Ontraport Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the amazing customer support of Ontraport, highlighting its responsiveness and helpfulness with immediate assistance. (10 mentions)

Users rave about Ontraport's amazing customer support, noting responsive and knowledgeable agents that enhance their experience. (8 mentions)

Users appreciate the exceptional customer support of Ontraport, highlighting their responsiveness and effective assistance during setup. (5 mentions)

Users find Ontraport to be very user-friendly, enhancing their experience with efficient CRM and intuitive setup assistance. (5 mentions)

Users value the automation capabilities of Ontraport, streamlining their email marketing and client interaction tracking. (4 mentions)

Users find the steep learning curve of Ontraport challenging, particularly with triggers and grouping contacts. (6 mentions)

Users find the learning curve steep and interface not always intuitive, making navigation and features challenging at times. (4 mentions)

Users find poor customer support frustrating, especially when dealing with issues like rigid refund policies and learning curves. (3 mentions)

Users find Ontraport's rigid billing policy frustrating, particularly regarding refunds for unused services and automatic charges. (2 mentions)

Users find managing triggers and groups confusing, complicating their experience despite liking other aspects of Ontraport. (2 mentions)

5 Pros or Advantages of Ontraport

1. Customer Support

Users praise the amazing customer support of Ontraport, highlighting its responsiveness and helpfulness with immediate assistance.

See 10 mentions

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Vlad B.

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support. Helped me immediately with my issues."

What do you like about Ontraport?

Customer Support is amazing. Helped me with the issues immediately!

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

2. Helpful

Users rave about Ontraport's amazing customer support, noting responsive and knowledgeable agents that enhance their experience.

See 8 mentions

See Related User Reviews

Vlad B.

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support. Helped me immediately with my issues."

What do you like about Ontraport?

Customer Support is amazing. Helped me with the issues immediately!

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

3. Customer Management

Users appreciate the exceptional customer support of Ontraport, highlighting their responsiveness and effective assistance during setup.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great product, awesome customer service!"

What do you like about Ontraport?

Support has been amazing. Saif personally reached out to me when I needed help. The system itself is slick and easy to navigate with my business. High

4. Ease of Use

Users find Ontraport to be very user-friendly, enhancing their experience with efficient CRM and intuitive setup assistance.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

Connor L.

Small-Business (50 or fewer emp.)

5.0/5

"Saif from Ontraport did an incredible job!"

What do you like about Ontraport?

Easy to use and efficient CRM! Very user friendly and intuitive.

5. Automation Focus

Users value the automation capabilities of Ontraport, streamlining their email marketing and client interaction tracking.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

Tanesha W.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport has helped us streamline our business!"

What do you like about Ontraport?

I love that we've been able to reduce the number of tools we use for our business. Ontraport incorporates our email marketing, products/services, webs

5 Cons or Disadvantages of Ontraport

1. Learning Curve

Users find the steep learning curve of Ontraport challenging, particularly with triggers and grouping contacts.

See 6 mentions

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Susan A. L.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport is an Amazing Company with a Top Notch Product."

What do you dislike about Ontraport?

Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at c

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great product, awesome customer service!"

What do you dislike about Ontraport?

I'm new to this type of system so it took some learning to figure a few things out but it didn't take long.

2. Not Intuitive

Users find the learning curve steep and interface not always intuitive, making navigation and features challenging at times.

See 4 mentions

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Susan A. L.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport is an Amazing Company with a Top Notch Product."

What do you dislike about Ontraport?

Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at c

Tanesha W.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport has helped us streamline our business!"

What do you dislike about Ontraport?

The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching

3. Poor Customer Support

Users find poor customer support frustrating, especially when dealing with issues like rigid refund policies and learning curves.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you dislike about Ontraport?

Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal wen

Tanesha W.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport has helped us streamline our business!"

What do you dislike about Ontraport?

The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching

4. Billing Issues

Users find Ontraport's rigid billing policy frustrating, particularly regarding refunds for unused services and automatic charges.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you dislike about Ontraport?

Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal wen

Connor L.

Small-Business (50 or fewer emp.)

5.0/5

"Saif from Ontraport did an incredible job!"

What do you dislike about Ontraport?

I don't like how I was automatically billed for increasing my contacts.

5. Contact Management

Users find managing triggers and groups confusing, complicating their experience despite liking other aspects of Ontraport.

See 2 mentions

See Related User Reviews

Connor L.

Small-Business (50 or fewer emp.)

5.0/5

"Saif from Ontraport did an incredible job!"

What do you dislike about Ontraport?

I don't like how I was automatically billed for increasing my contacts.

Jen C.

Small-Business (50 or fewer emp.)

5.0/5

"Quick efficient and straight to the point! Eli provided excellent, clear and quick service!"

What do you dislike about Ontraport?

I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process.

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Aaron C.

Small-Business (50 or fewer emp.)

5/4/2023

"Excellent Service"

5/5

What do you like best about Ontraport?

Very easy to use. The automation is intuitive and comprehensive. It was created that allows for great flexibility and a variety of functionality. As for the support through the chat, every person has been helpful and even when they weren't able to find an immediate answer they were sure to escalate the problem for a quick resolution to the issue.

Besides that, I was just working with Eli Seale and he was very patient, thorough and stayed with me to ensure that I had all of my issues or concerns resolved. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

This is more a personal thing but I like the ability to speak to a rep in person on the phone. The live chat is helpful but I'm a little old school :-) Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Hello Aaron, we're happy to hear you've gotten the support you need and that the app has been useful for your business. Thanks for taking the time to share your experience!

