OpenTable for Restaurants Reviews & Product Details

What I like best about OpenTable for Restaurants is how intuitive and streamlined the reservation management system is. The interface is easy to use for staff, even during busy hours, and it really helps reduce the risk of overbooking or confusion. The automatic confirmation emails and reminders for guests cut down on no shows, and the reporting tools provide valuable insights into customer trends and table turnover rates. Review collected by and hosted on G2.com.

One thing I dislike is the cost structure, especially the per cover fee. For independent restaurants, these fees can add up quickly, eating into already thin profit margins. Also, while the platform is feature rich, some of the more advanced tools require separate add-ons or upgrades, which can be frustrating if you're hoping for an all in one solution. Review collected by and hosted on G2.com.

The software has helped us better assign tables and seat more people efficiently. It has also helped us in managing serving staff and assigning tables, as well as being able to see in real time the table status thanks to the integration with our POS. It has also helped us gain more visibility with the local market thanks to OpenTable's name in the restaurant industry. Review collected by and hosted on G2.com.

The special days setting isn't always as easy to use as the rest of the software, but with time and patience it works. An area of improvement would be to be able to adjust more specific settings from the mobile Open Table for Restaurants app. Review collected by and hosted on G2.com.

Open Table is easy to use and provides a good way for customers to reserve their table and keep all their information. Review collected by and hosted on G2.com.

We wish we could add an ordering service to this to combine another software that we use. Review collected by and hosted on G2.com.

The support on the phone is the best thing about Open Table. Otherwise it does what the competitors do. Review collected by and hosted on G2.com.

The price is cost prohibitive for most restaurants. We would not recommend restaurants use this software for this reason. It is way more expensive than other systems. Review collected by and hosted on G2.com.

OpenTable is the most used and respected platform for restaurant reservations in the industry. It’s user friendly, customizable, and adaptable. I use it in my operations and suggest it to the operators I consult. Review collected by and hosted on G2.com.

It is the best and it is also the most expensive. Review collected by and hosted on G2.com.

It is extremely user friendly and they have upgraded some new features that competitors have had. The ease of implementing the system was seamless and training of the staff was easy as well. Guest count increased when we switched back to open table. Review collected by and hosted on G2.com.

We switched away and then returned to Open Table because we wanted to try a new system, however it hurt our business and when we returned our account team has been very helpful and stays in contact. Review collected by and hosted on G2.com.

Besides the fact that it is easy to manage restaurant bookings, it gives the operators the ability to optimize their restaurants through clear actionable to do's. This feature is best in class among table management software. The client success manager has made customer support incredibly easy and full service. Review collected by and hosted on G2.com.

The way separate way that you manage the restaurant from the booking portion could be easier to navigate. Review collected by and hosted on G2.com.

OpenTable has given our staff the ability to organize reservations more efficiently while giving management an inside look at the trends in our dining. Review collected by and hosted on G2.com.

It can be frustrating to have my account support based in another country where the time difference makes meetings difficult. Review collected by and hosted on G2.com.

It's the most robust and easy to use. It's also easier for customers to book reservations as well. Prefer over Resy. Review collected by and hosted on G2.com.

Costly wish they didn't charge as much per cover. Review collected by and hosted on G2.com.

OpenTable has allowed us the opportunity to save money in multiple ways.

First, we are able to seat more guests. More seat, more revenue.

We also are able to free up time spent on the phone taking manual reservations, or tying up the phone for carry out orders.

Lastly, we are able to staff appropriately by forecasting using previously recorded data. Review collected by and hosted on G2.com.

OpenTable does not currently sync with calendars or our POS. Currently, the price seems a bit high (sometimes offsetting the savings) however, once these implementations take effect, the value will increase. Review collected by and hosted on G2.com.