# M-Files vs OpenText Content Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that M-Files excels in overall user satisfaction, boasting a significantly higher G2 Score compared to OpenText Content Management. Users appreciate its intuitive design, stating that it is "simple to learn" and allows for easy access to documents from anywhere, enhancing productivity.
- **According to verified reviews** , M-Files stands out for its seamless integration with daily processes, making it easy to retrieve important information quickly. Users highlight features like version control and permission management as strong points, which contribute to a more organized workflow.
- **Reviewers mention** that OpenText Content Management offers robust features for document organization and collaboration, but it falls short in user satisfaction compared to M-Files. While some users find it effective for creating unique content, they note that it lacks the same level of intuitive usability that M-Files provides.
- **Users say** that M-Files has a more favorable implementation experience, with many praising its quick onboarding process. In contrast, OpenText Content Management has received feedback indicating that users face challenges during setup, which can hinder initial productivity.
- **Reviewers highlight** M-Files' superior support quality, with many users expressing satisfaction with the assistance they receive. In comparison, OpenText Content Management's support has been described as less responsive, which can be a concern for organizations needing timely help.
- **G2 reviewers note** that M-Files consistently meets user requirements better than OpenText Content Management, with higher ratings in areas like ease of use and device syncing. Users appreciate M-Files' ability to integrate with tools like Outlook, making it a more versatile choice for everyday tasks.



| | M-Files | OpenText Content Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 273 | 68 | 
| **Largest Market Segment** | Mid-Market (49.6% of reviews) | Enterprise (35.4% of reviews) | 
| **Entry Level Price** | Contact Vendor for Pricing | Contact Us | 

---
## Top Pros & Cons

### M-Files

Pros:
- Ease of Use (93 reviews)
- Document Management (52 reviews)

Cons:
- Learning Curve (32 reviews)
- Training Required (26 reviews)

### OpenText Content Management

Pros:
- Seamless Integration (5 reviews)
- Content Management (4 reviews)

Cons:
- Training Required (4 reviews)
- Learning Curve (3 reviews)

---
## Ratings Comparison
| Rating | M-Files | OpenText Content Management | 
|---|---|---|
  | **Meets Requirements** | 8.8 (221 reviews) | 8.2 (57 reviews) | 
  | **Ease of Use** | 8.5 (222 reviews) | 8.0 (57 reviews) | 
  | **Ease of Setup** | 8.2 (181 reviews) | 7.0 (28 reviews) | 
  | **Ease of Admin** | 7.7 (87 reviews) | 7.5 (28 reviews) | 
  | **Quality of Support** | 8.5 (212 reviews) | 7.9 (55 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (86 reviews) | 7.3 (27 reviews) | 
  | **Product Direction (% positive)** | 8.9 (216 reviews) | 7.5 (57 reviews) | 

---
## Pricing

### M-Files

#### Entry-Level Pricing

Plan: Contact Vendor

Price: Contact Vendor for Pricing


[Learn more about M-Files](https://www.g2.com/products/m-files/reviews)

#### Free Trial

Yes

### OpenText Content Management

#### Entry-Level Pricing

Plan: X1 Plan - Boost team productivity

Price: Contact Us

Description: Best-in-class content services platform—with ready-to-use business processes, integrated Microsoft Teams collaboration, viewing and automated security and governance. 

Key Features:
- Document Management
- Business Workspaces
- Governance and Protection

[Browse all 3 editions](https://www.g2.com/products/opentext-content-management/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **M-Files** | 9.3/10 | 48 |
| **OpenText Content Management** | 8.0/10 | 17 |

#### File Management

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Device Syncing** | 9.5 (40 reviews) | 8.0 (14 reviews) | 
| **Web Interface** | 9.2 (40 reviews) | 7.8 (12 reviews) | 
| **File Type Support** | 9.6 (41 reviews) | 8.1 (12 reviews) | 
| **Search** | 9.5 (42 reviews) | 7.9 (11 reviews) | 
| **Mobile Apps** | 8.6 (40 reviews) | 8.3 (13 reviews) | 

