LS

Lyn S.

Restaurant manager

Small-Business (50 or fewer emp.)

5/7/2025

"Very helpful with receiving reservations and keeping our guests accurately informed."

5/5

What do you like best about OpenTable for Restaurants?

Getting all the correct information for a reservation is the most helpful part about open table. The upsides of open table are-getting accurate information from the guests, providing accurate information about our hours menu seating options, and providing credible reviews. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

I can honestly say I haven’t had any bad experiences with open table. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

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Hi Lyn,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

RR

Rachel R.

Owner

Small-Business (50 or fewer emp.)

5/8/2025

"Great addition to our business"

5/5

What do you like best about OpenTable for Restaurants?

This has been a great addition to managing and overseeing reservations, adding sales by marketing on a large online platform, marketing to new and existing customers. It was very user friendly to learn and integrate with our Toast POS. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

I wish the cost per month was less, or there were different levels of using options that had different price options Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Rachel,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

BB

Benjamin B.

Owner

Small-Business (50 or fewer emp.)

8/12/2025

"Really happy with the service"

5/5

What do you like best about OpenTable for Restaurants?

It’s really easy to use. Seamless. And easy to track places I’ve been and plan on going when I’m traveling Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Doesn’t work on my wife’s phone sometimes. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Benjamin,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

AR

Verified User in Restaurants

Mid-Market (51-1000 emp.)

5/13/2025

"OpenTable is Great for Marketing"

5/5

What do you like best about OpenTable for Restaurants?

We've had a positive experience with OpenTable, particularly with their marketing features and the support from our account representative, Kate. We've successfully used Boost campaigns to drive incremental revenue during slower periods, and the email marketing platform has been effective in re-engaging lapsed guests and promoting special events. Kate has been incredibly helpful in guiding us through the platform and maximizing its potential. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

We're located in a seasonal tourist town, and I wish there were a way to see which restaurants our guests frequent in their hometowns. This kind of insight would help us better understand their preferences and what they look for when choosing a restaurant. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

LM

Lance M.

Executive Chef/Owner

Small-Business (50 or fewer emp.)

8/12/2025

"Great service, but far too expensive"

1.5/5

What do you like best about OpenTable for Restaurants?

Ease of use. Integration with POS system. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

It is far too expensive. We are currently looking at other services. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

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Hi Lance,

Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with [insert complaint(s)]. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further.

The OpenTable Team

RI

Romonia I.

General Manager

Small-Business (50 or fewer emp.)

5/6/2025

"Seamless Integration"

5/5

What do you like best about OpenTable for Restaurants?

The layout of OpenTable is easy to understand and operate, and it is easy for guests to navigate. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

There are a lot of updates which is not a negative thing, but things are constantly changing and we you get acclimated to one way, it has changed to another. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Romonia,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

UH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

8/14/2025

"Great new features"

4/5

What do you like best about OpenTable for Restaurants?

We recently upgraded to Pro and it has been a great investment. I really like the private dining feature as well. We have already started getting leads!! Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

I wish there was more ability to Google guests and find out more about them from the OpenTable interface. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

NP

Noel P.

President

Mid-Market (51-1000 emp.)

8/12/2025

Guest users or non-business users of the software, not included in G2 scores.

"OT is a useful tool to manage our business"

4.5/5

What do you like best about OpenTable for Restaurants?

Ability to adapt day to day volume levels. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

The cost vs competition is always a consideration. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Noel,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

KS

Kelly S.

General Manager

Small-Business (50 or fewer emp.)

5/7/2025

"User Friendly, Seamless Transition, Great Support"

5/5

What do you like best about OpenTable for Restaurants?

The software is so user friendly. If you are using a current smart phone you can easily navigate OpenTable. It allows reporting to be a breeze for even the "old school", mounds of papers - type business owners Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Some of the table plotting is too inventive Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Kelly,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

CW

Chad W.

Director

Mid-Market (51-1000 emp.)

5/8/2025

"Great product and helps organization and advertising"

5/5

What do you like best about OpenTable for Restaurants?

I like its foothold on the booking industry. There is no real competition Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

It needs a lot of work for large group bookings and ticket sales. Being a multi-use venue, the options and fees for these services are not good. Review collected by and hosted on G2.com.

Response from Anselmo Temple of OpenTable for Restaurants

edit

Hi Chad,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for [insert positive feedback from review]. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

OpenTable for Restaurants Reviews & Product Details

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