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NetSuite Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of NetSuite, finding it smooth and customizable for their needs. (568 mentions)
Users value the customizability of NetSuite, enabling tailored reporting and improved inventory management across various locations. (363 mentions)
Users appreciate the robust functionality of NetSuite, enjoying seamless integrations and customizable reporting capabilities. (337 mentions)
Users value the extensive customization options of NetSuite, significantly enhancing business adaptability and efficiency. (320 mentions)
Users value the extensive customization options in NetSuite, enhancing their business processes and reporting flexibility. (300 mentions)
Users find the learning curve steep, requiring significant time and resources to navigate and customize effectively. (383 mentions)
Users find the complex reports and interface of NetSuite challenging, leading to time-consuming navigation and customization. (335 mentions)
Users find missing features in NetSuite, such as integration issues and inadequate project functionalities frustratingly limiting. (286 mentions)
Users find the limited customization options of NetSuite frustrating, hindering their ability to tailor the system effectively. (248 mentions)
Users find NetSuite's interface not user-friendly, with complex configurations and a challenging report creation process. (243 mentions)

5 Pros or Advantages of NetSuite

5 Cons or Disadvantages of NetSuite

NetSuite Reviews (4,984)

View 14 Video Reviews
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NetSuite Reviews (4,984)

View 14 Video Reviews
4.1
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Terrell E.
TE
Terrell E.
Small-Business (50 or fewer emp.)
"Effective for Order Management, Needs Better Training"
4/5
What do you like best about NetSuite?

I like that NetSuite is easy to use and navigate. It's really convenient for me to put all my orders and shipping details in one place and connect it with the exhibitor. I'm also starting to explore the AI connectivity with NetSuite, which I'm finding to be a great tool as I learn more about it. So far, it's helping me streamline my processes and workflow, create reports faster, and even assist in co-working by handling research tasks, which otherwise would have taken hours. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

Sometimes just learning how to navigate around NetSuite can be a little difficult in itself. I believe the navigating and connecting the worlds together could be improved. A quarterly training or refresher course every six months in NetSuite would help me navigate better around this portal. It wasn't easy. It was a lot to learn. I think the training could be enhanced to provide more hands-on training when you initially start using NetSuite. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Essential for Global Financial Management, But Payroll Needs Improvement"
4.5/5
What do you like best about NetSuite?

I like that NetSuite has all the features we need for handling our companies, including the FX and the consolidation for each company. It helps a lot to put together the financial information, bank reconciliation, and monthly and annual reporting. Having multi-corporations under the same umbrella is an advantage with NetSuite. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

I find the payroll system is not that good and I don't think it is presented strongly enough to be included actively in the system. I also felt that the initial setup was a little bumpy. Review collected by and hosted on G2.com.

Ivan D.
ID
Ivan D.
Chief Financial Officer
Mid-Market (51-1000 emp.)
"Fast Report Generation, But Too Expensive and Missing Key Integrations"
2.5/5
What do you like best about NetSuite?

I like the speed of report generation the best. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

The software is quite expensive and lacks some of the basic functionality like connecting the banking feed or Shopify. Some features don't even exist. Review collected by and hosted on G2.com.

SR
Sandra L R.
Accounts Receivable Specialist
Small-Business (50 or fewer emp.)
"User-Friendly Bulk Invoicing Made Simple with NetSuite"
5/5
What do you like best about NetSuite?

I find NetSuite most helpful using the bulk tools to invoice orders. I also find it is a system that is user friendly. The upside of using NetSuite is that it is much simpler than other systems I have used in the past. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

The least helpful using NetSuite is the 3rd party billing cannot be used with USPS. If a customer has 3rd party billing on their customer page, then USPS cannot be selected. We have to manually take the 3rd party billing off of the order to choose USPS for shipping. That is the only downside of NetSuite. Review collected by and hosted on G2.com.

Bowen H.
BH
Bowen H.
Sr Director of revenue accounting
Small-Business (50 or fewer emp.)
"Customizable Reports with Flexible API Integrations"
4.5/5
What do you like best about NetSuite?