#### Agentic AI - Cloud Content Collaboration

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (6 reviews) | Not enough data | 

#### Collaboration

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **File following** | 9.3 (39 reviews) | 7.9 (13 reviews) | 
| **File Sharing** | 9.4 (40 reviews) | 8.2 (12 reviews) | 
| **Simultaneously Editing** | 9.2 (39 reviews) | 8.0 (11 reviews) | 
| **Change Tracking / Audit Logs** | 9.3 (41 reviews) | 7.4 (13 reviews) | 

#### Administration

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **User and Role Management** | 9.1 (39 reviews) | 8.3 (10 reviews) | 
| **Policies and Controls** | 9.3 (38 reviews) | 7.9 (13 reviews) | 
| **Device Management** | 9.1 (41 reviews) | 8.2 (10 reviews) | 
| **Storage Limits** | 8.7 (38 reviews) | 7.5 (10 reviews) | 
| **Storage Zones** | 8.9 (38 reviews) | 7.6 (12 reviews) | 
| **Security** | 9.4 (39 reviews) | 8.2 (10 reviews) | 

#### Platform

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Performance and Reliability** | 9.4 (38 reviews) | 8.2 (14 reviews) | 
| **Reporting and Auditing** | 9.4 (36 reviews) | 8.1 (13 reviews) | 
| **System of Record Integration** | 9.3 (34 reviews) | 8.8 (11 reviews) | 
| **APIs** | 9.3 (32 reviews) | 8.2 (14 reviews) | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **M-Files** | 8.9/10 | 73 |
| **OpenText Content Management** | N/A | N/A |

#### Setup

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Activities** | 9.1 (60 reviews) | Not enough data | 
| **Flows** | 9.0 (57 reviews) | Not enough data | 
| **Dependencies** | 8.9 (57 reviews) | Not enough data | 
| **Notifications** | 8.7 (61 reviews) | Not enough data | 

#### Management

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Updates** | 9.0 (59 reviews) | Not enough data | 
| **Audit Trail** | 8.8 (56 reviews) | Not enough data | 
| **Integration** | 9.0 (59 reviews) | Not enough data | 

#### Generative AI

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **AI Text Generation** | 8.4 (53 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.9 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.9 (12 reviews) | Not enough data | 

### Engineering Document Management

| Product | Score | Reviews |
|---|---|---|
| **M-Files** | 9.3/10 | 35 |
| **OpenText Content Management** | N/A | N/A |

#### Data Management

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Document Identification** | 9.3 (33 reviews) | Not enough data | 
| **Workflows** | 9.2 (30 reviews) | Not enough data | 
| **Version Control** | 9.3 (28 reviews) | Not enough data | 

#### Dashboards

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Resource-based Reports** | 8.4 (29 reviews) | Not enough data | 
| **Data Visualization and Analysis** | 8.5 (29 reviews) | Not enough data | 
| **Quality-Based Reports** | 8.6 (29 reviews) | Not enough data | 
| **Automated Dashboards** | 8.6 (30 reviews) | Not enough data | 

#### Collaboration

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Change Tracking** | 9.3 (31 reviews) | Not enough data | 
| **Simultaneous Access** | 8.6 (28 reviews) | Not enough data | 
| **File Sharing** | 9.0 (33 reviews) | Not enough data | 
| **Commenting on Documents** | 9.3 (27 reviews) | Not enough data | 

#### Security

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Authorization** | 9.0 (29 reviews) | Not enough data | 
| **QR Code** | 8.8 (24 reviews) | Not enough data | 
| **Updates on Files** | 9.4 (29 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **M-Files** | 9.3/10 | 61 |
| **OpenText Content Management** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Search and Indexing** | 9.1 (56 reviews) | Not enough data | 
| **Version Control** | 9.3 (54 reviews) | Not enough data | 
| **Access and Permissions** | 9.4 (53 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Integrations** | 9.2 (51 reviews) | Not enough data | 
| **Automation** | 8.9 (50 reviews) | Not enough data | 
| **Reporting** | 9.4 (54 reviews) | Not enough data | 

