Moreover, since it is so easy to use, my clients are also happy and I manage to get the information I need from them much faster. Review collected by and hosted on G2.com.

What do you dislike about Parallel?

We would like to be able to obtain more data in order to have greater control over the efficiency of the process (e.g., response time, requests per employee), but the Parallel team is already working on it. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
EM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Finally, processes and forms organized!"
5/5
What do you like best about Parallel?

Parallel is simple to use, and focuses the typical legal doc and process steps that used to take countless hours. I was always concerned that our business was missing critical compliance steps with new employees ... not anymore. Review collected by and hosted on G2.com.

What do you dislike about Parallel?

There's not a lot to dislike. Occasionally my page stalled (though this might have been my local connection); even still the work had auto saved so nothing was lost. Review collected by and hosted on G2.com.

SS
Shaneece S.
Marketing Consultant
Small-Business (50 or fewer emp.)
"God-Send"
4.5/5
What do you like best about Parallel?

Onboarding clients is super easy and effective. It reduces the risk of sending information through emails that go to junk mail. Clients have all the information required at their fingertips and they love the efficiency. People want the easiest way. Zoom allows you to meet without leaving home and clients are now used to those solutions. So being able to finish and sign documents go hand in hand with the new way people are doing business post covid Review collected by and hosted on G2.com.

What do you dislike about Parallel?

Parallel branding does appear in some places which some people may see as a problem but compared to what they offer it may not be a deal breaker and they do have options to remove the branding. Review collected by and hosted on G2.com.

SM
Scott M.
President
Small-Business (50 or fewer emp.)
"Great Platform for Onboarding Clients"
5/5
What do you like best about Parallel?

Parallel allowed us to create a highly customizable platform to streamline the onboarding process of our clients. We collect sensitive information that is often a concern for some individuals and businesses. In the past we sent fillable PDF files or forms to fill out, and there were always issues getting the correct and complete data. Review collected by and hosted on G2.com.

What do you dislike about Parallel?

We do not have any deal breakers with using Parallel. We hope Parallel will allow more customization to emails and webpage (link) that we send our clients to onboard. Review collected by and hosted on G2.com.

AL
Adria L.
Small-Business (50 or fewer emp.)
"Better experience for the customers and for us"
5/5
What do you like best about Parallel?

The platform has allowed us to digitize the entire client on-boarding process, ensuring that no errors are made in the information request while minimizing friction in the application. With Parallel, we manage to perform the KYC of clients in less time, in a more structured way, and with lower internal management costs. Most importantly, there is no margin for error in the process. Review collected by and hosted on G2.com.

What do you dislike about Parallel?

The solution is very good but sometimes it is not ideal for older clients who are not very tech-savvy. Review collected by and hosted on G2.com.