--- title: Ontraport Reviews meta_title: 'Ontraport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 262 reviews by the users' company size, role or industry to find out how Ontraport works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 262 scale: '5' date_modified: '2026-10-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Ontraport Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the amazing customer support of Ontraport, highlighting its responsiveness and helpfulness with immediate assistance. (10 mentions)
Users rave about Ontraport's amazing customer support, noting responsive and knowledgeable agents that enhance their experience. (8 mentions)
Users appreciate the exceptional customer support of Ontraport, highlighting their responsiveness and effective assistance during setup. (5 mentions)
Users find Ontraport to be very user-friendly, enhancing their experience with efficient CRM and intuitive setup assistance. (5 mentions)
Users value the automation capabilities of Ontraport, streamlining their email marketing and client interaction tracking. (4 mentions)
Users find the steep learning curve of Ontraport challenging, particularly with triggers and grouping contacts. (6 mentions)
Users find the learning curve steep and interface not always intuitive, making navigation and features challenging at times. (4 mentions)
Users find poor customer support frustrating, especially when dealing with issues like rigid refund policies and learning curves. (3 mentions)
Users find Ontraport's rigid billing policy frustrating, particularly regarding refunds for unused services and automatic charges. (2 mentions)
Users find managing triggers and groups confusing, complicating their experience despite liking other aspects of Ontraport. (2 mentions)

5 Pros or Advantages of Ontraport

5 Cons or Disadvantages of Ontraport

Ontraport Reviews (262)

View 1 Video Reviews
Reviews

Ontraport Reviews (262)

View 1 Video Reviews
4.5
262 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
TW
Tanesha W.
Small-Business (50 or fewer emp.)
"Ontraport has helped us streamline our business!"
5/5
What do you like best about Ontraport?

I love that we've been able to reduce the number of tools we use for our business. Ontraport incorporates our email marketing, products/services, websites, and automation on one platform. And the customer support is some of the best I've ever experienced! They respond fairly promptly and provide excellent instructions on how to accomplish our goals - and if they don't have the answer, they find out and follow up quickly. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching out to customer support - to figure out. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for sharing your experience with Ontraport, Tanesha! We're happy to hear you've had a great experience with our support team and the app.

BC
Brooke C.
Small-Business (50 or fewer emp.)
"Ontraport is always there for me. I never have to wait and they are so smart and helpful!"
5/5
What do you like best about Ontraport?

Ontraport is easy to use, navigate and their chat support is stellar. They always come through for me when I have a question or need support. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I'm sure it has its limits but that's not something to dislike! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for this awesome review, Brooke. We're happy to hear Royce was able to get you that payment plan set up and appreciate you taking the time to share your experience!

Leah R.
LR
Leah R.
General Manager
Small-Business (50 or fewer emp.)
"Absolutely love Ontraport and their AMAZING customer service!"
5/5
What do you like best about Ontraport?

I can't say enough about Ontraport's platform and everything it does for us, but the #1 thing that will make sure I stay is their AMAZING customer service! Knowledgeable, smart, courteous, and personable - I've dealt with several of their agents and they are all fantastic! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I can't think of any downsides of Ontraport, I use it for my own business and my client's businesses. Every time I think of a feature I wish they had, they come out with in a few months later! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Happy to hear you've gotten the support you need for your and your clients' businesses, Leah! Thanks for sharing your experience. 🥰

MS
Megan S.
Small-Business (50 or fewer emp.)
"Ontraport is a brilliant platform."
5/5
What do you like best about Ontraport?

I never thought I could learn something tech with this much detail! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Email deliverability. Frustrating that potential paying clients aren't completing or opening order forms. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"I was lost. Royce was patient in guiding me through multiple issues with my membership site."
5/5
What do you like best about Ontraport?

Live chat support, membership site options Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Often things are referred to as easy for the lay business owner. I have found the system confusing at times. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Small-Business (50 or fewer emp.)
"If I had known about Ontraport when I was running my own business..."
4/5
What do you like best about Ontraport?

I am that person who cobbled together several tools to run my own business with precious little integration. If I had understood how comprehensive Ontraport was back then it would have been a game changer for my business. Ontraport is especially well suited for product-led growth businesses. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I currently use Ontraport in the education technology space. Ontraport shines for startups focused on B2C and B2B. The K-12 education vertical is very different so some slight functionality tweaks would be welcome (i.e. to address the nuanced way we need to capture metrics, having the ability to provide an e-quote, invoice based on e-quote, and allows for monthly revenue recognition of a SaaS product). Review collected by and hosted on G2.com.

PE
Pat E.
Accounting Associate
Small-Business (50 or fewer emp.)
"Automated Efficiency with Ontraport"
4.5/5
What do you like best about Ontraport?

I truly appreciate how Ontraport streamlines and automates my business operations so I can focus on expanding quickly and increasing efficiency. My landing pages and emails have been tested using A/B testing, which is a fantastic tool. From storing files and papers to building landing pages quickly and testing various designs, Ontraport has all the tools I require in one handy platform. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Ontraport's inability to support real-time editing, which can be challenging when several people are working on the same project, is one issue that I find bothersome. I have seen an improvement in the collaboration tools, and I value the efforts being made in that direction. More tools for email composing, discussing modifications, and having open approval pathways would all be nice. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for this very thorough review, Pat. We are constantly working to improve the app so we appreciate your feedback about real-time editing. Thanks again!

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Friendly and reliable customer service"
5/5
What do you like best about Ontraport?

Enthusiastic and genuine customer service from kind, well-trained professionals Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Sometimes there are ways certain processes work that feel un-intuitive (like issues with building automations or creating landing pages) Review collected by and hosted on G2.com.

Melonie T.
MT
Melonie T.
Small-Business (50 or fewer emp.)
"customer support representatives is highly trained and knowledgeable"
5/5
What do you like best about Ontraport?

excellent customer support as always. It allows businesses to track customer interactions, manage leads and contacts. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Some features not available yet.

Not being able to customise email subject notifications per form Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We're so happy to hear you've found value in the app and also with our support team. Thanks for sharing your feedback, Melonie. :)

Florentino Rafael M.
FM
Florentino Rafael M.
Senior Data Scientist
Enterprise (> 1000 emp.)
"Ontraport is the best choice in Marketing"
4.5/5
What do you like best about Ontraport?

It is easy to share and send emails between groups of people to get feedback and work together. Making our website part of Ontraport has made it possible to make easy changes and get quality information and data. A/B testing has proven to be very useful for our landing pages and emails. Our sales and marketing teams use Ontraport exclusively to create campaigns, send emails to potential customers and perform automated actions. It is helpful to have all of our files and documents in one place that is easy to access. We are also currently transitioning our website to Ontraport and have recently seen the benefits of being able to create landing pages with a fast design and perform contrast testing. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Real-time edits would be ideal. If there are multiple people working on the same thing, you will be fired and your changes will likely not be retained. The ability to modify announcements via the calendar is annoyingly complex. There is no proper way to edit or update a section simultaneously. You will have to visit each person separately. Ontraport incorporated some collaboration tools, however, I think this could be improved. I would like to see more alternatives for writing emails and ways to share changes, as well as approval paths. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Hello Florentino. Thank you for this very detailed review. We're constantly working to improve the Ontraport app so we always appreciate this kind of feedback. We're happy to hear that Ontraport has been helpful for your sales and marketing teams and can't wait to see what else you accomplish with the app. Thanks again for taking the time to share your experience.