Recommendations to others considering Outbound Sales Pro:
I recommend comparing several outbound sales providers before making a decision and reading the entire contract carefully, especially the service start date, billing terms, cancellation requirements, and language stating that results are not guaranteed.
Get all representations made during the sales process in writing, including the expected number of appointments, how leads will be sourced and qualified, and what happens if performance falls substantially below expectations. I would also ask to review a sample calling list before signing.
Finally, compare the cost with hiring and training a dedicated employee or virtual assistant. For our business, providing our own targeted lists and managing the outreach internally appears to offer better value and more control. Review collected by and hosted on G2.com.
What problems is Outbound Sales Pro solving and how is that benefiting you?
Outbound Sales Pro was intended to help us generate qualified leads through outbound calling and schedule appointments with prospective clients. The goal was to supplement our internal business-development efforts without having to hire and manage a full-time employee.
Unfortunately, the service did not provide the expected benefit to our business. We received approximately 12 appointments during the 90-day engagement, substantially fewer than the 15–18 appointments per month discussed during the sales process. Several contacts were also not well targeted or qualified, and I ultimately had to provide my own calling lists. Based on the cost, time involved, and results produced, the service did not solve our lead-generation needs effectively. Review collected by and hosted on G2.com.