--- title: OpenText Content Management Reviews meta_title: 'OpenText Content Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how OpenText Content Management works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 68 scale: '5' date_modified: '2026-07-07' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # OpenText Content Management Reviews **Vendor:** OpenText **Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm) **Average Rating:** 4.1/5.0 **Total Reviews:** 68 ## About OpenText Content Management Organizations need to deliver timely and relevant information to boost productivity, collaboration and decision-making among increasingly distributed workforces. To reach peak performance, organizations must master information usage, access, and insight to drive end-to-end digital business processes. Connecting business content and business process is at the heart of OpenText Extended ECM. The solution integrates content management with process applications to drive new levels of business automation that bring content, processes and users together. It automatically delivers the right information at the right time directly into lead applications or systems used by employees daily. Behind the scenes, automated governance protects and secures content throughout its lifecycle. Information is quick to find, easy to act upon, and adds fuel to processes driving productivity within distributed, agile work processes. ## OpenText Content Management Pros & Cons **What users like:** - Users value the **seamless integration** of OpenText Content Management, enhancing organization-wide efficiency and collaboration. (5 reviews) - Users value the **robust content management features** of OpenText, enhancing organization and collaboration across the enterprise. (4 reviews) - Users appreciate the **robust document management features** of OpenText, enhancing organization, collaboration, and seamless integration. (4 reviews) - Users value the **ease of use** of OpenText Content Management, enhancing organization and collaboration effortlessly. (4 reviews) - Users value the **seamless integration capabilities** of OpenText Content Management for enhancing organizational efficiency and collaboration. (4 reviews) - Workflow Efficiency (4 reviews) - Data Management (3 reviews) - User-Friendly Interface (3 reviews) - Users value the **strong security features** of OpenText Content Management, ensuring their information is well-protected. (2 reviews) - Intuitive (2 reviews) **What users dislike:** - Users note the **training required** for OpenText Content Management, highlighting its learning curve and complexity for non-technical users. (4 reviews) - Users report a challenging **learning curve** with OpenText Content Management, requiring time and training to master its features. (3 reviews) - Users note the **insufficient training** for OpenText Content Management, hindering their ability to maximize the platform's features. (2 reviews) - Users find the **technical knowledge requirement** of OpenText Content Management challenging, hindering adoption for non-technical individuals. (2 reviews) - Users find the **difficult configuration** of OpenText Content Management challenging, especially for organizations with limited IT resources. (1 reviews) - Expensive (1 reviews) - Learning Difficulty (1 reviews) - Storage Issues (1 reviews) ## OpenText Content Management Reviews ### 1. Vignette CSM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about OpenText Content Management?** It was set up for us by Consultants approx 8 yrs ago. **What do you dislike about OpenText Content Management?** it was relatively clunky to use and not very intuitive at the time. Add-ons were pricey so we weren't able to take advantage of all the bells and whistles we saw in training. **Recommendations to others considering OpenText Content Management:** shop around to see if OpenText meets your needs **What problems is OpenText Content Management solving and how is that benefiting you?** we moved to Adobe ### 2. Ugh, Best in Moderation **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2016 **What do you like best about OpenText Content Management?** The audit feature is probably the best feature of ECM (which most programs have already). This feature shows you who has accessed, downloaded, and viewed certain files / folders. Their desktop application is also a great feature, allowing you to drag and drop files into ECM. The best way to re-organize files is through the ECM desktop application. **What do you dislike about OpenText Content Management?** Security in terms of adding and removing privileges is terrible. Part of this is due to the setup of our current environment. If you want to update permissions for a specific folder, you have to push those privileges down to all files, which in some cases can take hours. When you attempt to push these permissions, a window pops up which cannot be closed or it'll stop updating permissions. The groups in ECM don't make that much sense either. SharePoint has the right idea with groups. When I create a group, I should be able to enable users to create folders under that group. I shouldn't need special permissions to create folders. Lastly, moving files is a pain. It's a difficult experience to re-organize files and folders. If you don't have the desktop application installed, it is not worth attempting to do. Drag and drop feature doesn't always work and sometimes ECM just fails to upload files with no error. Multiple people attempting to edit files, doesn't work. Multiple copies of the same files will show up sometimes. **Recommendations to others considering OpenText Content Management:** Review other solutions before going with ECM. **What problems is OpenText Content Management solving and how is that benefiting you?** New fileshare system integrated with SAP. ### 3. OT Content Server 10 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2016 **What do you like best about OpenText Content Management?** The very best feature is the data ID on every item in the system, let you validate you are looking at the right item. Link won't break when altering the title, moving or updating the item. Workflow is the next coolest thing been using them for the last 20 years and they are extremely stable. **What do you dislike about OpenText Content Management?