Customizable report, multiple APIs available for integrations Good Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

Because it's highly customizable, we have seen very different results in the same reports from different companies. Sometime, cross board experience isn't widely applicable in this case when managing different company's environments. Review collected by and hosted on G2.com.

MC
Mike C.
Small-Business (50 or fewer emp.)
"Robust Reporting with Room for Improvement"
4.5/5
What do you like best about NetSuite?

I use NetSuite for all accounting functions, including billing, AP, and GL. I really appreciate the report and search creation tools. They're deep enough that I can run any search I need, and it's also easy enough to create them. Posting JEs is very easy, and the real-time posting of invoices, payments, and bill payments ensures my team doesn't have to unnecessarily contact customers or vendors. It really helps us fulfill report requests from other departments like operations and sales quickly and efficiently, aiding faster business decisions. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

Changing the revenue recognition schedule is cumbersome. It needs to be easier to change the dates and update the future revenue recognition. Currently, you need to edit the forecast and then the plan. Review collected by and hosted on G2.com.

megha m.
MM
megha m.
Senior Consultant
Consulting
Small-Business (50 or fewer emp.)
"Efficient, User-Friendly Cloud Solution with Real-Time Insights"
5/5
What do you like best about NetSuite?

I use NetSuite for my client's accounting records and find it an efficient, cloud-based tool for accurate bookkeeping. The real-time data allows for variance analysis and review of accounts at any point in time. I appreciate NetSuite's user-friendly interface and the ability to provide entity-wise reports anytime, which saves a lot of time and enhances efficiency. It's especially beneficial for clients with multiple branches across the USA due to its global application. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

As of now, I don't face any issues as far as user interface is concerned. Review collected by and hosted on G2.com.

Moran Z.
MZ
Moran Z.
Finance Operations Manager
Mid-Market (51-1000 emp.)
"Highly Customizable but Complex Setup"
4.5/5
What do you like best about NetSuite?

I really like that NetSuite is robust and fast and offers many integration capabilities. It's very customizable, allowing me to fit almost any country's financial and tax implications. The customization options are particularly valuable. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

From an accounting perspective, I find that NetSuite could allow greater analysis of ledgers. Creating custom reports is very challenging, even with admin access and experience. There's a lot of trial and error involved in bringing the correct fields, and some fields aren't supported for reports. It's also challenging to pull data from different sources. The 'new' Analytics feature should address this, but it's still pretty complicated and slow. There are limitations with closed transactions in AP and AR, as there's no good capability to match transactions in general ledgers like the VAT ledger. The features available aren't good enough yet. Anything related to multi books or creating different types of reports (GAAP / Non-GAAP) isn't supported well enough. The initial setup was not easy at all. Review collected by and hosted on G2.com.

Kelly W.
KW
Kelly W.
Controller
Enterprise (> 1000 emp.)
"Effective ERP with Room for Search Improvements"
4/5
What do you like best about NetSuite?

I really appreciate how NetSuite brings together all of my financial and accounting data, making it easier to prepare our monthly financials. I like how things are linked to one another; for instance, if I'm looking at a report and want to go into the details, all I have to do is select the amount, and it shows all the necessary details. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

I don't like that NetSuite doesn't use natural language to find things or reports. It's challenging because the search tools require you to know exactly how to search for something. Also, the initial setup was a bit cumbersome, though it wasn't too bad with the help of a consultant or expert. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Flexible, Customizable System That Fits Our Processes"
4.5/5
What do you like best about NetSuite?

The flexibility is what stands out most. You can accomplish a lot within a single system, which is fantastic. There are plenty of options to customize things so they fit your company’s processes better and work the way you need them to. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

I could only think of two things, I wish there was a way to export or see workflow data a little better. I have to click into each workflow to see what is produces. It would be better if more details were provided when you are reviewing them in the "state" list. Second, would be how long it takes to load certain records or run certain scrips/workflows. Review collected by and hosted on G2.com.