### Enterprise Content Management (ECM)

| Product | Score | Reviews |
|---|---|---|
| **M-Files** | 8.6/10 | 196 |
| **OpenText Content Management** | 8.1/10 | 51 |

#### Agentic AI - Enterprise Content Management (ECM)

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (18 reviews) | Not enough data | 
| **Decision Making** | 8.3 (19 reviews) | Not enough data | 

#### File Management

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **File Type Support** | 9.2 (132 reviews) | 8.4 (43 reviews) | 
| **Metadata** | 9.1 (137 reviews) | 8.3 (40 reviews) | 
| **OCR Scanning** | 8.3 (97 reviews) | 8.4 (35 reviews) | 
| **Versioning** | 9.1 (118 reviews) | 8.5 (41 reviews) | 
| **Collaboration** | 8.6 (120 reviews) | 8.1 (38 reviews) | 
| **Document Assembly** | 8.5 (112 reviews) | 8.0 (41 reviews) | 
| **Form Creation** | 8.1 (96 reviews) | 7.8 (37 reviews) | 
| **Portals and Sites** | 8.2 (92 reviews) | 7.9 (38 reviews) | 
| **Disposition** | 8.3 (101 reviews) | 8.1 (37 reviews) | 
| **Search** | 9.0 (135 reviews) | 7.7 (41 reviews) | 
| **Web Interface** | 8.7 (118 reviews) | 8.0 (41 reviews) | 
| **Mobile Apps** | 8.4 (101 reviews) | 7.4 (28 reviews) | 

#### Workflow

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Process Automation** | 8.7 (121 reviews) | 7.9 (38 reviews) | 
| **Conditions** | 8.5 (119 reviews) | 7.7 (37 reviews) | 
| **Activities** | 8.5 (112 reviews) | 7.9 (37 reviews) | 
| **Records Management** | 8.8 (112 reviews) | 8.5 (41 reviews) | 
| **Case Management** | 8.6 (100 reviews) | 8.2 (33 reviews) | 

#### Platform

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Internationalization** | 8.9 (95 reviews) | 8.3 (33 reviews) | 
| **Performance and Reliability** | 8.7 (130 reviews) | 7.9 (43 reviews) | 
| **Reporting and Auditing** | 8.3 (112 reviews) | 8.2 (41 reviews) | 
| **System of Record Integration** | 8.6 (111 reviews) | 8.1 (37 reviews) | 
| **APIs** | 8.5 (97 reviews) | 8.1 (36 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **M-Files** | N/A | N/A |
| **OpenText Content Management** | N/A | N/A |

#### Knowledge Base

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | M-Files | OpenText Content Management | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Document Management Software](https://www.g2.com/categories/document-management), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm)

**Unique to M-Files (3):** [Engineering Document Management Software](https://www.g2.com/categories/engineering-document-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)



---
## Reviewer Demographics

### By Company Size

| Segment | M-Files | OpenText Content Management | 
|---|---|---|
| **Small-Business** | 33.3% | 33.8% | 
| **Mid-Market** | 49.6% | 30.8% | 
| **Enterprise** | 17.1% | 35.4% | 

### By Industry

#### M-Files

- **Information Technology and Services:** 16.7%
- **Marketing and Advertising:** 4.8%
- **Construction:** 4.8%
- **Oil & Energy:** 4.8%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Automotive:** 4.0%
- **Computer & Network Security:** 3.5%
- **Information Services:** 3.5%
- **Real Estate:** 2.6%
- **Other:** 46.3%