** It's appearance out of the box and the fact regular content server doesn't have a calendar. **Recommendations to others considering OpenText Content Management:** It's a very stable environment and the open API allows access by other software platforms **What problems is OpenText Content Management solving and how is that benefiting you?** Locations utilizing workflow for management of change, document approval, etc. As long as the workflow is not deleted you can always get back to it using the data id. ### 4. An excellent product, but complicated to maintain **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2016 **What do you like best about OpenText Content Management?** The document management software is really good, allowing us to set and manage document lifecycles. The project management module is also very helpful. Opentext tech support is very good. **What do you dislike about OpenText Content Management?** Maintenance of the indexing servers and file servers is quite complicated. The ECM everywhere module requires lots of setup, and a simple upgrade is a very long process. **Recommendations to others considering OpenText Content Management:** Use tech support to implement, take the time to do it right! **What problems is OpenText Content Management solving and how is that benefiting you?** Document management, project management. ### 5. OpenText ECM User **Rating:** 4.5/5.0 stars **Reviewed by:** Maria R. | Software Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2016 **What do you like best about OpenText Content Management?** What I like about Opentext is how easy it makes the flow of information between the company. It allows users to access the active members to information from the computer, or mobile web. It allows add security. **What do you dislike about OpenText Content Management?** What I like least is what it takes to create a custom version **What problems is OpenText Content Management solving and how is that benefiting you?** To which helps us OpenText is to create, control and maintain the content of the page. ### 6. CLM Of OpenText **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about OpenText Content Management?** Good bundle of products such as content lifecycle management, records management **What do you dislike about OpenText Content Management?** Requires strong technical and knowledge **Recommendations to others considering OpenText Content Management:** Good for records management , not easy for ECM **What problems is OpenText Content Management solving and how is that benefiting you?** Records management , ECM ### 7. Great product with small bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2016 **What do you like best about OpenText Content Management?** My experience with the OpenText is from security point of view. easy to use and teach to end users **What do you dislike about OpenText Content Management?** Does not work on all platforms. (firefox, chrome) Difficult to maintain the flow **Recommendations to others considering OpenText Content Management:** AP support is very slow on this issue. For one issue it took 3 months to identify list of SNOTES needed **What problems is OpenText Content Management solving and how is that benefiting you?** We are using for archiving too and it works great. Very easy for end users to use ### 8. Experient CS fror you Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed R. | Senior ECM Analyst, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2015 **What do you like best about OpenText Content Management?** There are lot of features that I liked about CS. e.g Workflow capabilities, OCC (capture Center), Rendering eSign, Archiveing capabilities, Record Mangement. There is a huge list of features can be used with CS. if you just look into the modules mention above there is whole world of processing (Business or Document) can be achieved with those, plus storeing capabilities of CS, , **What do you dislike about OpenText Content Management?** Support take to long to solve the issue, their repose is quick but solving the issue take all the time in the world. Some very small bugs cannot be solved as they has to go through developemtn cycle or bug fixing procedure. **Recommendations to others considering OpenText Content Management:** This is a great product, companies taking this product litely making a mistake, This product need a group of expert people to run sucessfully. This is not one man show. **What problems is OpenText Content Management solving and how is that benefiting you?** Biggest problem that we solved to move all the physical document into CS and applied the rem classification to those document. Secondaly created Document processing WF to get rid of paper and move into electronic world and monitoring the process of document to have a better control in the process and monitoring ### 9. An instructors point of view. **Rating:** 5.0/5.0 stars **Reviewed by:** Paola P. | GCDOCS Lead Instructor and Technical Writer, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2015 **What do you like best about OpenText Content Management?** As an instructor for this software I find it to be user friendly. I like that we are able to customize the software to our specific needs. I like that we can and bring in blocks of documentation at once. **What do you dislike about OpenText Content Management?** I don't like that it flashes every time we click somewhere. I don't like that we can't really use all the functions due to security issues in the government. I don't like that we are unable to remove some of the menu items that are not in use. I find that it brings confusion to the user and questions why it is still there. **Recommendations to others considering OpenText Content Management:** This system ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval. **What problems is OpenText Content Management solving and how is that benefiting you?** This system has allowed us a structure that ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval. It facilitates the identification of important information Based on a functional classification model. ### 10. OpenText Content Server **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2015 **What do you like best about OpenText Content Management?