--- title: Ontraport Reviews meta_title: 'Ontraport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 262 reviews by the users' company size, role or industry to find out how Ontraport works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 262 scale: '5' date_modified: '2026-10-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Ontraport Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the amazing customer support of Ontraport, highlighting its responsiveness and helpfulness with immediate assistance. (10 mentions)
Users rave about Ontraport's amazing customer support, noting responsive and knowledgeable agents that enhance their experience. (8 mentions)
Users appreciate the exceptional customer support of Ontraport, highlighting their responsiveness and effective assistance during setup. (5 mentions)
Users find Ontraport to be very user-friendly, enhancing their experience with efficient CRM and intuitive setup assistance. (5 mentions)
Users value the automation capabilities of Ontraport, streamlining their email marketing and client interaction tracking. (4 mentions)
Users find the steep learning curve of Ontraport challenging, particularly with triggers and grouping contacts. (6 mentions)
Users find the learning curve steep and interface not always intuitive, making navigation and features challenging at times. (4 mentions)
Users find poor customer support frustrating, especially when dealing with issues like rigid refund policies and learning curves. (3 mentions)
Users find Ontraport's rigid billing policy frustrating, particularly regarding refunds for unused services and automatic charges. (2 mentions)
Users find managing triggers and groups confusing, complicating their experience despite liking other aspects of Ontraport. (2 mentions)

5 Pros or Advantages of Ontraport

5 Cons or Disadvantages of Ontraport

Ontraport Reviews (262)

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Ontraport Reviews (262)

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4.5
262 reviews
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MM
Michael M.
Mindset Coach For CEOs and Business Owners
Small-Business (50 or fewer emp.)
"Ontraport Far And Above Other Services That Claim To Do It All - It really does it all!"
5/5
What do you like best about Ontraport?

I like that I have one place to go for CRM, autoresponder, website and funnel building, plus sales pages connecting to my payment processors. there's more that I have yet to explore too! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Sales reporting should not include test sales. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Hey Michael! Hearing that you were able to condense your software stack and streamline your business processes with Ontraport is like music to our ears! We appreciate all of your feedback and we are making big moves in the app so keep an eye out!

SC
Shelly C.
Operations Manager
Small-Business (50 or fewer emp.)
"Enhance your business with Ontraport"
5/5
What do you like best about Ontraport?

I've been using Ontraport for the last four years and the value it's added to our business has been HUGE! From a small database, admittedly in several different manual locations, we've grown to a community of over 17,000 people. We couldn't have done this with our polished automations, systematic nurture sequences plus the several custom objects we've been able to create to run our Education program, Events & Registration processes etc etc.

Ontraport Support is a great tool when glitches occur or when we're trying to push the boundaries of our systems and get caught out.

Thank you to Landon and the team at Ontraport for forever innovating, taking on our feedback and for helping us to grow our businesses. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

We run into a couple of glitches from time to time surrounding conditional display blocks, the speed of automations and the new dynamic features. Mostly these things can be overcome with a slightly different setup than first intended, or are on the roadmap for future improvements. Review collected by and hosted on G2.com.

Briana F.
BF
Briana F.
Community Manager - Business Equity
Small-Business (50 or fewer emp.)
"Lifesavers, Truly"
5/5
What do you like best about Ontraport?

No matter what you're trying to do, the team will help you build it! And if it's not already something that the system does, they will highly consider adding it as a feature request! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It can almost do too much, but that's a good problem to have! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Glad to hear Ontraport has been useful for your business, Briana. Thanks for the five stars. 😀

Donna Marie W.
DW
Donna Marie W.
Manager,Medical Doctor
Small-Business (50 or fewer emp.)
"New user but loved to have used it longer."
2.5/5
What do you like best about Ontraport?

It is such a useful tool for affiliate marketing. I appreciated the exposure to the tool and realized the value and importance of it to business. I have not tested other competitors in the market. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It requires a big investment than I can afford to maintain. Just maybe an affordable alternative. Well make a cheaper version would be good. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We're happy to hear that Ontraport has helped you with your affiliate marketing and customer management, Donna. Thanks for sharing.

Ryan S.
RS
Ryan S.
Marketing Manager
Small-Business (50 or fewer emp.)
"Ontraport Is Here to Help"
4/5
What do you like best about Ontraport?

Ontraport: I've used many CRM programs over my career. Ontraport does some things well.

It is well organized, and you have the ability to customize fields to make it even more efficient. One of the things you need to do in a CRM is to find what you are looking for quickly. If you've got 5000 entries, you don't want to spend a lot of time scrolling. The Ontraport search function lets you find what you are looking for immediately. That saves time.

The email system provides good metrics to see how changes impact your open and click-through rates.

When I first started using Ontraport, I needed some tech support. The people in tech support were fast, friendly, and helpful. That matters. No matter how dumb my question was, they helped me. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

This could be my lack of user expertise. When creating an email, I would copy another email and then edit. Because of the similarities in email campaigns, that was really helpful. But sometimes, If I deleted a paragraph, my font size and color would change. I always struggled with the icons for font color and background color and often confused them. That could just be me. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We love hearing that you've found success with the app. Thanks for taking out some time to share your experience, Ryan!

RH
Ray H.
CEO
Small-Business (50 or fewer emp.)
"Ontraport is highly recommended"
5/5
What do you like best about Ontraport?

Ontraport is literally everything you can think of. We've taken the things we've needed in a CRM, Marketing, Automation, Deal Leads, Blogs, and Multiple Website creation and made it into an overall business platform. We would be paying 832x the amount anywhere else.... eeehhhhh hmmm... forcesales.com. Nevertheless, the team is absolutely amazing and I'm well known within their corporate office because I use the hell out of their live chat :) I look forward to continue to build on their platform, especially as they continue to innovate past everyone else in the field. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The dynamic content can be a bit more user-friendly but it's still a great solution. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for sharing your experience, Ray. We can't wait to see what more you accomplish with the app. 😎

Allison G.
AG
Allison G.
Small-Business (50 or fewer emp.)
"Best Platform"
5/5
What do you like best about Ontraport?

Customer Service and constant new features Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

No direct connection to social platforms messaging Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for the five stars and for sharing your feedback Allison. :)

Jen C.
JC
Jen C.
Small-Business (50 or fewer emp.)
"Quick efficient and straight to the point! Eli provided excellent, clear and quick service!"
5/5
What do you like best about Ontraport?

The face that some is always available to help via chat and the how-to videos dropped are always appreciated! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process. I love everything else! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Happy to hear you've had a great experience with our support team, Jen!

Luke T.
LT
Luke T.
Founder
Small-Business (50 or fewer emp.)
"Powerhouse software, excellent support and community around it."
4.5/5
What do you like best about Ontraport?

The chat support is outstanding. The software itself does so many things well, it's pretty wild. It's helped me start and grow my business, and allowing me to build the infrastructure for scaling. It's amazing ! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The automation maps can be confusing at first. There's such a massive blank canvass, it can be challenging to know where to start. I had to look off the site for some creative examples to get some inspiration (3rd party developer/education). Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Glad you've had a great experience with our team, Luke! Thanks for sharing.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Stellar Tech Support provided by Royce Lyman, Graham Evirs and Doug Smith"
4.5/5
What do you like best about Ontraport?

Having a way of tracking and documenting patients. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Having periodic inability to log into our account. This creates a considerable amount of anxiety and frustration as well as being a waste of my time. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for taking the time to share your experience with the community!