#### OpenText Content Management

- **Information Technology and Services:** 12.3%
- **Computer Software:** 7.7%
- **Oil & Energy:** 7.7%
- **Financial Services:** 6.2%
- **Transportation/Trucking/Railroad:** 4.6%
- **Pharmaceuticals:** 4.6%
- **Marketing and Advertising:** 4.6%
- **Accounting:** 3.1%
- **Computer & Network Security:** 3.1%
- **Defense & Space:** 3.1%
- **Other:** 43.1%

---
## Alternatives

### Alternatives to M-Files

- [DocuWare](https://www.g2.com/products/docuware/reviews) — 4.4/5 stars (250 reviews)
- [Laserfiche](https://www.g2.com/products/laserfiche/reviews) — 4.7/5 stars (1247 reviews)
- [Revver](https://www.g2.com/products/revver/reviews) — 4.3/5 stars (392 reviews)
- [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) — 4.4/5 stars (324 reviews)
- [iManage Work](https://www.g2.com/products/imanage-work/reviews) — 4.4/5 stars (342 reviews)
- [OpenText Documentum Content Management](https://www.g2.com/products/opentext-documentum-content-management/reviews) — 3.7/5 stars (57 reviews)
- [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews) — 4.3/5 stars (493 reviews)
- [Box](https://www.g2.com/products/box/reviews) — 4.2/5 stars (5255 reviews)
- [Progress ShareFile](https://www.g2.com/products/progress-sharefile/reviews) — 4.2/5 stars (1536 reviews)
- [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) — 4.3/5 stars (10376 reviews)

### Alternatives to OpenText Content Management

- [Laserfiche](https://www.g2.com/products/laserfiche/reviews) — 4.7/5 stars (1247 reviews)
- [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) — 4.4/5 stars (324 reviews)
- [Box](https://www.g2.com/products/box/reviews) — 4.2/5 stars (5255 reviews)
- [DocuWare](https://www.g2.com/products/docuware/reviews) — 4.4/5 stars (250 reviews)
- [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews) — 4.3/5 stars (493 reviews)
- [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) — 4.3/5 stars (10376 reviews)
- [iManage Work](https://www.g2.com/products/imanage-work/reviews) — 4.4/5 stars (342 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5833 reviews)
- [Dropbox](https://www.g2.com/products/dropbox/reviews) — 4.4/5 stars (31365 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)

---
## Top Discussions

### M-Files

- Title: [Is anyone else struggling with AI tagging and advanced workflows adding chaos instead of clarity?](https://www.g2.com/discussions/is-anyone-else-struggling-with-ai-tagging-and-advanced-workflows-adding-chaos-instead-of-clarity) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">One thing you could try is turning on smaller workflows one at a time and validating results in a test vault before..."
- Title: [How are you dealing with the older‑feeling desktop client and extra clicks in everyday work?](https://www.g2.com/discussions/how-are-you-dealing-with-the-older-feeling-desktop-client-and-extra-clicks-in-everyday-work) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">You could also look at adjusting view settings and shortcuts so you’re only seeing fields and actions you use most..."
- Title: [What are you doing to cope with slow performance on large data sets and in the cloud?](https://www.g2.com/discussions/what-are-you-doing-to-cope-with-slow-performance-on-large-data-sets-and-in-the-cloud) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">It might help to check whether the vault structure or underlying hardware/network might be slowing things down, because..."
- Title: [How are you helping new and non‑technical colleagues get over the M-Files learning curve?](https://www.g2.com/discussions/how-are-you-helping-new-and-non-technical-colleagues-get-over-the-m-files-learning-curve) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">You could also look into formal enablement or champion training so non-technical users get support from peers, since..."
- Title: [Complex setup and constant metadata tweaks slow my rollout and ongoing work](https://www.g2.com/discussions/complex-setup-and-constant-metadata-tweaks-slow-my-rollout-and-ongoing-work) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you considered rolling out M-Files in smaller phases with well-defined metadata rules and testing each phase..."

### OpenText Content Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/m-files-vs-opentext-content-management)