** OpenText Content Server covers all of the bases if you are looking for a truly enterprise class document management system. The system provides tight security control, extensive auditing and version controls, and fully support document retention schedules. The system is easy to use when configured properly and scales to very high workloads. The system can be architected as a distributed system with remote cache servers allowing a single URL domain name which serves the entire system. One great feature is that every item (document, folder, other) can be easily accessed if you know its unique ID number in the system, or a nickname that it has been given. **What do you dislike about OpenText Content Management?** The support costs are rather high when compared to newer offerings. While the system nails document management, I would not consider it a collaboration platform. I would also not consider using it as a development platform. **What problems is OpenText Content Management solving and how is that benefiting you?** Centralized document storage and collaboration across the enterprise. ### 11. Strong Solution for the Enterprise ! **Rating:** 5.0/5.0 stars **Reviewed by:** Terry D. | Solution Expert - Sybase SQL Anywhere, SAP Portals, User Experience tools, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2015 **What do you like best about OpenText Content Management?** As one of SAP largest go-to ECM patrners, I can fully attest to the very strong ECM solution that OpenText brings to the table. I like their UI, their ability to integrate with SAP (and other leading platforms), along with the strong technical skill of people support surrounding their product lines. I have been exposed to other OpenText products as well, such as Portal Site Manager and Portal Content Manager that have strong ties to ECM...the integration you get OOTB with OpenText is amazing. It's literally "point & click" you way to the solution you need! **What do you dislike about OpenText Content Management?** Some of the solutions can be a bit expensive, but I believe OpenText is for the most part, highly competitive on pricing and can get the solution "in the ballpark" of where you need it to be. **Recommendations to others considering OpenText Content Management:** Highly recommend **What problems is OpenText Content Management solving and how is that benefiting you?** From my experience as a Solutions Manager, I have used OpenText to help provide additional functionality to my customers, particularly in the area of Site Management and Content Manager. The UX is very amazing and simple to use, which reduces customer deployment times, increases ROI and provides for a great LOB solution, no matter what area of business function you are in. Other problems that OT ECM solves is complexity...many organizations do not have a content strategy. OT ECM solves this problem, as having a content strategy has it's roots in solving many other business issues, such as IT Compliance and Security. ### 12. Easy to use, quick to learn and intuitive. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2015 **What do you like best about OpenText Content Management?** My experience with the OpenText Web Content Management and Records Management is that both applications were inuitive and very easy to use and learn even if you no formal training was provided. **What do you dislike about OpenText Content Management?** My experience with the web content management system was that it was not compatible with all types of browsers. Not all organisations are able to continually upgrade their browsers due to various reasons for that particular organisation. **Recommendations to others considering OpenText Content Management:** Spend the time with the OpenText ECM consultants to relay your requirements to ensure all your needs are met. **What problems is OpenText Content Management solving and how is that benefiting you?** The benefits realised was the ease and speed at which web content could be published (sometimes with users with very limited technical knowledge). For records management the audit trail provides huge benefits on who and when documents were used, edited and deleted. ### 13. Review of Livelink ECM 9.7.1 (Author: Marcus Leja, B.Eng., MLIS, ERMm) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2015 **What do you like best about OpenText Content Management?** A usable, scalable full-service enterprise content management solution addressing these critical business needs: 1) Document Creation & Control- 2) Records Management 3) Digital Media Management 4) Engineering Drawing Management 5) Physical Object Management 6) Legal Discovery & Support 7) Content Security & Personal Information Protection All of the OpenText Livelink ECM 9.7 modules are top-tier in functionality and usability by both basic and advanced user communities. OpenText is a top-tier vendor in offering industry professional support with respect to organizational client issues involving document / records / information management. Their professional support is deeper than just technical implementation delivery. **What do you dislike about OpenText Content Management?** 1) Cost. This is one of the most expensive ECM solutions in the enterprise space and only delivers enough business value for cost to those in large organizations (500+ employees). 2) Small pool of ECM client services solution providers who are officially authorized to provide OpenText deployment and administration services to end-user communities. It's not easy for end-customers to find consulting firms with official Livelink / Content Server certifications. 3) OpenText hasn't fully yet realized the organizational change management requirements beyond technical delivery for the proper organizational adoption of their enterprise products. Their client solutions teams typically do a great job getting the product up and running for customers, but don't do a great job helping them work through the cultural change of unified information management within their organization. 4) Not enough direct industry presence in major customer locations throughout North America (i.e. not just Ontario and California). **Recommendations to others considering OpenText Content Management:** The OpenText ECM software platform provides the tools the electronic content management community needs with a user experience your business customers will adopt. OpenText, as a vendor, is very stable and well-capitalized. However, this solution suite is not the cheapest in the market, by far. Evaluate your enterprise information management program requirements well, and where your organization will see true value for money. Purchase an ECM solution based upon those needs, and the trust you place in your software vendor. **What problems is OpenText Content Management solving and how is that benefiting you?