OpenAir PSA Reviews & Product Details

It contains a lot of functionality that has been implemented over the last 10-15 years. Review collected by and hosted on G2.com.

The system is ugly to use and still looks the same as it did 10+ years ago when I was using it.

In my opinion the entire interface needs a complete rework and modernisation. The system has some good functionality but my users avoid using it because of the user experience. They've even gone to the point of creating their own resourcing dashboard because the built in ones were ugly to use.

The API is also clunky to use compared to modern standards. Review collected by and hosted on G2.com.

This software highlights the impression of noticing that you manage and create projects with time tracking, this benefits an excellent proportion of time investment guarantee with commercial activities, I like your allocation of resources to have a light professional working comfort, your interface is nice, creating visual satisfaction of eye-catching colors and captures the careful attention of system buyers. Review collected by and hosted on G2.com.

It has certain obsolete functionalities that do not make its priorities adequately, known for not being intuitive, causing an emblematic imbalance in the system, needing a better practical knowledge to achieve an innovative advance, this means that your digital infrastructure has certain inflexible terms and This The latter needs a variety of open screens to make respective decisions about certainly adequate resources. Review collected by and hosted on G2.com.

I like that it is a one stop shop for revenue forecasting and resource allocation. Review collected by and hosted on G2.com.

It is terribly clunky. There is no search field and its not easy to manipulate. Review collected by and hosted on G2.com.

OpenAir has been invaluable for us to project our resource utilization against potential projects and staff appropriately. The bookings, approved hours via time sheets and tracking productivity have proven to be strong management tools to improve accountability and transparency across the Professional Services department. Review collected by and hosted on G2.com.

With some of the new October 2019 features, the results grids seem to take longer to draw despite having several limiting filters on. Review collected by and hosted on G2.com.

Fairly easy to use. Mostly a canned program with somewhat flexible reporting. Review collected by and hosted on G2.com.

Somewhat rigid, not easily customizable. Review collected by and hosted on G2.com.

It's user friendly and easy to navigate. The new features with UI4 are advanced and getting better with each release. Looking forward to what is next Review collected by and hosted on G2.com.

There is a lot of things that this can do without a lot of instruction. Expense reporting is very exhausting for a seldom traveler, let alone someone who travels frequently. Takes up a lot of time to enter these in. Review collected by and hosted on G2.com.

The tracking of expense reports and timesheets. Review collected by and hosted on G2.com.

Unfriendly user interface within certain sections. Review collected by and hosted on G2.com.

What I like best about the OpenAir system is the ability to create dashboards for different users with information appropriate for their role. This has helped us release information to project managers that they did not have visibility to before. Review collected by and hosted on G2.com.

I have gotten complaints that the mobile app is not great. Our company has a majority of our employees traveling so an good mobile app is important to them. Review collected by and hosted on G2.com.

User friendly, easy to use, clean and neat. Review collected by and hosted on G2.com.

Could use some more work on the reporting side, but it gets you what you need Review collected by and hosted on G2.com.

Very flexible ability to customize which projects/tasks categories resources are involved Review collected by and hosted on G2.com.

1. Duplicating a time sheet should be automatic, no need to prompt the user about overlapping.

2. Deleting a weekly time sheet is a hassle because it is under the time sheet setting, instead of just selecting a check box for the timesheet.

3. When you have a week where current month and the next overlap, you have to submit 2 timesheets for it. There should be a way to just submit it once. Review collected by and hosted on G2.com.

Tons of features, very customizable and runs smooth Review collected by and hosted on G2.com.

Takes long time to implement. Many ways to do the same thing. Review collected by and hosted on G2.com.

OpenAir is a pretty straight forward project and resource management platform. OpenAir makes it easy to quickly create and manage projects, associated tasks and the resources assigned to them. As a project manager for new business pursuits, I appreciate how easy it is to quickly pull up multiple resources and assign them projected task hours for multiple projects. One of my favorite things is being able to save my resource filter settings when booking resources to a project. It saves me a lot of time! Speaking of time, time sheets and time tracking is pretty straight forward any easy to use. Review collected by and hosted on G2.com.

