Openforce Reviews & Product Details

The Clientcare team and legal team are top tier. They are always knowledgeable, quick to assist, and if they have to research or ask for assistance they always get back in a timely manner. The system is user friendly on both vendor and client side, and in transportation ease of technology is great for a majority of users. Transportation runs fast and is always changing so we need to have answers fast and for a driver they just want to do what's needed and get back to work. Review collected by and hosted on G2.com.

I would say my biggest dislike is the general customer service team that contractors speak with when they call in. Many times we direct contractors to Openforce customer service for personal information changes, pay details, or to inquire on garnishment details. Majority of drivers will contact me back more upset or more confused than when I sent them. One example they'll be told by customer service they don't have garnishment details, but the legal docs are in the contractors document vault on Openforce. One day just to test I was sitting with a driver when we called for a simple direct deposit update. First 2 reps said they couldn't assist and that the client (us) would have to assist which we don't even have access to. The 3rd time we called, that rep was more than happy to assist the driver to get it updated. Recently we went through a large project, to change a log in email and phone number I had 2 drivers both call 5 times, each time they were told it was updated and they would receive details to reset password within 24 hours. It finally took them being so frustrated that I called the clientcare team and a rep there was able to update everything right on the phone, I could instantly see the user access update to new email, and the driver was able to do password reset to complete the 5 minute task they needed to do. I'm not sure if the general customer service is an outsource company or what, but there is a major shortfall there in their ability to complete simple things for a contractor. Review collected by and hosted on G2.com.

I have worked with a number of third party settlement processing companies, and OpenForce is by far my favorite! The OpenForce team is very supportive and they always respond to my inquiries quickly. If we ever encounter any issues, they are more than willing to assist us and find solutions to resolve the problem. They are also flexible and open to making changes that accommodate our workflows. Review collected by and hosted on G2.com.

The only concern we have with OpenForce is on the compliance side. I do not work on the compliance team, but they have voiced that they would like to have more options to generate reports. Review collected by and hosted on G2.com.

The team and their response. The ownership each member takes of the processes Review collected by and hosted on G2.com.

Sometimes it isn't as user-friendly or intuitive as one would prefer. Review collected by and hosted on G2.com.

Relatively easy website, reliable customer service and support. All features readily available, frequently used Review collected by and hosted on G2.com.

Search area can be made easier when searching for specifics Review collected by and hosted on G2.com.

I love that Openforce is a "one stop shop" for onboarding new I/C's and they receive real time communication during the process. Openforce is much more simpler/easier to use than the previous business we used to use. I can easily submit settlements on a weekly basis, with timely processing. Openforce's customer service as been top tier since the ease of integrating their business. I am in contact with customer service weekly and I've always received prompt responses/resolutions to my questions/challenges. I am able to use the portal frequently with the submission of settlments. There are also many other features I have access to with the portal, such as checking the onboarding status of I/C's, etc. Review collected by and hosted on G2.com.

I've only experienced one downside with Openforce's customer service in over a year. I have chalked it up to the representative not having adequate knowledge of process and therefore provided me with incorrect information. Review collected by and hosted on G2.com.

Openforce is an easy way to keep my pay organized. Everything is combined here. I have one website to log into, which saves me time. I use Openforce multiple times throughout the week. Openforce has a very userfriendly APP and I have never had an issue logging in nor has there been any confusion about how to use the APP. I also have my comerical insurance through Openforce and it is very affordable. Review collected by and hosted on G2.com.

I do not have any examples of any downsides of using Openforce Review collected by and hosted on G2.com.

Everyone in Client Services is extremely helpful! The website is very easy to use! I use Openforce all day every day. Review collected by and hosted on G2.com.

I need to understand how to run the reports more Review collected by and hosted on G2.com.

I find Open Force to be user friendly, easy to navigate through the site and their client support is top notch. My rep, Sara Garci and Jason Sugrue are excellent team members and always resolve any issues we have in the quickest manner possible. Review collected by and hosted on G2.com.

I get a lot of complaints about the customer service team. When my drivers call in for assistance, they either wait on hold for extended periods or do not get the assistance they need Review collected by and hosted on G2.com.

The thing I like best about Openforce is their customer service. They are usually quick to respond and are always pleasant to deal with. Review collected by and hosted on G2.com.

I would say the speed of the system can be slow at times. They have improved a little recently and it is better than it was. Review collected by and hosted on G2.com.

They have everything you need for when uploading driving docs. and when it comes to looking at paystubs or getting your tax info. Review collected by and hosted on G2.com.

The site can be slow at times. When it comes to updating documents, it can be hard to find the right area to upload/update them. Review collected by and hosted on G2.com.