** 1) Records Management: records lifecycle automation and bulk content migration / logged deletion according to defined records retention schedules based upon ISO 15489 principles. Could not cost-effectively implement this RM Program requirement using previous enterprise software tools. This effort applies to both physical and electronic records. 2) Document Control: integration of engineering document control activity with a centralized electronic records repository, to unify execution of information management policy and program tasks across the organization and through multiple internal stakeholder communities. 3) Physical Objects Management: managing inventories and circulating content from physical records collections stored at third-party records centers. 4) eDiscovery: Flagging, locking down, and distributing to identified parties electronic documents due for use within legal dispute resolution. 5) Personal Information Protection: Providing enterprise compliance with Canada's Personal Information Protection and Electronic Documents Act for personally-identifying Canadian business content, while also complying with the U.S. PATRIOT Act for U.S.-sourced business data. ### 14. Complexe tool but huge possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Guy P. | Conseiller technique / Technical advisor, Defense & Space, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2015 **What do you like best about OpenText Content Management?** The product have strong Record management module and also allow us to manage physical object **What do you dislike about OpenText Content Management?** It is difficult to customize the user interface. You need to learn a proprietary script language (Oscript) is you want to change system behavior **Recommendations to others considering OpenText Content Management:** Do a top down change management process. You need high management endorsement as deploying any ECM require cultural change as you would do for an ERP (SAP) or any enterprise system **What problems is OpenText Content Management solving and how is that benefiting you?** We ahve been using this product for 10 years and we are management our information management and doing our recordkeeping management ### 15. Great for most things - but sometimes you need to get your hands dirty with bespoke development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2014 **What do you like best about OpenText Content Management?** OT ECM is a real jack of all trades - and also a master of a lot of them too! Flexible to suit most requirements and industries. Additional modules enhance its power and configuration is straight forward and intuitive. **What do you dislike about OpenText Content Management?** Configuration of Livelink/ CS10 gets you far - but only to a point. Most projects I have implemented have required a high degree of bespoke customisation/ development via EWS. Live/ Web reports are not for those seeking a serious reporting tool. Workflow can be tetchy! **Recommendations to others considering OpenText Content Management:** Great product suite, helpful accounts and support team **What problems is OpenText Content Management solving and how is that benefiting you?** Document management, case management, records management, scanning, forms, workflow, reporting, Extended ECM and VIM (SAP) Benefits = faster transaction times, better content data quality, process improvement and control ### 16. Review of Livelink ECM 10 application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2015 **What do you like best about OpenText Content Management?** Ease of use and administration of the suite Simple, intuitive, and good-looking interface Versatile through use of core product **What do you dislike about OpenText Content Management?** Some of the nice-to-have features come as extra modules (at a high extra cost!) **Recommendations to others considering OpenText Content Management:** Standard practice for us is to remain **What problems is OpenText Content Management solving and how is that benefiting you?** We have solved problems in various areas of this business, from Contract Management to Major Accounts transaction tracking, as well as other significant projects within the business. This product has become the preferred choice for all document management solutions required within the company. ### 17. VCM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2014 **What do you like best about OpenText Content Management?** Vignette API access is brilliant, you can access data from CDS and present it to whatever front end you wish. **What do you dislike about OpenText Content Management?** 1. VCM is quite flaky in terms of bulk publishing 2. End point failure is very common in VCM which stacks up the content in the queue until manually clearing the queue. However vignette support's provide a sql script which needs to run against delivery databases to bring the VCM publishing endpoints back in the healthy state **What problems is OpenText Content Management solving and how is that benefiting you?** Multi Site deployment using VCM/Portal and DPM ### 18. Great ECM Product for Medium and Large Enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2015 **What do you like best about OpenText Content Management?** Records Management, Robust Security Model **What do you dislike about OpenText Content Management?** Outdated Interface, Slow Performance in some situations **What problems is OpenText Content Management solving and how is that benefiting you?** Single Source of Truth, Document Governence ## OpenText Content Management Discussions - [What is OpenText EIM used for?](https://www.g2.com/discussions/what-is-opentext-eim-used-for) - [View OpenText Content Management pricing details and edition comparison](https://www.g2.com/products/opentext-content-management/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+05%3A59%3A56+-0500&secure%5Bsession_id%5D=b916c369-51ce-47a7-9a3d-5cb1dbfd6bfc&secure%5Btoken%5D=39af382205b1662f504b43629a8b5f119d7aaef2f3b91d2f746f7e25253015a9&format=llm_user) ## OpenText Content Management Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs ## Top OpenText Content Management Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [M-Files](https://www.g2.com/products/m-files/reviews) - 4.4/5.0 (229 reviews) - [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) - 4.4/5.0 (308 reviews)