AS

Abraham S.

Chef owner

Small-Business (50 or fewer emp.)

5/6/2025

"Open table is one of the most important tools I have to run my business!"

5/5

What do you like best about OpenTable for Restaurants?

The ease of use, the amount of people signed up to it and the way it keeps our reservations in order. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

There is little not to like. Open table is not inexpensive but it pays for itself ten fold! Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Abraham,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

AR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

8/19/2025

"Best technology for maximizing capacity"

5/5

What do you like best about OpenTable for Restaurants?

The ability to customize seating availability. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Although I love the technology and customization, I think it's too expensive. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

DW

David W.

General manager

Mid-Market (51-1000 emp.)

5/6/2025

"Great support and marketing"

5/5

What do you like best about OpenTable for Restaurants?

The support that our account rep provides and their availability for answers to my questions. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Each portal to ot is different and features are not available on some. iPad vs iPhone vs desktop. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi David,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

AR

Verified User in Restaurants

Mid-Market (51-1000 emp.)

8/12/2025

"Perfect when you’re away from your computer"

4/5

What do you like best about OpenTable for Restaurants?

Easy to access reservations quickly for when you’re away from the restaurant Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Hard to see stacked reservations or see the floor view when booking Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

LZ

Leonel Z.

Director Of Food And Beverage

Mid-Market (51-1000 emp.)

10/1/2024

"Great Software, but very pricey"

3.5/5

What do you like best about OpenTable for Restaurants?

Comparing the current guest center in Open Table to what it had 2 years ago, I have to say that Open Table has really stepped up its game. The Experience feature was very hard to use, especially when restaurants were trying to run a special event alongside the normal operation. Now the Experience feature is much easier to do and changes are effective faster. Another Upside of OT is their customer service. I only use CHAT when I need help, they are fast and the agents are very well-trained. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Open Table is a very expensive reservation management system, and its cost can make sense if their marketing and boost campaigns were included in their fees, but they are add-ons to the cost. The price doesn't make sense, especially when so many other reservation management systems charge a flat rate, regardless of the number of reservations through OT or using their widget on the restaurant's websites. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants

edit

Hello Leonel,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our Experiences feature easier to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

KH

Kelsey H.

Director of Marketing

Enterprise (> 1000 emp.)

5/6/2025

"Industry Leader: OpenTable"

4.5/5

What do you like best about OpenTable for Restaurants?

Reporting, technology capabilities, open API, allows us to sync with our POS, Ease of implementation, dedicated account rep. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Support, training for on site teams, menu integration Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Kelsey,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

NB

Nicolle B.

Maitre'd and Event's Coordinator

Mid-Market (51-1000 emp.)

9/26/2024

"OT has been a great platform, streamlining our booking process and enhancing guest experiences."

5/5

What do you like best about OpenTable for Restaurants?

What I like best about OpenTable for Restaurants is its ability to streamline the reservation process, making it incredibly easy to manage bookings, track guest preferences, and optimize table seating. The platform's robust analytics and reporting tools also provide valuable insights into customer trends, allowing for better decision-making and improved guest satisfaction. Additionally, the integration with customer communication features helps enhance the overall dining experience, from reservations to post-dining follow-ups. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

while the customer database is helpful, it could benefit from more advanced customization options to further tailor guest experiences. Review collected by and hosted on G2.com.

What problems is OpenTable for Restaurants solving and how is that benefiting you?

OpenTable for Restaurants solves several key problems, including managing reservations efficiently, reducing no-shows through automated reminders, and optimizing table turnover, which leads to improved guest flow and revenue. The platform also provides valuable insights into customer behavior and preferences, allowing us to personalize guest experiences and build loyalty. By streamlining the booking process and integrating guest communication, OpenTable helps reduce operational strain on staff, ensuring smoother service and higher overall customer satisfaction. This ultimately enhances both our efficiency and the guest experience. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants

edit

Hi Nicolle,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for streamlining your booking process. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

UF

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

5/8/2025

"Long time user"

4/5

What do you like best about OpenTable for Restaurants?

Able to see past history and reservations years in the past. Does a pretty good job of managing online reservations. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

The setting for tables (sizes, combinations) is hard to navigate, the special day setting is difficult to set up. Anytime I'm needed to modify a day or set something up special it takes time to just figure it out. I don't have support from a rep, not even sure I have one. I have worked with regular support to help with my table combo issues but the 3 times I called I got different answers and it's still not working correctly, so were managing it the best we can. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

OZ

Oscar Z.

Owner

Small-Business (50 or fewer emp.)

5/7/2025

"Hesitant at first and now a true believer."

5/5

What do you like best about OpenTable for Restaurants?

It's the most widely used reservation platform. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

It is not as simple as one would like. Yelp Guest Manager is more intuitive to setup and use. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Oscar,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

AE

Adam E.

AGM

Mid-Market (51-1000 emp.)

6/12/2025

"Open table/paradiso37"

4/5

What do you like best about OpenTable for Restaurants?

I like the ease of use and how easy and streamlined it is to collect customer information and link it with specific tables Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Sometimes the customers get texted their reservation after they are already seated. This is a glitch in the system Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Adam,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

OpenTable for Restaurants Reviews & Product Details

Pricing

Basic

OpenTable for Restaurants Integrations

Questions about OpenTable for Restaurants? Ask real users or explore answers from the community

Pricing Options

Basic

Core

Pro

OpenTable for Restaurants Features

Top-Rated Alternatives

Categories on G2

Explore More