The interface seems to be little bit outdated which made me take a while to understand the layout and functionality of the platform. The platform itself could use some usability best practices. Buttons and Tabs aren't necessarily intuitive. It takes time to book a resource and confirm that it has saved. Review collected by and hosted on G2.com.

Time tracking (however unloved by many) is an important aspect of billing clients correctly for services. This software is very intuitive when it comes to timesheets and details. Beyond that, tracking billed time and being able to run easy to make reports really makes it a worthwhile product. Review collected by and hosted on G2.com.

As I work with dozens of clients throughout the week, tediously clicking into the boxes to log time and write a description gets a little difficult. The UI is relatively plain and doing the task of entering time requires a little more dexterity and accuracy in clicking than a nicer UI might have. It would be nice to have some sort of easily clickable projects with default project billing notes and times. Review collected by and hosted on G2.com.

Excellent cloud-based platform. Home page design brings time reports, invoices, etc., all in one place once you've logged in. Review collected by and hosted on G2.com.

Learning curve to get it set up and educate the staff, which can lead to growing pains for those unfamiliar with a professional services automation software Review collected by and hosted on G2.com.

OpenAir PSA is easy to use and can run and save reports to manage previous invoices, expense reports, etc. Review collected by and hosted on G2.com.

OpenAir PSA can be difficult to use at times and is not always easy to learn on. Review collected by and hosted on G2.com.

Easy to navigate most of the time. Good workforce management Review collected by and hosted on G2.com.

not clear how to go to the next page. edit submitted expense/timesheet is not user friendly Review collected by and hosted on G2.com.

Ease of implementation from build out to long-term maintenance and IS support that NetSuite/OpenAir provides is impressive. The platform is mature and does what it needs to from bookings to revenue reporting, but lacks in the UX. Review collected by and hosted on G2.com.

Customer service is outsourced and IT support isn't always receptive to assisting during downtimes. Review collected by and hosted on G2.com.

As the openair admin I like best the ability to Customize Review collected by and hosted on G2.com.

The integration between open air and netsuite Review collected by and hosted on G2.com.

- The ability to use it via mobile app

- In Netsuite OpenAir PSA you can configure almost everything.

- Ability to manage, vacations, sick leaves, personal time, etc

- easy to track people and projects Review collected by and hosted on G2.com.

- The UI feels old and need a review.

- Can be too overwhelming for a "small" company like ours Review collected by and hosted on G2.com.

Very easy to use and powerful team forecasting tool to see what resources are booked for any given date and or time. Review collected by and hosted on G2.com.

The expense reporting included is a nice feature, but it seems cluncky when submitting through the mobile app interface. Saving and uploading receipts seems to not always save. Review collected by and hosted on G2.com.

Easy to open new projects and record time/track time as you see fit. Easy management system for employee PTO and expense reports. Review collected by and hosted on G2.com.

The system is especially finicky when it comes to parameters. For example, if I am searching an already submitted time sheet, it is not easily accessible. I have to click "Submitted"--but even then it won't show up. Because it's not right at your fingertips, I end up spending more time messing with the parameters/options to find that one timesheet than other time tracking softwares I've used before. Review collected by and hosted on G2.com.

search functionality is pretty smart when searching only part of a word. Like that you can create all types of filters depending on your needs. Review collected by and hosted on G2.com.

That the resourcing tab does not always talk to the project outline tab - it would be a huge improvement if this was implemented. I wish that the filters cleared out when you search for a new project name. Instead of having to do this manually every single time. It is just time consuming and honestly should be expected as it seems like a pretty intuitive thing. Review collected by and hosted on G2.com.

I have been using OpenAir for over 5 years as both a User and in a Help Desk role. As a User I was using OpenAir as a Project and Billing Administrator with the main purpose being billing clients. Once a billing rule has been created, all user time entries and expenses are captured to ensure that no billing is missed. I am currently providing support for an OpenAir client and found that most issues relate to the data entered rather than any issues with the system. Review collected by and hosted on G2.com.

I have had a few issues using the Mobile version but don't really need to use it in that way often. I have found that it performs better with Chrome and Firefox over IE as well. Review collected by and hosted on G2.com.