Verified User in Insurance

Small-Business (50 or fewer emp.)

9/14/2023

"Powerful, Intuitive Software"

5/5

What do you like best about Ontraport?

I've been using OP since 2017, and I love how everything is simple to navigate and how everything is tag based. It's so easy to add tags to do a variety of actions, from grouping contacts to tracking behaviors. Also, the customer support is A+. The chat feature is incredibly helpful, and you get to talk to real people that are incredibly helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Sometimes there are features that it just doesn't have, and that can make finding a work around difficult. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Nice! Thanks for sticking around with us for all these years. 😎

Kaushik R.

Small-Business (50 or fewer emp.)

7/26/2023

"I wanted to set up an email campaign and Royce was a big help!"

5/5

What do you like best about Ontraport?

I love Ontraport because it's all you need in one setting of our marketing department. The platforms basically does all the leg work you don't have to. I would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

So far, I haven't found anything I dislike. I love the fast responses I receive from the Live Chat resource. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for the 5 stars Kaushik! Happy to hear the app has been helpful for your business. 🤝

Laurie D.

Small-Business (50 or fewer emp.)

2/28/2023

"Best customer service in the business"

5/5

What do you like best about Ontraport?

Ontraport provides knowledgeable and experienced customer service representatives to answer all your questions. The product itself is pretty easy to use on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I wish there were aspects of the platform that were more customizable. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

OP allows us to more easily communicate with our customers and provide solutions to them while easily keeping their details current. If someone has an issue purchasing or accessing their information, OP makes it much easier to help them on the fly. We can create a landing page within 5 minutes and provide them with a solution. We are also able to create a custom solution quickly. Because OP and WordPress communicate well, our Member Portal has become a game changer, and our community members are much happier. Purchase delivery is fast and reliable. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for taking time out of your day to share your feedback, Laurie!

Ben O.

Small-Business (50 or fewer emp.)

7/19/2023

"Getting Clarity from OP Support Calls"

5/5

What do you like best about Ontraport?

I love the ease of use and that there is so much training for the things I have yet to learn Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

That I am in Australia and that the live trainings are in the US. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for the feedback, Ben! We're sorry you're unable to attend live trainings because of the time difference – we hope you find the recordings helpful but if there is ever anything else we can do to support you please let us know.

Gina R.

Finance Manager

Small-Business (50 or fewer emp.)

9/12/2023

"Great for Exporting the Information I Need To Process Sales Commissions!"

5/5

What do you like best about Ontraport?

I love that I can pull all of the information I need to easily process sales commissions. I also love that their chat support is so fast and easy. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I would love if I could export notes with transaction logs rather than just from the contact export module. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for sharing Gina! Glad to hear Ontraport has been useful for your sales team. :)

David C.

Business Strategist | Mentor | Speaker

Small-Business (50 or fewer emp.)

12/20/2022

"Ontraport & why I recommend you using it"

5/5

What do you like best about Ontraport?

Functionality is pretty amazing, but best of all is the customer support - I use it a lot to check things I'm learning and test things I'm working out in my head - they are patient and helpful, always I've been building web pages & payment pages on my own custom domain in Ontraport as well as all the things you expect from emails automation etc I'm just about to start using the membership & courses options. There's sooo much Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

If you're working it yourself (I am) then there's a lot to learn because it can do so much! The customer support is live and available a lot of hours, 7 days a week. I've operated from Australia and now the UK and the time difference for customer support hasn't been a problem. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

I'm running LinkedIn events using Zoom as the meeting room. LinkedIn event registrations go to Ontraport and Zoom - all communications are run from Ontraport. I'm about to start running Facebook Ads and I'm able to hook up Ontraport to the Facebook custom audience to keep it updated. Payment for one-payments, payment plans and recurring payments can all be run through Ontraport. I'm using my own custom domain and building web pages in Ontraport with a very intuitive and easy-to-use page builder. I'm doing a lot more than I ever believed I could do. When I need help it's there. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Love it! Can't wait to see what you build with OP Membership Sites. Thanks for sharing such a detailed review!

Charae T.

Purpose Coach, Author, Speaker

Small-Business (50 or fewer emp.)

12/19/2022

"Best Support Ever!!!"

5/5

What do you like best about Ontraport?

Ontraport has been amazing since day one! I love that it is a one-stop shop for marketing, landing pages, facilitating transactions, and tracking analytics. Their customer support is TOP TIER. Email marketing is not one of my strengths and I often use the live chat feature to ask questions and better understand certain features. Each time I have utilized the live chat, the support agent thoroughly answered my questions and even sent over screen-recorded play-by-play instructions. Royce by far has been the absolute best. He was not only thorough but went above and beyond, responded promptly, and was personable. Ontraport is a great CRM but what sets it apart in my opinion is the customer support. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There are some features that you would think would be offered that are not. However, there is a forum where you can submit suggestions, some of which are implemented later on. It's nice to have a voice as a consumer and Ontraport truly wants to build a platform that meets my needs. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Wow, thanks for this awesome review, Charae! We're delighted to hear you've had a great experience with our team and the app and we can't wait to see everything you accomplish with Ontraport.

Maisha R.

Small-Business (50 or fewer emp.)

5/9/2023

"amazing! very helpful and knowledgeable."

5/5

What do you like best about Ontraport?

The customer support. I am not tech savvy at all, and while Ontraport has a serious learning curve, they are there with tech support 100% of the way. No question is too silly or severe. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There is nothing that I dislike about Ontraport. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for sharing your experience with us, Maisha. Happy to hear that Ontraport has helped you display your creativity.